Access Guide
Overview
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About
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- This is a store with multiple services available.
- Services available in the venue include: TGJones, Post Office and Travel Counter.
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Parking and Public Transport
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- The venue does not have its own car park.
- There is on-street standard parking and a public car park nearby.
- The name of the nearest car park is Ranelagh Road car park.
- View information on Ranelagh Road car park (opens new tab) .
- The nearest train station is Felixstowe.
- For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
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Getting In and Around
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- There is step-free access via ramp at the most accessible entrance.
- There is step-free level access throughout.
- Access throughout may include narrow aisles.
- There are no toilet facilities.
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Getting Help and Assistance
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- There is seating available.
- There is a fixed hearing assistance system.
- There is not a water bowl available for assistance dogs.
- There is not a designated assistance dog spending area.
Parking
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Drop-off Point
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- There is not a designated drop-off point available.
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On-street Parking
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- On-street standard parking is available.
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Public Car Parks
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- There is a public car park located on Ranelagh Road.
- The name of the car park is Ranelagh Road car park.
- Designated Blue Badge parking bays are available in the car park.
Entrance
- This entrance is located at the front of the store.
- The approach to the entrance has uneven surfaces.
- The entrance area is clearly signed.
- There is a canopy or recess which provides weather protection at the entrance.
- There is step-free access via ramp at the entrance.
- The ramp has a steep gradient.
- The ramp is between 75cm and 150cm wide with no handrails.
- There are double automatic doors at this entrance.
- The doors open towards you.
- The width of the opening is 130cm.
- There is a small lip on the threshold of the opening.
- The doors have a high visual contrast.
- The minimum width between the security barriers is 136cm.
- There is step-free level access as you enter.
Shop
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Getting Around
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- There is step-free level access throughout all areas.
- Access throughout may include narrow aisles (less than 120cm).
- The majority of main aisle widths are between 120cm - 150cm.
- The majority of product aisle widths are between 120cm - 150cm.
- There is a pillar and various product displays along the aisles in the store.
- Some flooring is shiny and patterned.
- The visual contrast between the shelving and floor varies between low and high.
- There is no (or very little) background noise.
- Signage is provided.
- Signage is clearly visible with high contrasting colours.
- The colour, design and typeface of signs is not consistent throughout.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
- The checkout area is located to the right as you enter the store.
- There is step-free level access to the checkout area.
- The venue has a payment counter and self-serve touchscreens.
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Payment Counter
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- The counter surveyed was to the right as you enter the store.
- Signage is provided for the counter.
- Signage is clearly visible with high contrasting colours.
- The queue width is at least 150cm and there is no need to turn.
- The payment counter has patterned/distracting backgrounds.
- The height of the payment counter is 100cm.
- There is not a lowered section at the counter.
- The card payment machine is portable.
- There is a clearly signed fixed hearing assistance system.
- The hearing assistance system was tested, however it was not working at the time of the survey.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
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Self-Service Touchscreens
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- The self-service touchscreen surveyed was to the right as you enter the store.
- The self-service touchscreens have the following accessibility features: a call for assistance button.
- The height of the self-serve touchscreen display ranges from 117cm to 132cm from the floor.
- The height of the scanner is 90cm.
- The height of the packing area is 50cm.
- The cash payment machine is at a height of 82cm.
- The card payment machine is portable.
- Assistance is available at the self-serve checkouts.
Counter (Post office)
- The counter is located at the rear of the shop.
- The distance from the entrance is 25m.
- The most accessible route to the counter has narrow walkways.
- There is step-free level access to the counter.
- The height of the counter is 98cm.
- There is a lowered section at the counter.
- The height of the lowered section is 89cm.
- The counter has patterned/distracting backgrounds.
- There is not a hearing assistance system.
- There is no (or very little) background noise in this area.
- Some flooring is shiny.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
- There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- There is space for an assistance dog to rest in the seating area.
- Seating available in this area includes: chairs with armrests.
- Furniture available in this area includes: tables.
- The tables are fixed.
Counter (Travel)
- The counter is located at the rear of the store.
- The distance from the entrance is 25m.
- The most accessible route to the counter has narrow walkways.
- There is step-free level access to the counter.
- The height of the counter is 98cm.
- There is a lowered section at the counter.
- The height of the lowered section is 81cm.
- The counter has glazed screens and patterned/distracting backgrounds.
- There is a clearly signed fixed hearing assistance system.
- The hearing assistance system was tested, however it was not working at the time of the survey.
- There is no (or very little) background noise in this area.
- Some flooring is shiny.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.