You are on Opening Times. Skip to the next section.

Opening Times

• Monday 09:00 - 17:00.
• Tuesday 09:00 - 17:00.
• Wednesday 09:00 - 17:00.
• Thursday 09:00 - 21:00.
• Friday 09:00 - 17:00.
• Saturday 10:00 - 16:00.
• Sunday 10:00 - 16:00.

You are on Location. Skip to the next section.

Location

• The venue is in a pedestrian area.
• There is a bus stop within 150m (164yds) of the venue.
• The nearest National Rail station is Ipswich.
• There is not a tram stop within 150m (164yds) of the venue.

You are on Parking. Skip to the next section.

Parking

• The venue does not have its own car park.

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• Public Car Parks View
  • There is a car park for public use within 200m (approx).
  • The name of the car park is Duke Orwell Quay Car Park.
  • The car park is located on Duke Street.
  • There is a/are Blue Badge parking bay(s) available within the car park.
• On Street Blue Badge Parking View
  • On street marked Blue Badge bays are not available.
• On Street Standard Parking View
  • Clearly signed and / or standard marked parking bays are not available.
• Drop-off Point View
  • There is not a designated drop off point.

You are on Outside Access (Front Entrance). Skip to the next section.

Outside Access (Front Entrance)

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• Entrance View
  • This information is for the entrance located at the front of The Hold.
  • There is ramped/sloped or stepped access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 188cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 197cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• Ramp/Slope View
  • The ramp/slope is located to the right of the entrance.
  • The gradient of the ramp/slope is steep.
  • There is a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on the left going up.
  • The ramp/slope does bypass the step(s).
• Step(s) View
  • The step(s) is/are located in front of the entrance.
  • There is/are 13 step(s).
  • The step(s) is/are clearly marked.
  • The step(s) has/have tactile paving at the top and bottom.
  • The height of the step(s) is/are not between 15cm and 18cm.
  • The height of the step(s) is/are 15cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.

You are on Outside Access (Rear Entrance). Skip to the next section.

Outside Access (Rear Entrance)

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• Entrance View
  • This information is for the entrance located at the rear of The Hold.
  • There is step-free access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 194cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 176cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• Comments View
  • There is a gate between the street and the entrance and is 233cm wide (shown in photograph 1).
  • There is a slope with a very easy incline between the street and the entrance (this is shown in photograph 3).

You are on Reception (The Hold). Skip to the next section.

Reception (The Hold)

• The desk/counter is 15m (16yd 1ft) from the Front Entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is medium height (77cm - 109cm).
• The desk/counter has a low (76cm or lower) section.
• The lighting levels are good.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• The hearing assistance system is signed.
• Staff are not trained to use the system.
• The hearing assistance system was tested by an AccessAble surveyor.
• The hearing assistance system was tested on 19/01/2022.
• The hearing assistance system was working at the time of testing.

You are on Inside Access. Skip to the next section.

Inside Access

• There is not level access to the service(s).
• There is a hearing assistance system.
• The system is a fixed loop.
• Staff are not trained to use the system.
• The hearing assistance system was tested by an AccessAble surveyor.
• This venue does not play background music.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are good.

You are on Level Change (Front of The Hold to the rear). Skip to the next section.

Level Change (Front of The Hold to the rear)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located between the front of The Hold and the rear.
• The ramp/slope gradient is steep.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.
• The ramp does have handrails.
• The handrails are on the left going up.
• There is a/are step(s) to access this area/service.
• The step(s) is/are located between the front of The Hold and the rear.
• There is/are 8 step(s) to the area/service.
• The lighting levels at the step(s) are good.
• The step(s) is/are clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on the right going up the step(s).
• The ramp/slope does bypass the step(s).

You are on Entrance (Suffolk Archives). Skip to the next section.

Entrance (Suffolk Archives)

• This information is for the entrance located at the rear left corner of The Hold.

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• Entrance View
  • There is step-free access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are double width but one door is locked.
  • The door(s) may be difficult to open.
  • The width of the door opening is 86cm.

You are on Reception (Suffolk Archives). Skip to the next section.

Reception (Suffolk Archives)

• The desk/counter is 3m (3yd 10in) from the Suffolk Archives Entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is high (110cm+).
• The desk/counter has a low (76cm or lower) section.
• The lighting levels are good.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• The hearing assistance system is signed.
• Staff are not trained to use the system.
• The hearing assistance system was tested by an AccessAble surveyor.
• The hearing assistance system was tested on 19/01/2022.
• The hearing assistance system was working at the time of testing.

You are on Library (Suffolk Archives). Skip to the next section.

Library (Suffolk Archives)

• This library does not have a regular supply of books in Braille.
• This library does not have a regular supply of books in large print.
• This library does not have a regular supply of books in audio format.
• There is not an ordering service.
• The library does not have computers with accessible software.
• Auxiliary aids are available for computer users.
• A large text keyboard, height adjustable table and height adjustable chair is / are available.
• Equipment available for people with a visual impairment includes magnifying glasses.

You are on Changing Places. Skip to the next section.

Changing Places

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• Location and Access View
  • The facility is located in the front right corner of The Hold.
  • The facility is approximately 20m (21yd 2ft) from the Front Entrance.
  • The facility is in addition to standard and accessible toilets.
  • The facility is not located close to other managed facilities (e.g. reception or service counter).
  • There is level access to the facility.
  • The facility surveyed is for the sole use of disabled people.
  • There is a high colour contrast between the external door and wall .
  • There is a high colour contrast between the internal door and wall.
  • You do need a key for the facility.
  • The key is a radar key.
  • The key can be obtained from The Hold reception.
  • There is not a sign at the entrance to the Changing Places facility indicating the location of the nearest toilets and baby changing facilities.
  • The door opens inwards.
  • The door may be difficult to open.
  • The door is locked by a locking handle.
  • The door has a horizontal grab rail.
  • The width of the door is 97cm (3ft 2in).
  • The dimensions of the facility are 298cm x 446cm.
  • The ceiling height is at a minimum of 2.4m.
  • There is a clear 200cm x 180cm manoeuvring space in the facility.
  • The facility has a non-slip floor.
  • There is a high colour contrast between the walls and floor.
• Toilet Details View
  • The facility toilet has a transfer space on both sides.
  • The transfer space on the right as you face the toilet is 122cm (4ft).
  • The transfer space on the left as you face the toilet is 85cm (2ft 9in).
  • Dropdown rails are provided.
  • As you face the toilet the dropdown rail(s) is/are on both sides.
  • There is a high colour contrast between the dropdown rail(s) and wall.
  • As you face the toilet there are vertical grab rails on both sides.
  • There is a high colour contrast between the wall-mounted grab rails to the left of the toilet and wall .
  • There is a high colour contrast between the wall-mounted grab rails to the right of the toilet and wall.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a spatula flush.
  • There is a toilet roll holder.
  • The height of the toilet roll holder is 59cm.
  • The toilet has a cistern.
  • There is a high colour contrast between the toilet seat and pan.
  • There is an emergency alarm for the toilet.
  • The emergency pull cord alarm is within reach and fully functional.
• Changing Bench and Hoist Details View
  • The facility changing bench is wall mounted.
  • The facility changing bench height is adjustable.
  • The length of the facility changing bench is 188cm (6ft 2in).
  • The facility hoist is powered overhead.
  • The overhead hoist covers all areas in the cubicle.
• Shower Details View
  • There is a shower unit with a detachable shower head.
  • The shower head is height adjustable.
  • The adjustable shower head can be placed between 105cm and 185cm when mounted.
  • There is no seat for the shower.
  • Horizontal and/or dropdown rails are available on both sides of the shower seat.
  • There is a high colour contrast between the shower rails and wall.
  • There is not a vertical grab rail for the shower.
• Other Facilities View
  • A privacy screen is available.
  • The type of wash basin is adjustable.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Wall mounted grab rails are not available at the wash basin.
  • There is a soap dispenser.
  • The soap dispenser is not at the recommended height of 80cm-100cm.
  • The height of the soap dispenser is 107cm.
  • Wide tear off paper roll is available.
  • The wide paper roll dispenser is at the recommended height of 80cm-100cm.
  • The height of the wide paper roll dispenser is 87cm.
  • There is a hand dryer.
  • The hand dryer is not at the recommended height of 80cm-100cm.
  • The height of the hand dryer is 104cm.
  • There is not a towel dispenser.
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is a/are sanitary, non-infectious waste and general domestic waste disposal units.
  • There is an emergency alarm for the facility.
  • The emergency pull cord alarm is within reach and fully functional.
  • There is not a coat hook.
  • There is a red flashing fire alarm beacon within the room.
  • The lighting levels are good.

You are on Accessible Toilet (Left Hand Transfer). Skip to the next section.

Accessible Toilet (Left Hand Transfer)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 15m (16yd 1ft) from the Rear Entrance.
  • This accessible toilet is located in the rear right corner of The Hold.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from The Hold reception.
  • The door opens inwards.
  • The door is not push pad activated.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 95cm (3ft 1in).
  • The door may be difficult to open.
  • The dimensions of the accessible toilet are 154cm x 314cm (5ft 1in x 10ft 4in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 84cm (2ft 9in).
  • There is a dropdown rail on the transfer side.
  • There is a flush, however it is not on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary, general domestic waste and open waste paper bin disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is not a hand dryer.
  • There is a towel dispenser.
  • The towel dispenser can be reached from seated on the toilet.
  • The towel dispenser is not placed higher than 100cm (3ft 3in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are good.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located at the front and at the rear of The Hold.
  • The female and male toilets are approximately 15m (16yd 1ft) from the Front or Rear Entrance.
  • Inside the venue, there is level access to the female and male toilets.
  • An ambulant toilet cubicle with wall mounted grab rails is available.
  • Lighting levels in the female and male toilets are good.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located within both the male and female ambulant cubicles.
  • The height of the baby change table once extended is 92cm (3ft).
  • Inside the venue, there is level access to the baby change facility.

You are on Additional Info. Skip to the next section.

Additional Info

• Documents are not available in Braille.
• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.
• This service cannot be requested.
• Home visits / services are not available.