Access Guide
Assisted Travel Information
- Assisted Travel Helpline number: 0800 028 2878, Monday to Sunday 08:00 - 20:00.
- Assisted Travel Text Relay service: 18001 0800 028 2878.
- Email: [email protected].
Opening Times
- The venue is open 24hrs.
Location
- The venue is in a pedestrian area.
- There is a bus stop within 150m (164yds) of the venue.
Parking
- The venue does have its own car park.
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Venue Car Park
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- Parking is not free for all users.
- Parking is not free for Blue Badge holders.
- It costs £3.00 for 24 hours.
- The car park is located in front of the venue.
- The car park type is open air/surface.
- There is/are 0 Blue Badge parking bay(s) within the car park.
- The route from the car park to the entrance is accessible to a wheelchair user unaided.
- The car park surface is loose chippings.
- There is not a road to cross between the car park and the entrance.
- The car park does not have a height restriction barrier.
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Drop-off Point
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- There is not a designated drop off point.
Access Point (Platform 1)
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Access Point
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- This information is for the access point located at the rear of the car park.
- There is an information board/map at this access point.
- There is ramped/sloped access at this access point.
- There is no gate at this access point.
- The width of the gap is 165cm.
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Ramp/Slope
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- The ramp/slope is located in front of the entrance.
- The gradient of the ramp/slope is slight.
Level Change (Platform 1 to Platform 2 Footbridge)
- There is a ramp/slope to access this area/service.
- The ramp/slope is located to the left of access point platform 1 and in front of platform 2.
- The ramp/slope gradient is steep.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- The ramp does have handrails.
- The handrails are on both sides.
- The width of the ramp/slope is 215cm (7ft 1in).
- There is a/are step(s) to access this area/service.
- The step(s) is/are located to the left of access point platform 1.
- There is/are 15+ step(s) to the area/service.
- There is tactile paving at the top and bottom of the steps.
- The step(s) is/are clearly marked.
- The step(s) is/are medium height (11cm - 17cm).
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides.
- The ramp/slope does bypass the step(s).
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Comments
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- The bollards are 160cm from the side (shown in photograph 7).
Train Station
- The station is not staffed.
- There is not an office to obtain help.
- There is not a ticket office.
- The train companies operating from within this station are Greater Anglia.
- The train companies that operate within this station include:.
- Please click here for access information for Greater Anglia.
- There is not a taxi rank at the station.
- There are 2 platform(s) in the station.
- The platform(s) accessed by ramp / slope is / are 1, 2.
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Additional Station Information
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- Wider ticket barriers are not available to access platforms.
- Platforms which have tactile markings at the platform edge are 1, 2.
- Accessible toilets are not located on the platform(s).
- Accessible toilets are not located on the main station concourse.
- There is not a wheelchair available to borrow.
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Comments
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- The ticket machine is 121cm high.
- There is a help point that is 120cm high.
- Services only call at this station on Sundays
- To alight from the train, please inform the conductor or the driver of your intentions in good time.
- To board the train at this station, please give a clear hand signal to the driver as the train approaches.
- Trains will not stop at Lakenheath Monday – Saturday. The nearest station with a more frequent service is Brandon.
Accessible Toilet
- Accessible toilet facilities are not available.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are not available.
Additional Info
- Documents are not available in Braille.
- Documents are not available in large print.
- A bowl of water cannot be provided for an assistance dog.