Access Guide

Search Access Guide

Summary

Getting Help and Assistance View
- Don Air is open 11:00 - 22.:00 Monday to Sunday, however, this may vary.
- There is a member of staff available for help and assistance.
- Water bowls for assistance dogs are available on request from the main building.
- There is not a hearing assistance system.
Access View
- Don Air is located on the left after you enter the services building from the main entrance.
- There is step-free access to Don Air.
- The entrance area is clearly signed.
- There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
- For the M20 - Folkestone Services - Stop24 AccessAble Access Guide please click here (new tab).
Toilet Facilities View
- Accessible toilet facilities are located opposite the Channel Ports reception and close to the HGV entrance and standard toilets.
- For detailed information about the toilet facilities please click here (new tab).

Service and Menus View
- There is a counter where food and drink can be ordered.
- Customers order, pay and collect orders at the counter.
- Staff can bring food and/or drinks to tables.
- Menu types include; picture wall menus and menu boards.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is kebabs and snacks.
- Plastic/takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are not available.
- Background music is played throughout this area.
- There is not a hearing assistance system .
Self-Service Touchscreens View
- Self-service touchscreens are not available for ordering.
Service Counter View
- The height of the counter is 120cm.
- There is not a lowered section of the counter.
- There are windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- There is a moveable card machine available for payment.
- The lighting levels are good.

The seating area is located throughout the services building.
There is step-free access to the seating area.
There is sufficient space for a wheelchair user to use the seating area.
In this area there are a mixture of chairs with and without armrests, armchairs, bench seats and tables available.
Some chairs are fixed to the floor.
Some tables are fixed to the floor.
The standard height for the underside of tables is 73cm.
Music is played in some areas.
There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
Lighting levels are good.
There is a/are hand sanitiser(s) in this area.
The height of the hand sanitisers range between 80cm and 120cm.