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Tesco Extra

Fordham Road, Newmarket, Suffolk, CB8 7AH

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Access Guide

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Location

  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Newmarket.

Opening Times

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is free for all users.
    • The car park is located at the front of the venue.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 10+ Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 360cm x 520cm (11ft 10in x 17ft 1in).
    • The nearest Blue Badge bay is 18m (19yd 2ft) from the main entrance.
    • The furthest Blue Badge bay is 46m (50yd 11in) from the main entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user unaided.
    • The car park surface is tarmac.
    • There is not a road to cross between the car park and the entrance.
    • The car park does not have a height restriction barrier.
  • Drop-off Point View
    • There is not a designated drop off point.

Outside Access (Main Entrance)

  • This information is for the entrance located at the front of the building.
  • There is level access into the venue.
  • The main door(s) open(s) automatically.
  • The door(s) is / are double.
  • The width of the door opening is 280cm (9ft 2in).
  • Second set of doors View
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is / are double.
    • The width of the door opening is 280cm (9ft 2in).
  • Comments View
    • There are two sets of identical entranes here.

Reception (Customer Services)

  • The desk/counter is 10m (10yd 2ft) from the main entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter does not have a low (76cm or lower) section.
  • The lighting levels are bright.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use the system.
  • Comments View
    • The customer service desk doubles as the lotto and tobacco counter.

Reception (Travel Money)

  • The desk/counter is 18m (19yd 2ft) from the main entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter does not have a low (76cm or lower) section.
  • The lighting levels are bright.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use the system.
  • Opening Times View
    • Monday 09:00 - 18:00.
    • Tuesday 09:00 - 18:00.
    • Wednesday 09:00 - 18:00.
    • Thursday 09:00 - 18:00.
    • Friday 09:00 - 18:00.
    • Saturday 09:00 - 18:00.
    • Sunday 10:30 - 16:00.

Reception (Pharmacy)

  • The desk/counter is 45m (49yd 8in) from the main entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter does not have a low (76cm or lower) section.
  • The lighting levels are bright.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use the system.
  • Comments View
    • The Pharmacy is located at the rear of the store.
  • Opening Times View
    • Monday 08:00 - 20:00.
    • Tuesday 08:00 - 20:00.
    • Wednesday 08:00 - 20:00.
    • Thursday 08:00 - 20:00.
    • Friday 08:00 - 20:00.
    • Saturday 08:00 - 20:00.
    • Sunday 10:00 - 16:00.

Reception (Opticians)

  • The desk/counter is 45m (49yd 8in) from the main entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter does not have a low (76cm or lower) section.
  • The lighting levels are bright.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use the system.
  • Comments View
    • The Opticians is located at the rear of the store.
  • Opening Times View
    • Monday 09:00 - 20:00.
    • Tuesday 09:00 - 20:00.
    • Wednesday 09:00 - 20:00.
    • Thursday 09:00 - 20:00.
    • Friday 09:00 - 19:00.
    • Saturday 09:00 - 19:00.
    • Sunday 10:00 - 16:00.

Reception (Click and Collect)

  • The desk/counter is 80m (87yd 1ft) from the main entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter does not have a low (76cm or lower) section.
  • The lighting levels are bright.
  • There is not a hearing assistance system.
  • Comments View
    • The Click and Collect area is located at the far left of the store.

Counter (Checkouts)

  • The counter is 20m (21yd 2ft) from the main entrance.
  • There is level access to the counter from the entrance.
  • There is sufficient space to write or sign documents on the counter.
  • The height of the counter is 85cm (2ft 9in).
  • There is not a lowered section.
  • The height of the counter is medium height (77cm - 109cm).
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use the system.
  • Lighting levels are bright.
  • Comments View
    • There are self-service checkouts available close to the main entrance.
    • There are several Scan and Shop checkouts available next to the self-service checkouts.

Inside Access

  • There is level access to the service(s).
  • This venue does play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are bright.

Eating and Drinking (The Cafe)

  • The following information is for the café.
  • The café is located to the far right of the store.
  • Full table service is not available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • There is not a lowered section at the counter.
  • No tables are permanently fixed.
  • Some chairs are permanently fixed.
  • Some chairs have armrests.
  • The nearest table is approximately 25m (27yd 1ft) from the main entrance.
  • The standard height for tables is 73cm.
  • There is ample room for a wheelchair user to manoeuvre.
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is available.
  • Drinking straws are available.
  • Menus are hand held and wall.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals and snacks.

Accessible Toilet

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is tactile, pictorial and written text signage on or near the toilet door.
    • This accessible toilet is approximately 19m (20yd 2ft) from the main entrance.
    • The accessible toilet is located to the right as you enter.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 84cm (2ft 9in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 255cm x 240cm (8ft 4in x 7ft 10in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 120cm (3ft 11in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is sensor.
    • There is not a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a/are female sanitary and non-infectious waste disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on the left.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 47cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 105cm (3ft 5in).
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.

Standard Toilet(s)

Baby Changing Room

  • The baby changing room is located next to the accessible toilet, which is on the right as you enter from the main entrance.
  • The door to enter is a single door.
  • The door opens towards you (pull).
  • The door is heavy.
  • The width of the door opening is 84cm.
  • There is a baby change table available.
  • The height of the baby change table is 87cm
  • There is a standard toilet with sink and a seat also available.

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents are available in Braille.
  • Documents are available in large print.
  • A bowl of water can be provided for an assistance dog.
  • An assistance dog toilet area can be provided onsite.
  • The assistance dog toilet area is located outside the main entrance and throughout the car park.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service cannot be requested.
  • Home visits / services are available.
  • Comments View
    • There are wheelchairs, walkers and mobility scooters available for use if required.
    • These can be obtained by seeing the customer service desk or by asking security.