You are on Contact Details. Skip to the next section.

Contact Details

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• Disabled Supporters View
  • The telephone number for disabled visitors is 01782 367 599.
  • The email address for disabled visitors is [email protected].
  • To view the web page for disabled visitors click here (opens in new tab).
• Ticket Sales View
  • The telephone number for ticket sales is 01782 367 599.
  • The email address for ticket sales is [email protected].
  • To view the web page for ticket sales click here (opens in new tab).
• Hospitality View
  • The telephone number for hospitality enquiries is 01782 592 211.
  • The email address for hospitality enquiries is [email protected].
  • To view the web page for hospitality click here (opens in new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a member of staff available for help and assistance.
• There is not a/are not steward(s) trained in British Sign Language.

You are on Getting Here. Skip to the next section.

Getting Here

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• By Road View
  • From the North/South/West:
    Leave the M6 at Junction 15 and take the second exit at the first roundabout onto the A500. Exit the A500 at the second slip road and then keep to the right for the A50. At the roundabout take the second exit to join the A50 (the stadium is signposted and visible on the sky-line to the right). Once on the A50 take the first exit and head up the bank towards the traffic lights. Turn right at the traffic lights and head over the fly-over. Take the third exit at the first roundabout then the first exit at the second roundabout (the stadium is visible ahead). At the third roundabout take the third exit to reach the main entrance of the stadium.
    
    From the East
    Take the A50 to Stoke-on-Trent. Exit at the final slip road on the A50, with the stadium on the left. Take the third exit at the first roundabout and then the third exit at the second roundabout, this will lead you to the main entrance of the stadium.
  • On non matchdays parking is available directly outside the Q-railing Stand (West Stand).
    On matchdays access is strictly limited to vehicles with parking permits for car parks; North, West 1 and West 2. Signs also indicate coach and disabled parking.
    Supporters without a car parking pass have access to the South and Trent car parks on Stanley Matthews Way, within these car parks there are limited spaces and are sold on a strictly first come first served basis.
    All car parks open from 11.00am for an afternoon game and from 4.00pm for an evening game. Access to the car parks is available from both the A50 and the junction for Stanley Matthews Way on Trentham Road (A5035).
• By Bus View
  • There is a bus stop within 150 metres of the venue.
  • The number 20 bus service runs from Stand N at the Stoke-on-Trent City Centre Bus Station (in Hanley) to the bet365 Stadium.
  • For more information on FirstGroup buses please click here (opens new tab).
• By Train View
  • The nearest Railway Station is Stoke-on-Trent.
  • Stoke-on-Trent Train Station is situated on the West Coast Main Line and provides direct access from London, Manchester, Birmingham, Derby and Crewe. On matchdays, buses are provided from the station to the stadium for both home and visiting supporters.
  • For more information on National Rail please click here (opens new tab).

You are on Car Parking and Drop Off. Skip to the next section.

Car Parking and Drop Off

• For more information about the parking please click here.

You are on Outer Concourse. Skip to the next section.

Outer Concourse

• There is step-free access around the concourse, however there are some very slight slopes in places. The surface of the concourse varies between block paving and concrete.
  There are some steps located outside the Boothen End (North Stand). These steps can be bypassed by using the dropped kerbs and the designated pathway in the North Car Park.
  There are also steps located on the concourse between the ticket office and the Q-railing Stand (West Stand). These can be bypassed via the ramp on the opposite side of the access road, within West Car Park 1. There are pedestrian road crossings with bollards on either side of the ramp.
• On matchdays there are food and drink stands located around the concourse; at the Boothen End (North Stand), on the corner between The Caldwell Construction Stand (South Stand) and The Franklyn Stand (West Stand), on the Tile Mountain Stand (East Stand), on the corner between the Tile Mountain (East Stand) and The Caldwell Construction Stand (South Stand) and on the away section of The Caldwell Construction Stand (South Stand).
  There are programme stalls located around the concourse.
• There is step-free access from the concourse to all of the stands.
• On matchdays the away section of The Caldwell Construction Stand (South Stand) is sectioned off.
  There are gates manned with stewards on either side of the concourse outside of the away section of The Caldwell Construction Stand (South Stand).
  Access between The Caldwell Construction Stand (South Stand) and The Franklyn Stand (West Stand) is possible via the public footpath along Stanley Matthews Way.
• Clear directional signage is provided on the concourse.
• There is a stadium plan/map on the concourse.
• There is a steward/member of staff available for assistance on matchdays.

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• Stand(s) View
  • For more information on the Boothen End (North Stand) please click here - (new tab).
  • For more information on the Tile Mountain Stand (East Stand) please click here - (new tab).
  • For more information on the The Franklyn Stand (West Stand) Lower Tier please click here - (new tab).
  • For more information on the The Franklyn Stand (West Stand) Upper Tier please click here - (new tab).
  • For more information on the The Caldwell Construction Stand (South Stand) please click here - (new tab).
  • For more information on the The Caldwell Construction Stand (South Stand) Visiting Supporters please click here - (new tab).
• Ticket Office(s) View
  • For more information on the ticket office(s) please click here - (new tab).
• Shop(s) View
  • For more information on the Megastore please click here - (new tab).
• Bar(s) / Restaurant(s) View
  • For more information on Delilah's Bar please click here - (new tab).
• Main Reception / Hospitality View
  • For more information on the Main Reception and Hospitality please click here - (new tab).
• Additional Services View
  • For more information on the Sir Stanley Matthews Memorial please click here - (new tab).

You are on Access Point (The Tile Mountain Stand (East Stand) - Accessible Entrance N). Skip to the next section.

Access Point (The Tile Mountain Stand (East Stand) - Accessible Entrance N)

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• Access Point View
  • This information is for the access point located on the outer wall of the Tile Mountain Stand (East Stand).
  • The access point is clearly signed.
  • There is step-free access to the access point.
  • The access point door(s) does/do contrast visually with its immediate surroundings.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the access point opening is 170cm.
  • There is a/are fixed ticket reader(s) at the access point.
  • The height of the ticket reader(s) is/are 120cm.
  • There is a steward available for assistance.
  • The nearest accessible toilet is 10m from the access point.
• Access to the Stand Concourse View
  • There is step-free access from the access point to the stand concourse.

You are on Access Point (The Tile Mountain Stand (East Stand) - Accessible Entrance R). Skip to the next section.

Access Point (The Tile Mountain Stand (East Stand) - Accessible Entrance R)

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• Access Point View
  • This information is for the access point located on the outer wall of the Tile Mountain Stand (East Stand).
  • The access point is clearly signed.
  • There is step-free access to the access point.
  • The access point door(s) does/do contrast visually with its immediate surroundings.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the access point opening is 170cm.
  • There is a/are handheld ticket reader(s) at the access point.
  • There is a steward available for assistance.
  • The nearest accessible toilet is 10m from the access point.
• Access to the Stand Concourse View
  • There is step-free access from the access point to the stand concourse.

You are on Access Point (The Tile Mountain Stand (East Stand) - Accessible Entrance S). Skip to the next section.

Access Point (The Tile Mountain Stand (East Stand) - Accessible Entrance S)

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• Access Point View
  • This information is for the access point located on the outer wall of the Tile Mountain Stand (East Stand).
  • The access point is clearly signed.
  • There is step-free access to the access point.
  • The access point door(s) does/do contrast visually with its immediate surroundings.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the access point opening is 170cm.
  • There is a/are handheld ticket reader(s) at the access point.
  • There is a steward available for assistance.
  • The nearest accessible toilet is 10m from the access point.
• Access to the Stand Concourse View
  • There is step-free access from the access point to the stand concourse.

You are on Turnstile(s) (The Tile Mountain Stand - East Stand). Skip to the next section.

Turnstile(s) (The Tile Mountain Stand - East Stand)

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• Turnstile(s) View
  • This information is for the turnstile(s) located on the outer wall of the Tile Mountain (East Stand).
  • The turnstile(s) used to access the stand is/are 24, 25, 26, 27, 28, 29, 30, 31, 32, 33, 34, 35, 36, 37, 38, 39, 40, 41, 42, 43, 44 and 45.
  • The turnstile(s) is/are clearly signed.
  • The turnstiles are all similar.
  • The turnstile(s) surveyed was/were turnstile 41.
  • There is step-free access to the turnstile(s) surveyed.
  • The turnstile(s) opening width is 54cm.
  • There is a/are fixed ticket reader(s) at the turnstile(s) surveyed.
  • The height of the ticket reader(s) is/are 110cm.
  • There is a steward available for assistance.
  • The turnstile(s) can be overcome by using the accessible entrances.
• Access to the Stand Concourse View
  • There is step-free access from the turnstile(s), to the stand concourse.

You are on Stand. Skip to the next section.

Stand

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• Stand View
  • This stand is for home supporters.
  • This stand has a dedicated access point for wheelchair users.
  • There are designated spaces for wheelchair users within this stand.
  • Designated spaces for wheelchair users are located on the concourse level.
  • Clear directional signage is not provided for the designated spaces.
  • There is designated seating for ambulant disabled people within the stand.
  • There is step-free access throughout the concourse area(s).
  • The flooring in the concourse area(s) is concrete.
  • Clear directional signage is provided in the concourse area(s).
  • Background music/noise is played in the concourse area(s).
  • The concourse area(s) is/are congested on match days during busy periods (before kick off, just before and during half time and at the end of matches).
  • The colour contrast between the walls and floor in the concourse area(s) is good.
  • Lighting levels in the concourse area(s) are varied.
  • There are food and drink counters situated along the concourse area(s).
  • Headsets for audio commentary can be used in this stand.
  • Headsets are collected from a steward.
  • There is not a deposit charge for the use of headsets.
  • There is a family area located on the south corner of the concourse. Within the family area there are game consoles, activities and face painting available on a matchday.
• Access to the Stand Seating View
  • There is ramped/sloped access from the concourse to stand seating.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is not a/are not handrail(s) at the ramp/slope.
  • There is/are 1-15+ clearly marked step(s) to access the rows of seating from here.
• Stand Facilities View
  • There is an/are accessible toilet(s) available within the stand.
  • The accessible toilet(s) is/are located in the main concourse.
  • There are standard toilets available within the stand.
  • There are not ambulant cubicles available in the standard toilets.
  • There is not a separate parent and baby room within the stand.

You are on Food and Drink (The Tile Mountain Stand - East Stand). Skip to the next section.

Food and Drink (The Tile Mountain Stand - East Stand)

• The food and drink counter(s) is/are located along the Tile Mountain Stand (East Stand) concourse.
• The food and drink counter(s) is/are clearly signed.
• There is step-free access to the food and drink counter(s).
• The height of the food and drink counter(s) is/are medium height (77cm - 109cm).
• There is a low section at the food and drink counter(s) with a height of 76cm or below.
• There is not a clear knee recess beneath the low/lowered section(s) of the food and drink counter(s).
• The lowered food and drink counter(s) has/have a separate queue.
• There is not a hearing assistance system at the food and drink counter(s).
• Plastic / takeaway cups are available.
• Plastic / takeaway cutlery is available.
• Drinking straws are available.
• There is a steward available to provide assistance with ordering food and drink.
• Stewards can assist in taking food and drink to the designated seating area(s).

You are on Designated Seating Area(s). Skip to the next section.

Designated Seating Area(s)

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• Seating Area 1 View
  • This information is for the designated seating area located on the concourse level.
  • There is step-free access to the designated seating area, via lift.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is not a/are not handrail(s) at the ramp.
  • There is/are 3 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are 18cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides going up.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • There is a second lower handrail.
  • The designated seating area(s) is/are not clearly marked/signed.
  • The view from the seating area is good.
  • There is/are 7 designated space(s) for wheelchair users in the seating area.
  • Companions sit next to you and behind you.
  • There is sufficient space for an assistance dog to rest.
  • There is a dedicated steward to provide assistance.
  • There is an accessible toilet close to the seating area.
  • There are similar designated seating areas along the concourse level.

You are on Lift (Designated Seating Area - Concourse Level). Skip to the next section.

Lift (Designated Seating Area - Concourse Level)

• There is a lift for public use.
• The lift is located on the concourse level, at Block 33.
• The lift is a platform lift.
• A member of staff needs to be notified for use of the lift.
• A member of staff is required to operate the lift.
• The platform lift accesses a small level change.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is fair.
• The colour contrast between the external lift control plate and the wall is good.
• The clear door width is 76cm (2ft 6in).
• The dimensions of the lift are 90cm x 110cm (2ft 11in x 3ft 7in).
• There are separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does not have Braille markings.
• The lift does have tactile markings.

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• Comments View
  • There are similar designated seating areas in Blocks 28, 29, 30, 31 and 32 with identical platform lifts.
  • Stewards are available to provide assistance on matchdays.

You are on Accessible Toilet(s) (Block 28 - The Tile Mountain Stand - East Stand). Skip to the next section.

Accessible Toilet(s) (Block 28 - The Tile Mountain Stand - East Stand)

• There is an/are accessible toilet(s) for public use.

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• Location and Access View
  • This accessible toilet is located on the concourse, at the entrance to Block 28.
  • This accessible toilet is approximately 25m (27yd 1ft) from the nearest designated seating area.
  • There is step-free access into the accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The door opens outwards.
  • The door is light.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 85cm.
  • The dimensions of the accessible toilet are 154cm x 193cm (5ft 1in x 6ft 4in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 63cm.
  • There is a flush, however it is not on the transfer side.
  • There is not a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is not a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary and general domestic waste disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 102cm from the floor.
• Position of Fixtures View
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a shelf next to the toilet.
  • The toilet has a wall which acts as a backrest.
  • The height of the toilet seat above floor level is 44cm (1ft 5in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There is a vertical wall-mounted grab rail on the left hand side of the wash basin.
  • The wash basin tap type is lever.
  • There is not a mixer tap.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 97cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is not placed higher than 100cm (3ft 3in).
  • There is not a hand dryer.
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the wall-mounted grab rail(s) to the left of the toilet and wall is good.
  • The contrast between the wall-mounted grab rail(s) to the right of the toilet and wall is poor.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is poor.
  • The toilet seat colour contrast is poor.
  • The contrast between the walls and floor is fair.
  • The lighting levels are good.

You are on Accessible Toilet(s) (Block 30 - The Tile Mountain Stand - East Stand). Skip to the next section.

Accessible Toilet(s) (Block 30 - The Tile Mountain Stand - East Stand)

• There is an/are accessible toilet(s) for public use.

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• Location and Access View
  • This accessible toilet is located on the concourse, at the entrance to Block 30.
  • This accessible toilet is approximately 11m (12yd 1in) from the nearest designated seating area.
  • There is step-free access into the accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The door opens outwards.
  • The door is heavy.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 85cm.
  • The dimensions of the accessible toilet are 162cm x 192cm (5ft 4in x 6ft 4in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 73cm.
  • There is a flush, however it is not on the transfer side.
  • There is not a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is not a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary and general domestic waste disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 104cm from the floor.
• Position of Fixtures View
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a shelf next to the toilet.
  • The toilet has a wall which acts as a backrest.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There is a vertical wall-mounted grab rail on the left hand side of the wash basin.
  • The wash basin tap type is lever.
  • There is not a mixer tap.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 97cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is not placed higher than 100cm (3ft 3in).
  • There is not a hand dryer.
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the wall-mounted grab rail(s) to the left of the toilet and wall is good.
  • The contrast between the wall-mounted grab rail(s) to the right of the toilet and wall is poor.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is poor.
  • The toilet seat colour contrast is poor.
  • The contrast between the walls and floor is fair.
  • The lighting levels are good.

You are on Accessible Toilet(s) (Block 31 - The Tile Mountain Stand - East Stand). Skip to the next section.

Accessible Toilet(s) (Block 31 - The Tile Mountain Stand - East Stand)

• There is an/are accessible toilet(s) for public use.

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• Location and Access View
  • This accessible toilet is located on the concourse, at the entrance to Block 31.
  • This accessible toilet is approximately 11m (12yd 1in) from the nearest designated seating area.
  • There is step-free access into the accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The door opens outwards.
  • The door is light.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 85cm.
  • The dimensions of the accessible toilet are 150cm x 191cm (4ft 11in x 6ft 3in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 60cm.
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is not a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are general domestic waste and female sanitary disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 105cm from the floor.
• Position of Fixtures View
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a shelf next to the toilet.
  • The toilet has a wall which acts as a backrest.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There is a vertical wall-mounted grab rail on the right hand side of the wash basin.
  • The wash basin tap type is lever.
  • There is not a mixer tap.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 97cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is not placed higher than 100cm (3ft 3in).
  • There is not a hand dryer.
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the wall-mounted grab rail(s) to the left of the toilet and wall is poor.
  • The contrast between the wall-mounted grab rail(s) to the right of the toilet and wall is good.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is poor.
  • The toilet seat colour contrast is poor.
  • The contrast between the walls and floor is fair.
  • The lighting levels are good.

You are on Accessible Toilet(s) (Block 33 - The Tile Mountain Stand - East Stand). Skip to the next section.

Accessible Toilet(s) (Block 33 - The Tile Mountain Stand - East Stand)

• There is an/are accessible toilet(s) for public use.

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• Location and Access View
  • This accessible toilet is located on the concourse, at the entrance to Block 33.
  • This accessible toilet is approximately 11m (12yd 1in) from the nearest designated seating area.
  • There is step-free access into the accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The door opens outwards.
  • The door is heavy.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 85cm.
  • The dimensions of the accessible toilet are 150cm x 186cm (4ft 11in x 6ft 1in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 58cm.
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is not a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are general domestic waste and female sanitary disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 109cm from the floor.
• Position of Fixtures View
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a shelf next to the toilet.
  • The toilet has a wall which acts as a backrest.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There is a vertical wall-mounted grab rail on the right hand side of the wash basin.
  • The wash basin tap type is lever.
  • There is not a mixer tap.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 95cm.
  • There is a towel dispenser.
  • The towel dispenser can be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 108cm (3ft 7in).
  • There is not a hand dryer.
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the wall-mounted grab rail(s) to the left of the toilet and wall is poor.
  • The contrast between the wall-mounted grab rail(s) to the right of the toilet and wall is good.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is poor.
  • The toilet seat colour contrast is poor.
  • The contrast between the walls and floor is fair.
  • The lighting levels are good.
• Baby Changing Facilities View
  • Baby changing facilities are located within the accessible toilet.
  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • The height of the baby change table once extended is 88cm (2ft 11in).