Access Guide
Location
- The venue is situated within the centre of the town.
- This venue is situated in Mildenhall.
- The venue is not situated on a road which has a steep gradient.
- There is a bus stop within 150m (164yds) of the venue.
- The nearest mainline station is Newmarket.
Opening Times
- Monday 10:00 - 16:00.
- Tuesday 10:00 - 16:00.
- Wednesday 10:00 - 16:00.
- Thursday 10:00 - 16:00.
- Friday 10:00 - 16:00.
- Saturday 10:00 - 14:00.
- Sunday Closed.
Parking
- The venue does have its own car park.
- Parking is free for Blue Badge holders.
- The car park is at the side of the venue.
- The car park type is open air/surface.
- Parking spaces for Blue Badge holders do not need to be booked in advance.
- There are 4 designated parking bay(s) within the car park.
- The dimensions of the designated parking bay(s) are 420cm x 520cm (13ft 9in x 17ft 1in).
- The nearest designated bay is 6m (19ft 8in) from the main entrance.
- The furthest designated bay is 17m (19yd) from the main entrance.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is / are uneven surfaces.
- The car park surface is tarmac.
- There is a dropped kerb / non stepped access from the car park to the venue.
- The dropped kerb does not have tactile paving.
- The patron does not have to cross a road.
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On Street Parking and Drop-off Details.
View
- There is not a designated drop off point.
Outside Access (Main Entrance)
- This information is for the entrance located to the front of the building.
- There is not level access into the venue.
- The main doors open automatically.
- The doors are double width.
- The door opening is 240cm (7ft 10in) wide.
Level Change (Main Entrance)
- There is a ramp or slope to access this service.
- The ramp or slope is located in front of the entrance.
- The ramp or slope is easy.
- The ramp or slope is permanent.
Reception (Information Centre)
- The desk/counter is 5m (5yd 1ft) from the main entrance.
- There is level access to the desk/counter from the entrance.
- The desk/counter is low (76cm or lower).
- The lighting levels are medium.
- There is not a hearing assistance system.
Inside Access
- There is level access to the service(s).
- This venue does not play background music.
- Motorised scooters are allowed in public parts of the venue.
- The lighting levels are medium.
Bus Station
- The station is staffed.
- There are generally 1 member(s) of staff on duty.
- The station is not staffed between 19:00 till 08:00.
- There is not an office to obtain help (other than the ticket office).
- There is a ticket office / travelcentre.
- The ticket office / travel centre is located opposite the main entrance.
- The ticket office / travel centre is 5m (16ft 5in) from the main entrance.
- There are 3 stands / bays.
- Announcements are visual.
- The bus companies operating within this station are Stephenson's, Mulleys Motorways and National Express.
- There is a taxi rank at the station.
- The taxi rank is located to the left of the main entrance.
- The taxi rank is 10m (32ft 10in) from the main entrance.
- There is not a wheelchair for patrons to borrow.
- Shops and services within the station include the Tourist Information Centre.
- All key concourse shops and services have level access.
Bus Station Stand
- Stand / Bay number(s) 1-2-3.
- The stands which have level access are 1-2-3.
Accessible Toilet
- There are accessible toilets within this venue designated for public use.
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Location and Access
View
- The toilet is not for the sole use of disabled people.
- There is pictorial, Braille and tactile signage on or near the toilet door.
- The accessible toilet is 7m (22ft 12in) from the main entrance.
- The accessible toilet is located to the right as you enter.
- There is level access to the accessible toilet.
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Features and Dimensions
View
- This is not a unisex toilet.
- This is a female only toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a twist lock.
- The width of the accessible toilet door is 85cm (2ft 9in).
- The door is heavy.
- The dimensions of the accessible toilet are 140cm x 230cm (4ft 7in x 7ft 7in).
- Floor manoeuvring space is clear in the accessible toilet.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 80cm (2ft 7in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is a functional emergency alarm available.
- It is a push button style of alarm.
- Disposal facilities are available in the cubicle.
- There is a coat hook.
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Position of Fixtures
View
- Wall mounted rails are available.
- As you face the toilet the wall mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There are mirrors in the accessible toilet.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is placed higher than 100cm (3ft 3in).
- The hand dryer is 110cm (3ft 7in) high.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is placed higher than 100cm (3ft 3in).
- The toilet roll holder is 115cm (3ft 9in) high.
- There is a sink.
- The sink cannot be reached from seated on the toilet.
- The sink is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
View
- The contrast between the external door and wall is good.
- The contrast between the internal door and wall is good.
- The contrast between the grab rails and wall is good.
- The contrast between the drop down rails and wall is good.
- The contrast between the walls and floor is good.
- Lighting levels are medium.
Accessible Toilet
- There are accessible toilets within this venue designated for public use.
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Location and Access
View
- The toilet is not for the sole use of disabled people.
- There is tactile, pictorial and Braille signage on or near the toilet door.
- The accessible toilet is 10m (32ft 10in) from the main entrance.
- The accessible toilet is located to the right as you enter.
- There is level access to the accessible toilet.
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Features and Dimensions
View
- This is not a unisex toilet.
- This is a male only toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a twist lock.
- The width of the accessible toilet door is 84cm (2ft 9in).
- The door is heavy.
- The dimensions of the accessible toilet are 145cm x 220cm (4ft 9in x 7ft 3in).
- Floor manoeuvring space is clear in the accessible toilet.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 78cm (2ft 7in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is a functional emergency alarm available.
- It is a push button style of alarm.
- Disposal facilities are not available in the cubicle.
- There is a coat hook.
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Position of Fixtures
View
- Wall mounted rails are available.
- As you face the toilet the wall mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There are mirrors in the accessible toilet.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 47cm (1ft 7in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is placed higher than 100cm (3ft 3in).
- The hand dryer is 115cm (3ft 9in) high.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is placed higher than 100cm (3ft 3in).
- The toilet roll holder is 118cm (3ft 10in) high.
- There is a sink.
- The sink cannot be reached from seated on the toilet.
- The sink is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
View
- The contrast between the external door and wall is good.
- The contrast between the internal door and wall is good.
- The contrast between the grab rails and wall is good.
- The contrast between the drop down rails and wall is good.
- The contrast between the walls and floor is good.
- Lighting levels are medium.
Standard Toilet(s)
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Availability and Location of Standard Toilets
View
- Standard toilets are not available.
Additional Info
- Staff do receive disability awareness / equality training.
- Documents are not available in Braille.
- Documents are available in large print.
- A bowl of water can be provided for an assistance dog.
- A member of staff trained in BSL skills is not normally on duty.