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Abbeygate Cinema

4 Hatter Street, Bury St Edmunds, IP33 1LZ

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Access Guide

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Cinema Overview

  • Cinema Information View
    • The cinema has 3 screens in total.
    • There are 3 screens with designated seating for disabled visitors.
    • Advanced bookings are available.
    • Concessions are available.
    • Tickets are free for carers.
    • Visitors can use the Cinema Exhibitors Association Card at the cinema.
    • Some films are rotated between screens to allow access.
    • Some films can be audio described.
    • Headsets and Infrared systems are used for the audio description.
    • Some subtitled screenings are available.
    • Autism friendly screenings are available if requested.
  • Parking and Public Transport View
  • Getting In and Around View
    • There is step-free level access at the most accessible entrance.
    • There is step-free level access throughout the majority of areas, this may include the use of a lift.
    • The following areas have step-free access via ramps or slopes: screen 2 and the ticket office.
    • Access throughout may include doors permanently held open and narrow walkways.
    • The ground floor and first floor can be accessed via a standard lift and stairs.
  • Getting Help and Assistance View
    • There is seating available.
    • There is no hearing assistance system.
    • Assistance dogs are welcomed in the cinema screens.
    • There is a water bowl available for assistance dogs.
    • There is not a designated assistance dog spending area.
    • Additional facilities/services include: phone charging points and Wi-Fi.

Toilet and Changing Facilities

  • Toilet Facilities View
    • There is 1 toilet with adaptations.
    • The toilet with adaptations is located on the ground floor at the rear of the cinema.
    • The toilet with adaptations has a right hand transfer space.
    • The female step-free standard toilet facilities are located to the right as you enter the cinema.
    • The male and female step-free standard toilet facilities are located on the first floor.
  • Changing Places and Changing Facilities View
    • Parent and baby changing facilities are located on the ground floor at the rear of the cinema, within the toilet with adaptations.

Parking

  • Drop-off Point View
    • There is not a designated drop-off point available.
  • On-street Parking View
    • On-street designated Blue Badge parking and standard parking is available.
    • The on-street designated Blue Badge parking bays are located Hatter Street.
    • The Blue Badge bays are signposted but have no markings.
  • Public Car Parks View
    • There is a public car park located on Angel Hill.
    • The name of the car park is Angel Hill car park.
    • Designated Blue Badge parking bays are available in the car park.

Entrance

  • This entrance is located at the front of the cinema.
  • The approach to the entrance has uneven surfaces.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There are double manual doors at this entrance.
  • The doors are permanently held open.
  • The width of the opening is 112cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a low visual contrast.
  • There is a second single automatic door.
  • The second door opens by sliding.
  • The width of the opening is 99cm.
  • There is a small lip on the threshold of the opening.
  • The second door has a low visual contrast.

Getting Around

  • There is step-free level access throughout the majority of areas, this may include the use of a lift.
  • The following areas have step-free access via ramps or slopes: screen 2 and the ticket office.
  • Access throughout may include doors permanently held open and narrow walkways.
  • Some flooring is patterned.
  • The visual contrast between the walls and floor varies between low and high.
  • There is background noise.
  • Wayfinding signage is provided.
  • Signage is clearly visible with high contrasting colours.
  • The colour, design and typeface of signs is not consistent throughout.
  • Seating available in the walkways includes: chairs without armrests.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Ticketing

  • Ticket Office View
    • The ticket office surveyed is located on the right after the entrance.
    • There is step-free access via ramp to the ticket office.
    • The ramp has a slight gradient.
    • The ramp is between 75cm and 150cm wide with no handrails.
    • The width of the opening is 130cm.
    • There is step-free level access throughout the ticket office.
    • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • The queue width is under 120cm and there is no need to turn.
    • There is not a separate wheelchair accessible queue lane.
    • Seating available includes: chairs without armrests, armchairs, sofas, benches, stools and high stools.
    • Furniture available includes: tables, coffee tables and high tables.
    • Some seating is fixed.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.
    • The height of the counter is 110cm.
    • There is a lowered section at the counter.
    • The height of the lowered section is 76cm.
    • The counter has mirrors and patterned/distracting backgrounds.
    • There is not a hearing assistance system.

Screen (One)

  • Access To View
    • The screen is located on the first floor, to the left.
    • The most accessible route to the screen has a lift and doors permanently held open.
    • There is step-free level access into the screen.
    • There is written text and numbered signage on or near the door.
    • There is a single manual door with a high visual contrast.
    • The door is permanently held open.
    • The width of the opening is 80cm.
    • There is a second single manual door with a low visual contrast.
    • The second door is permanently held open.
    • The width of the opening is 79cm.
    • The doors are permanently held open before and after screenings.
    • There is a member of staff available for assistance at this entrance before and after screenings.
    • This entrance gives access to row's B to M.
    • There is stepped access as you enter the screen.
    • There are 20+ steps with no handrails.
    • The steps are clearly marked.
    • The height of the steps is between 15cm and 18cm .
    • The height of the highest step is 18cm.
    • The depth of the steps is between 30cm and 45cm.
  • Screen Information View
    • The following rows have stepped access: row's B to M.
    • Seating available in the screen includes: armchairs and sofas.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade, before and after screenings.
  • Designated Seating View
    • The most accessible route to the designated seating has step-free level access and a lift.
    • The designated seating area is located row L.
    • The designated seating area is not clearly marked or signed .
    • There is 1 designated space for a wheelchair user.
    • Companions sit next to you.
    • Companion seating available includes: armchairs.
    • There is not space for an assistance dog to rest.

Lift

  • The lift surveyed is located at the rear of the cinema.
  • The distance from the entrance is 20m.
  • The most accessible route to the lift has step-free level access and narrow walkways.
  • The ground floor and first floor are accessed by this lift.
  • The lift door has a medium visual contrast.
  • The lift does not have a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have tactile markings and a high visual contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 82cm.
  • The internal dimensions of the lift are 98cm (width) x 143cm (depth).
  • The internal lift control buttons have tactile markings and a high visual contrast.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • The button needs to be pressed constantly when in use.
  • Internally the lift has: a visual floor indicator and an audible announcer.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Stairs

  • The stairs surveyed are located at the front of the cinema.
  • The ground floor and first floor can be accessed by these stairs.
  • There are 20+ steps between floors.
  • The steps are clearly marked and have handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails do not extend horizontally beyond the first and last step.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 15cm.
  • The depth of the steps is not between 30cm and 45cm.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Eating and Drinking (No. 4 Restaurant and Bar)

  • Location and Access View
    • The restaurant is located on the left as you enter the cinema.
    • The most accessible route has step-free level access.
    • There is step-free level access into this area.
    • The width of the opening is 176cm.
  • Service View
    • This area has a bar where drinks can be ordered and designated seating.
    • Full table service is available.
    • Menus are handheld.
    • The following dietary requirements can be catered for: gluten free and vegetarian.
    • The following are available: drinking straws, takeaway cups and takeaway cutlery.
    • There is not a hearing assistance system.
  • Order and Payment View
    • The bar was surveyed.
    • The counter is located at the rear of the restaurant.
    • There is step-free level access to the counter.
    • The height of the counter is 113cm.
    • There is a lowered section at the counter.
    • The height of the lowered section is 92cm.
    • The counter has patterned/distracting backgrounds.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • The walls and floor visual contrast varies between low and high.
    • Seating available in this area includes: chairs without armrests, armchairs, sofas and stools.
    • Furniture available in this area includes: tables, coffee tables and booths.
    • Some chairs and tables are fixed.
    • The surface height of some of the tables is suitable for wheelchair users.
    • The clear height under some of the tables is suitable for wheelchair users.
    • There is no (or very little) background noise in this area.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Toilet with Adaptations (Right Hand Transfer)

  • Location and Access View
    • The toilet surveyed is located at the rear of the cinema on the ground floor.
    • The distance from the entrance is 17m.
    • The most accessible route to the toilet has step-free level access and narrow walkways.
    • There is step-free level access into the facility.
    • There is pictorial and written text signage on or near the door.
    • The door opens outwards and has a high visual contrast.
    • The width of the door opening is 86cm.
    • The door has a locking handle.
    • Internally the door has a medium visual contrast.
    • There is a grab rail on the internal door with a medium visual contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 160cm (width) x 272cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
    • The lateral transfer space is 107cm (from the side of the toilet pan).
    • There is a lever flush on the transfer side.
    • There is a horizontal grab rail on the transfer side.
    • The horizontal grab rail has a high visual contrast.
    • There is no vertical grab rail for the toilet.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has varying visual contrasts.
    • The toilet seat is 56cm from the floor.
    • The toilet seat has a low visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a low visual contrast.
    • The toilet roll holder is 95cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 77cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have varying visual contrasts.
    • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
    • The soap dispenser has a high visual contrast.
    • The soap dispenser is 92cm from the floor.
    • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
    • The towel dispenser has a medium visual contrast.
    • The towel dispenser is 112cm from the floor.
    • There is not a hand dryer.
    • There is a pull cord emergency alarm but it was tied up at the time of the survey.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a waste bin, a nappy/incontinence items bin and a sanitary bin.
    • There are no coat hooks.
    • The height of the baby change facility when in use is 105cm.
    • The walls and floor have a high visual contrast.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.