You are on Overview (Stowmarket Railway Station). Skip to the next section.

Overview (Stowmarket Railway Station)

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• About View
  • Facilities available in the venue include: train station platforms, Steam Café and an Amazon pick up point.
  • View information on opening times.
• Parking and Public Transport View
  • The venue has its own car park, with Blue Badge parking available.
  • For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
• Getting In and Around View
  • There is step-free access via ramp at the most accessible entrance.
  • There is step-free level access throughout.
  • The following areas have stepped access: There is a step to access the male and female standard toilets on platform 2.
  • Access throughout may include uneven surfaces.
• Getting Help and Assistance View
  • There is seating available.
  • There is a fixed hearing assistance system.
  • There is not a water bowl available for assistance dogs.
  • There is not a designated assistance dog spending area.
  • Additional facilities/services include: an ATM machine, phone charging points and Wi-Fi.

You are on Parking (Platform 1 Car Park). Skip to the next section.

Parking (Platform 1 Car Park)

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• Car Park View
  • The car park is located in front of platform 1, along Creeting Road West.
  • The car park is open air/surface.
  • The car park surface consists of block paving.
  • There are 6 designated Blue Badge parking bays available.
  • The Blue Badge bays are clearly marked and signposted.
  • The surveyed Blue Badge parking bay dimensions are 240cm (width) x 438cm (depth).
  • There is a marked zone to both sides and rear.
  • The width of the marked zone is 120cm.
  • The nearest designated bay is 15m from the Platform 1 - Left Side entrance.
  • The most accessible route from the Blue Badge parking has a very easy slope and uneven surfaces.
• Charges and Restrictions View
  • This car park is for visitors and Blue Badge holders only.
  • Parking is not free for all users.
  • Parking is free for Blue Badge holders.
  • Clearly presented parking signs are available.
  • Payment machines are located at the side of the car park.
  • There is not a payment machine with controls at a suitable height for a wheelchair user.
  • View information on parking policies/charges (opens new tab).
• Drop-off Point View
  • There is not a designated drop-off point available.

You are on Parking (Platform 2 Car Park). Skip to the next section.

Parking (Platform 2 Car Park)

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• Car Park View
  • The car park is located in front of platform 2, along Station Road East.
  • The car park is open air/surface.
  • The car park surface consists of tarmac.
  • There are 12 designated Blue Badge parking bays available.
  • The Blue Badge bays are clearly marked and signposted.
  • The surveyed Blue Badge parking bay dimensions are 226cm (width) x 473cm (depth).
  • There is a marked zone to both sides and rear.
  • The width of the marked zone is 133cm.
  • The nearest designated bay is 20m from the Platform 2 - Left Side entrance.
  • The most accessible route from the Blue Badge parking has a slight ramp or slope.
  • There is a dropped kerb without tactile paving from the designated Blue Badge parking.
• Charges and Restrictions View
  • This car park is for visitors and Blue Badge holders only.
  • Parking is not free for all users.
  • Parking is free for Blue Badge holders.
  • Clearly presented parking signs are available.
  • Payment machines are located at the front of the car park.
  • There is not a payment machine with controls at a suitable height for a wheelchair user.
  • There is a level manoeuvring space for a wheelchair user in front of the payment machine (185cm x 210cm).
  • View information on parking policies/charges (opens new tab).
• Drop-off Point View
  • There is a designated drop-off point available.
  • The designated drop-off point is located ahead as you enter the car park.
  • There is a dropped kerb without tactile paving from the drop-off point.

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

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• Toilet Facilities View
  • There is 1 toilet with adaptations.
  • The toilet with adaptations is located on the left side of platform 2.
  • The toilet with adaptations has a right hand transfer space.
  • The male and female standard toilet facilities are located on the left side of platform 2.
• Changing Places and Changing Facilities View
  • Parent and baby changing facilities are located within the toilet with adaptations.

You are on Platforms (Stowmarket Railway Station). Skip to the next section.

Platforms (Stowmarket Railway Station)

• There are 2 platforms at this station.
• The following platforms have step-free access via ramps or slopes: platform 1 and platform 2.
• The following platforms have stepped access: platform 1 and platform 2, but these steps can be bypassed via a ramp.
• All platforms have tactile markings along the platform edge.
• All platforms have clear markings along the platform edge.
• Announcements on platforms are audio and visual.
• There are fixed hearing assistance systems on some platforms.
• All platforms have help points.
• All platforms have seating.
• Seating available on the platforms includes: benches.
• Access to the train is via a portable ramp.
• There is a step to access the male and female standard toilets on platform 2.

You are on Access Point (Platform 1 - Left Side Entrance). Skip to the next section.

Access Point (Platform 1 - Left Side Entrance)

• This access point is located on the right side of the platform 1 car park.
• The approach to the access point has uneven surfaces.
• The access point is clearly signed.
• There is a fixed ticket reader.
• Assistance is not available at the access point.
• There is ramped and stepped access.
• The ramp has a steep gradient.
• The ramp is between 75cm and 150cm wide with handrails on both sides.
• The ramp bypasses the steps.
• There are 5 steps with a handrail on the left going up.
• The handrail is easy to grip.
• The handrail covers the flight of stairs throughout its length.
• The handrail does not extend horizontally beyond the first and last step.
• The steps are clearly marked.
• The steps have tactile markings at the top and bottom.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 16cm.
• The depth of the steps is between 30cm and 45cm.
• There is open access.
• The width of the opening is 191cm.
• There is step-free level access as you enter.

You are on Access Point (Platform 1 - Right Side Entrance). Skip to the next section.

Access Point (Platform 1 - Right Side Entrance)

• This access point is located on the right side of platform 1, along Stowupland Road.
• The approach to the access point has uneven surfaces.
• The access point is not clearly signed.
• There is a fixed ticket reader.
• Assistance is not available at the access point.
• There is step-free access via ramp.
• The ramp has a steep gradient with resting areas.
• The ramp is over 150cm wide with handrails on both sides.
• There is open access.
• The width of the opening is 208cm.
• There is a small lip on the threshold of the opening.
• There is step-free level access as you enter.

You are on Room (Platform 1 - Waiting Room). Skip to the next section.

Room (Platform 1 - Waiting Room)

• The room is located on the left side of platform 1.
• The distance from the Platform 1 left side entrance is 15m.
• The most accessible route to the room has step-free level access and uneven surfaces.
• There is pictorial and written text signage on or near the door.
• There is step-free level access into the room.
• There is a single automatic door with a high visual contrast.
• The door opens away from you.
• The width of the opening is 93cm.
• There is a push pad or push button to exit at a height of 93cm.
• There is step-free level access throughout the room.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• The flooring is shiny and patterned.
• The walls and floor have a high visual contrast.
• Seating available in the room includes: chairs with armrests and sofas.
• Furniture available in the room includes: coffee tables.
• The seating is fixed.
• There is not a hearing assistance system.
• There is no (or very little) background noise in this room.
• Announcements are audible and visual.
• Lighting levels were even at the time of the survey.

You are on Bridge (Platform 1 to Platform 2 Temporary Bridge). Skip to the next section.

Bridge (Platform 1 to Platform 2 Temporary Bridge)

• The bridge is external.
• There is stepped access to the bridge.
• There are 20+ steps with handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails do not extend horizontally beyond the first and last step.
• The steps are clearly marked.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 18cm.
• The depth of the steps is not between 30cm and 45cm.
• There is step-free level access throughout all areas.
• Access throughout may include uneven surfaces.
• There is a high visual contrast between the walls and floor in all walkways.
• There is no (or very little) background noise.
• Wayfinding signage is not provided.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Access Point (Platform 2 - Left Side Entrance). Skip to the next section.

Access Point (Platform 2 - Left Side Entrance)

• This access point is located on the left side of the platform 2 car park.
• The access point is clearly signed.
• There is a fixed ticket reader.
• Assistance is not available at the access point.
• There is step-free access via ramp.
• The ramp has a steep gradient.
• The ramp is over 150cm wide with handrails on both sides.
• The ramp bypasses the steps.
• There are 2 steps with handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails do not extend horizontally beyond the first and last step.
• The steps are clearly marked.
• The steps have tactile markings at the top and bottom.
• The height of the steps is not between 15cm and 18cm.
• The height of the highest step is 21cm.
• The depth of the steps is between 30cm and 45cm.
• There is a single manual gate.
• The gate is permanently held open.
• The width of the opening is 114cm.
• The gate has a medium visual contrast.
• There is step-free level access as you enter.

You are on Access Point (Platform 2 - Centre Entrance). Skip to the next section.

Access Point (Platform 2 - Centre Entrance)

• This access point is located in the centre of the platform 2 car park.
• The approach to the access point has uneven surfaces and a bollard.
• The access point is clearly signed.
• There is a fixed ticket reader.
• Assistance is not available at the access point.
• There is stepped access.
• There are 6 steps with a handrail on the right going up.
• The handrail is easy to grip.
• The handrail covers the flight of stairs throughout its length.
• The handrail does not extend horizontally beyond the first and last step.
• The steps are clearly marked.
• The steps have tactile markings at the top and bottom.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 18cm.
• The depth of the steps is not between 30cm and 45cm.
• There is open access.
• The width of the opening is 131cm.
• There is step-free level access as you enter.

You are on Access Point (Platform 2 - Right Side Entrance). Skip to the next section.

Access Point (Platform 2 - Right Side Entrance)

• This access point is located on the right side of the platform 2 car park.
• The approach to the access point has uneven surfaces.
• The access point is clearly signed.
• Assistance is not available at the access point.
• There is stepped access.
• There are 5 steps with handrails on both sides.
• The handrails are easy to grip.
• The handrail covers the flight of stairs throughout its length.
• The handrails do not extend horizontally beyond the first and last step.
• The steps are clearly marked.
• The steps have tactile markings at the top and bottom.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 18cm.
• The depth of the steps is between 30cm and 45cm.
• There is open access.
• The width of the opening is 216cm.
• There is step-free level access as you enter.

You are on Entrance (Platform 2 - Tickets and Information Entrance). Skip to the next section.

Entrance (Platform 2 - Tickets and Information Entrance)

• This entrance is located at the front of the building within the platform 2 car park.
• The approach to the entrance has uneven surfaces.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is stepped access at the entrance.
• There are 4 steps with no handrails.
• The steps are clearly marked.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 18cm.
• The depth of the steps is between 30cm and 45cm.
• There are double manual doors at this entrance.
• The doors are permanently held open.
• The width of the opening is 107cm.
• The doors have a high visual contrast.
• There is a second single automatic door.
• The second door opens by sliding.
• The width of the opening is 114cm.
• There is a small lip on the threshold of the opening.
• The second door has a low visual contrast.
• There is step-free access via slope as you enter.
• The slope has a slight gradient.

You are on Counter (Platform 2 - Tickets and Information). Skip to the next section.

Counter (Platform 2 - Tickets and Information)

• The counter is located in-between the Platform 2 Tickets and Information Entrance, first and second doors, on the right.
• The distance from the Platform 2 - Tickets and Information Entrance is 5m.
• There is step-free level access to the counter.
• The height of the counter is 95cm.
• There is not a lowered section at the counter.
• The counter has windows.
• There is a clearly signed fixed hearing assistance system.
• The hearing assistance system was tested and working at the time of the survey.
• There is no (or very little) background noise in this area.
• The flooring is shiny.
• Lighting levels were even at the time of the survey.
• There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
• There is space for an assistance dog to rest in the seating area.
• Seating available in this area includes: sofas.

You are on Reception (Platform 2 - Customer Services). Skip to the next section.

Reception (Platform 2 - Customer Services)

• The reception is located in the centre of platform 2.
• The distance from the Platform 2 - Left Side entrance is 10m.
• The most accessible route to reception has uneven surfaces and manual doors.
• There is step-free access via ramp to the reception.
• The ramp has a steep gradient.
• The ramp is between 75cm and 150cm wide with no handrails.
• The height of the reception desk is 102cm.
• There is not a lowered section at the desk.
• The reception has patterned/distracting backgrounds.
• There is a clearly signed fixed hearing assistance system.
• The hearing assistance system was tested and working at the time of the survey.
• There is background noise in this area.
• Some flooring is shiny.
• Lighting levels were even at the time of the survey.

You are on Room (Platform 2 - Waiting Room). Skip to the next section.

Room (Platform 2 - Waiting Room)

• The room is located on the left side of platform 2.
• The distance from the Platform 2 - Left Side entrance is 15m.
• The most accessible route to the room has a very easy slope.
• There is pictorial and written text signage on or near the door.
• There is step-free level access into the room.
• There is a single manual door with a high visual contrast.
• The door opens away from you.
• The width of the opening is 93cm.
• There is a push pad or push button to exit at a height of 97cm.
• There is step-free level access throughout the room.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• The flooring is patterned.
• The walls and floor have a high visual contrast.
• Seating available in the room includes: chairs with armrests and sofas.
• Furniture available in the room includes: tables.
• The seating is fixed.
• The surface heights are not suitable for wheelchair users.
• The clear underside space of the surfaces is not suitable for wheelchair users.
• There is not a hearing assistance system.
• There is no (or very little) background noise in this room.
• Announcements are audible.
• Lighting levels were even at the time of the survey.

You are on Eating and Drinking (Platform 2 - Steam). Skip to the next section.

Eating and Drinking (Platform 2 - Steam)

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• Location and Access View
  • Steam is located on the left side of platform 2.
  • The most accessible route has a very easy slope and uneven surfaces.
  • There is step-free access via a very easy slope into this area.
  • There are double manual doors with a low visual contrast.
  • The doors open towards you.
  • The width of the opening is 136cm.
• Service View
  • This area has a counter where food and drink can be ordered.
  • Full table service is available on request only.
  • Menus are available on a board.
  • The following dietary requirements can be catered for: nut allergy and vegetarian.
  • The following are available: drinking straws and takeaway cups.
  • There is not a hearing assistance system.
• Order and Payment View
  • The service counter was surveyed.
  • The counter is located to the right as you enter Steam.
  • There is step-free level access to the counter.
  • The height of the counter is 116cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 93cm.
• Seating Area View
  • The seating area is covered.
  • There is step-free level access throughout the seating area.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor have a high visual contrast.
  • Seating available in this area includes: chairs with armrests.
  • Furniture available in this area includes: tables.
  • The surface height of the tables is not suitable for wheelchair users.
  • The clear height under the tables is not suitable for wheelchair users.
  • There is no (or very little) background noise in this area.

You are on Toilet with Adaptations (Platform 2 - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Platform 2 - Right Hand Transfer)

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• Location and Access View
  • The toilet surveyed is located on the left side of platform 2.
  • The distance from the Platform 2 Centre Entrance is 20m.
  • The most accessible route to the toilet has step-free level access and uneven surfaces.
  • There is step-free access via a very easy slope into the facility.
  • There is pictorial and written text signage on or near the door.
  • The door opens outwards and has a high visual contrast.
  • The width of the door opening is 85cm.
  • The door has a locking handle (with a RADAR key to access).
  • Internally the door has a high visual contrast.
  • There is a grab rail on the internal door with a medium visual contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 150cm (width) x 270cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
  • The lateral transfer space is 100cm (from the side of the toilet pan).
  • There is a lever flush on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high visual contrast.
  • There are vertical grab rails on both sides of the toilet.
  • The vertical grab rails have a high visual contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a high visual contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a high visual contrast.
  • The toilet has a padded backrest.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a medium visual contrast.
  • The toilet roll holder is 103cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 74cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a high visual contrast.
  • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
  • The soap dispenser has a medium visual contrast.
  • The soap dispenser is 98cm from the floor.
  • There is a wall mounted towel dispenser which can be reached when seated on the toilet.
  • The towel dispenser has a low visual contrast.
  • The towel dispenser is 100cm from the floor.
  • There is a wall mounted hand dryer.
  • The hand dryer has a high visual contrast.
  • The hand dryer is 88cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a full length mirror.
  • There is no shelf.
  • The cubicle has a sanitary bin.
  • There is one coat hook.
  • The coat hook is 148cm from the floor.
  • The height of the baby change facility when in use is 93cm.
  • The walls and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey.