Access Guide
Introduction
- Services / facilities within the building include a shop, museum and accessible and standard toilets.
- Services / facilities within the grounds include garden walks and exhibits.
Location
- There is not a bus stop within 150m (164yds) of the venue.
- The nearest National Rail station is Stratford-upon-Avon.
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Comments
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- Stratford-upon-Avon rail station is approximately 0.6miles away.
Parking
- The venue does not have its own car park.
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Public Car Parks
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- There is not a car park for public use within 200m (approx).
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On Street Blue Badge Parking
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- On street marked Blue Badge bays are available.
- The dimensions of the marked Blue Badge bays are 240cm x 1200cm (7ft 10in x 39ft 4in).
- On street Blue Badge parking is located in Chapel Street.
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On Street Standard Parking
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- Clearly signed and / or standard marked parking bays are available.
- The dimensions of the standard marked parking bays are 240cm x 1200cm (7ft 10in x 39ft 4in).
- Standard marked parking bays are located in Chapel Street.
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Drop-off Point
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- There is not a designated drop off point.
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Comments
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- Parking in Chapel Street is free for Blue Badge holders.
- There is a charge for non Blue Badge holders with a maximum stay of 2 hours.
Opening Times and Admission Prices
Outside Access (Shop Entrance, Exit and Ticket Office)
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Entrance
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- This information is for the entrance located at the front of the venue.
- There is ramped/sloped or stepped access at this entrance.
- The main door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The width of the door opening is 94cm.
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Ramp/Slope
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- The ramp/slope is located in front of the entrance.
- The gradient of the ramp/slope is slight.
- The ramp/slope is portable.
- There is not a level landing at the top of the ramp/slope.
- There is not a/are not handrail(s) at the ramp.
- The width of the ramp/slope is 80cm (2ft 7in).
- The ramp/slope does bypass the step(s).
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Step(s)
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- The step(s) is/are located in the doorway.
- There is/are 1 step(s).
- The step(s) is/are not clearly marked.
- The height of the step(s) is/are not between 15cm and 18cm.
- The height of the step(s) is/are 9cm.
- There is not a/are not handrail(s) at the step(s).
Outside Access (The Gatehouse Entrance)
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Entrance
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- This information is for the entrance located to the right of the venue.
- There is step-free access at this entrance.
- The main door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The width of the door opening is 97cm.
New Place Experience
- Beyond the gatehouse entrance, the visit to the New Place starts with an open area courtyard with exhibits either side.
- The pathway beyond has a sloping concrete surface leading up to 'His Mind's Eye' with a slight gradient of 3.1.
- Once in the His Mind's Eye area there is seating and exhibits.
- The surface here is loose gravel chippings.
- When you leave the area the route takes you to The Knot Garden and The Great Garden.
Parks and Gardens (The Great Garden / The Knot Garden)
- The park or garden does have footpaths.
- The path(s) has a / have tarmac, concrete and gravel surface(s).
- The majority of the path(s) is / are wide enough for wheelchair users.
- There are slight and moderate slopes on the paths.
- There are bench seats situated along the paths for people to rest.
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Comments
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- The tour route takes you from the 'His Mind's Eye' section to the great garden.
- The garden has a tarmacked pathway running around the perimeter of it, with park benches at the side to stop and rest and take in the park grounds.
- The pathway leads you to a set of 3 steps that leads into The Knot Garden area. Access around the perimeter of The Knot Garden is approximately 80cm with some overhanging foliage.
- Wheelchair users are required to return to the entrance at The Great Garden and access The Knot Garden at the accessible entrance point bypassing the steps.
- Upon leaving The Knot Garden you then approach the museum entrance at the rear of the venue.
Outside Access (Museum Entrance)
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Entrance
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- This information is for the entrance located at the rear of the venue.
- There is ramped/sloped access at this entrance.
- The main door(s) open(s) towards you (pull).
- The door(s) is/are single width.
- The width of the door opening is 84cm.
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Ramp/Slope
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- The ramp/slope is located on the path leading to the entrance.
- The gradient of the ramp/slope is slight.
- The ramp/slope is permanent.
- There is not a level landing at the top of the ramp/slope.
- There is not a/are not handrail(s) at the ramp.
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Comments
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- The doors to the museum entrance are 46m from the gatehouse entrance.
- The distance given is a direct route to the museum entrance without taking in the gardens tour from the gatehouse entrance.
Counter (Shop / Ticket Counter)
- The counter is 1m (3ft 3in) from the entrance.
- There is not level access to the counter from the entrance.
- There is not a bell to attract attention.
- There is sufficient space to write or sign documents on the counter.
- The height of the counter is 100cm (3ft 3in).
- There is not a lowered section.
- There is not a hearing assistance system.
- Lighting levels are good.
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Comments
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- There is another counter in the gift shop area with a height of 100cm and a lower section height of 74cm.
Inside Access
- There is level access to the service(s).
- There is not a hearing assistance system.
- This venue does play background music.
- Music is played in the shop area.
- Motorised scooters are welcomed in public parts of the venue.
- The lighting levels are good.
Museum
- Exhibits can be audio described.
- Tactile signage for exhibits is not available.
- Braille signage for exhibits is not available.
- Touch tours are available.
- The availability of touch tours depends on exhibition.
- Video tours are not available.
- Concessions are available.
- There is a wheelchair to borrow.
- To borrow the wheelchair, ask a member of staff.
Other Floors
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Steps
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- The floors which are accessible by stairs are G, 1.
- There are 15+ steps between floors.
- The steps are not clearly marked.
- The steps are medium (11cm - 17cm).
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
- The lighting levels are bright.
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Comments
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- The flow of the tour requires you to use the first set of modern stairs (photographs 1,2,3) leading to the frist floor exhibits.
- The older stairs (photographs 5,6,7,8) are at the end of the tour and take you to the shop area and the exit via the shop entrance / exit.
- The older stairs are medium in height with a handrail to the right.
Lift
- There is a lift for public use.
- The lift is located off the main corridor of the museum.
- The lift is a platform lift.
- The floors which are accessible by this lift are G, 1.
- The lift is approximately 26m (28yd 1ft) from the museum entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 94cm (3ft 1in).
- The dimensions of the lift are 112cm x 134cm (3ft 8in x 4ft 5in).
- There are separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- The lift does not have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lift does not have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is bright.
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Comments
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- The lift gives access to the first floor exhibits.
- Wheelchairs users are required to use the lift back to the ground floor and the exit / entrance via the shop.
Accessible Toilet (Left Transfer)
- Accessible toilet facilities are available.
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Location and Access
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- There is pictorial, written text and ‘Not All Disabilities Are Visible’ signage on or near the toilet door.
- This accessible toilet is approximately 7m (7yd 1ft) from the museum entrance.
- This accessible toilet is located to the right as you enter via the museum entrance.
- There is level access to this accessible toilet.
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Features and Dimensions
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- This is a shared toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a twist lock.
- The width of the accessible toilet door is 89cm (2ft 11in).
- The door may be difficult to open.
- The dimensions of the accessible toilet are 205cm x 260cm (6ft 9in x 8ft 6in).
- There is sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 134cm (4ft 5in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- Disposal facilities are available in the cubicle.
- There is a/are sanitary, clinical waste and waste paper pedal bin disposal units.
- There is a/are coat hook(s).
- The height of the coat hook is 115cm from the floor.
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Position of Fixtures
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- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is placed higher than 100cm (3ft 3in).
- The height of the hand dryer is 110cm (3ft 7in).
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The towel dispenser is placed higher than 100cm (3ft 3in).
- The height of the towel dispenser is 133cm (4ft 4in).
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin cannot be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is good.
- There is a high colour contrast between the internal door and wall.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- There is a good colour contrast between the dropdown rail(s) and wall.
- The contrast between the walls and floor is good.
- The lighting levels are moderate to good.
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Baby Change Facilities
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- Baby change facilities are located within the venue.
- Baby change facilities are located within the accessible toilet.
- The height of the baby change table once extended is 100cm (3ft 3in).
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
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Access to Standard Shared Toilet(s)
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- The shared toilets that were surveyed are located to the right as you enter via the museum entrance.
- The shared toilet(s) is/are approximately 7m (7yd 1ft) from the museum entrance.
- Inside the venue, there is level access to the shared toilet(s).
- Lighting levels in the shared toilets are moderate to good.
Additional Info
- Documents are not available in Braille.
- Documents are not available in large print.
- A bowl of water can be provided for an assistance dog.
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Comments
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- The venue has symbolised guides designed by Widgit available at the reception and an audio described introduction to the site provided by VocalEyes, please click here for more information.