You are on Overview (Ipswich Town Football Club). Skip to the next section.

Overview (Ipswich Town Football Club)

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• Parking and Public Transport View
  • The venue has its own car park, with Blue Badge parking available.
  • There is on-street standard parking and a public car park nearby.
  • The nearest parking is located at NCP Ipswich Portman Road.
  • View information on NCP Ipswich Portland Road (opens new tab) .
  • The nearest train station is Ipswich train station.
  • For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
• Getting In and Around View
  • There is step-free level access at the most accessible entrance.
  • There is step-free level access throughout, this may include the use of a lift.
  • Access throughout may include manual doors, doors permanently held open and narrow walkways.
  • The ground, first, second and third floor can be accessed via a standard lift and stairs.
• Getting Help and Assistance View
  • There is seating available.
  • There is no hearing assistance system.
  • You can borrow or hire the following equipment: a manual wheelchair.
  • British Sign Language interpreters can be provided on request.
  • There is not a water bowl available for assistance dogs.
  • There is not a designated assistance dog spending area.
  • Additional facilities/services include: Wi-Fi.

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

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• Toilet Facilities View
  • There are 10+ toilets with adaptations.
  • Toilets with adaptations are located within the north stand, east stand, south stand and west stand.
  • The transfer space varies between left and right in the toilets with adaptations.
  • Ambulant toilet facilities are located within the standard toilets that are within the north stand, east stand, south stand and west stand.
  • The male and female step-free standard toilet facilities are located within the north stand, east stand, south stand and west stand.
• Changing Places and Changing Facilities View
  • Parent and baby changing facilities are located within several toilet with adaptations.

You are on Parking (Match Day - Accessible ). Skip to the next section.

Parking (Match Day - Accessible )

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• Car Park View
  • The car park is located along Constantine Road.
  • The car park is multi-storey.
  • The car park surface consists of tarmac.
  • The height of the restriction barrier is 220cm.
  • There are 15+ designated Blue Badge parking bays available.
  • The Blue Badge bays are clearly marked.
  • The surveyed Blue Badge parking bay dimensions are 230cm (width) x 435cm (depth).
  • There is a marked zone to one side but not at the rear.
  • The width of the marked zone is 107cm.
  • The nearest designated bay is 130m from the West Stand Accessible Entrance For Ticket Office.
  • The most accessible route from the Blue Badge parking has slight ramps or slopes, uneven surfaces and automatic doors.
• Charges and Restrictions View
  • This car park is for visitors and Blue Badge holders only.
  • Parking is free for all users.
  • Clearly presented parking signs are available.
• Electric Vehicle Charging Points View
  • There are 8 electric vehicle charging points.
  • The dimensions of the surveyed electric vehicle charging bay are 244cm (width) x 434cm (depth).
  • The controls are at a suitable height for a wheelchair user.
  • The nozzle holster is not at a suitable height for a wheelchair user.
  • The charging points require tap and pay (contactless payment).
  • There are no electric vehicle charging points designated for Blue Badge holders.
• Drop-off Point View
  • There is not a designated drop-off point available.

You are on Parking (Non Match Day - Visitors ). Skip to the next section.

Parking (Non Match Day - Visitors )

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• Car Park View
  • The car park is located on the west side of the stadium grounds, along Constantine Road.
  • The car park is open air/surface.
  • The car park surface consists of block paving.
  • There are 2 designated Blue Badge parking bays available.
  • The Blue Badge bays are clearly marked.
  • The surveyed Blue Badge parking bay dimensions are 227cm (width) x 430cm (depth).
  • There is a marked zone to one side but not at the rear.
  • The width of the marked zone is 125cm.
  • The nearest designated bay is 15m from the main reception entrance.
  • The most accessible route from the Blue Badge parking has step-free level access.
• Charges and Restrictions View
  • This car park is for staff, visitors and Blue Badge holders only.
  • Parking is free for all users.
  • Clearly presented parking signs are not available.
• Drop-off Point View
  • There is not a designated drop-off point available.

You are on Access Point (West Stand Fan Zone Entrance 1A). Skip to the next section.

Access Point (West Stand Fan Zone Entrance 1A)

• This access point is located along Sir Alf Ramsey Way.
• The approach to the access point has uneven surfaces.
• The access point is clearly signed.
• Assistance is available at the access point.
• There is step-free access via slope.
• The slope has a slight gradient.
• There are double manual gates.
• The gates are permanently held open.
• The width of the opening is 645cm.
• The gates have a low visual contrast.
• There is step-free access via slope as you enter.
• The slope has a slight gradient.

You are on Entrance (West Stand Hospitality ). Skip to the next section.

Entrance (West Stand Hospitality )

• This entrance is located at the rear of the west stand.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free access via a very easy slope at the entrance.
• There is a single manual door at this entrance.
• The door has a locked extension leaf.
• The locked extension leaf can be opened on request.
• The door opens away from you.
• The width of the opening is 75cm.
• There is a small lip on the threshold of the opening.
• The door has a low visual contrast.
• There is step-free level access as you enter.

You are on Entrance (North Stand - Accessible D1 and D3). Skip to the next section.

Entrance (North Stand - Accessible D1 and D3)

• This entrance is located on the north side of the stadium grounds, along Sir Alf Ramsey Way.
• The approach to the entrance has uneven surfaces and bollards.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free access via slope at the entrance.
• The slope has a slight gradient.
• There is a single manual door at this entrance.
• The door is permanently held open.
• The width of the opening is 83cm.
• There is a small lip on the threshold of the opening.
• The door has a medium visual contrast.
• There is step-free level access as you enter.
• There is an identical entrance further along Sir Alf Ramsey Way called D2 and D4.

You are on Entrance (South Stand - Accessible ). Skip to the next section.

Entrance (South Stand - Accessible )

• This entrance is located on the south side of the stadium grounds, along Portman Road.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free level access at the entrance.
• There are double manual doors at this entrance.
• The doors open away from you.
• The width of the opening is 120cm.
• There is a small lip on the threshold of the opening.
• The doors have a low visual contrast.
• There is a second set of double manual doors.
• The second set of doors open towards you.
• The width of the opening is 126cm.
• There is a small lip on the threshold of the opening.
• The second set of doors have a high visual contrast.

You are on Entrance (West Stand - Accessible For Ticket Office). Skip to the next section.

Entrance (West Stand - Accessible For Ticket Office)

• This entrance is located on the west side of the stadium grounds, along Constantine Road.
• The entrance area is clearly signed.
• There is not a canopy or recess which provides weather protection at the entrance.
• There is step-free access via ramp at the entrance.
• The ramp has a slight gradient.
• The ramp is between 75cm and 150cm wide with handrails on both sides.
• There is 1 step with no handrails.
• The step is unmarked.
• The height of the highest step is 5cm.
• There is a portable steep ramp that bypasses the step that is 91cm wide.
• There is a single manual door at this entrance.
• The door opens away from you.
• The width of the opening is 97cm.
• The door has a high visual contrast.
• There is step-free level access as you enter.

You are on Reception (West Stand Accessible Entrance Ticket Desk). Skip to the next section.

Reception (West Stand Accessible Entrance Ticket Desk)

• The reception is located ahead as you enter via the West Stand Accessible Entrance.
• The distance from the West Stand Accessible Entrance is 5m.
• There is step-free level access to the reception.
• The height of the reception desk is 74cm.
• There is a lowered section at the desk.
• The height of the lowered section is 66cm.
• There is not a hearing assistance system.
• There is no (or very little) background noise in this area.
• Lighting levels were even at the time of the survey.
• There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
• There is space for an assistance dog to rest in the seating area.
• Seating available in this area includes: benches.

You are on Ticketing (Matchday Ticket Office Home Supporters). Skip to the next section.

Ticketing (Matchday Ticket Office Home Supporters)

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• Ticket Office View
  • The ticket office surveyed is located on the west side of the stadium grounds, along Constantine Road.
  • There is step-free access via ramp to the ticket office.
  • The ramp has a slight gradient.
  • The ramp is over 150cm wide with handrails on both sides.
  • The ramp bypasses the steps.
  • There are 2 steps with a handrail on the left going up.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails extend horizontally beyond the first and last step.
  • The steps are unmarked.
  • The height of the steps is not between 15cm and 18cm.
  • The height of the highest step is 10cm.
  • The depth of the steps is not between 30cm and 45cm.
  • There is a single manual door with a medium visual contrast.
  • The door opens away from you.
  • The width of the opening is 77cm.
  • There is step-free level access throughout the ticket office.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • The queue width is at least 150cm and there is no need to turn.
  • There is not a separate wheelchair accessible queue lane.
  • Some flooring is shiny.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.
  • The height of the counter is 90cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 81cm.
  • The counter has glazed screens.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.

You are on Turnstiles (Sir Bobby Robson Stand Lower Tier Only). Skip to the next section.

Turnstiles (Sir Bobby Robson Stand Lower Tier Only)

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• Turnstile View
  • This turnstile is located on the north side of the stadium grounds, along Sir Alf Ramsey Way.
  • The approach to the turnstile has uneven surfaces.
  • The turnstiles are clearly signed.
  • Turnstile 27 was surveyed.
  • Assistance is available at the turnstiles.
  • There is step-free level access at the turnstile.
  • There are handheld ticket readers.
  • The width of the turnstile opening is 45cm.
  • The turnstile surveyed can be overcome by using North Stand - Accessible D1 and D3.

You are on Entrance (Welcome Reception ). Skip to the next section.

Entrance (Welcome Reception )

• This entrance is located at the front of the Non Match Day Visitors Parking area.
• The approach to the entrance has uneven surfaces and a bollard.
• The entrance area is not clearly signed.
• There is not a canopy or recess which provides weather protection at the entrance.
• There is step-free level access at the entrance.
• There are double manual doors at this entrance.
• The doors open towards you.
• The width of the opening is 164cm.
• There is a small lip on the threshold of the opening.
• The doors have a low visual contrast.
• There is a second set of double manual doors.
• The second set of doors open towards you.
• The width of the opening is 164cm.
• There is a small lip on the threshold of the opening.
• The second set of doors have a low visual contrast.

You are on Reception (Welcome ). Skip to the next section.

Reception (Welcome )

• The reception is located ahead as you enter via the Welcome Reception Entrance.
• The distance from the Welcome Reception Entrance is 4m.
• There is step-free level access to the reception.
• The height of the reception desk is 109cm.
• There is a lowered section at the desk.
• The height of the lowered section is 74cm.
• The reception has windows.
• There is not a hearing assistance system.
• The height of the touchscreen display ranges from 125cm to 141cm from the floor.
• There is no (or very little) background noise in this area.
• Some flooring is shiny.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.
• There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
• There is space for an assistance dog to rest in the seating area.
• Seating available in this area includes: armchairs and sofas.
• Furniture available in this area includes: coffee tables.

You are on Entrance (Non Match Day Club Store ). Skip to the next section.

Entrance (Non Match Day Club Store )

• This entrance is located on the north side of the stadium grounds, along Sir Alf Ramsey Way.
• The approach to the entrance has uneven surfaces and bollards.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free access via a very easy slope at the entrance.
• There are double manual doors at this entrance.
• The doors open towards you.
• The width of the opening is 144cm.
• There is a small lip on the threshold of the opening.
• The doors have a medium visual contrast.
• There is step-free level access as you enter.

You are on Shop (Club Store). Skip to the next section.

Shop (Club Store)

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• Getting Around View
  • The following areas have stepped access: The first floor of the store is accessed via steps, but they can be bypassed via the North Stand lift.
  • The majority of main aisle widths are between 120cm - 150cm.
  • The majority of product aisle widths are between 120cm - 150cm.
  • Some flooring is shiny.
  • There is a high visual contrast between the shelving and floor throughout this area.
  • All of the walls have a reflective finish.
  • There is background noise.
  • Signage is provided.
  • Signage is clearly visible with high contrasting colours.
  • The colour, design and typeface of signs is consistent throughout.
  • Customers can obtain online items from the payment counter on the ground floor of the store.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.
  • The venue has a payment counter.
• Payment Counter View
  • The counter surveyed was on the ground floor and rear of the store.
  • Signage is provided for the counter.
  • Signage is clearly visible with high contrasting colours.
  • The queue width is under 120cm and the width at each turn is under 150cm.
  • The payment counter has a television.
  • The height of the payment counter is 91cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 75cm.
  • The card payment machine is portable.
  • There is not a hearing assistance system.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.
  • There is a separate payment counter on the first floor of the store that is 91cm high.

You are on Getting Around (Ipswich Town Football Club). Skip to the next section.

Getting Around (Ipswich Town Football Club)

• There is step-free level access throughout all areas, this may include the use of a lift.
• Access throughout may include uneven surfaces, manual doors, doors permanently held open and narrow walkways.
• Some flooring is shiny and patterned.
• There is a high visual contrast between the walls and floor in all areas.
• There is no (or very little) background noise.
• Wayfinding signage is provided.
• Signage is clearly visible with high contrasting colours.
• The colour, design and typeface of signs is consistent throughout.
• Seating available in the walkways includes: chairs without armrests.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Seating Area (East Stands - Visitors). Skip to the next section.

Seating Area (East Stands - Visitors)

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• Location and Access View
  • The east stands seating area is located on the east side of the stadium grounds.
  • The most accessible route has step-free level access, manual doors and doors permanently held open.
  • There is step-free level access into this area.
• Seating Area View
  • The seating area is covered.
  • The following areas have stepped access: There are steps throughout the stands to access each row.
  • There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is not space for an assistance dog to rest.
  • Some flooring is patterned.
  • Seating available in this area includes: chairs without armrests.
  • The chairs are fixed.
  • There is no (or very little) background noise in this area.

You are on Seating Area (West Stands - Home Supporters). Skip to the next section.

Seating Area (West Stands - Home Supporters)

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• Location and Access View
  • The west stands seating area is located on the west side of the stadium grounds.
  • The most accessible route has step-free level access, manual doors and doors permanently held open.
  • There is step-free level access into this area.
• Seating Area View
  • The seating area is covered.
  • The following areas have stepped access: There are steps throughout the stands to access each row.
  • There is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is not space for an assistance dog to rest.
  • Seating available in this area includes: chairs without armrests.
  • The chairs are fixed.
  • There is no (or very little) background noise in this area.

You are on Designated Seating (North Stand - Disabled Area D4). Skip to the next section.

Designated Seating (North Stand - Disabled Area D4)

• The designated seating area surveyed is located on the left side and ground floor of the north stand.
• The distance from the North Stand Accessible Entrance D1 and D3 is 90m.
• The most accessible route to the designated seating has manual doors and doors permanently held open.
• There is step-free level access to the designated seating.
• There is a single manual door with a high visual contrast.
• The door opens towards you.
• The width of the opening is 85cm.
• The designated seating area is clearly marked.
• There are 10+ designated spaces for wheelchair users.
• The view from this seating area is clear from obstructions.
• Companions sit next to you.
• There is a steward available for assistance.
• There is space for an assistance dog to rest.
• Seating available in this area includes: chairs without armrests.
• The seating is fixed.
• There is a toilet with adaptations close to the seating area (within approximately 50m).
• There is a slight ramp that is 137cm wide to access the seating at the rear.

You are on Designated Seating (East Stand - Accessible). Skip to the next section.

Designated Seating (East Stand - Accessible)

• The designated seating area surveyed is located on the ground floor and left side of the east stand.
• The distance from the South Stand Accessible Entrance is 100m.
• The most accessible route to the designated seating has manual doors and doors permanently held open.
• There is step-free level access to the designated seating.
• The width of the opening is 148cm.
• The designated seating area is clearly marked.
• There are 10 designated spaces for wheelchair users.
• The view from this seating area is clear from obstructions.
• Companions sit next to you.
• There is a steward available for assistance.
• There is not space for an assistance dog to rest.
• Seating available in this area includes: chairs without armrests.
• The seating is fixed.
• There is a toilet with adaptations close to the seating area (within approximately 50m).

You are on Designated Seating (South Stand). Skip to the next section.

Designated Seating (South Stand)

• The designated seating area surveyed is located along the walkway on the left side of the south stand.
• The distance from the South Stand Accessible Entrance is 25m.
• The most accessible route to the designated seating has uneven surfaces and doors permanently held open.
• There is step-free level access to the designated seating.
• There are double manual doors with a low visual contrast.
• The doors are permanently held open.
• The width of the opening is 148cm.
• The designated seating area is clearly marked.
• There are 8 designated spaces for wheelchair users.
• The view from this seating area is clear from obstructions.
• Companions sit next to you.
• There is a steward available for assistance.
• There is space for an assistance dog to rest.
• Seating available in this area includes: chairs without armrests.
• The seating is fixed.
• There is a toilet with adaptations close to the seating area (within approximately 50m).
• There is a steep ramp that is 118cm wide to access the seating that is at the front of the designated seating area.

You are on Designated Seating (West Stand). Skip to the next section.

Designated Seating (West Stand)

• The designated seating area surveyed is located at the end of the corridor that is ahead as you enter via the West Stand Entrance.
• The distance from the West Stand Entrance is 20m.
• There is step-free access via ramp to the designated seating.
• The ramp has a slight gradient.
• The ramp is between 75cm and 150cm wide with no handrails.
• There is a single manual door with a low visual contrast.
• The door opens towards you.
• The width of the opening is 78cm.
• The designated seating area is clearly marked.
• There are 10+ designated spaces for wheelchair users.
• The view from this seating area is clear from obstructions.
• Companions sit next to you.
• There is a steward available for assistance.
• There is space for an assistance dog to rest.
• Seating available in this area includes: chairs without armrests.
• The seating is fixed.
• There is a toilet with adaptations close to the seating area (within approximately 50m).

You are on Room (West Stand - Welfare Suite). Skip to the next section.

Room (West Stand - Welfare Suite)

• The room is located ahead and to the left as you enter via the West Stand Entrance.
• The distance from the West Stand Entrance is 20m.
• The most accessible route to the room has a very easy slope, manual doors and narrow walkways.
• There is no signage on or near the door.
• There is step-free level access into the room.
• There is a single manual door with a high visual contrast.
• The door opens away from you.
• The width of the opening is 77cm.
• There is step-free level access throughout the room.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• The walls and floor have a high visual contrast.
• Seating available in the room includes: chairs without armrests and sofas.
• Furniture available in the room includes: tables.
• The surface heights are suitable for wheelchair users.
• The clear underside space of the surfaces is suitable for wheelchair users.
• There is not a hearing assistance system.
• There is no (or very little) background noise in this room.
• Lighting levels were even at the time of the survey.

You are on Eating and Drinking (North Stand - Second Floor - Bar). Skip to the next section.

Eating and Drinking (North Stand - Second Floor - Bar)

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• Location and Access View
  • The Bar is located to the left as you exit the north stand lift on the second floor.
  • The most accessible route has step-free level access.
  • There is step-free level access into this area.
  • There is a single manual door with a high visual contrast.
  • The door has a locked extension leaf.
  • The locked extension leaf can be opened on request.
  • The door opens towards you.
  • The width of the opening is 86cm.
• Service View
  • This area has a bar where drinks can be ordered.
  • Full table service is available on request only.
  • The following are available: drinking straws and takeaway cups.
  • There is not a hearing assistance system.
• Order and Payment View
  • The service counter was surveyed.
  • The counter is located to the left as you enter the Bar.
  • There is step-free level access to the counter.
  • The height of the counter is 112cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 80cm.
  • The counter has patterned/distracting backgrounds.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Some flooring is shiny.
  • The walls and floor have a high visual contrast.
  • Seating available in this area includes: benches.
  • Furniture available in this area includes: tables.
  • The chairs and tables are fixed.
  • The surface height of the tables is suitable for wheelchair users.
  • The clear height under the tables is suitable for wheelchair users.
  • There is no (or very little) background noise in this area.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Eating and Drinking (South Stand - First Floor - Sir Bobby Robson Suite ). Skip to the next section.

Eating and Drinking (South Stand - First Floor - Sir Bobby Robson Suite )

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• Location and Access View
  • The Sir Bobby Robson Suite is located ahead and to the right as you exit the South Stand Hospitality Lift on the first floor.
  • The most accessible route has step-free level access.
  • There is step-free level access into this area.
  • There is a single manual door with a high visual contrast.
  • The door opens towards you.
  • The width of the opening is 76cm.
• Service View
  • This area has a bar where food and drink can be ordered.
  • Full table service is available on request only.
  • The following are available: drinking straws and takeaway cups.
  • There is not a hearing assistance system.
• Order and Payment View
  • The bar was surveyed.
  • The counter is located on the right side of the suite.
  • There is step-free level access to the counter.
  • The height of the counter is 109cm.
  • There is not a lowered section at the counter.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Some flooring is patterned.
  • The walls and floor have a high visual contrast.
  • Seating available in this area includes: chairs without armrests.
  • Furniture available in this area includes: tables.
  • The surface height of the tables is suitable for wheelchair users.
  • The clear height under the tables is suitable for wheelchair users.
  • There is no (or very little) background noise in this area.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.
  • This suite also has its own designated seating and the entrance to it opens towards you, is 99cm wide and has a 2cm lip in the threshold.

You are on Eating and Drinking (West Stand - First Floor - Three Lions). Skip to the next section.

Eating and Drinking (West Stand - First Floor - Three Lions)

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• Location and Access View
  • The Three Lions is located along the corridor that is ahead as you exit the west stand lift on the first floor.
  • The most accessible route has step-free level access and doors permanently held open.
  • There is step-free level access into this area.
  • There is a single manual door with a high visual contrast.
  • The door is permanently held open.
  • The width of the opening is 77cm.
• Service View
  • This area has a bar where drinks can be ordered, a buffet counter and numerous seating options.
  • Full table service is available on request only.
  • Menus are wall-mounted.
  • There is not a hearing assistance system.
• Order and Payment View
  • The buffet counter was surveyed.
  • The counter is located to the left as you enter.
  • There is step-free level access to the counter.
  • The height of the counter is 92cm.
  • There is not a lowered section at the counter.
  • There is a bar located at the rear that is 110cm high.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Some flooring is shiny and patterned.
  • The walls and floor visual contrast varies between low and high.
  • Seating available in this area includes: chairs without armrests, benches and stools.
  • Furniture available in this area includes: tables and high tables.
  • Some chairs are fixed.
  • The surface height of some of the tables is suitable for wheelchair users.
  • The clear height under some of the tables is suitable for wheelchair users.
  • There is background noise in this area.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Eating and Drinking (Fan Zone). Skip to the next section.

Eating and Drinking (Fan Zone)

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• Location and Access View
  • The Fan Zone is located on the west side of the stadium grounds.
  • The most accessible route has a very easy slope and manual doors.
  • There is step-free access via ramp into this area.
  • The ramp has a slight gradient.
  • There are double manual doors with a medium visual contrast.
  • The doors are permanently held open.
  • The width of the opening is 158cm.
• Service View
  • This area has a bar where drinks can be ordered.
  • Full table service is available on request only.
  • Menus are available on a board.
  • The following are available: drinking straws and takeaway cups.
  • There is not a hearing assistance system.
• Order and Payment View
  • The bar was surveyed.
  • The counter is located to the left as you enter the Fan Zone.
  • There is step-free level access to the counter.
  • The height of the counter is 103cm.
  • There is not a lowered section at the counter.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor have a high visual contrast.
  • Seating available in this area includes: chairs without armrests and benches.
  • Furniture available in this area includes: tables, picnic tables and high tables.
  • The surface height of some of the tables is suitable for wheelchair users.
  • The clear height under some of the tables is suitable for wheelchair users.
  • There is no (or very little) background noise in this area.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Eating and Drinking (South Stand - Second Floor - Beattie's). Skip to the next section.

Eating and Drinking (South Stand - Second Floor - Beattie's)

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• Location and Access View
  • Beattie's is located ahead and to the right as you exit the South Stand Hospitality Lift on the second floor.
  • The most accessible route has step-free level access.
  • There is step-free level access into this area.
  • There is a single manual door with a high visual contrast.
  • The door opens towards you.
  • The width of the opening is 78cm.
• Service View
  • This area has a bar where food and drink can be ordered.
  • Full table service is available on request only.
  • The following are available: drinking straws and takeaway cups.
  • There is not a hearing assistance system.
• Order and Payment View
  • The bar was surveyed.
  • The counter is located on the right side of Beattie's.
  • There is step-free level access to the counter.
  • The height of the counter is 110cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 79cm.
  • The counter has mirrors and patterned/distracting backgrounds.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Some flooring is shiny.
  • The walls and floor have a high visual contrast.
  • Seating available in this area includes: chairs without armrests.
  • Furniture available in this area includes: tables.
  • The surface height of the tables is suitable for wheelchair users.
  • The clear height under the tables is suitable for wheelchair users.
  • There is no (or very little) background noise in this area.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Lift (North Stand ). Skip to the next section.

Lift (North Stand )

• The lift surveyed is located ahead and to the right as you enter via the North Stand Accessible Entrance D1 and D3.
• The distance from the North Stand Accessible Entrance D1 and D3 is 5m.
• The most accessible route to the lift has step-free level access and doors permanently held open.
• The ground, first and second floors are accessed by this lift.
• The lift door has a high visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have tactile markings and a low visual contrast.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 140cm.
• The internal dimensions of the lift are 134cm (width) x 237cm (depth).
• The internal lift control buttons have tactile markings and a low visual contrast.
• All of the internal lift controls are at a suitable height for a wheelchair user.
• Internally the lift has: a visual floor indicator and an audible announcer.
• Lighting levels were even at the time of the survey.

You are on Lift (West Stand Hospitality ). Skip to the next section.

Lift (West Stand Hospitality )

• The lift surveyed is located ahead and on the left as you enter via the West Stand Hospitality Entrance.
• The distance from the West Stand Hospitality Entrance is 4m.
• The most accessible route to the lift has step-free level access and doors permanently held open.
• The ground, first, second and third floors are accessed by this lift.
• The lift door has a low visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have a low visual contrast.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 90cm.
• The internal dimensions of the lift are 104cm (width) x 137cm (depth).
• The internal lift control buttons have tactile markings and a low visual contrast.
• The majority of the internal controls are at a suitable height for a wheelchair user.
• Internally the lift has: a mirror to aid reversing, a visual floor indicator and an audible announcer.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Stairs (West Stand Hospitality ). Skip to the next section.

Stairs (West Stand Hospitality )

• The stairs surveyed are located ahead and on the right as you enter via the West Stand Hospitality Entrance.
• There is a single manual door to access the stairwell.
• The ground, first, second and third floors can be accessed by these stairs.
• There are 20+ steps between floors.
• The steps are clearly marked and have handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails do not extend horizontally beyond the first and last step.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 18cm.
• The depth of the steps is between 30cm and 45cm.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Toilet with Adaptations (North Stand - Right Hand Transfer - Shared). Skip to the next section.

Toilet with Adaptations (North Stand - Right Hand Transfer - Shared)

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• Location and Access View
  • The toilet surveyed is located along the corridor that is ahead as you enter via the North Stand Accessible Entrance D1 and D3.
  • The distance from the North Stand Accessible Entrance D1 and D3 is 8m.
  • The most accessible route to the toilet has step-free level access and doors permanently held open.
  • There is step-free level access into the facility.
  • There is pictorial and written text signage on or near the door.
  • The door opens outwards and has a high visual contrast.
  • The width of the door opening is 86cm.
  • The door has a locking handle (with a RADAR key to access).
  • Internally the door has a low visual contrast.
  • There is a grab rail on the internal door with a low visual contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 160cm (width) x 193cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
  • The lateral transfer space is 91cm (from the side of the toilet pan).
  • There is a lever flush on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a low visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a low visual contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a low visual contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a low visual contrast.
  • The toilet has a padded backrest.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a low visual contrast.
  • The toilet roll holder is 113cm from the floor.
  • The wash basin and taps cannot be reached when seated on the toilet.
  • The wash basin is 76cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rail is on the right as you face the wash basin.
  • The wash basin grab rail has a low visual contrast.
  • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
  • The soap dispenser has a high visual contrast.
  • The soap dispenser is 73cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a low visual contrast.
  • The hand dryer is 95cm from the floor.
  • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
  • There is a mirror.
  • There is no shelf.
  • The cubicle has a sanitary bin.
  • There are no coat hooks.
  • The walls and floor have a high visual contrast.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Toilet with Adaptations (East Stand - Right Hand Transfer - Shared). Skip to the next section.

Toilet with Adaptations (East Stand - Right Hand Transfer - Shared)

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• Location and Access View
  • The toilet surveyed is located on the ground floor of the East Stand.
  • The distance from the North Stand Accessible Entrance D1 and D3 is 160m.
  • The most accessible route to the toilet has step-free level access, manual doors and doors permanently held open.
  • There is step-free level access into the facility.
  • There is pictorial and written text signage on or near the door.
  • The door opens outwards and has a high visual contrast.
  • The width of the door opening is 86cm.
  • The door has a locking handle.
  • Internally the door has a high visual contrast.
  • There is a grab rail on the internal door with a medium visual contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 138cm (width) x 233cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
  • The lateral transfer space is 78cm (from the side of the toilet pan).
  • There is a spatula flush on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high visual contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a high visual contrast.
  • The toilet seat is 47cm from the floor.
  • The toilet seat has a high visual contrast.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a low visual contrast.
  • The toilet roll holder is 101cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 74cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a high visual contrast.
  • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
  • The soap dispenser has a high visual contrast.
  • The soap dispenser is 110cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a low visual contrast.
  • The hand dryer is 85cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is no mirror.
  • There is no shelf.
  • The cubicle has a sanitary bin.
  • There are no coat hooks.
  • The walls and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey.

You are on Toilet with Adaptations (South Stand - Right Hand Transfer - Shared). Skip to the next section.

Toilet with Adaptations (South Stand - Right Hand Transfer - Shared)

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• Location and Access View
  • The toilet surveyed is located at the front of the South Stand walkway.
  • The distance from the South Stand Accessible Entrance is 20m.
  • The most accessible route to the toilet has step-free level access.
  • There is step-free access via slope into the facility.
  • The slope has a slight gradient.
  • There is pictorial, written text and ‘Not All Disabilities Are Visible’ signage on or near the door.
  • The door opens outwards and has a high visual contrast.
  • The width of the door opening is 86cm.
  • The door has a locking handle (with a RADAR key to access).
  • Internally the door has a high visual contrast.
  • There is a grab rail on the internal door with a high visual contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 159cm (width) x 227cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the right as you face the toilet.
  • The lateral transfer space is 93cm (from the side of the toilet pan).
  • There is a spatula flush on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high visual contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a high visual contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a high visual contrast.
  • The toilet has a padded backrest.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a low visual contrast.
  • The toilet roll holder is 110cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 72cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a high visual contrast.
  • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
  • The soap dispenser has a high visual contrast.
  • The soap dispenser is 102cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a low visual contrast.
  • The hand dryer is 85cm from the floor.
  • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
  • There is a mirror.
  • There is an unobstructed shelf.
  • The shelf does not meet the AccessAble criteria for Stoma Friendly Toilets.
  • The cubicle has a sanitary bin.
  • There are no coat hooks.
  • The height of the baby change facility when in use is 91cm.
  • The walls and floor have a high visual contrast.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Toilet with Adaptations (West Stand - Left Hand Transfer - Shared). Skip to the next section.

Toilet with Adaptations (West Stand - Left Hand Transfer - Shared)

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• Location and Access View
  • The toilet surveyed is located ahead and to the left as you enter via the West Stand entrance.
  • The distance from the West Stand entrance is 15m.
  • The most accessible route to the toilet has a very easy slope and doors permanently held open.
  • There is step-free level access into the facility.
  • There is pictorial and written text signage on or near the door.
  • The door opens outwards and has a low visual contrast.
  • The width of the door opening is 85cm.
  • The door has a locking handle (with a RADAR key to access).
  • Internally the door has a high visual contrast.
  • There is a grab rail on the internal door with a high visual contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 141cm (width) x 197cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the left as you face the toilet.
  • The lateral transfer space is 67cm (from the side of the toilet pan).
  • There is a push button flush on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high visual contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a high visual contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a high visual contrast.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a low visual contrast.
  • The toilet roll holder is 95cm from the floor.
  • The wash basin and taps cannot be reached when seated on the toilet.
  • The wash basin is 81cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a high visual contrast.
  • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
  • The soap dispenser has a high visual contrast.
  • The soap dispenser is 105cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a low visual contrast.
  • The hand dryer is 85cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a mirror.
  • There is no shelf.
  • The cubicle has a sanitary bin.
  • There are no coat hooks.
  • The walls and floor have a high visual contrast.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Toilet with Adaptations (Matchday Ticket Office Home Supporters - Left Hand Transfer - Male). Skip to the next section.

Toilet with Adaptations (Matchday Ticket Office Home Supporters - Left Hand Transfer - Male)

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• Location and Access View
  • The toilet surveyed is located in the centre of the Matchday Ticket Office Home Supporters building.
  • The distance from the West Stand Accessible Entrance For Ticket Office is 15m.
  • The most accessible route to the toilet has step-free level access and manual doors.
  • There is step-free level access into the facility.
  • There is pictorial and written text signage on or near the door.
  • The door opens outwards and has a high visual contrast.
  • The width of the door opening is 85cm.
  • The door has a locking handle.
  • Internally the door has a high visual contrast.
  • There is a grab rail on the internal door with a high visual contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 148cm (width) x 200cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the left as you face the toilet.
  • The lateral transfer space is 80cm (from the side of the toilet pan).
  • There is a spatula flush on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a low visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a low visual contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a low visual contrast.
  • The toilet seat is 47cm from the floor.
  • The toilet seat has a low visual contrast.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a low visual contrast.
  • The toilet roll holder is 118cm from the floor.
  • The wash basin and taps cannot be reached when seated on the toilet.
  • The wash basin is 70cm from the floor.
  • The wash basin has a lever tap.
  • The vertical grab rail is on the left as you face the wash basin.
  • The wash basin grab rail has a low visual contrast.
  • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
  • The soap dispenser has a high visual contrast.
  • The soap dispenser is 115cm from the floor.
  • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
  • The towel dispenser has a high visual contrast.
  • The towel dispenser is 124cm from the floor.
  • There is a wall mounted hand dryer.
  • The hand dryer has a low visual contrast.
  • The hand dryer is 130cm from the floor.
  • There is no emergency alarm.
  • There is a full length mirror.
  • There is no shelf.
  • The cubicle has no disposal facilities.
  • There are no coat hooks.
  • The walls and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey.