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Ticket Office

Stoke City Football Club - bet365 Stadium, Stanley Matthews Way, Stoke-on-Trent, ST4 4EG

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Access Guide

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Contact Details

Getting Help and Assistance

  • There is a member of staff available for help and assistance.
  • There is not a/are not steward(s) trained in British Sign Language.

Getting Here

  • By Road View
    • From the North/South/West:
      Leave the M6 at Junction 15 and take the second exit at the first roundabout onto the A500. Exit the A500 at the second slip road and then keep to the right for the A50. At the roundabout take the second exit to join the A50 (the stadium is signposted and visible on the sky-line to the right). Once on the A50 take the first exit and head up the bank towards the traffic lights. Turn right at the traffic lights and head over the fly-over. Take the third exit at the first roundabout then the first exit at the second roundabout (the stadium is visible ahead). At the third roundabout take the third exit to reach the main entrance of the stadium.

      From the East
      Take the A50 to Stoke-on-Trent. Exit at the final slip road on the A50, with the stadium on the left. Take the third exit at the first roundabout and then the third exit at the second roundabout, this will lead you to the main entrance of the stadium.
    • On non matchdays parking is available directly outside the Q-railing Stand (West Stand).
      On matchdays access is strictly limited to vehicles with parking permits for car parks; North, West 1 and West 2. Signs also indicate coach and disabled parking.
      Supporters without a car parking pass have access to the South and Trent car parks on Stanley Matthews Way, within these car parks there are limited spaces and are sold on a strictly first come first served basis.
      All car parks open from 11.00am for an afternoon game and from 4.00pm for an evening game. Access to the car parks is available from both the A50 and the junction for Stanley Matthews Way on Trentham Road (A5035).
  • By Bus View
  • By Train View
    • The nearest Railway Station is Stoke-on-Trent.
    • Stoke-on-Trent Train Station is situated on the West Coast Main Line and provides direct access from London, Manchester, Birmingham, Derby and Crewe. On matchdays, buses are provided from the station to the stadium for both home and visiting supporters.
    • For more information on National Rail please click here (opens new tab).

Car Parking and Drop Off

Outer Concourse

  • There is step-free access around the concourse, however there are some very slight slopes in places. The surface of the concourse varies between block paving and concrete.
    There are some steps located outside the Boothen End (North Stand). These steps can be bypassed by using the dropped kerbs and the designated pathway in the North Car Park.
    There are also steps located on the concourse between the ticket office and the Q-railing Stand (West Stand). These can be bypassed via the ramp on the opposite side of the access road, within West Car Park 1. There are pedestrian road crossings with bollards on either side of the ramp.
  • On matchdays there are food and drink stands located around the concourse; at the Boothen End (North Stand), on the corner between The Caldwell Construction Stand (South Stand) and The Franklyn Stand (West Stand), on the Tile Mountain Stand (East Stand), on the corner between the Tile Mountain (East Stand) and The Caldwell Construction Stand (South Stand) and on the away section of The Caldwell Construction Stand (South Stand).
    There are programme stalls located around the concourse.
  • There is step-free access from the concourse to all of the stands.
  • On matchdays the away section of The Caldwell Construction Stand (South Stand) is sectioned off.
    There are gates manned with stewards on either side of the concourse outside of the away section of The Caldwell Construction Stand (South Stand).
    Access between The Caldwell Construction Stand (South Stand) and The Franklyn Stand (West Stand) is possible via the public footpath along Stanley Matthews Way.
  • Clear directional signage is provided on the concourse.
  • There is a stadium plan/map on the concourse.
  • There is a steward/member of staff available for assistance on matchdays.

Opening Times

  • Monday - 09.00 - 17.00.
  • Tuesday - 09.00 - 17.00.
  • Wednesday - 09.00 - 17.00.
  • Thursday - 09.00 - 17.00.
  • Friday - 09.00 - 17.00.
  • Saturday - Closed.
  • Sunday - Closed.
  • On matchdays the ticket office opens from 09.00 until kick-off, and then open for 1 hour after the full-time whistle.

Approach

  • Approach View
    • The surface of the approach is tarmac.
    • There is a/are fixed bollard(s) on the approach.
    • The gradient of the ramp is very easy.
  • Ramp/Slope View
    • There is a ramp/slope on the approach.
    • The ramp/slope does bypass the step(s).
  • Step(s) View
    • There is a/are step(s) on the approach.
    • There is/are 5 clearly marked step(s), with handrails on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are not easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The going of the step(s) is/are not between the recommended 30cm and 45cm.

Outside Access (Ticket Office Entrance)

  • Entrance View
    • This information is for the entrance located on the Q-railing Stand (West Stand) outer concourse.
    • The entrance area/door is not clearly signed.
    • There is step-free access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • There are no doors at this entrance.
  • Comments View
    • The width of the opening is 160cm.

Ticket Office(s)

  • The Ticket Office is located on the Q-railing Stand (West Stand) outer concourse.
  • The ticket office(s) is/are clearly signed.
  • There is step-free access to the ticket office(s).
  • There is a clear unobstructed route to the ticket office(s).
  • There are windows, TVs, glazed screens or mirrors behind the ticket office(s) which could adversely affect the ability of someone to lip read.
  • The ticket office(s) is/are not placed in front of a background which is patterned.
  • The lighting levels at the ticket office(s) are good.
  • The height of the ticket office(s) is/are medium height (77cm - 109cm).
  • There is sufficient space to write or sign documents on the ticket office(s).
  • There is a low section at the ticket office(s) with a height of 76cm or below.
  • There is sufficient space to write or sign documents on the low section(s) of the ticket office(s).
  • There is not a clear knee recess beneath the lowered section(s) of the ticket office(s).
  • The ticket office(s) is/are staffed.
  • There is a hearing assistance system at the ticket office(s).
  • The hearing assistance system(s) is/are fixed.
  • The hearing assistance system(s) is/are signed.
  • Staff are trained to use the system.
  • The ticket office(s) is/are for home supporters.
  • There is a satellite ticket office located on the outer wall of the DPD Stand (East Stand). The height of the counter is medium (77cm - 109cm). There is not sufficient space to write or sign documents on the counter. There is a low section at the counter with a height of 76cm or below.

Exit

  • Exit View
    • This information is for the exit located immediately beyond the ticket counters.
    • The exit area/door is not clearly signed internally.
    • The exit is step-free.
    • There is not a canopy or recess which provides weather protection at this exit.
    • There are no doors at this exit.
  • Comments View
    • The width of the opening is 195cm.