Access Guide
Summary
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Getting Help and Assistance
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- The Cafe is open 07:30 - 15:00 Monday to Sunday, however, this may vary.
- There is a member of staff available for help and assistance.
- Water bowls for assistance dogs are available on request from the main building.
- There is not a hearing assistance system.
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Access
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- The Café is located on the left as you enter the services building from the main entrance.
- There is step-free access to The Café.
- For the M20 - Folkestone Services - Stop24 AccessAble Access Guide please click here (new tab).
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Toilet Facilities
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- Accessible toilet facilities are located opposite the Channel Ports reception and close to the HGV entrance and standard toilets.
- For detailed information about the toilet facilities please click here (new tab).
Eating / Drinking
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Service and Menus
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- There is a counter where food and drink can be ordered.
- Customers place their order and pay at the counter on the right hand side and then collect the order from the left hand side of the counter.
- Staff cannot bring food and/or drinks to tables.
- Menu types include; written wall menus and picture wall menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Staff can read menus to customers if requested.
- The type of food served here is hot and cold meals and snacks.
- Plastic/takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available on request.
- Background music is played throughout this area.
- There is not a hearing assistance system .
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Self-Service Touchscreens
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- Self-service touchscreens are not available for ordering.
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Service Counter
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- The height of the counter is 113cm.
- There is not a lowered section of the counter.
- There are windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- There is a moveable card machine available for payment.
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Seating Area
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- There is step-free access throughout.
- There is not sufficient space for a wheelchair user to use the seating area.
- Staff can move furniture to make a table accessible to wheelchair users.
- In this area there are tables and chairs without armrests available.
- Chairs are not permanently fixed to the floor.
- Tables are not permanently fixed to the floor.
- The standard height for the underside of tables is 78cm.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- The lighting levels are moderate to good.
Seating Area
- The seating area is located throughout the services building.
- There is step-free access to the seating area.
- There is sufficient space for a wheelchair user to use the seating area.
- In this area there are a mixture of chairs with and without armrests, armchairs, bench seats and tables available.
- Some chairs are fixed to the floor.
- Some tables are fixed to the floor.
- The standard height for the underside of tables is 73cm.
- Music is played in some areas.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- Lighting levels are good.
- There is a/are hand sanitiser(s) in this area.
- The height of the hand sanitisers range between 80cm and 120cm.