Access Guide
Introduction
- Services / facilities within the building include a theatre, restaurant, cafe, shop and ticket office.
- Related link Rooftop Restaurant.
- Https://www.accessable.co.uk/stratford-on-avon-district-council/access-guides/rooftop-restaurant
- Related link Swan Theatre.
- Https://www.accessable.co.uk/stratford-on-avon-district-council/access-guides/swan-theatre-warwickshire
- Related link The Other Place.
- Https://www.accessable.co.uk/stratford-on-avon-district-council/access-guides/other-place
Opening Times
- The venue is open 10:00-23:00 / show end time, Monday to Saturday and 10:00-17:00 Sundays.
Location
- There is not a bus stop within 150m (164yds) of the venue.
- The nearest National Rail station is Stratford-upon-Avon.
Parking
- The venue does not have its own car park.
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Public Car Parks
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- There is not a car park for public use within 200m (approx).
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On Street Blue Badge Parking
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- On street marked Blue Badge bays are available.
- The dimensions of the marked Blue Badge bays are 240cm x 1600cm (7ft 10in x 52ft 6in).
- On street Blue Badge parking is located in Waterside.
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On Street Standard Parking
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- Clearly signed and / or standard marked parking bays are not available.
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Drop-off Point
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- There is not a designated drop off point.
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Comments
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- The nearest public car parks are Bridgeway Surface and Bridgeway Multi-Storey located in Bridgeway.
- There is also the Recreation Ground car park located across the river in Swans Nest.
Parking (Blue Badge Holders)
- The venue does have its own car park.
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Venue Car Park
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- Parking is free for Blue Badge holders.
- The car park is located at the rear of the venue.
- The car park type is open air/surface.
- Parking spaces for Blue Badge holders cannot booked in advance.
- There is/are 10+ Blue Badge parking bay(s) within the car park.
- The dimensions of the Blue Badge parking bay(s) are 400cm x 530cm (13ft 1in x 17ft 5in).
- The nearest Blue Badge bay is 67m (73yd 10in) from the main entrance.
- The furthest Blue Badge bay is 130m (142yd 6in) from the main entrance.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are slopes/ramps.
- The car park surface is tarmac.
- There is a dropped kerb between the car park and the venue.
- The dropped kerb does have tactile paving.
- There is not a road to cross between the car park and the entrance.
- The car park does not have a height restriction barrier.
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Drop-off Point
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- There is not a designated drop off point.
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Comments
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- This car park is for Blue Badge holders only.
- This car park is provided by the RSC to serve also the Swan Theatre and the Royal Shakespeare Theatre.
Outside Access (Main Entrance)
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Entrance
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- This information is for the entrance located at the front of the venue.
- There is ramped/sloped or stepped access at this entrance.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 280cm.
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Ramp/Slope
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- The ramp/slope is located to the left of the entrance.
- The gradient of the ramp/slope is slight.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- There is a/are handrail(s) at the ramp.
- The handrail(s) is/are on the right going up.
- The ramp/slope does bypass the step(s).
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Step(s)
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- The step(s) is/are located leading to the entrance.
- There is/are 6 step(s).
- The step(s) is/are not clearly marked.
- The height of the step(s) is/are between 15cm and 18cm.
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are in the centre.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do not extend horizontally beyond the first and last steps.
Counter (Shop)
- The counter is 8m (8yd 2ft) from the main entrance.
- There is level access to the counter from the entrance.
- There is not a bell to attract attention.
- There is sufficient space to write or sign documents on the counter.
- There is a lowered section.
- There is a hearing assistance system.
- The height of the counter is medium height (77cm - 109cm).
- The type of system is a fixed loop.
- Staff are trained to use the system.
- The hearing assistance system is available only on request.
- Lighting levels are bright.
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Comments
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- The counter is 110cm high.
Counter (Box Office / Ticket Office)
- The counter is 20m (21yd 2ft) from the main entrance.
- There is level access to the counter from the entrance.
- There is not a bell to attract attention.
- There is sufficient space to write or sign documents on the counter.
- There is a lowered section.
- There is a hearing assistance system.
- The height of the counter is high (110cm+).
- The type of system is a fixed loop.
- The hearing assistance system is available only on request.
- Staff are trained to use the system.
- Lighting levels are bright.
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Comments
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- The counter is 111cm high.
Inside Access
- There is level access to the service(s).
- This venue does play background music.
- Motorised scooters are welcomed in public parts of the venue.
- The lighting levels are bright.
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Comments
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- As you enter the main entrance the shop and the box office area is straight ahead of you.
- Further along gives you access to the Swan Theatre and bar.
- To the left as you enter there are the lifts, cloakroom and cafe area.
- Announcements are made via a tannoy system.
Eating and Drinking (Riverside Cafe)
- The following information is for the café.
- The café is located to the left as you enter.
- Full table service is not available.
- Food or drinks are ordered from the service counter.
- Food or drinks can be brought to the table.
- There is not a lowered section at the counter.
- No tables are permanently fixed.
- No chairs are permanently fixed.
- Some chairs have armrests.
- The nearest table is approximately 45m (49yd 8in) from the main entrance.
- The standard height for tables is 70cm.
- There is ample room for a wheelchair user to manoeuvre.
- Takeaway cutlery is not available.
- Drinking straws are available.
- Menus are hand held only.
- Menus are not available in Braille.
- Menus are not available in large print.
- Picture menus are not available.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is hot and cold meals and snacks.
Scott Foyer Bar
- The Scott Foyer Bar is located to the left as you enter.
- This bar is only used when the venue is fully booked for performances.
Theatre (Stalls - Ground Floor)
- There are designated spaces for wheelchair users.
- Designated seating is located in L23-K23, K31-K33, K45-K47 and K50-K54.
- Wheelchairs are left with you.
- A companion may sit with you.
- Companions sit next to the patron.
- This venue does provide audio described performances.
- There is a hearing assistance system.
- The hearing system is a fixed loop.
- Staff are trained to use the hearing system.
- A deposit is not required for the sound enhancement system.
- The rows suitable for hearing assistance systems are all rows.
- There is not a wheelchair to borrow.
- Concessions are available.
- Assistance dogs are allowed in the auditorium.
- To view thehttps://www.rsc.org.uk/your-visit/royal-shakespeare-theatre website for more information on accessible seating please click here (new tab).
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Comments
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- The distances to the accessible toilet vary from the different accessible seating areas.
- The distance to the accessible toilet from seating L23-K23 is 26m.
- The distance to the accessible toilet from seating K44-K47 is 29m.
- The distance to the accessible toilet from seating K50-K54 is 31m.
Other Floors (The Tower)
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Steps
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- The floors which are accessible by stairs are G, 1, 2, 3, 4, 5, 6, 7, 8.
- There are 15+ steps between floors.
- The steps are clearly marked.
- The steps are medium (11cm - 17cm).
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
- The lighting levels are bright.
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Other
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- The area(s)/service(s) on the floors which are not accessible is/are floors 4, 5, 6 and 7.
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Comments
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- The stairs are restricted from the third floor onwards.
- Floors 4, 5, 6 and 7 are used as a fire escape for the rooftop view.
Lift (The Tower)
- There is a lift for public use.
- The lift is located to the right as you enter.
- The lift is a standard lift.
- The floors which are accessible by this lift are G, 1, 2, 3, 8.
- The lift is approximately 10m (10yd 2ft) from the main entrance.
- Staff do need to be notified for use of the lift.
- The clear door width is 90cm (2ft 11in).
- The dimensions of the lift are 134cm x 174cm (4ft 5in x 5ft 9in).
- There are not separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lift does not have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is bright.
Other Floors (Circle)
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Steps
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- The floors which are accessible by stairs are G, 1.
- There are 15+ steps between floors.
- The steps are not clearly marked.
- The steps are medium (11cm - 17cm).
- The steps do have handrails.
- The steps have a handrail on the left going up.
- There is a landing.
- The lighting levels are bright.
Lift (Foyer)
- There is a lift for public use.
- The lift is located to the right as you enter.
- The lift is a standard lift.
- The floors which are accessible by this lift are G, 1, 2, 3.
- The lift is approximately 11m (12yd 1in) from the main entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 90cm (2ft 11in).
- The dimensions of the lift are 134cm x 174cm (4ft 5in x 5ft 9in).
- There are not separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lift does not have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is bright.
Theatre (Circle - First Floor)
- There are designated spaces for wheelchair users.
- Designated seating is located B48-B50 and B38-B36.
- Wheelchairs are left with the patron.
- A companion may sit with you.
- Companions sit next to the patron.
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Comments
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- The distances to the accessible toilet vary from the seating area on the first floor.
- The distance to the accessible toilet from seating B48-B50 is 37m.
- The distance to the accessible toilet from seating B38-B36 is 29m.
Level Change (Theatre Seating - Circle First Floor)
- There is a ramp/slope to access this area/service.
- The ramp/slope is located on the approach to the seating area.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- The ramp does have handrails.
- The handrails are on both sides.
Eating and Drinking (Circle Bar / Upper Circle Bar)
- The following information is for the bar.
- The bar is located on the first and second floors.
- The bar does not serve food.
- Full table service is not available.
- Food or drinks are ordered from the service counter.
- Food or drinks can be brought to the table.
- There is not a lowered section at the counter.
- No tables are permanently fixed.
- No chairs are permanently fixed.
- Some chairs have armrests.
- The nearest table is approximately 22m (24yd 2in) from the foyer lift entance.
- The standard height for tables is 71cm.
- There is ample room for a wheelchair user to manoeuvre.
- Takeaway cutlery is not available.
- Drinking straws are available.
- Children are welcomed in the bar area.
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Comments
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- The Circle Bar is located on the first floor and the Upper Circle Bar is located on the second floor.
Tower Visit - 8th Floor
- The tower visit is a ticket only booking, made through the ticket office.
- This is an escorted tour.
- Access to the 8th floor is via the tower lift.
- There is an enclosed timber deck area overlooking the town and the River Avon.
- There is ample of room for wheelchair users to manoeuvre.
Toilet with Adaptations (Ground Floor)
- Accessible toilet facilities are available.
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Location and Access
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- The toilet is not for the sole use of disabled people.
- There is pictorial and written text signage on or near the toilet door.
- This accessible toilet is approximately 9m (9yd 2ft) from the main entrance.
- This accessible toilet is located to the left when you enter opposite the lifts.
- There is level access to this accessible toilet.
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Features and Dimensions
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- This is a unisex toilet.
- A key is not required for the accessible toilet.
- The door opens inwards and outwards.
- The door is locked by a locking handle.
- The width of the accessible toilet door is 100cm (3ft 3in).
- The door is heavy.
- The dimensions of the accessible toilet are 149cm x 276cm (4ft 11in x 9ft 1in).
- There is not sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 83cm (2ft 9in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- Disposal facilities are available in the cubicle.
- There is a/are clinical waste, sanitary and open waste paper bin disposal units.
- There is a/are coat hook(s).
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Position of Fixtures
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- Wall-mounted grab rails are available.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is a shelf within the accessible toilet.
- The shelf is higher than 95cm (3ft 1in).
- There is a mirror.
- Mirrors are not placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 49cm (1ft 7in).
- There is not a hand dryer.
- There is a towel dispenser.
- The towel dispenser can be reached from seated on the toilet.
- The towel dispenser is placed higher than 100cm (3ft 3in).
- The height of the towel dispenser is 102cm (3ft 4in).
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is good.
- There is a high colour contrast between the internal door and wall.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- There is a good colour contrast between the dropdown rail(s) and wall.
- The contrast between the walls and floor is good.
- The lighting levels are bright.
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Baby Change Facilities
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- Baby change facilities are located within the venue.
- Baby change facilities are located within the accessible toilet.
- The height of the baby change table once extended is 94cm (3ft 1in).
Toilet with Adaptations (First Floor)
- Accessible toilet facilities are available.
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Location and Access
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- The toilet is not for the sole use of disabled people.
- There is pictorial and written text signage on or near the toilet door.
- This accessible toilet is approximately 3m (3yd 10in) from the foyer lift entrance.
- The accessible toilet is located on the first floor.
- There is level access to this accessible toilet.
- This is by lift.
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Features and Dimensions
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- This is a unisex toilet.
- A key is not required for the accessible toilet.
- The door opens inwards and outwards.
- The door is locked by a locking handle.
- The width of the accessible toilet door is 98cm (3ft 3in).
- The door is heavy.
- The dimensions of the accessible toilet are 153cm x 274cm (5ft x 8ft 12in).
- There is sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 84cm (2ft 9in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- Disposal facilities are available in the cubicle.
- There is a/are sanitary, waste paper pedal bin and clinical waste disposal units.
- There is a/are coat hook(s).
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Position of Fixtures
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- Wall-mounted grab rails are available.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is a shelf within the accessible toilet.
- The shelf is higher than 95cm (3ft 1in).
- There is a mirror.
- Mirrors are not placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The towel dispenser is placed higher than 100cm (3ft 3in).
- The height of the towel dispenser is 102cm (3ft 4in).
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is good.
- There is a high colour contrast between the internal door and wall.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- There is a good colour contrast between the dropdown rail(s) and wall.
- The contrast between the walls and floor is good.
- The lighting levels are bright.
Toilet with Adaptations (Second Floor)
- Accessible toilet facilities are available.
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Location and Access
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- The toilet is not for the sole use of disabled people.
- There is written text and pictorial signage on or near the toilet door.
- This accessible toilet is approximately 3m (3yd 10in) from the foyer lift entrance.
- The accessible toilet is located on the second floor.
- There is level access to this accessible toilet.
- This is by lift.
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Features and Dimensions
View
- This is a unisex toilet.
- A key is not required for the accessible toilet.
- The door opens inwards and outwards.
- The door is locked by a locking handle.
- The width of the accessible toilet door is 98cm (3ft 3in).
- The door is heavy.
- The dimensions of the accessible toilet are 150cm x 273cm (4ft 11in x 8ft 11in).
- There is sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 83cm (2ft 9in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- Disposal facilities are available in the cubicle.
- There is a/are sanitary and waste paper pedal bin disposal units.
- There is a/are coat hook(s).
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Position of Fixtures
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- Wall-mounted grab rails are available.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is a shelf within the accessible toilet.
- The shelf is not higher than 95cm (3ft 1in).
- There is a mirror.
- Mirrors are not placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- There is not a hand dryer.
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The towel dispenser is placed higher than 100cm (3ft 3in).
- The height of the towel dispenser is 104cm (3ft 5in).
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is good.
- There is a high colour contrast between the internal door and wall.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- There is a good colour contrast between the dropdown rail(s) and wall.
- The contrast between the walls and floor is good.
- The lighting levels are bright.
Standard Toilet(s) (Ground Floor)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
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Access to Standard Female Toilet(s)
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- The female toilet facilities that were surveyed are located on the ground floor, to the left as you enter opposite the lift.
- The female toilet(s) is/are approximately 15m (16yd 1ft) from the main entrance.
- Inside the venue, there is level access to the female toilet(s).
- An ambulant toilet cubicle with wall mounted grab rails is available.
- Lighting levels are bright.
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Access to Standard Male Toilet(s)
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- The male toilet facilities that were surveyed are located on the ground floor, to the left as you enter opposite the lift.
- The male toilet(s) is/are approximately 12m (13yd 4in) from the main entrance.
- Inside the venue, there is level access to the male toilet(s).
- An ambulant toilet cubicle with wall mounted grab rails is available.
- Lighting levels are bright.
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Baby Change Facilities
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- Baby change facilities are located within the venue.
- Baby change facilities are located within the female standard toilets.
- The height of the baby change table once extended is 78cm (2ft 7in).
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Comments
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- There are standard toilets located on the first and second floors with the same layout.
- The female toilets on the first floor are 8m from the foyer lift entrance and the baby change within the toilets is 78cm high.
- The male toilets on the first floor are 6m from the foyer lift entrance.
- The female toilets on the second floor are 8m from the foyer lift entrance and the baby change table within them is 89cm high.
- The male toilets on the second floor are 6m from the foyer lift entrance.
Additional Info
- Documents are not available in Braille.
- Documents are not available in large print.
- A bowl of water can be provided for an assistance dog.
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Comments
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- The venue provides BSL Interpreted, Audio-described, Captioned, and Chilled and Relaxed performances for many of it's productions.
- Please ask at the Box Office for details.