You are on Introduction. Skip to the next section.

Introduction

• Weavers' House Spa facilities include two spa lounges, a sauna, a steam room, treatment rooms, a nail salon, a spa shop, an outdoor vitality pool and garden terrace.
  Hotel residents get to enjoy complimentary use of the spa facilities for 2 hours per night of their stay at The Swan.
• The Swan at Lavenham Hotel link (new tab) - click here.

You are on Opening Times. Skip to the next section.

Opening Times

• Monday 09:00 - 18:30.
• Tuesday 09:00 - 18:30.
• Wednesday 09:00 - 18:30.
• Thursday 09:00 - 18:30.
• Friday 09:00 - 18:30.
• Saturday 09:00 - 18:30.
• Sunday 09:00 - 18:30.

You are on Location. Skip to the next section.

Location

• There is a bus stop within 150m (164yds) of the venue.
• The nearest National Rail station is Sudbury.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is free for all users.
  • The car park is located at the rear of the venue, off Lady Street.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders cannot be booked in advance.
  • There is/are 2 Blue Badge parking bay(s) within the car park.
  • Blue Badge parking bays can be reserved in advance.
  • The nearest Blue Badge bay is 27m (29yd 1ft) from the rear entrance.
  • The furthest Blue Badge bay is 30m (32yd 2ft) from the rear entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are loose chippings.
  • The car park surface is loose chippings.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is not a designated drop off point.
• Comments View
  • The Swan also owns the car park opposite the venue, behind Co-op.
  • This car park is barrier controlled and needs a code to access, which is given with your booking confirmation and changes weekly.
  • There is on-street parking available on High Street.

You are on Approach - Car Park to Rear Entrance. Skip to the next section.

Approach - Car Park to Rear Entrance

• From the hotel car park, there is a long slight to steep uphill slope towards the rear of the spa.
• The type of surface on the approach is gravel and concrete slabs.
• The width of the path is 117cm.
• There are no handrails on the approach.
• After the slope, there is a level approach to the access gate which may be uneven in some places.

You are on Approach - The Swan Hotel to Rear Entrance. Skip to the next section.

Approach - The Swan Hotel to Rear Entrance

• From the rear entrance of the hotel, there are 7 steps with a handrail on the right going up on the approach to the spa.
• The steps are not clearly marked.
• There is a steep upwards slope after the steps which leads to a second set of steps.
• There are 5 unmarked steps with a handrail on both sides.
• After the steps, the path levels out towards the access gate to the spa.
• The type of surfaces on this route are block paving and concrete slabs.

You are on Access Point (Rear Entrance Gate). Skip to the next section.

Access Point (Rear Entrance Gate)

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• Access Point View
  • This information is for the access point located at the rear of the spa.
  • There is an information board/map at this access point.
  • There is ramped/sloped access at this access point.
  • There is a gate which opens towards you (pull).
  • The gate is permanently held open.
  • The width of the gap is 73cm.
• Ramp/Slope View
  • The ramp/slope is located at the entrance gate.
  • The gradient of the ramp/slope is slight.

You are on Outside Access (Rear Entrance). Skip to the next section.

Outside Access (Rear Entrance)

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• Entrance View
  • This information is for the entrance located at the rear of the spa building.
  • There is stepped access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) towards you (pull).
  • The door(s) may be difficult to open.
  • The door(s) is/are single width.
  • The width of the door opening is 84cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • There is a second set of doors.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 78cm.
• Step(s) View
  • The step(s) is/are located in the second entrance doorway.
  • There is/are 1 step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 15cm.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

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• Entrance View
  • This information is for the entrance located at the front of the spa building, off High Street.
  • There is stepped access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) towards you (pull).
  • The door(s) may be difficult to open.
  • The door(s) is/are single width.
  • The width of the door opening is 84cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• Step(s) View
  • The step(s) is/are located on the approach to the entrance.
  • There is/are 5 step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are not between 15cm and 18cm.
  • The height of the step(s) is/are 14cm.
  • There is not a/are not handrail(s) at the step(s).

You are on Entrance (Internal Hotel Access). Skip to the next section.

Entrance (Internal Hotel Access)

• This information is for the entrance located in the internal corridor between the hotel and spa.

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• Entrance View
  • There is stepped access at this entrance.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 77cm.
  • There is a second set of doors.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 64cm.
• Step(s) View
  • The step(s) is/are located immediately after the entrance to the right.
  • There is/are 3 step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 15cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on the right going up.
  • Handrails are not at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are not easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • The lighting levels at the step(s) are low to moderate.
• Comments View
  • This entrance can be accessed via the first floor bedroom corridor, however, there are various stepped level changes along the route to it.

You are on Reception. Skip to the next section.

Reception

• The desk/counter is 4m (4yd 1ft) from the main entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is medium height (77cm - 109cm).
• The desk/counter does not have a low (76cm or lower) section.
• The lighting levels are low to moderate.
• There is not a hearing assistance system.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service(s).
• There is not a hearing assistance system.
• This venue does play background music.
• Music is played at all times.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are low to moderate.

You are on Nail Salon. Skip to the next section.

Nail Salon

• The nail salon is located on the ground floor of the spa, to the left of the reception desk.
• The width of the opening is 110cm.
• The height of the counter is 75cm.
• The type of the flooring is laminate.
• Chairs with and without armrests are available.
• The lighting levels are low to moderate.

You are on Spa Lounge. Skip to the next section.

Spa Lounge

• The spa lounge is located on the ground floor of the spa.
• There is a single, manual door that opens away from you (push).
• The door may be difficult to open and is 78cm wide.
• There is a 15cm step in the entrance doorway.
• Tables range in height between 40cm - 81cm.
• The type of flooring is laminate and carpet.
• Sofas and stools are available.
• The lighting levels are low to moderate.

You are on Standard Changing Room (Male and Female). Skip to the next section.

Standard Changing Room (Male and Female)

• There is a/are standard changing room(s) available.
• The standard changing room(s) is/are approximately 10m (10yd 2ft) from the rear entrance.
• The standard changing room(s) is/are approximately 11m (12yd 1in) from the reception desk.
• The standard changing room(s) is/are approximately 18m (19yd 2ft) from the outdoor vitality pool.
• The standard changing room(s) surveyed is/are located along the ground floor corridor, to the left.
• There is level access to the standard changing room(s).
• Shower facilities are available within the changing room(s).
• There is level access to the shower facilities.

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• Comments View
  • There are standard toilets and lockers available within the changing rooms.

You are on Sauna and Steam Rooms. Skip to the next section.

Sauna and Steam Rooms

• The sauna and steam rooms are located on the ground floor of the spa.
• The entrances are 94cm wide.
• There is bench seating before you enter the sauna and steam rooms. The benches are 45cm high.
• The coat hooks are 147cm high.
• The door into the steam room is single, opens towards you (pull) and is easy to open.
• The width of the door is 66cm.
• There is also benched seating within the steam room.
• The door into the sauna is single, opens towards you (pull) and is easy to open.
• The width of the door is 76cm.
• The benched seating within the sauna is 35cm high.
• The lighting levels are low to moderate.

You are on Outdoor Vitality Pool and Garden Terrace. Skip to the next section.

Outdoor Vitality Pool and Garden Terrace

• The outdoor vitality pool and garden terrace is located at the rear of the spa building.
• The type of flooring throughout is paving slabs and wooden decking.
• The surfaces may become slippery when wet.
• The types of seating available includes lounge chairs and armchairs.
• There is s deep step to access the vitality pool with handrails on both sides.
• There is level access around the pool and seating area.
• There are three medium steps to access the outdoor shower area which have no handrails and markings that are faded.
• There are three medium steps with no handrails to access the lower level seating area.
• There are four medium steps with a handrail on the right going up to access the upper decked seating area. The steps are not clearly marked.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located on the ground floor, at the rear of the corridor.
• The lift is a platform lift.
• The floors which are accessible by this lift are G, 1.
• Wall mounted information boards are not provided at lift landings.
• The lift is approximately 11m (12yd 1in) from the rear entrance.
• Staff do need to be notified for use of the lift.
• The clear door width is 103cm (3ft 5in).
• The dimensions of the lift are 103cm x 138cm (3ft 5in x 4ft 6in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is good.

You are on Other Floors. Skip to the next section.

Other Floors

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• Steps View
  • The floors which are accessible by stairs are G, 1.
  • There are 15+ steps between floors.
  • The steps are not clearly marked.
  • The steps are deep (18cm+).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are low to moderate.

You are on First Floor - Treatment Room - Challis. Skip to the next section.

First Floor - Treatment Room - Challis

• The Challis room is located on the first floor of the spa, approximately 6 metres from the lift.
• The entrance door is single, manual, opens away from you (push) and may be difficult to open.
• The width of the door is 77cm.
• The treatment bed is adjustable.
• There is room to manoeuvre around the bed for a wheelchair user.
• A chair with armrests is available.
• The height of the wash basin is 90cm.
• The type of taps are lever mixer.
• The type of flooring is laminate.
• The lighting levels are low, but adjustable.
• There is quiet music playing in the background.

You are on First Floor - Treatment Room - Cheviot. Skip to the next section.

First Floor - Treatment Room - Cheviot

• The Cheviot room is located on the first floor of the spa, approximately 4 metres to the left as you exit the lift.
• The entrance door into the room is single, manual, opens away from you (push) and may be difficult to open.
• The width of the door is 78cm.
• There is a 15cm step down into the room in the entrance doorway.
• The treatment bed is adjustable.
• There is a chair with armrests available.
• There is not room for a wheelchair user to manoeuvre around the bed.
• The height of the wash basin is 90cm.
• The type of taps are lever mixer.
• There is quiet background music playing inside the room.
• The lighting levels are low, but adjustable.

You are on First Floor - Quiet Space. Skip to the next section.

First Floor - Quiet Space

• The Quiet Space is located on the first floor of the spa, approximately 5 metres from the lift.
• The entrance door is single, manual, opens away from you (push) and may be difficult to open.
• The width of the door is 78cm.
• There is a single step down at the threshold with a height of 14cm.
• It is not clearly marked.
• There are no handrails.
• The room consists of 4 chaise lounges each with side tables.
• The 4 chaise lounges have heights of 39cm and lengths of 137cm .
• They are not adjustable.
• The side tables have a height of 45cm.
• There is room to manoeuvre around the beds for a wheelchair users.
• The type of flooring is carpet.
• The lighting levels are low, but adjustable.
• There is none or very little noise in the room.

You are on Toilet with Adaptations (Ground Floor - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Ground Floor - Right Hand Transfer)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 12m (13yd 4in) from the rear entrance.
  • This accessible toilet is located along the ground floor corridor, to the left.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 87cm (2ft 10in).
  • The door may be difficult to open.
  • The dimensions of the accessible toilet are 157cm x 216cm (5ft 2in x 7ft 1in).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 79cm (2ft 7in).
  • There is a dropdown rail on the transfer side.
  • There is a flush, however it is not on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary and waste paper pedal bin disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 190cm from the floor.
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is a shelf within the accessible toilet.
  • The shelf has the minimum dimensions of 12.5cm x 40cm.
  • The shelf is at a height of 74cm.
  • The shelf is located where it is reachable.
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is not a hand dryer.
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 75cm (2ft 6in).
• Colour Contrast and Lighting View
  • There is a high colour contrast between the external door and wall.
  • There is a high visual contrast between the internal door and wall.
  • There is a high colour contrast between the wall-mounted grab rail(s) and wall.
  • There is a high colour contrast between the dropdown rail(s) and wall.
  • There is a medium colour contrast between the walls and floor.
  • The lighting levels are good.

You are on Standard Toilet(s) (First Floor). Skip to the next section.

Standard Toilet(s) (First Floor)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Shared Toilet(s) View
  • The shared toilets that were surveyed are located on first floor of the spa.
  • The shared toilet(s) is/are approximately 7m (7yd 1ft) from the lift.
  • Inside the venue, there is level access to the shared toilet(s).
  • This is by lift.
  • Lighting levels in the shared toilets are moderate to good.
• Comments View
  • There are additional standard toilets available within the changing rooms.

You are on Additional Info. Skip to the next section.

Additional Info

• Documents are not available in Braille.
• Documents are not available in large print.
• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.
• This service cannot be requested.