Access Guide
Contact Details
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Disabled Supporters
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- The telephone number for disabled visitors is 01782 367 599.
- The email address for disabled visitors is [email protected].
- To view the web page for disabled visitors click here (opens in new tab).
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Ticket Sales
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- The telephone number for ticket sales is 01782 367 599.
- The email address for ticket sales is [email protected].
- To view the web page for ticket sales click here (opens in new tab).
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Hospitality
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- The telephone number for hospitality enquiries is 01782 592 211.
- The email address for hospitality enquiries is [email protected].
- To view the web page for hospitality click here (opens in new tab).
Getting Help and Assistance
- There is a member of staff available for help and assistance.
- There is not a/are not steward(s) trained in British Sign Language.
Getting Here
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By Road
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- From the North/South/West:
Leave the M6 at Junction 15 and take the second exit at the first roundabout onto the A500. Exit the A500 at the second slip road and then keep to the right for the A50. At the roundabout take the second exit to join the A50 (the stadium is signposted and visible on the sky-line to the right). Once on the A50 take the first exit and head up the bank towards the traffic lights. Turn right at the traffic lights and head over the fly-over. Take the third exit at the first roundabout then the first exit at the second roundabout (the stadium is visible ahead). At the third roundabout take the third exit to reach the main entrance of the stadium.
From the East
Take the A50 to Stoke-on-Trent. Exit at the final slip road on the A50, with the stadium on the left. Take the third exit at the first roundabout and then the third exit at the second roundabout, this will lead you to the main entrance of the stadium. - On non matchdays parking is available directly outside the Q-railing Stand (West Stand).
On matchdays access is strictly limited to vehicles with parking permits for car parks; North, West 1 and West 2. Signs also indicate coach and disabled parking.
Supporters without a car parking pass have access to the South and Trent car parks on Stanley Matthews Way, within these car parks there are limited spaces and are sold on a strictly first come first served basis.
All car parks open from 11.00am for an afternoon game and from 4.00pm for an evening game. Access to the car parks is available from both the A50 and the junction for Stanley Matthews Way on Trentham Road (A5035).
- From the North/South/West:
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By Bus
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- There is a bus stop within 150 metres of the venue.
- The number 20 bus service runs from Stand N at the Stoke-on-Trent City Centre Bus Station (in Hanley) to the bet365 Stadium.
- For more information on FirstGroup buses please click here (opens new tab).
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By Train
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- The nearest Railway Station is Stoke-on-Trent.
- Stoke-on-Trent Train Station is situated on the West Coast Main Line and provides direct access from London, Manchester, Birmingham, Derby and Crewe. On matchdays, buses are provided from the station to the stadium for both home and visiting supporters.
- For more information on National Rail please click here (opens new tab).
Car Parking and Drop Off
Outer Concourse
- There is step-free access around the concourse, however there are some very slight slopes in places.
The surface of the concourse varies between block paving and concrete.
There are some steps located outside the Boothen End (North Stand). These steps can be bypassed by using the dropped kerbs and the designated pathway in the North Car Park.
There are also steps located on the concourse between the ticket office and the Q-railing Stand (West Stand). These can be bypassed via the ramp on the opposite side of the access road, within West Car Park 1. There are pedestrian road crossings with bollards on either side of the ramp. - On matchdays there are food and drink stands located around the concourse; at the Boothen End (North Stand), on the corner between The Caldwell Construction Stand (South Stand) and The Franklyn Stand (West Stand), on the Tile Mountain Stand (East Stand), on the corner between the Tile Mountain (East Stand) and The Caldwell Construction Stand (South Stand) and on the away section of The Caldwell Construction Stand (South Stand).
There are programme stalls located around the concourse. - There is step-free access from the concourse to all of the stands.
- On matchdays the away section of The Caldwell Construction Stand (South Stand) is sectioned off.
There are gates manned with stewards on either side of the concourse outside of the away section of The Caldwell Construction Stand (South Stand).
Access between The Caldwell Construction Stand (South Stand) and The Franklyn Stand (West Stand) is possible via the public footpath along Stanley Matthews Way. - Clear directional signage is provided on the concourse.
- There is a stadium plan/map on the concourse.
- There is a steward/member of staff available for assistance on matchdays.
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Stand(s)
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- For more information on the Boothen End (North Stand) please click here - (new tab).
- For more information on the Tile Mountain Stand (East Stand) please click here - (new tab).
- For more information on the The Franklyn Stand (West Stand) Lower Tier please click here - (new tab).
- For more information on the The Franklyn Stand (West Stand) Upper Tier please click here - (new tab).
- For more information on the The Caldwell Construction Stand (South Stand) please click here - (new tab).
- For more information on the The Caldwell Construction Stand (South Stand) Visiting Supporters please click here - (new tab).
- Ticket Office(s) View
- Shop(s) View
- Bar(s) / Restaurant(s) View
- Main Reception / Hospitality View
- Additional Services View
Outside Access (Executive Hospitality Main Entrance)
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Entrance
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- This information is for the entrance located on the outer wall of the Franklyn Stand (West Stand).
- The entrance area/door is clearly signed.
- There is ramped/sloped access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The height of the intercom is 145cm (4ft 9in).
- The main door(s) open(s) automatically (away from you).
- The door(s) is/are double width.
- The width of the opening is 160cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
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Ramp/Slope
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- The ramp/slope is located in front of the entrance.
- The gradient of the ramp/slope is slight.
Outside Access (Directors Alternative Entrance)
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Entrance
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- This information is for the entrance located on the outer wall of the Q-railing Stand (West Stand).
- The entrance area/door is clearly signed.
- There is ramped/sloped access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The intercom is not in a suitable position to allow wheelchair users to gain access.
- The height of the intercom is 145cm (4ft 9in).
- The main door(s) open(s) towards you (pull).
- The door(s) is/are double width.
- The door(s) may be difficult to open.
- The width of the door opening is 170cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
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Ramp/Slope
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- The ramp/slope is located in front of the entrance.
- The gradient of the ramp/slope is slight.
Reception (Main Reception)
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Reception
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- The reception point is located ahead as you enter the main entrance.
- The reception point is approximately 6m (6yd 1ft) from the main entrance.
- The reception area/desk is clearly visible from the entrance.
- There is step-free access to the reception point.
- There is a clear unobstructed route to the reception point.
- There are no windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
- The counter is placed in front of a plain background.
- The lighting levels at the reception point are good.
- The height of the reception counter is 100cm.
- There is sufficient space to write or sign documents on the counter.
- There is not a lowered section of the counter.
- The counter is staffed.
- There is a hearing assistance system at the reception point.
- The type of system is a fixed loop.
- The hearing assistance system is signed.
- Staff are trained to use the hearing assistance system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 12/12/2022.
- The hearing loop was working at the time of testing.
- There is a/are quick check in system(s) available.
- Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided in the reception area.
- The type of flooring in the reception area is carpet and tiles.
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Reception Seating Area
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- There is a seating area close to the reception point.
- Access to the seating area is unobstructed.
- There is sufficient space for a wheelchair user to use the seating area.
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Comments
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- The height of the quick check-in system is 116cm.
Reception (Players and Scouts Reception)
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Reception
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- The reception point is located to the left as you enter the main entrance.
- The reception point is approximately 4m (4yd 1ft) from the main entrance.
- The reception area/desk is clearly visible from the entrance.
- There is step-free access to the reception point.
- There is a clear unobstructed route to the reception point.
- There are windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
- The counter is placed in front of a plain background.
- The lighting levels at the reception point are good.
- The height of the reception counter is 100cm.
- There is sufficient space to write or sign documents on the counter.
- There is not a lowered section of the counter.
- The counter is staffed.
- There is a hearing assistance system at the reception point.
- The type of system is a fixed loop.
- The hearing assistance system is signed.
- Staff are trained to use the hearing assistance system.
- Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided in the reception area.
- The type of flooring in the reception area is tiles.
Other Floors (North Side)
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Stairs
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- Stairs can be used to access other floors.
- The stairs are for public use.
- The stairs are located to the left as you enter the main entrance.
- The stairs are approximately 14m from the main.
- Signs indicating the location of the stairs are clearly visible from the entrance.
- There are manual, single doors which may be difficult to open to enter and exit the stairwell from the first floor upwards.
- There are a set of manual, double, heavy doors to enter/exit the stairwell on the ground floor.
- The floors which are accessible by stairs are G, 1, 2, 3, 4.
- There are 15+ steps between floors.
- The height of the step(s) is/are between the recommended 15cm and 18cm.
- The going of the step(s) is/are between the recommended 30cm and 45cm.
- The steps are clearly marked.
- There is a/are handrail(s) at the step(s).
- The steps have a handrail on both sides.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do extend horizontally beyond the first and last steps.
- There is a landing.
- Clear signs indicating the facilities on each floor are provided on landings.
- The lighting levels at the steps are good.
Lift (North Side)
- There is a lift for public use.
- The lift is located to the left as you enter the main entrance.
- Signs indicating the location of the lift are clearly visible from the entrance.
- The lift is approximately 12m (13yd 4in) from the main entrance.
- The lift is a standard lift.
- A member of staff does not need to be notified for use of the lift.
- The floors which are accessible by this lift are G, 1, 2, 3, 4.
- There are manual, double doors which may be difficult to open to access the lift lobby on the ground floor.
- There is a manual, heavy, single door to access the lift lobby on Level 3.
- Clear signs indicating the facilities on each floor are provided on lift lobby landings.
- There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
- Lift doors do contrast visually with lift lobby walls.
- The external controls for the lift are within 90cm - 110cm from the floor.
- The colour contrast between the external lift controls and the control plate is low.
- The colour contrast between the external lift control plate and the wall is High.
- The clear door width is 109cm (3ft 7in).
- The dimensions of the lift are 140cm x 155cm (4ft 7in x 5ft 1in).
- There are separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- There is a list of floor services available within the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- There is not a hearing loop system.
- The lift does have Braille markings.
- The lift does have tactile markings.
- The lighting levels in the lift are low.
Other Floors (South Side)
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Stairs
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- Stairs can be used to access other floors.
- The stairs are for public use.
- The stairs are located to the right as you enter the main entrance.
- The stairs are approximately 15m from the main entrance.
- Signs indicating the location of the stairs are clearly visible from the entrance.
- There are manual, single doors which may be difficult to open to enter and exit the stairwell from the first floor upwards.
- There are a set of manual, double, heavy doors to enter/exit the stairwell on the ground floor.
- The floors which are accessible by stairs are G, 1, 2, 3, 4.
- There are 15+ steps between floors.
- The height of the step(s) is/are between the recommended 15cm and 18cm.
- The going of the step(s) is/are between the recommended 30cm and 45cm.
- The steps are clearly marked.
- There is a/are handrail(s) at the step(s).
- The steps have a handrail on both sides.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do extend horizontally beyond the first and last steps.
- There is a landing.
- Clear signs indicating the facilities on each floor are provided on landings.
- The lighting levels at the steps are good.
Lift (South Side)
- There is a lift for public use.
- The lift is located to the right as you enter the main entrance.
- Signs indicating the location of the lift are clearly visible from the entrance.
- The lift is approximately 13m (14yd 8in) from the main entrance.
- The lift is a standard lift.
- A member of staff does not need to be notified for use of the lift.
- The floors which are accessible by this lift are G, 1, 2, 3, 4.
- There are manual, double doors which may be difficult to open to access the lift lobby on the ground floor.
- There is a manual, heavy, single door to access the lift lobby on Level 3.
- Clear signs indicating the facilities on each floor are provided on lift lobby landings.
- There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
- Lift doors do contrast visually with lift lobby walls.
- The external controls for the lift are within 90cm - 110cm from the floor.
- The colour contrast between the external lift controls and the control plate is low.
- The colour contrast between the external lift control plate and the wall is High.
- The clear door width is 109cm (3ft 7in).
- The dimensions of the lift are 140cm x 155cm (4ft 7in x 5ft 1in).
- There are separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- There is a list of floor services available within the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- There is not a hearing loop system.
- The lift does have Braille markings.
- The lift does have tactile markings.
- The lighting levels in the lift are good.
Hospitality (1863 Lounge - Level 1)
- The lounge is located on Level 1, ahead as you exit the north lift.
- There is step-free access to this area.
- There is a/are double, heavy manual door(s) to access this area.
- The door/opening width(s) is/are 75cm+ for the room(s).
- There is a similar entrance to the left as you exit the south side lift.
- There is step-free access within this area.
- There is ample room for a wheelchair user to manoeuvre.
- The type of flooring in this area is vinyl/laminate.
- There is flooring which is shiny and could cause issues with glare or look slippery to some people.
- The lighting levels are good.
- There is a bar/service counter.
- The height of the bar or service counter is high (110cm+).
- There is not a lowered section of the counter.
- The clear floor space beneath tables in the room(s) ranges between 73cm and 74cm.
- No tables are permanently fixed.
- No chairs are permanently fixed.
- No chairs have armrests on both sides.
- There is a hearing assistance system.
- The hearing assistance system is signed.
- Staff are trained to use the system.
- Background music varies according to the function/event.
- The type of service provided in this room can vary.
- The layout of the room varies according to what it is being used for.
- The room can be hired for functions and meetings on non match days.
- There is an/are accessible toilet(s) available within the room/suite.
- There are not standard toilets available within the room/suite.
- There is not a separate parent and baby room within the room/suite.
Toilet with Adaptations (1863 Lounge - Level 1)
- There is an/are accessible toilet(s) for public use.
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Location and Access
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- The accessible toilet surveyed is not for the sole use of disabled people.
- This accessible toilet is located within the 1863 Lounge, on Level 1.
- There is step-free access into the accessible toilet.
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Features and Dimensions
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- This is a shared toilet.
- A key is not required for the accessible toilet.
- There is pictorial signage on or near the toilet door.
- The door opens outwards.
- The door is light.
- The door is locked by a locking handle.
- The width of the accessible toilet door is 85cm.
- The dimensions of the accessible toilet are 142cm x 205cm (4ft 8in x 6ft 9in).
- The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
- The toilet has a non-slip floor.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 83cm.
- There is a flush, however it is not on the transfer side.
- There is a spatula type lever flush.
- There is a dropdown rail on the transfer side.
- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- There is not a flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are non-infectious waste and female sanitary disposal units.
- There is not a/are not coat hook(s).
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Position of Fixtures
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- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
- There is a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- There is a mirror.
- The mirror is not placed at a lower level or at an angle for ease of use.
- There is not a shelf next to the toilet.
- The toilet has a cistern.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- There are vertical wall-mounted grab rails on both sides of the wash basin.
- The wash basin tap type is lever.
- There is a mixer tap.
- There is a soap dispenser.
- The soap dispenser can be reached from seated on the toilet.
- The height of the soap dispenser is 95cm.
- There is not a towel dispenser.
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is high.
- The contrast between the internal door and wall is high.
- The contrast between the dropdown rail(s) and wall is low.
- The contrast between the wall-mounted grab rail(s) to the left of the toilet and wall is low.
- The contrast between the wall-mounted grab rail(s) to the right of the toilet and wall is high.
- The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
- The toilet seat colour contrast is low.
- The contrast between the walls and floor is high.
- The lighting levels are good.
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Baby Changing Facilities
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- Baby changing facilities are located within the accessible toilet.
- The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
- The baby change table is not height adjustable.
- The height of the baby change table once extended is 82cm (2ft 8in).
Standard Toilet(s)
- Standard toilet facilities are available.
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Access to Standard Female and Male Toilet(s)
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- The female and male toilet facilities that were surveyed are located on Levels 1, 2, 3 and 4.
- There is step-free access into the female and male toilet(s).
- There is pictorial signage on or near the toilet door.
- An ambulant toilet with wall-mounted grab rails is available.
- There are horizontal grab rails on both sides of the seat.
- The wash basin tap type is lever.
- There is not a flashing fire alarm beacon within the toilets.
- Lighting levels are good.
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Comments
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- There are ambulant cubicles available in the male and female toilets on Levels 2 and 4.
Step(s) (Level 1 to Level 2 Executive Boxes 14-25)
- There is a/are step(s) located on Level 1, opposite the south lift.
- The step(s) is/are used to access the Level 2 Executive Boxes 14-25.
- There is/are 15+ step(s).
- The step(s) is/are not clearly marked.
- The height of the step(s) is/are between 15cm and 18cm.
- The depth of the step(s) is/are between 30cm and 45cm.
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides of the step(s).
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do not extend horizontally beyond the first and last steps.
- The lighting levels at the step(s) are moderate to good.
Related Access Guides
- To view other AccessAble Detailed Access Guides that are related to this one please use the links below.
- Main Reception and Hospitality link (new tab) - click here