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Stratford-upon-Avon Station

Station Road, Stratford-upon-Avon, Warwickshire, CV37 6PL

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Access Guide

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COVID-19 Information

  • The information in this section was taken in June 2021.
  • There is not a member of staff available at the entrance.
  • There is not hand sanitiser available at the entrance.
  • Hand sanitisers are not available inside the venue.
  • There is a limited number of people allowed inside.
  • There is not a one-way system throughout.
  • There is clear signage inside to help with social distancing.
  • There are protective clear screens located at desks/counters.
  • Toilets are available.
  • The venue is not certified with the 'We’re Good To Go’ COVID-19 industry standard.
  • For more information about the measures in place for Covid-19 please click here (new tab) .

Opening Times (Station)

  • The venue is open 24hrs.

Location

  • There is a bus stop within 150m (164yds) of the venue.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is not free for all users.
    • Parking is free for Blue Badge holders.
    • For up to date parking charges please click here.
    • The car park is located at the side of the station.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 7 Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 400cm x 500cm (13ft 1in x 16ft 5in).
    • The nearest Blue Badge bay is 22m (24yd 2in) from the main entrance.
    • The furthest Blue Badge bay is 40m (43yd 2ft) from the main entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user unaided.
    • The car park surface is tarmac.
    • There is not a road to cross between the car park and the entrance.
    • The car park does not have a height restriction barrier.
  • Drop-off Point View
    • There is not a designated drop off point.
  • Comments View
    • Photographs 7 and 8 show the bus stops at the front of the train station.
    • Photograph 9 shows the bike park to the left of the main entrance.

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the building.
    • There is step-free access at this entrance.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 133cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 133cm.
  • Comments View
    • Photograph 3 shows the second set of doors in the ticket office that lead to platform 1.

Access Point (Platform 1)

  • Access Point View
    • This information is for the access point located to the right of the main entrance.
    • There is not an information board/map at this access point.
    • There is ramped/sloped access at this access point.
    • This is no gate at this access point.
  • Ramp/Slope View
    • The ramp/slope is located leading from the car park to the access point.
    • The gradient of the ramp/slope is slight.

Reception (Ticket Office)

  • The desk/counter is 6m (6yd 1ft) from the main entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is high (110cm+).
  • The desk/counter has a low (76cm or lower) section.
  • The lighting levels are good.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Staff are trained to use the system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 22/06/2021.
  • The hearing assistance system was working at the time of testing.
  • Comments View
    • There are automatic ticket machines in the ticket office opposite the counter and outside to the right of the main entrance as seen in photographs 3 and 4.

Inside Access

  • There is level access to the service(s).
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are good.
  • Comments View
    • The waiting room is in the ticket office to the right as you enter from the main entrance.
    • The doors to the waiting room are double, open automatically and are 133cm wide, as seen in photograph 3.
    • There is an information board and announcements can be heard.

Train Station

  • The station is staffed.
  • There is not an office to obtain help.
  • The station is not staffed between 19:00 - 07:00.
  • There is a ticket office.
  • The ticket office is located to the left of the main entrance.
  • The ticket office is 6m (6yd 1ft) from the main entrance.
  • The train companies operating from within this station are West Midlands Rail Chiltern Railway.
  • The train companies that operate within this station include:.
  • Please click here for access information for West Midlands Rail.
  • Please click here for access information for Chiltern Railways.
  • There is a taxi rank at the station.
  • The taxi rank is located at the front of the venue.
  • The taxi rank is 12m (13yd 4in) from the main entrance.
  • There are 3 platform(s) in the station.
  • The platform(s) which has/have level access is / are 1.
  • The platform(s) accessed by lift is / are 2 and 3.
  • The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 1,2 and 3.
  • The platform(s) which can be accessed by using alternative outside access entrances only is / are 1.
  • Additional Station Information View
    • Announcements on platforms are audio and visual.
    • Platforms which have tactile markings at the platform edge are none.
    • Accessible toilets are located on the platform(s).
    • Accessible toilets are located on platform(s) 1.
    • There is not a wheelchair available to borrow.
  • Comments View
    • There is a covered waiting area on platform 2 and 3 as seen in photographs 7,8, and 9.
    • There are help point machines on platforms 1 and 2 as seen in photographs10 and 11.
    • The height of these machines are 110cm.

Level Change (Footbridge)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located at the platforms.
  • There is/are 15+ step(s) to the area/service.
  • The lighting levels at the step(s) are good.
  • There is tactile paving at the top and bottom of the steps.
  • The step(s) is/are clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • There is a lift to access this area/service.
  • The lift does bypass the step(s).

Lift

  • There is a lift for public use.
  • The lift is located on platforms 1 and 2.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are all platforms.
  • The lift is approximately 24m (26yd 9in) from the platform 1 entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 110cm (3ft 7in).
  • The dimensions of the lift are 160cm x 185cm (5ft 3in x 6ft 1in).
  • There are separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does not have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is good.
  • Comments View
    • The lift from platform 1 leads to the footbridge.
    • The distance from platfrom 1 lift to the platform 2 and 3 lift is 22m along the footbridge.
    • The surface of the footbridge is non slip.
    • The lift for platforms 2 and 3 has the same dimensions as the platform 1 lift surveyed.

Entrance (Accessible and Standard Male and Female Toilets - Platform 1)

  • This information is for the entrance located off platform 1.
  • Entrance View
    • There is step-free access at this entrance.
    • The main door(s) open(s) automatically (away from you).
    • The main automatic door(s) is/are push pad or push button activated.
    • The push pad or push button is 95cm from floor level.
    • The door(s) is/are single width.
    • The width of the door opening is 79cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Comments View
    • Photograph 3 shows the push pad to exit the toilets.

Accessible Toilet

  • Accessible toilet facilities are available.
  • Location and Access View
    • There is pictorial and written text signage on or near the toilet door.
    • This accessible toilet is approximately 22m (24yd 2in) from the main entrance.
    • This accessible toilet is located off platform 1.
    • There is not level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 85cm (2ft 9in).
    • The door may be difficult to open.
    • The dimensions of the accessible toilet are 128cm x 230cm (4ft 2in x 7ft 7in).
    • There is not sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 67cm (2ft 2in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a/are sanitary and general domestic waste disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located within this accessible toilet.
    • The height of the baby change table once extended is 93cm (3ft 1in).
  • Comments View
    • There is an automatic push pad to lock and unlock the door located inside and to the right of the door at a height of 95cm, as seen in photograph 6.

Standard Toilet(s)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Female Toilet(s) View
    • The female toilet facilities that were surveyed are located on platfrom 1.
    • The female toilet(s) is/are approximately 22m (24yd 2in) from the main entrance.
    • Inside the venue, there is not level access to the female toilet(s).
    • An ambulant toilet cubicle with wall mounted grab rails is available.
    • Lighting levels in the female toilets are good.
  • Access to Standard Male Toilet(s) View
    • The male toilet facilities that were surveyed are located on platform 1.
    • The male toilet(s) is/are approximately 22m (24yd 2in) from the main entrance.
    • Inside the venue, there is not level access to the male toilet(s).
    • An ambulant toilet cubicle with wall mounted grab rails is available.
    • Lighting levels in the male toilets are good.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located on platform 1.
    • The female and male toilets are approximately 22m (24yd 2in) from the main entrance.
    • Inside the venue, there is not level access to the female and male toilets.
    • Lighting levels in the female and male toilets are good.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located in the female standard toilets.
    • The height of the baby change table once extended is 106cm (3ft 6in).
    • Inside the venue, there is level access to the baby change facility.
  • Comments View
    • There is an ambulant toilet in the male standard toilet with a drop down rail on the left and hand rails on both sides as seen in photograph 6.
    • Photograph 7 shows the door to this toilet which is single, light, opens away from you and is 70cm wide.
    • There is not a similar toilet in the female standard toilets.

Level Change (Accessible Toilet and Female Standard Toilets)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located beyond the accessible and standard toilets entrance.
  • The ramp/slope gradient is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • The ramp does have handrails.
  • The handrails are on the right going up.
  • The width of the ramp/slope is 115cm (3ft 9in).

Level Change (Male Standard Toilets)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located beyond the entrance to accessible toilet and standard male and female toilets.
  • The ramp/slope gradient is slight.
  • The ramp/slope is portable.
  • There is not a level landing at the top of the ramp/slope.
  • The ramp does have handrails.
  • The handrails are on the right going up.

Additional Info

  • Documents are not available in Braille.
  • Documents are not available in large print.
  • A bowl of water can be provided for an assistance dog.