Access Guide
Contact Details
-
Disabled Supporters
View
- The telephone number for disabled visitors is 01782 367 599.
- The email address for disabled visitors is [email protected].
- To view the web page for disabled visitors click here (opens in new tab).
-
Ticket Sales
View
- The telephone number for ticket sales is 01782 367 599.
- The email address for ticket sales is [email protected].
- To view the web page for ticket sales click here (opens in new tab).
-
Hospitality
View
- The telephone number for hospitality enquiries is 01782 592 211.
- The email address for hospitality enquiries is [email protected].
- To view the web page for hospitality click here (opens in new tab).
Getting Help and Assistance
- There is a member of staff available for help and assistance.
- There is not a/are not steward(s) trained in British Sign Language.
Getting Here
-
By Road
View
- From the North/South/West:
Leave the M6 at Junction 15 and take the second exit at the first roundabout onto the A500. Exit the A500 at the second slip road and then keep to the right for the A50. At the roundabout take the second exit to join the A50 (the stadium is signposted and visible on the sky-line to the right). Once on the A50 take the first exit and head up the bank towards the traffic lights. Turn right at the traffic lights and head over the fly-over. Take the third exit at the first roundabout then the first exit at the second roundabout (the stadium is visible ahead). At the third roundabout take the third exit to reach the main entrance of the stadium.
From the East
Take the A50 to Stoke-on-Trent. Exit at the final slip road on the A50, with the stadium on the left. Take the third exit at the first roundabout and then the third exit at the second roundabout, this will lead you to the main entrance of the stadium. - On non matchdays parking is available directly outside the Q-railing Stand (West Stand).
On matchdays access is strictly limited to vehicles with parking permits for car parks; North, West 1 and West 2. Signs also indicate coach and disabled parking.
Supporters without a car parking pass have access to the South and Trent car parks on Stanley Matthews Way, within these car parks there are limited spaces and are sold on a strictly first come first served basis.
All car parks open from 11.00am for an afternoon game and from 4.00pm for an evening game. Access to the car parks is available from both the A50 and the junction for Stanley Matthews Way on Trentham Road (A5035).
- From the North/South/West:
-
By Bus
View
- There is a bus stop within 150 metres of the venue.
- The number 20 bus service runs from Stand N at the Stoke-on-Trent City Centre Bus Station (in Hanley) to the bet365 Stadium.
- For more information on FirstGroup buses please click here (opens new tab).
-
By Train
View
- The nearest Railway Station is Stoke-on-Trent.
- Stoke-on-Trent Train Station is situated on the West Coast Main Line and provides direct access from London, Manchester, Birmingham, Derby and Crewe. On matchdays, buses are provided from the station to the stadium for both home and visiting supporters.
- For more information on National Rail please click here (opens new tab).
Car Parking and Drop Off
Outer Concourse
- There is step-free access around the concourse, however there are some very slight slopes in places.
The surface of the concourse varies between block paving and concrete.
There are some steps located outside the Boothen End (North Stand). These steps can be bypassed by using the dropped kerbs and the designated pathway in the North Car Park.
There are also steps located on the concourse between the ticket office and the Q-railing Stand (West Stand). These can be bypassed via the ramp on the opposite side of the access road, within West Car Park 1. There are pedestrian road crossings with bollards on either side of the ramp. - On matchdays there are food and drink stands located around the concourse; at the Boothen End (North Stand), on the corner between The Caldwell Construction Stand (South Stand) and The Franklyn Stand (West Stand), on the Tile Mountain Stand (East Stand), on the corner between the Tile Mountain (East Stand) and The Caldwell Construction Stand (South Stand) and on the away section of The Caldwell Construction Stand (South Stand).
There are programme stalls located around the concourse. - There is step-free access from the concourse to all of the stands.
- On matchdays the away section of The Caldwell Construction Stand (South Stand) is sectioned off.
There are gates manned with stewards on either side of the concourse outside of the away section of The Caldwell Construction Stand (South Stand).
Access between The Caldwell Construction Stand (South Stand) and The Franklyn Stand (West Stand) is possible via the public footpath along Stanley Matthews Way. - Clear directional signage is provided on the concourse.
- There is a stadium plan/map on the concourse.
- There is a steward/member of staff available for assistance on matchdays.
-
Stand(s)
View
- For more information on the Boothen End (North Stand) please click here - (new tab).
- For more information on the Tile Mountain Stand (East Stand) please click here - (new tab).
- For more information on the The Franklyn Stand (West Stand) Lower Tier please click here - (new tab).
- For more information on the The Franklyn Stand (West Stand) Upper Tier please click here - (new tab).
- For more information on the The Caldwell Construction Stand (South Stand) please click here - (new tab).
- For more information on the The Caldwell Construction Stand (South Stand) Visiting Supporters please click here - (new tab).
- Ticket Office(s) View
- Shop(s) View
- Bar(s) / Restaurant(s) View
- Main Reception / Hospitality View
- Additional Services View
Introduction
- The Sir Stanley Matthews Memorial consists of three nine foot statues made by local artists.
- The three statues portray Sir Stanley Matthews at three different stages of his career spanning over 30 years.
- A time capsule commemorating Stoke City's 150th Anniversary has also been buried next to the memorial.
- Sir Stanley Matthews died in February 2000 and his ashes are buried beneath the centre circle at the stadium.
Access Point
- This information is for the access point located at the rear of the North Car Park.
- There are no gates leading into the Sir Stanley Matthews memorial gardens.
- There is a dropped kerb leading from the car park into the memorial gardens.
- The dropped kerb does not have tactile paving.
Sir Stanley Matthews Memorial
- The Sir Stanley Matthews Memorial is located at the rear of the North Car Park.
- There is step-free access throughout the memorial garden.
- The surface in front of the memorial is block paving.
- Bench seating is provided at the rear of the memorial.
- The path surface at the rear of the memorial is loose chippings.