Access Guide
Accommodation Overview
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About
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- There are 62 bedrooms in total.
- There is step-free level access to some of the bedrooms.
- There are 4 bedrooms with adaptations.
- There is step-free level access to all bedrooms with adaptations.
- None of the bedrooms with adaptations have adjoining rooms.
- 2 bedrooms with adaptations have an ensuite with a wheel-in shower.
- 2 bedrooms with adaptations have an ensuite with a bath.
- Dogs are welcomed at this venue.
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Parking and Public Transport
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- The venue has its own car park, with Blue Badge parking available.
- The nearest train station is Newmarket.
- The nearest bus station is Bury St Edmunds.
- For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
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Getting In and Around
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- There is step-free level access at the most accessible entrance.
- There is step-free level access throughout the majority of areas.
- The following areas have stepped access: room's 101 to 132.
- Access throughout may include manual doors, doors permanently held open and narrow walkways.
- The ground floor and first floor can be accessed via stairs.
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Getting Help and Assistance
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- There is seating available.
- There is a portable hearing assistance system.
- You can borrow or hire the following equipment: a deaf alert system, vibrating pillows and shower chairs.
- There is a water bowl available for assistance dogs.
- There is not a designated assistance dog spending area.
Parking
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Car Park
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- The car park is located off Mildenhall Road.
- The car park is open air/surface.
- The car park surface consists of tarmac.
- There are 4 designated Blue Badge parking bays available.
- The Blue Badge bays are clearly marked and signposted.
- The surveyed Blue Badge parking bay dimensions are 250cm (width) x 448cm (depth).
- The hatched/marked zones vary between bays.
- The width of the marked zone is 103cm.
- The nearest designated bay is 6m from the entrance.
- The most accessible route from the Blue Badge parking has step-free level access and a slight ramp or slope.
- There is a dropped kerb without tactile paving from the designated Blue Badge parking.
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Charges and Restrictions
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- This car park is for visitors and Blue Badge holders only.
- Parking is free for all users.
- Parking is free for Blue Badge holders.
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Drop-off Point
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- There is not a designated drop-off point available.
Entrance
- This entrance is located at the front of the hotel.
- The entrance area is clearly signed.
- There is a canopy or recess which provides weather protection at the entrance.
- There is step-free access via slope at the entrance.
- The slope has a slight gradient.
- There is an intercom at a height of 139cm.
- There are double manual doors at this entrance.
- The doors open towards you.
- The width of the opening is 154cm.
- There is a small lip on the threshold of the opening.
- The doors have a low visual contrast.
- There is step-free level access as you enter.
Reception
- The reception is located straight ahead as you enter the hotel.
- The distance from the entrance is 7m.
- There is step-free level access to the reception.
- The height of the reception desk is 114cm.
- There is not a lowered section at the desk.
- The reception has patterned/distracting backgrounds.
- There is a clearly signed portable hearing assistance system.
- The hearing assistance system was tested and working at the time of the survey.
- There is no (or very little) background noise in this area.
- Some flooring is patterned.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
- There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- There is space for an assistance dog to rest in the seating area.
- Seating available in this area includes: benches.
Getting Around
- There is step-free level access throughout all areas.
- The following areas have stepped access: rooms 101 to 132.
- Access throughout may include manual doors, doors permanently held open and narrow walkways.
- Some flooring is patterned.
- There is a high visual contrast between the walls and floor in all walkways.
- There is no (or very little) background noise.
- Wayfinding signage is provided.
- Signage is clearly visible with high contrasting colours.
- The colour, design and typeface of signs is consistent throughout.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
Stairs
- The stairs surveyed are located at the rear of hotel.
- The ground floor and first floor can be accessed by these stairs.
- There are 15 steps between floors.
- The steps are clearly marked and have a handrail on the right going up.
- The handrail is easy to grip.
- The handrail covers the flight of stairs throughout its length.
- The handrail does not extend horizontally beyond the first and last step.
- The height of the steps is between 15cm and 18cm.
- The height of the highest step is 18cm.
- The depth of the steps is not between 30cm and 45cm.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
Bedroom and Ensuite with Adaptations (Bath - Room 11)
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Bedroom Access
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- The bedroom surveyed is located on the left rear side of the ground floor.
- The distance from the entrance is 46m.
- The most accessible route to the bedroom has step-free level access, manual doors and narrow walkways .
- There is step-free level access into the bedroom.
- There is numbered signage on or near the door.
- The key lock is at a height of 97cm.
- The door opens inwards and has a low visual contrast.
- The door requires effort to open.
- The width of the door opening is 76cm.
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Bedroom Features
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- The bedroom has twin beds.
- The top of the mattress is 48cm from the floor.
- The space under the bed is 15cm from the floor.
- There is not room for a wheelchair user to manoeuvre next to the bed (150cm x 150cm).
- The following is available in this bedroom: a mixture of chairs with and without armrests, bedside plug sockets, a desk, a TV with subtitles and a flashing fire alarm.
- There is a push button emergency alarm.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
- This bedroom does not have an adjoining room.
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Ensuite Access
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- There is step-free level access into the ensuite.
- The ensuite door opens outwards and has a medium visual contrast.
- The door requires effort to open.
- The width of the door opening to the ensuite is 87cm.
- Internally the door has a medium visual contrast.
- There is a grab rail on the internal door with a medium visual contrast.
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Ensuite Dimensions and Features
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- The dimensions of the ensuite are 160cm (width) x 200cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
- The lateral transfer space is 84cm (from the side of the toilet pan).
- There is a spatula flush on the transfer side.
- There is a horizontal grab rail on the non-transfer side.
- The horizontal grab rail has a medium visual contrast.
- There is a vertical grab rail on the transfer side.
- The vertical grab rail has a medium visual contrast.
- There is a dropdown rail on the transfer side.
- The dropdown rail has a medium visual contrast.
- The toilet seat is 45cm from the floor.
- The toilet seat has a low visual contrast.
- There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
- The toilet roll holder has a low visual contrast.
- The toilet roll holder is 79cm from the floor.
- The wash basin and taps can be reached when seated on the toilet.
- The wash basin is 78cm from the floor.
- The wash basin has a lever mixer tap.
- The vertical grab rail is on the right as you face the wash basin.
- The wash basin grab rail has a high visual contrast.
- There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
- The soap dispenser has a high visual contrast.
- The soap dispenser is 95cm from the floor.
- There is no emergency alarm.
- There is a mirror.
- There is no shelf.
- The ensuite has a pedal bin.
- There is one coat hook.
- The coat hook is 145cm from the floor.
- The walls and floor have a high visual contrast.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
- The ensuite has a bath with an overhead shower.
- The height of the side of the bath from floor level is 53cm.
- The bath controls are twist/turn.
- There is an adjustable shower head which can also be detached.
- The shower controls are twist/turn.
- There are grab rails for the shower.
- The shower grab rails have a medium visual contrast.
- There is a pull cord emergency alarm for the shower within 10cm from the floor.
Bedroom and Ensuite with Adaptations (Wheel-In Shower - Room 15)
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Bedroom Access
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- The bedroom surveyed is located on the left rear side of the ground floor.
- The distance from the entrance is 58m.
- The most accessible route to the bedroom has step-free level access, manual doors and narrow walkways .
- There is step-free level access into the bedroom.
- There is numbered signage on or near the door.
- The key lock is at a height of 93cm.
- The door opens inwards and has a high visual contrast.
- The door requires effort to open.
- The width of the door opening is 87cm.
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Bedroom Features
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- The bedroom has a super king bed which can be split into two singles.
- The top of the mattress is 49cm from the floor.
- The space under the bed is 14cm from the floor.
- There is not room for a wheelchair user to manoeuvre next to the bed (150cm x 150cm).
- The following is available in this bedroom: a mixture of chairs with and without armrests, wardrobes for seated users, bedside plug sockets, a desk, a TV with subtitles and a flashing fire alarm.
- There is a push button emergency alarm.
- Lighting levels vary due to the size of the space.
- This bedroom does not have an adjoining room.
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Ensuite Access
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- There is step-free level access into the ensuite.
- The ensuite door opens outwards and has a high visual contrast.
- The door requires effort to open.
- The width of the door opening to the ensuite is 88cm.
- Internally the door has a high visual contrast.
- There is a grab rail on the internal door with a medium visual contrast.
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Ensuite Dimensions and Features
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- The dimensions of the ensuite are 227cm (width) x 215cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is a lateral transfer space to the right as you face the toilet.
- The lateral transfer space is 169cm (from the side of the toilet pan).
- There is a spatula flush on the transfer side.
- There is a horizontal grab rail on the non-transfer side.
- The horizontal grab rail has a high visual contrast.
- There is a vertical grab rail on the transfer side.
- The vertical grab rail has a high visual contrast.
- There is a dropdown rail on the transfer side.
- The dropdown rail has a high visual contrast.
- The toilet seat is 46cm from the floor.
- The toilet seat has a low visual contrast.
- There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
- The toilet roll holder has a low visual contrast.
- The toilet roll holder is 78cm from the floor.
- The wash basin and taps can be reached when seated on the toilet.
- The wash basin is 72cm from the floor.
- The wash basin has a lever mixer tap.
- The vertical grab rails are on both sides of the wash basin.
- The wash basin grab rails have a high visual contrast.
- There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
- The soap dispenser has a high visual contrast.
- The soap dispenser is 83cm from the floor.
- There is no emergency alarm.
- There is a mirror.
- There is no shelf.
- The ensuite has a pedal bin.
- There are multiple coat hooks.
- The coat hooks are 100cm and 142cm from the floor.
- The walls and floor have a high visual contrast.
- Lighting levels were even at the time of the survey.
- The ensuite has a wheel-in shower.
- There is room for a wheelchair user to manoeuvre in the shower (150cm x 150cm).
- There is an adjustable shower head which can also be detached.
- The shower controls are twist/turn.
- There is a flip-down shower seat.
- The shower seat is 44cm from the floor.
- There are grab rails and a dropdown rail for the shower.
- The shower grab rails have a high visual contrast.
- The shower dropdown rail has a high visual contrast.
- There is a pull cord emergency alarm for the shower within 10cm from the floor.
