Access Guide
Summary
-
Getting Help and Assistance
View
- The venue is open 06:00 - 22:00 Monday to Sunday.
- There is a member of staff available for help and assistance.
- Water bowls for assistance dogs are available on request from the main building.
- There is not a hearing assistance system.
-
Access
View
- Quicksilver is located ahead and to the right as you enter the services building.
- There is step-free access to Quicksilver.
- The entrance area is clearly signed.
- There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
- There are fixed barriers at the entrance area.
- The minimum width between the fixed barriers is 93cm.
- The barriers do contrast visually with the flooring.
- There is a push button to enter and exit at a height of 160cm.
There is a hand sanitiser available at the entrance at a height of 90cm. - For the M20 - Folkestone Services - Stop24 AccessAble Access Guide please click here (new tab).
-
Toilet Facilities
View
- Accessible toilet facilities are located opposite the Channel Ports reception and close to the HGV entrance and standard toilets.
- For detailed information about the toilet facilities please click here (new tab).
Gaming Area
-
Area
View
- The following details are for the over 18's area.
- The area has an unobstructed minimum turning space of 150cm x 150cm.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- There is poor colour contrast between the walls and floor in all areas.
- The lighting levels are low to moderate.
- Background music is played throughout this area.
- In this area there are high stools available.
- Chairs are not permanently fixed to the floor.
- The height of the controls for the change machine is 100cm.
- The slot machine controls range from 100cm to 160cm.
- There are hand sanitisers.
- The height of the hand sanitiser(s) is/are 90cm.