Access Guide
Overview
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About
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- This is a pavilion with multiple facilities available.
- Facilities available in the venue include: a bar, food stalls, a mixture of seating, a changing places facility, parent and baby room and a toilet with adaptations.
- View information on opening times.
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Parking and Public Transport
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- The venue does not have its own car park.
- There is a public car park nearby.
- The name of the nearest car park is Car Park Royal Green.
- View information on Car Park Royal Green (opens new tab) .
- The nearest train station is Lowestoft.
- For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
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Getting In and Around
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- There is step-free access via slope at the most accessible entrance.
- There are alternative entrances located around the periphery of the pavilion that are also accessed via slight slopes.
- There is step-free level access throughout.
- Access throughout may include doors permanently held open and automatic doors.
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Getting Help and Assistance
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- There is seating available.
- There is no hearing assistance system.
- There is a water bowl available for assistance dogs.
- There is not a designated assistance dog spending area.
- Additional facilities/services include: phone charging points.
Toilet and Changing Facilities
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Toilet Facilities
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- There is 1 toilet with adaptations.
- The toilet with adaptations is located to the left as you enter the main entrance.
- The toilet with adaptations has a left hand transfer space.
- The male and female step-free standard toilet facilities are located to the right as you enter the main entrance.
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Changing Places and Changing Facilities
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- The Changing Places toilet facilities are located to the right as you enter the main entrance.
- Parent and baby changing facilities are located to the right as you enter the main entrance.
Parking
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Drop-off Point
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- There is not a designated drop-off point available.
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Public Car Parks
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- There is a public car park located to the right of the venue.
- The name of the car park is Car Park Royal Green.
- Designated Blue Badge parking bays are available in the car park.
Entrance (Main)
- This entrance is located at the front of the pavilion.
- The entrance area is clearly signed.
- There is not a canopy or recess which provides weather protection at the entrance.
- There is step-free access via slope at the entrance.
- The slope has a slight gradient.
- There are double manual doors at this entrance.
- The doors are permanently held open.
- The width of the opening is 177cm.
- The doors have a high visual contrast.
- There is step-free level access as you enter.
Getting Around
- There is step-free level access throughout all areas.
- Access throughout may include doors permanently held open and automatic doors.
- Some flooring is shiny.
- The visual contrast between the walls and floor varies between low and high.
- Some of the walls have a reflective finish.
- There is background noise which varies depending on the time of day.
- Wayfinding signage is provided.
- Signage is clearly visible with high contrasting colours.
- The colour, design and typeface of signs is not consistent throughout.
- Lighting levels vary due to the size of the space.
Toilet with Adaptations (Left Hand Transfer)
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Location and Access
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- The toilet surveyed is located to the left as you enter the main entrance.
- The distance from the main entrance is 4m.
- The most accessible route to the toilet has step-free level access.
- There is step-free level access into the facility.
- There is Braille, tactile, pictorial and written text signage on or near the door.
- The door opens outwards and has a high visual contrast.
- The width of the door opening is 87cm.
- The door has a locking handle (with a RADAR key to access).
- Internally the door has a high visual contrast.
- There is a grab rail on the internal door with a low visual contrast.
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Dimensions and Features
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- The dimensions of the cubicle are 132cm (width) x 223cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
- The lateral transfer space is 72cm (from the side of the toilet pan).
- There is a spatula flush on the left transfer side.
- There is a horizontal grab rail on the non-transfer side.
- The horizontal grab rail has a medium visual contrast.
- There is a vertical grab rail on the transfer side.
- The vertical grab rail has a high visual contrast.
- There is a dropdown rail on the transfer side.
- The dropdown rail has a high visual contrast.
- The toilet seat is 47cm from the floor.
- The toilet seat has a high visual contrast.
- There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
- The toilet roll holder has a low visual contrast.
- The toilet roll holder is 74cm from the floor.
- The wash basin and taps can be reached when seated on the toilet.
- The wash basin is 74cm from the floor.
- The wash basin has a sensor tap.
- The vertical grab rails are on both sides of the wash basin.
- The wash basin grab rails have a medium visual contrast.
- There is a wall mounted soap dispenser which can be reached when seated on the toilet.
- The soap dispenser has a high visual contrast.
- The soap dispenser is 92cm from the floor.
- There is not a towel dispenser.
- There is a wall mounted hand dryer.
- The hand dryer has a high visual contrast.
- The hand dryer is 89cm from the floor.
- There is a pull cord emergency alarm, however it is not within 10cm from the floor.
- There is a full length mirror.
- There is no shelf.
- The cubicle has a nappy/incontinence items bin.
- There is one coat hook.
- The coat hook is 164cm from the floor.
- The walls and floor have a high visual contrast.
- Lighting levels were uneven at the time of the survey, with pools of light and shade, and unshaded light sources.
Changing Places (Transfer Both Sides)
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Location and Access
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- The Changing Places facility surveyed is located to the right as you enter the main entrance.
- The Changing Places toilet is in addition to other toilet facilities.
- The distance from the main entrance is 5m.
- The most accessible route to the Changing Places facility has step-free level access.
- There is step-free level access into the facility.
- There is Braille, tactile, pictorial and written text signage on or near the door.
- A RADAR key is required for access to this facility.
- The door opens outwards and has a high visual contrast.
- The width of the door opening is 95cm.
- The door has a locking handle (with a RADAR key to access).
- Internally the door has a high visual contrast.
- There is a grab rail on the internal door with a low visual contrast.
- The dimensions of the facility are 295cm (width) x 420cm (depth) and there is room for a wheelchair user to manoeuvre (180cm x 180cm).
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Toilet Details
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- There is lateral transfer space on both sides of the toilet.
- The transfer space on the right as you face the toilet is 164cm.
- The transfer space on the left as you face the toilet is 83cm.
- There is a spatula flush on the right transfer side.
- There is no horizontal grab rail for the toilet.
- There are vertical grab rails on both sides of the toilet.
- The vertical grab rails have a high visual contrast.
- There are dropdown rails on both sides of the toilet.
- The dropdown rails have a high visual contrast.
- The toilet seat is 50cm from the floor.
- The toilet seat has a high visual contrast.
- There is a wall mounted toilet roll holder.
- The toilet roll holder has a low visual contrast.
- The toilet roll holder is 103cm from the floor.
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Changing Bench and Hoist Details
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- The changing bench is wall mounted and height adjustable.
- The length of the changing bench is 175cm.
- The facility hoist is powered overhead and accesses all areas.
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Other Facilities
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- There is a height adjustable wash basin.
- The wash basin has a lever mixer tap.
- The vertical grab rails are on both sides of the wash basin.
- The wash basin grab rails have a high visual contrast.
- There is a wall mounted soap dispenser.
- The soap dispenser has a low visual contrast.
- The soap dispenser is 119cm from the floor.
- There is a wall mounted towel dispenser.
- The towel dispenser has a low visual contrast.
- The towel dispenser is 104cm from the floor.
- A wide paper roll dispenser is available.
- The height of the wide paper roll dispenser is 112cm.
- There is a wall mounted hand dryer.
- The hand dryer has a high visual contrast.
- The hand dryer is 90cm from the floor.
- There is a pull cord emergency alarm, however it is not within 10cm from the floor.
- There is a full length mirror.
- There is an unobstructed shelf.
- The shelf does not meet the AccessAble criteria for Stoma Friendly Toilets.
- The facility has a pedal bin.
- There are multiple coat hooks.
- The coat hooks are 105cm and 163cm from the floor.
- A privacy screen is available.
- The walls and floor have a high visual contrast.
- Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
Parent and Baby Room / Feeding Room
- The room surveyed is located to the right as you enter the main entrance.
- The distance from the main entrance is 2m.
- The most accessible route to the room has step-free level access.
- There is step-free level access into the room.
- There is pictorial and written text signage on or near the door.
- The door opens outwards and has a high visual contrast.
- The width of the door opening is 87cm.
- Internally the door has a high visual contrast.
- The height of the baby change facility when in use is 94cm.
- There is a wash basin, a hand dryer, a mirror and a coat hook in the room.
- The wash basin has a sensor tap.
- The room has a nappy/incontinence items bin.
- The walls and floor have a high visual contrast.
- Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
Eating and Drinking
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Location and Access
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- The most accessible route has step-free level access, doors permanently held open and automatic doors.
- There is step-free level access into this area.
- There are double automatic doors with a high visual contrast.
- The doors open towards you.
- The width of the opening is 161cm.
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Service
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- This area has a counter where food can be ordered, a bar where drinks can be ordered, a self service counter, staff who can provide assistance with ordering and numerous seating options.
- Full table service is available on request only.
- The following dietary requirements can be catered for: dairy free and lactose free.
- The following are available: drinking straws and takeaway cups.
- There is not a hearing assistance system.
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Order and Payment
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- The bar was surveyed.
- The counter is located to the right as you enter the food court.
- There is step-free level access to the counter.
- The height of the counter is 103cm.
- There is a lowered section at the counter.
- The height of the lowered section is 76cm.
- The counter has patterned/distracting backgrounds.
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Seating Area
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- There is step-free level access throughout the seating area.
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- Some flooring is shiny.
- The walls and floor visual contrast varies between low and high.
- Seating available in this area includes: chairs without armrests and armchairs.
- Furniture available in this area includes: tables and coffee tables.
- The surface height of some of the tables is suitable for wheelchair users.
- The clear height under some of the tables is suitable for wheelchair users.
- There is background noise in this area which varies depending on the time of day.
- Lighting levels vary due to the size of the space.
Outdoor Spaces
- The following is available in this area: outdoor seating areas.
- Outdoor areas consist of block paving and gravel.
- There are footpaths throughout.
- The majority of the paths are wide enough for wheelchair users.
- There is step-free level access throughout all areas.
- There are seats situated along the paths for people to rest.
- The paths have uneven surfaces.
