You are on Introduction. Skip to the next section.

Introduction

• The Crown and Castle is a restaurant with 8 bedrooms on the first floor of the main building, 10 garden rooms with semi-private terraces and stepped access and two terrace rooms with step-free access.
  There is a restaurant and bar available within the main building and standard and accessible toilet facilities.

You are on Opening Times. Skip to the next section.

Opening Times

• Reception is staffed 24 hours per day.

You are on Location. Skip to the next section.

Location

• There is a bus stop within 150m (164yds) of the venue.
• The nearest National Rail station is Wickham Market.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is free for all users.
  • The car park is located at the rear of the venue.
  • The car park type is open air/surface.
  • There is/are 0 Blue Badge parking bay(s) within the car park.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are loose chippings.
  • The car park surface is loose chippings.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is not a designated drop off point.
• Comments View
  • There is additional free parking available on Market Hill.

You are on Approach - Car Park to Alternative Entrance. Skip to the next section.

Approach - Car Park to Alternative Entrance

• The approach to the alternative entrance from the car park is via a slight or steep slope depending on where you are parked.
• The surfaces of the approach consist of loose gravel and tarmac.
• The end of the route will take you along the road so be aware of oncoming traffic.

You are on Outside Access (Alternative Entrance). Skip to the next section.

Outside Access (Alternative Entrance)

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• Entrance View
  • This information is for the entrance located at the front of the venue, off Market Hill.
  • There is stepped access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) towards you (pull).
  • The door(s) may be difficult to open.
  • The door(s) is/are double width but one door is locked.
  • The width of the door opening is 77cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• Step(s) View
  • The step(s) is/are located in front of the entrance.
  • There is/are 1 step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are not between 15cm and 18cm.
  • The height of the step(s) is/are 4cm.
  • There is not a/are not handrail(s) at the step(s).

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

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• Entrance View
  • This information is for the entrance located at the rear of the venue.
  • There is stepped access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) away from you (push).
  • The door(s) may be difficult to open.
  • The door(s) is/are single width.
  • The width of the door opening is 94cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • There is a second set of doors.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 76cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• Step(s) View
  • The step(s) is/are located in front of the entrance.
  • There is/are 3 step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 18cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails are not at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are not easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.

You are on Reception. Skip to the next section.

Reception

• The desk/counter is 7m (7yd 1ft) from the alternative entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is high (110cm+).
• The desk/counter does not have a low (76cm or lower) section.
• The lighting levels are low to moderate.
• There is not a hearing assistance system.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service(s).
• There is not a hearing assistance system.
• This venue does play background music.
• Music is played from lunch time onwards in the bar and restaurant.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are varied.

You are on Eating and Drinking (Bar). Skip to the next section.

Eating and Drinking (Bar)

• The following information is for the bar.
• The bar is located to the left of the reception desk.
• The bar does not serve food.
• Full table service is not available.
• Food or drinks are ordered from the service counter.
• Food or drinks can be brought to the table.
• There is not a lowered section at the counter.
• No tables are permanently fixed.
• No chairs are permanently fixed.
• All chairs have armrests.
• The nearest table is approximately 4m (4yd 1ft) from the alternative entrance.
• The distance between the floor and the lowest table is 33cm (1ft 1in).
• The distance between the floor and the highest table is 74cm (2ft 5in).
• The standard height for tables is 35cm.
• There is ample room for a wheelchair user to manoeuvre.
• Takeaway cutlery is not available.
• Drinking straws are available.
• Children are welcomed in the bar area.
• Menus are hand held only.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is bar snacks.

You are on Opening Times (Restaurant). Skip to the next section.

Opening Times (Restaurant)

• Monday 18:00 - 21:00.
• Monday 08:00 - 10:00.
• Tuesday 08:00 - 10:00.
• Tuesday 18:00 - 21:00.
• Wednesday 08:00 - 10:00.
• Wednesday 18:00 - 21:00.
• Thursday 08:00 - 10:00.
• Thursday 18:00 - 21:00.
• Friday 18:00 - 21:00.
• Friday 08:00 - 10:00.
• Saturday 18:00 - 21:00.
• Saturday 08:00 - 10:00.
• Sunday 08:00 - 10:00.
• Sunday 18:00 - 21:00.
• Sunday 12:00 - 14:30.

You are on Eating and Drinking (Restaurant). Skip to the next section.

Eating and Drinking (Restaurant)

• The following information is for the restaurant.
• The restaurant is located to the right as you enter via the alternative entrance.
• Full table service is available.
• No tables are permanently fixed.
• Some chairs are permanently fixed.
• No chairs have armrests.
• The nearest table is approximately 11m (12yd 1in) from the alternative entrance.
• The standard height for tables is 74cm.
• There is ample room for a wheelchair user to manoeuvre.
• Takeaway cutlery is not available.
• Drinking straws are available.
• Menus are hand held only.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is breakfasts and fine dining.

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• Comments View
  • The lighting levels are low to moderate.

You are on Level Change (Restaurant - Access to Upper Seating Area). Skip to the next section.

Level Change (Restaurant - Access to Upper Seating Area)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located to the rear of the restaurant.
• There is/are 1 step(s) to the area/service.
• The lighting levels at the step(s) are low to moderate.
• The step(s) is/are not clearly marked.
• The step(s) is/are deep (18cm+).
• There is not a/are not handrail(s) at the step(s).

You are on Other Floors. Skip to the next section.

Other Floors

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• Steps View
  • The floors which are accessible by stairs are G, 1.
  • There are 15+ steps between floors.
  • The steps are not clearly marked.
  • The steps are deep (18cm+).
  • The steps do have handrails.
  • The steps have a handrail on the left going up.
  • There is a landing.
  • The lighting levels are low to moderate.
• Other View
  • The area(s)/service(s) on the floors which are not accessible is/are all standard rooms within the main building.

You are on Approach - Car Park to The Terrace / Accessible Rooms. Skip to the next section.

Approach - Car Park to The Terrace / Accessible Rooms

• From the car park, there is a gravel walkway and a slight slope down the path to the terrace rooms.
• The surface of the path is block paving and the width is 136cm.
• There are spotlights along the path to aid with finding the rooms in the dark.

You are on Outside Access (The Terrace Rooms). Skip to the next section.

Outside Access (The Terrace Rooms)

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• Entrance View
  • This information is for the entrance located in the centre of the terrace outbuilding.
  • There is ramped/sloped access at this entrance.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are easy to open.
  • The door(s) is/are single width.
  • The width of the door opening is 79cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• Ramp/Slope View
  • The ramp/slope is located in the entrance doorway.
  • The gradient of the ramp/slope is steep.
  • The ramp/slope is permanent.

You are on Room (The Moat). Skip to the next section.

Room (The Moat)

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• General Information View
  • The Tourist Board rating is 3.
  • There are 21 rooms in total.
  • There are 11 standard ground floor rooms.
  • There are 8 standard rooms on other floors.
• Accessible Rooms View
  • There are accessible ensuite facilities.
  • There is / are 2 room(s) which has / have accessible ensuite facilities.
  • There is / are 1 adjoining room(s) available for carers.
• Location and Access View
  • The accessible room viewed is 2m (2yd 7in) from the terrace outbuilding entrance.
  • There is level access from an accessible entrance.
  • Some accessible rooms are located in a separate building from the main hotel.
  • There is not level access leading to the accessible room in a separate building.
• Accessible Room View
  • The room number or room name viewed was The Moat.
  • The width of the door is 78cm (2ft 7in).
  • The height of the bed is 61cm (2ft).
  • The measurement between the bed base and floor is 7cm (3in).
  • Light switches are within 120cm from floor level.
  • There is not a functional emergency alarm in the room.
  • No emergency alarm is fitted in the room.
  • An adjoining room is not available.
  • Assistance dogs are welcomed to stay with guests in accessible rooms.
• Accessible Ensuite View
  • The width of the door to the ensuite is 78cm (2ft 7in).
  • The door opens inwards.
  • The door is easy to open.
  • The door does not have a lock.
  • The dimensions of the accessible ensuite are 198cm x 259cm (6ft 6in x 8ft 6in).
  • There is not a lateral transfer space.
  • Wall mounted grab rails are not available for the toilet.
  • The toilet seat is 40cm (1ft 4in) above floor level.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm in height.
  • There is a sink.
  • The sink cannot be reached from seated on the toilet.
  • The height of the sink is 80cm (2ft 7in).
  • The tap type is twist/turn.
  • There is a mixer tap for the sink.
  • There is not a functional emergency alarm available in the ensuite.
  • No emergency alarm is fitted in the ensuite.
  • Disposal facilities are available.
  • There are mirrors.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
• Bath and Shower View
  • There is not a bath.
• Wheel In Shower View
  • There is a wheel in shower.
  • The shower head is adjustable.
  • The shower control type is lever.
  • There is no shower seat.
  • There are handrails available for the shower.
• Signage, colour contrast and lighting in accessible rooms View
  • The visual contrast between the external hotel room door and wall is high.
  • The visual contrast between the walls and floor is high.
  • The visual contrast between the internal hotel room door and wall is high.
  • The visual contrast between the external ensuite door and wall is high.
  • Lighting levels in the room are good.
• Colour contrast and lighting in accessible ensuite View
  • The visual contrast between the internal ensuite door and wall is high.
  • The visual contrast between the walls and floor in the ensuite is high.
  • The visual contrast between the grab rails and wall is low.
  • Lighting levels in the ensuite are moderate to good.
• Auxiliary Aids - General View
  • Some rooms have auxiliary aids for people with sensory impairments.
  • The available auxiliary aid(s) is(are) flashing alarm(s) and Teletext/subtitles.
  • Flashing fire alarms are in rooms.
  • The venue does provide other auxiliary aids for people with mobility impairments.
  • Other mobility auxiliary aids available are extra grab rails.
  • Assistance dogs are welcome to stay with guests in rooms.
  • The number of accessible rooms with baths is 1.
  • The number of accessible rooms with wheel in showers is 2.
• Ground Floor Standard Rooms View
  • There are standard rooms on the ground floor.
  • There is not level access to ground floor rooms.
  • Adjoining rooms are not available.
• Standard Rooms on Other Floors View
  • There are standard rooms on other floors.
  • The other floors cannot be accessed by lift.
  • Adjoining rooms are not available.
• Comments View
  • There are 2 accessible rooms in the terrace outbuilding which can be used as interconnected rooms as they are separated from the main building.
  • There are 10 standard garden rooms off the car park which have stepped access.

You are on Toilet with Adaptations (Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Left Hand Transfer)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 13m (14yd 8in) from the car park.
  • This accessible toilet is located in an outbuilding at the top of the car park to the right, off Market Hill.
  • There is not level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is required for the accessible toilet.
  • The key is not a radar key.
  • The key can be obtained from the reception staff.
  • The door opens inwards.
  • The door is locked by a lever twist.
  • The width of the accessible toilet door is 79cm (2ft 7in).
  • The door is easy to open.
  • The dimensions of the accessible toilet are 250cm x 205cm (8ft 2in x 6ft 9in).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 138cm (4ft 6in).
  • There is a dropdown rail on the transfer side.
  • There is a flush, however it is not on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is a/are open waste paper bin disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on the right.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 44cm (1ft 5in).
  • There is not a hand dryer.
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The wash basin is placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 84cm (2ft 9in).
• Colour Contrast and Lighting View
  • There is a medium colour contrast between the external door and wall.
  • There is a low visual contrast between the internal door and wall.
  • There is a high colour contrast between the wall-mounted grab rail(s) and wall.
  • There is a high colour contrast between the dropdown rail(s) and wall.
  • There is a high colour contrast between the walls and floor.
  • The lighting levels are good.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located within the accessible toilet.
  • The height of the baby change table once extended is 102cm (3ft 4in).
• Comments View
  • At the time of survey (January 2024) there was a table under the baby change at a height of 85cm.
  • There is a slight upwards slope from the car park to the accessible toilet.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female Toilet(s) View
  • The female toilet facilities that were surveyed are located on the ground floor, to the right of the stairway.
  • The female toilet(s) is/are approximately 7m (7yd 1ft) from the alternative entrance.
  • Inside the venue, there is level access to the female toilet(s).
  • Lighting levels in the female toilets are moderate to good.
• Access to Standard Male Toilet(s) View
  • The male toilet facilities that were surveyed are located on the ground floor, immediately to the left as you enter via the main entrance.
  • The male toilet(s) is/are approximately 1m (3ft 3in) from the main entrance.
  • Inside the venue, there is level access to the male toilet(s).
  • Lighting levels in the male toilets are moderate to good.

You are on Additional Info. Skip to the next section.

Additional Info

• Documents can be requested in Braille.
• Documents can be requested in large print.
• A bowl of water can be provided for an assistance dog.
• An assistance dog toilet area can be provided onsite.
• The assistance dog toilet area is located in the garden area as long as it is cleared up.
• A member of staff trained in BSL skills is not normally on duty.
• This service cannot be requested.