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Stratford-upon-Avon Station

Station Road, Stratford-upon-Avon, Warwickshire, CV37 6PL

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Access Guide

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Opening Times (Station)

  • The venue is open 24hrs.

Location

  • There is a bus stop within 150m (164yds) of the venue.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is not free for all users.
    • Parking is free for Blue Badge holders.
    • For up to date parking charges please click here.
    • The car park is located at the side of the venue.
    • The car park type is open air/surface.
    • There is/are 7 Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 400cm x 500cm (13ft 1in x 16ft 5in).
    • The nearest Blue Badge bay is 22m (24yd 2in) from the main entrance.
    • The furthest Blue Badge bay is 40m (43yd 2ft) from the main entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are dropped kerbs.
    • The car park surface is tarmac.
    • There is a dropped kerb between the car park and the venue.
    • The dropped kerb does not have tactile paving.
    • There is not a road to cross between the car park and the entrance.
    • The car park does not have a height restriction barrier.
  • Drop off Point View
    • There is a designated drop off point.
    • The drop off point is located at the front of the venue.

Outside Access (Main Entrance)

  • This information is for the entrance located at the front of the building.
  • There is not level access into the venue.
  • The main door(s) open(s) away from you (push).
  • The door(s) is / are single.
  • The door(s) is / are heavy.
  • The width of the door opening is 120cm (3ft 11in).
  • Comments View
    • The door is held open during the ticket office opening times.

Level Change (Main Entrance)

  • There is a ramp/slope to access this area/service.
  • The ramp or slope is located on the path leading to the entrance.
  • The ramp/slope is easy.
  • Comments View
    • There are bollards on the approach to the entrance, with a width of 160cm between them.

Outside Access (Platform 1 Entrance)

  • This information is for the entrance located to the right of the main entrance.
  • There is not level access into the venue.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is / are single.
  • The door(s) is / are permanently held open.
  • The width of the door opening is 185cm (6ft 1in).

Level Change (Platform 1 Entrance)

  • There is a ramp/slope to access this area/service.
  • The ramp or slope is located on the path leading to the entrance.
  • The ramp/slope is easy.

Counter (Ticket Office)

  • The counter is 4m (4yd 1ft) from the main entrance.
  • There is level access to the counter from the entrance.
  • There is not a bell to attract attention.
  • There is sufficient space to write or sign documents on the counter.
  • There is a lowered section.
  • The height of the counter is medium height (77cm - 109cm).
  • There is a hearing assistance system.
  • The hearing assistance system is available only on request.
  • The type of system is a fixed loop.
  • Staff are trained to use the system.
  • Lighting levels are bright.
  • Comments View
    • There are 2 ticket counters at the station.
    • The counter with the green edge (photographs 2 & 3) is adjustable for wheelchair users.
    • Wheelchair users can operate the adjustable counter by pressing the buttons at the front edge.
    • The counter is bale to be adjusted from 73cm - 106cm in height.
  • Opening Times View
    • Monday 07:00 - 18:00.
    • Tuesday 07:00 - 18:00.
    • Wednesday 07:00 - 18:00.
    • Thursday 07:00 - 18:00.
    • Friday 07:00 - 19:00.
    • Saturday 07:00 - 18:00.
    • Sunday 09:00 - 16:00.

Inside Access

  • There is level access to the service(s).
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are bright.
  • Comments View
    • The ticket office foyer gives access to the platforms via double doors, that open towards you and are 120cm wide.
    • The waiting room is on platform 1.
    • The door to the waiting room opens away from you automatically via pish pad and is 78cm wide.
    • There is 1 shallow step at the waiting room entrance.

Platform Shop

  • The shop is located on platform 1.
  • The door to the shop opens away from you, is single, permanently held open and is 83cm wide.
  • The shop counter is 92cm high.
  • The shop is open 08:00 - 17:30 Monday to Saturday.

Ticket Machine

  • Ticket machines are on approach to the main entrance.

Train Station

  • The station is staffed.
  • There is not an office to obtain help.
  • The station is not staffed between 19:00 - 07:00.
  • There is a ticket office.
  • The ticket office is located to the left of the main entrance.
  • The ticket office is 4m (4yd 1ft) from the main entrance.
  • The train companies operating from within this station are West Midlands Rail Chiltern Railway.
  • The train companies that operate within this station include:.
  • Please click here for access information for West Midlands Rail.
  • Please click here for access information for Chiltern Railways.
  • There is a taxi rank at the station.
  • The taxi rank is located at the front of the venue.
  • The taxi rank is 12m (13yd 4in) from the main entrance.
  • There are 3 platform(s) in the station.
  • The platform(s) which has/have level access is / are 1.
  • The platform(s) accessed by lift is / are 2 and 3.
  • The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 1,2 and 3.
  • The platform(s) which can be accessed by using alternative outside access entrances only is / are 1.
  • Additional Station Information View
    • Announcements on platforms are audio and visual.
    • Platforms which have tactile markings at the platform edge are none.
    • Accessible toilets are not located on the platform(s).
    • Accessible toilets are not located on the main station concourse.
    • There is not a wheelchair available to borrow.

Level Change (Footbridge)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located at the platforms.
  • There is/are 15+ step(s) to the area/service.
  • The lighting levels at the step(s) are bright.
  • There is tactile paving at the top and bottom of the steps.
  • The step(s) is/are clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • There is a lift to access this area/service.
  • The lift does bypass the step(s).

Lift

  • There is a lift for public use.
  • The lift is located on platforms 1 and 2.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are all platforms.
  • The lift is approximately 24m (26yd 9in) from the platform 1 entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 110cm (3ft 7in).
  • The dimensions of the lift are 160cm x 185cm (5ft 3in x 6ft 1in).
  • There are separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does not have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is bright.
  • Comments View
    • The lift from platform 1 leads to the footbridge.
    • The distance from platfrom 1 lift to the platform 2 and 3 lift is 22m along the footbridge.
    • The surface of the footbridge is non slip.
    • The lift for platforms 2 and 3 has the same dimensions as the platform 1 lift surveyed.

Accessible Toilet

  • Accessible toilet facilities are not available.

Standard Toilet(s)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Female Toilet(s) View
    • The female toilet facilities that were surveyed are located on platfrom 1, beyond the waiting room.
    • The female toilet(s) is/are approximately 19m (20yd 2ft) from the main entrance.
    • Inside the venue, there is not level access to the female toilet(s).
    • An ambulant toilet cubicle with wall mounted grab rails is available.
    • Lighting levels are bright.
  • Access to Standard Male Toilet(s) View
    • The male toilet facilities that were surveyed are located on platform 1.
    • The male toilet(s) is/are approximately 33m (36yd 3in) from the main entrance.
    • Inside the venue, there is not level access to the male toilet(s).
    • An ambulant toilet cubicle with wall mounted grab rails is available.
    • Lighting levels are bright.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located in the female standard toilets.
    • The height of the baby change table once extended is 94cm (3ft 1in).

Level Change (Female Standard Toilets)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located in front of the entrance.
  • There is/are 1 step(s) to the area/service.
  • There is not tactile paving at the top and bottom of the steps.
  • The step(s) is/are not clearly marked.
  • The step(s) is/are shallow (2cm - 10cm).
  • There is not a/are not handrail(s) at the step(s).

Level Change (Male Standard Toilets)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located in the doorway.
  • There is/are 1 step(s) to the area/service.
  • There is not tactile paving at the top and bottom of the steps.
  • The step(s) is/are not clearly marked.
  • The step(s) is/are shallow (2cm - 10cm).
  • There is not a/are not handrail(s) at the step(s).

Additional Info

  • Documents are not available in Braille.
  • Documents are not available in large print.
  • A bowl of water can be provided for an assistance dog.