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The Bank Arts Centre

2 Castle Street, Eye, IP23 7AN

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Access Guide

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Overview

Toilet and Changing Facilities

  • Toilet Facilities View
    • There is 1 toilet with adaptations.
    • The toilet with adaptations is located at the rear of the cafe, to the left of the lift.
    • The toilet with adaptations has a right hand transfer space.
    • This toilet is signed as female.
    • The male step-free standard toilet facilities are located at the rear of the cafe, to the left of the lift.
  • Changing Places and Changing Facilities View
    • Parent and baby changing facilities are located in the toilet with adaptations.

Parking

  • Drop-off Point View
    • There is not a designated drop-off point available.
  • On-street Parking View
    • On-street designated Blue Badge parking and standard parking is available.
    • The on-street designated Blue Badge parking bays are located on Broad Street.
    • The Blue Badge bays have faded markings.
  • Public Car Parks View
    • There is a public car park located on Cross Street.
    • The name of the car park is Cross Street Car Park.
    • Designated Blue Badge parking bays are available in the car park.

Entrance

  • This entrance is located on the corner of the venue.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via a portable ramp at the entrance.
  • The ramp has a steep gradient.
  • The ramp is under 75cm wide with no handrails.
  • There is 1 step with no handrails.
  • The step is clearly marked.
  • The height of the step is between 15cm and 18cm.
  • The height of the highest step is 16cm.
  • There are double manual doors at this entrance.
  • The doors are permanently held open.
  • The width of the opening is 150cm.
  • The doors have a low visual contrast.
  • There is a second set of double manual doors.
  • The second set of doors open away from you.
  • The width of the opening is 138cm.
  • The second set of doors have a medium visual contrast.
  • There is step-free level access as you enter.

Getting Around

  • The following areas have step-free access via ramps or slopes: The gallery.
  • The following areas have stepped access: The hire space and The Vault.
  • Access throughout may include narrow walkways.
  • The visual contrast between the walls and floor varies between low and high.
  • There is background noise.
  • Wayfinding signage is not provided.
  • Lighting levels vary due to the use of large glazed walls.

Eating and Drinking (Café and Bar)

  • Location and Access View
    • The most accessible route has step-free level access.
    • There is step-free level access into this area.
  • Service View
    • This area has a counter where food and drink can be ordered and staff who can provide assistance with ordering.
    • Full table service is not available.
    • Menus are wall-mounted and available on a board.
    • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
    • The following are available: drinking straws, takeaway cups and takeaway cutlery.
  • Order and Payment View
    • The service counter was surveyed.
    • There is step-free level access to the counter.
    • The height of the counter is 103cm.
    • There is not a lowered section at the counter.
    • The counter has windows.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • The walls and floor have a low visual contrast.
    • Seating available in this area includes: chairs without armrests and sofas.
    • Furniture available in this area includes: tables.
    • The surface height of some of the tables is suitable for wheelchair users.
    • The clear height under some of the tables is suitable for wheelchair users.
    • There is background noise in this area.
    • Lighting levels vary due to the use of large glazed walls.

Room (Gallery)

  • The room is located to the right of the cafe counter.
  • The distance from the entrance is 10m.
  • The most accessible route to the room has a steep ramp or slope and narrow walkways.
  • There is no signage on or near the door.
  • There is step-free access via ramp into the room.
  • The ramp has a steep gradient.
  • The ramp is between 75cm and 150cm wide with no handrails.
  • There is step-free level access throughout the room.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor have a high visual contrast.
  • There is not a hearing assistance system.
  • There may be background noise in this room.
  • Lighting levels were even at the time of the survey.
  • Lighting levels are adjustable.

Stairs (Ground Floor to First Floor)

  • The stairs surveyed are located in the gallery to the right of the counter.
  • The ground and first floors can be accessed by these stairs.
  • There are 14 steps between floors.
  • The steps are clearly marked and have a handrail on the left going up.
  • The handrail is easy to grip.
  • The handrail does not cover the flight of stairs throughout its length.
  • The handrail does not extend horizontally beyond the first and last step.
  • The height of the steps is not between 15cm and 18cm.
  • The height of the highest step is 20cm.
  • The depth of the steps is not between 30cm and 45cm.
  • Lighting levels were low at the time of the survey.

Room (First Floor Hire Space)

  • The room is located on the first floor at the top of the stairs.
  • The distance from the stairs is 1m.
  • The most accessible route to the room has step-free level access and doors permanently held open.
  • There is no signage on or near the door.
  • There is stepped access into the room.
  • There is 1 step with no handrails.
  • The step is unmarked.
  • The height of the step is between 15cm and 18cm.
  • There is a single manual door with a low visual contrast.
  • The door opens towards you.
  • The width of the opening is 69cm.
  • There is step-free level access throughout the room.
  • There is space for an assistance dog to rest.
  • The walls and floor have a high visual contrast.
  • Seating available in the room includes: chairs without armrests.
  • Furniture available in the room includes: tables.
  • There is not a hearing assistance system.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Lift

  • The lift surveyed is located to the rear of the cafe.
  • This lift is a platform lift.
  • The distance from the main entrance is 12m.
  • The most accessible route to the lift has step-free level access.
  • The basement and ground floors are accessed by this lift.
  • The lift door has a high visual contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have tactile markings and a medium visual contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 80cm.
  • The internal dimensions of the lift are 82cm (width) x 56cm (depth).
  • The internal lift control buttons have a low visual contrast.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a mirror to aid reversing.
  • Lighting levels were even at the time of the survey.

Stairs (Ground floor to Basement)

  • The stairs surveyed are located at the rear of the venue.
  • There is a single manual door to access the stairwell.
  • The basement and ground floor can be accessed by these stairs.
  • There are 13 steps between floors.
  • The steps are clearly marked and have a handrail on the left going down.
  • The handrail is easy to grip.
  • The handrail covers the flight of stairs throughout its length.
  • The handrail does not extend horizontally beyond the first and last step.
  • The height of the step is not between 15cm and 18cm.
  • The height of the highest step is 21cm.
  • The depth of the steps is not between 30cm and 45cm.
  • Lighting levels were low at the time of the survey.

Room (The Vault - Basement)

  • The room is located in the basement.
  • The distance from the stairs is 2m.
  • The most accessible route to the room has step-free level access and narrow walkways.
  • There is written text signage on or near the door.
  • There is a single manual door with a low visual contrast.
  • The door is permanently held open.
  • The width of the opening is 62cm.
  • There is a small lip at the threshold of the door at a height of 1.5cm. There is a second manual door which is permanently held open and has a width of 81cm.
  • There is step-free level access throughout the room.
  • There is space for an assistance dog to rest.
  • The walls and floor have a low visual contrast.
  • Seating available in the room includes: chairs with armrests.
  • Furniture available in the room includes: desks.
  • The desks are fixed.
  • Additional facilities/services include: a television with subtitles.
  • There may be background noise in this room.
  • Lighting levels were low at the time of the survey.
  • The floor covering in The Vault is soft rubber.

Toilet with Adaptations (Right Hand Transfer)

  • Location and Access View
    • The toilet surveyed is located to the rear of the cafe and to the left of the lift.
    • The distance from the main entrance is 15m.
    • The most accessible route to the toilet has step-free level access.
    • There is step-free level access into the facility.
    • There is pictorial signage on or near the door.
    • The door opens inwards and has a low visual contrast.
    • The width of the door opening is 74cm.
    • The door has a twist lock.
    • Internally the door has a low visual contrast.
    • There is not a grab rail on the internal door.
  • Dimensions and Features View
    • The dimensions of the cubicle are 180cm (width) x 185cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the right as you face the toilet.
    • The lateral transfer space is 75cm (from the side of the toilet pan).
    • There is a push button flush on top of the cistern.
    • There is no horizontal grab rail for the toilet.
    • There is no vertical grab rail for the toilet.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a low visual contrast.
    • The toilet seat is 41cm from the floor.
    • The toilet seat has a low visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a high visual contrast.
    • The toilet roll holder is 90cm from the floor.
    • There is no emergency alarm.
    • There is a mirror.
    • The cubicle has a waste bin.
    • The height of the baby change facility when in use is 83cm.
    • The walls and floor have a high visual contrast.
    • Lighting levels were even at the time of the survey.
    • The toilet cubicle has a bifold door. The wash basin is directly outside the toilet with adaptations cubicle and is shared with the standard male toilet. The wash basin has twist turn taps, a soap dispenser and a wall mounted towel dispenser.