Access Guide
Introduction
- Services / facilities within the building include a café.
- Africa Alive Zoological Reserve - The Glade link (new tab) - click here.
- Africa Alive Zoological Reserve - Parkside Pizza link (new tab) - click here.
- Africa Alive Zoological Reserve link (new tab) - click here.
Opening Times
- The venue has seasonal opening times.
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Comments
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- Opening times vary by season; please see website or contact the venue in advance for details.
Outside Access (Main Entrance)
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Entrance
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- This information is for the entrance located at the front of the café.
- There is ramped/sloped access at this entrance.
- The main door(s) open(s) away from you (push).
- The door(s) may be difficult to open.
- The door(s) is/are double width but one door is locked.
- The width of the door opening is 78cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
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Ramp/Slope
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- The ramp/slope is located directly in front of the entrance.
- The gradient of the ramp/slope is steep.
- The ramp/slope is permanent.
- There is not a level landing at the top of the ramp/slope.
- There is not a/are not handrail(s) at the ramp.
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Comments
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- The door at this entrance is permanently held open during the summer months.
Eating and Drinking
- The following information is for the café.
- The café is located in the centre of the zoo.
- Full table service is not available.
- Food or drinks are ordered from the service counter.
- Food or drinks can be brought to the table.
- There is not a lowered section at the counter.
- All tables are permanently fixed.
- No chairs are permanently fixed.
- Some chairs have armrests.
- The nearest table is approximately 3m (3yd 10in) from the Entrance.
- The standard height for tables is 110cm.
- There is ample room for a wheelchair user to manoeuvre.
- Plastic / takeaway cups are available.
- Plastic / takeaway cutlery is available.
- Drinking straws are available.
- Menus are wall only.
- Menus are not available in Braille.
- Menus are not available in large print.
- Picture menus are not available.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is hot and cold meals and snacks.
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Comments
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- There is a counter inside (shown in photographs 1 and 2), as well as a takeaway window outside (shown in photographs 3 and 4).
Accessible Toilet (Right Hand Transfer)
- Accessible toilet facilities are available.
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Location and Access
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- There is pictorial and written text signage on or near the toilet door.
- This accessible toilet is approximately 31m (33yd 2ft) from the Main Entrance.
- This accessible toilet is located to the north side of the adjacent Parkside Pizza restaurant building, opposite the Flamingo enclosure.
- There is level access to this accessible toilet.
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Features and Dimensions
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- This is a shared toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a locking handle.
- The width of the accessible toilet door is 105cm (3ft 5in).
- The door may be difficult to open.
- The dimensions of the accessible toilet are 199cm x 235cm (6ft 6in x 7ft 9in).
- There is sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 129cm (4ft 3in).
- There is a dropdown rail on the transfer side.
- There is a flush, however it is not on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is not fully functional.
- The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- Disposal facilities are available in the cubicle.
- There is a/are sanitary, non-infectious waste and open waste paper bin disposal units.
- There is a/are coat hook(s).
- The height of the coat hook is 147cm from the floor.
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Position of Fixtures
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- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are not placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin cannot be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is good.
- There is a high colour contrast between the internal door and wall.
- The contrast between the wall-mounted grab rail(s) and wall is fair.
- There is a fair colour contrast between the dropdown rail(s) and wall.
- The contrast between the walls and floor is fair.
- The lighting levels are moderate to good.
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Baby Change Facilities
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- Baby change facilities are located within the venue.
- Baby change facilities are located in the Parent and Baby Room next to the Parkside Pizza Standard Toilets.
- The height of the baby change table once extended is 67cm (2ft 2in).
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
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Access to Standard Female and Male Toilet(s)
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- The female and male toilet facilities that were surveyed are located to the north side of the adjacent Parkside Pizza restaurant building, opposite the Flamingo enclosure.
- The female and male toilets are approximately 31m (33yd 2ft) from the Main Entrance.
- Inside the venue, there is level access to the female and male toilets.
- Lighting levels in the female and male toilets are moderate to good.
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Baby Change Facilities
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- Baby change facilities are located within the venue.
- Baby change facilities are located in the Parent and Baby Room next to the Parkside Pizza Standard Toilets.
- The height of the baby change table once extended is 67cm (2ft 2in).
- Inside the venue, there is level access to the baby change facility.
Parent and Baby Room
- There is a parent and baby room for public use.
- The parent and baby room is located to the north side of the adjacent Parkside Pizza restaurant building, opposite the Flamingo enclosure.
- The parent and baby room is approximately 31m from the Main Entrance.
- There is step-free access to the parent and baby room.
- Staff do not need to be notified for use of the room.
- There is pictorial and written text signage on or near the parent and baby room door.
- The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
- The baby change table is not height adjustable.
- The height of the baby change table once extended is 67cm (2ft 2in).
- There are disposal facilities in the parent and baby room.
- There is a wash basin in the parent and baby room.
- The height of the wash basin is 82cm.
- The wash basin tap type is push.
- There is a/are chair(s) in the parent and baby room.
- There is a chair with armrests on both sides.
- There is not a toilet in the parent and baby room.
- There is not a red flashing fire alarm beacon within the room.
- The lighting levels are moderate to good.
Additional Info
- Documents are not available in Braille.
- Documents can be requested in large print.
- A bowl of water can be provided for an assistance dog.
- An assistance dog toilet area can be provided onsite.
- The assistance dog toilet area is located on any of the grassed areas near the café.
- A member of staff trained in BSL skills is not normally on duty.
- This service can be requested.