Access Guide
Overview
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About
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- This is a fast food restaurant chain.
- Services available in the venue include: dining in, takeaway and delivery options.
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Parking and Public Transport
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- The venue does not have its own car park.
- There is a drop-off point and a public car park nearby.
- The nearest parking is located on Parkway.
- The nearest train station is Bury St Edmunds.
- The nearest bus station is Bury St Edmunds.
- For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
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Getting In and Around
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- There is step-free access via slope at the most accessible entrance.
- There is step-free level access throughout.
- Access throughout may include manual doors and narrow walkways.
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Getting Help and Assistance
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- There is seating available.
- There is no hearing assistance system.
- There is not a water bowl available for assistance dogs.
- There is not a designated assistance dog spending area.
- Additional facilities/services include: phone charging points and Wi-Fi.
Toilet and Changing Facilities
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Toilet Facilities
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- There is 1 toilet with adaptations.
- The toilet with adaptations is located at the rear of the restaurant on the right.
- The toilet with adaptations has a right hand transfer space.
- The male and female step-free standard toilet facilities are located at the rear of the building on the right side.
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Changing Places and Changing Facilities
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- Parent and baby changing facilities are located at the rear of the restaurant on the right, within the toilet with adaptations.
Parking
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Drop-off Point
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- There is a designated drop-off point available.
- The designated drop-off point is located to the right side of the restaurant, off Parkway.
- There is a dropped kerb without tactile paving from the drop-off point.
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Public Car Parks
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- There is a public car park located off Parkway.
- The name of the car park is Parkway short stay.
- Designated Blue Badge parking bays are available in the car park.
Entrance
- This entrance is located at the front of the restaurant.
- The entrance area is clearly signed.
- There is a canopy or recess which provides weather protection at the entrance.
- There is step-free access via slope at the entrance.
- The slope has a slight gradient.
- There is a single manual door at this entrance.
- The door opens towards you.
- The width of the opening is 90cm.
- There is a small lip on the threshold of the opening.
- The door has a medium visual contrast.
- There is step-free level access as you enter.
Getting Around
- There is step-free level access throughout all areas.
- Access throughout may include manual doors and narrow walkways.
- Some flooring is shiny.
- The visual contrast between the walls and floor varies between low and high.
- There is background noise.
- Wayfinding signage is not provided.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
Eating and Drinking
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Location and Access
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- The most accessible route has step-free level access.
- There is step-free level access into this area.
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Service
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- This area has a counter where food and drink can be ordered, a touchscreen ordering service and designated seating.
- Full table service is not available.
- Menus are digital, available on a touchscreen and available on a mobile phone app.
- The following dietary requirements can be catered for: vegetarian and vegan.
- The following are available: drinking straws, takeaway cups and takeaway cutlery.
- There is not a hearing assistance system.
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Order and Payment
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- The payment counter was surveyed.
- The counter is located at the rear of the restaurant.
- There is step-free level access to the counter.
- The height of the counter is 110cm.
- There is a lowered section at the counter.
- The height of the lowered section is 95cm.
- The counter has a television and patterned/distracting backgrounds.
- The height of the touchscreen display ranges from 119cm to 178cm from the floor.
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Seating Area
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- There is step-free level access throughout the seating area.
- There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- Some flooring is shiny.
- The walls and floor visual contrast varies between low and high.
- Seating available in this area includes: chairs without armrests and high stools.
- Furniture available in this area includes: tables, high tables, long tables and booths.
- All tables and some chairs are fixed.
- The surface height of some of the tables is suitable for wheelchair users.
- The clear height under some of the tables is suitable for wheelchair users.
- There is background noise in this area.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
Toilet with Adaptations (Right Hand Transfer)
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Location and Access
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- The toilet surveyed is located at the rear of the restaurant on the right.
- The distance from the entrance is 32m.
- The most accessible route to the toilet has step-free level access, manual doors and narrow walkways.
- There is step-free level access into the facility.
- There is Braille, pictorial and written text signage on or near the door.
- The door opens outwards and has a high visual contrast.
- The width of the door opening is 82cm.
- The door has a locking handle (with a RADAR key to access).
- Internally the door has a high visual contrast.
- There is a grab rail on the internal door with a high visual contrast.
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Dimensions and Features
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- The dimensions of the cubicle are 152cm (width) x 221cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
- The lateral transfer space is 84cm (from the side of the toilet pan).
- There is a lever flush on the transfer side.
- There is a horizontal grab rail on the non-transfer side.
- The horizontal grab rail has a high visual contrast.
- There is a vertical grab rail on the transfer side.
- The vertical grab rail has a high visual contrast.
- There is a dropdown rail on the transfer side.
- The dropdown rail has a high visual contrast.
- The toilet seat is 48cm from the floor.
- The toilet seat has a high visual contrast.
- There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
- The toilet roll holder has a high visual contrast.
- The toilet roll holder is 95cm from the floor.
- The wash basin and taps can be reached when seated on the toilet.
- The wash basin is 74cm from the floor.
- The wash basin has a lever mixer tap.
- The vertical grab rails are on both sides of the wash basin.
- The wash basin grab rails have a high visual contrast.
- There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
- The soap dispenser has a low visual contrast.
- The soap dispenser is 94cm from the floor.
- There is not a towel dispenser.
- There is a wall mounted hand dryer.
- The hand dryer has a low visual contrast.
- The hand dryer is 97cm from the floor.
- There is a pull cord emergency alarm within 10cm from the floor.
- There is a full length mirror.
- There is no shelf.
- The cubicle has a sanitary bin and a pedal bin.
- There is one coat hook.
- The coat hook is 170cm from the floor.
- The height of the baby change facility when in use is 94cm.
- The walls and floor have a high visual contrast.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
