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Banham Zoological Gardens

Kenninghall Road, Banham, Norwich, Norfolk, NR16 2HE

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Access Guide

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Introduction

  • Services / facilities within the building include a gift shop, standard toilets, accessible toilets, and a changing place.
  • Services / facilities within the grounds include a zoo housing a wide variety of animals from across the world.

Opening Times

  • The venue has seasonal opening times.
  • Comments View
    • Opening times vary by season:
    • 1st November - 3rd March: 09:30-16:00
    • 4th March - 30th June: 09:30-17:00
    • 1st July - 31st August: 09:30-17:30
    • 1st September - 31st October: 09:30-17:00.

Location

  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Eccles Road.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is free for all users.
    • The car park is located to the east of the zoo, off Kenninghall Road.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders cannot booked in advance.
    • There is/are 10+ Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 290cm x 575cm (9ft 6in x 18ft 10in).
    • The nearest Blue Badge bay is 63m (68yd 2ft) from the Main Entrance.
    • The furthest Blue Badge bay is 125m (136yd 2ft) from the Main Entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are uneven surfaces.
    • The car park surface is loose chippings.
    • There is not a road to cross between the car park and the entrance.
    • The car park does not have a height restriction barrier.
  • Drop-off Point View
    • There is not a designated drop off point.

Access Point (Main Entrance)

  • Access Point View
    • This information is for the access point located to the east of the zoo, leading in from the car park.
    • There is not an information board/map at this access point.
    • There is step-free access at this access point.
    • There is a gate which opens away from you (push).
    • The gate is permanently held open.
    • The width of the gap is 117cm.
    • There are kiosks next to the gates, used for purchasing tickets or validating pre-booked tickets. The counters at these kiosks are 100cm high.

Outside Access (Gift Shop Entrance)

  • Entrance View
    • This information is for the entrance located to the south of the Gift Shop.
    • There is ramped/sloped access at this entrance.
    • The main door(s) open(s) towards you (pull).
    • The door(s) may be difficult to open.
    • The door(s) is/are double width.
    • The width of the door opening is 153cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Ramp/Slope View
    • The ramp/slope is located directly in front of the entrance.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is not a level landing at the top of the ramp/slope.

Outside Access (Gift Shop Exit)

  • Entrance View
    • This information is for the entrance located to the east of the Gift Shop, opposite the main Access Point into the zoo.
    • There is step-free access at this entrance.
    • The main door(s) open(s) towards you (pull).
    • The door(s) may be difficult to open.
    • The door(s) is/are double width.
    • The width of the door opening is 132cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Comments View
    • There are two doorways here with very similar specifications.

Inside Access (Gift Shop)

  • There is level access to the service(s).
  • There is not a hearing assistance system.
  • This venue does not play background music.
  • Motorised scooters are welcomed in public parts of the venue.
  • The lighting levels are moderate to good.

Counter (Gift Shop)

  • The counter is 8m (8yd 2ft) from the entrance.
  • There is level access to the counter from the entrance.
  • There is sufficient space to write or sign documents on the counter.
  • The height of the counter is 95cm (3ft 1in).
  • There is not a lowered section.
  • There is not a hearing assistance system.
  • Lighting levels are moderate to good.

Parks and Gardens (Zoological Gardens)

  • The park or garden does have footpaths.
  • The path(s) has a / have compact earth, tarmac, concrete, gravel and muddy surface(s).
  • The majority of the path(s) is / are wide enough for wheelchair users.
  • There are slight and steep slopes on the paths.
  • There are bench seats situated along the paths for people to rest.
  • Comments View
    • Picnic tables designed for wheelchair users are available (shown in photograph 4).
    • From the entrance, there is step-free access to all areas of the zoo. There is also level or slight ramped/sloped access to the vast majority of the site, although there are a few steep ramps/slopes in places.
    • Mobility aids are available to hire - Wheelchairs Free, Powered Mobility Scooters £10, Single Pushchairs £10, Double Pushchairs £12. Please speak to a member of staff in the Gift Shop to arrange rental, or contact the venue in advance.
    • There are maps and information boards situated throughout the zoo.

Eating and Drinking (Woodland Snack Shack)

  • The following information is for the café.
  • The café is located in the north west portion of the zoo, next to the Woodland Walk and Toilet Block.
  • Full table service is not available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • There is a lowered section at the counter.
  • No tables are permanently fixed.
  • All chairs are permanently fixed.
  • No chairs have armrests.
  • The nearest table is approximately 3m (3yd 10in) from the kiosk.
  • The standard height for tables is 70cm.
  • There is ample room for a wheelchair user to manoeuvre.
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is available.
  • Drinking straws are available.
  • Menus are wall only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals and snacks.
  • Comments View
    • All seating is outside - this is a kiosk.
    • Wheelchair accessible picnic tables are available (example shown in photograph 6).

Bactrian Camels

  • The Bactrian Camel enclosure is located in the centre of the zoo. The indoor portion of the enclosure is accessed via double doors which open towards you (pull), are 115cm wide, and are permanently held open. There is a steep slope with a handrail on the right going up to access this indoor area.
  • The outdoor paddock can be viewed from a tarmac path or grassed area.
  • Information boards are easy to read and presented in contrasting colours, but some may be positioned too high for a wheelchair user to read.

Birds of Prey Display

  • The Birds of Prey Display area is located in the far south-eastern corner of the zoo. The area is closed off except for when a Birds of Prey Display is taking place. The timings and frequency of these displays vary by date and season - please see website for details.
  • The area contains terraced bench seating where visitors watch the displays, accessed by deep steps. Handrails are on the left only, right only or centre only, depending on which fight of steps you use. There is designated seating for disabled people in the front row, which has step-free access. There is also space for wheelchair users to park here (photographs 3 and 4).

Chilean Flamingos Walk-Through

  • The Chilean Flamingo Walk-Through is located in the western portion of the zoo. There are two single width gates next to each other to access the enclosure, both of which are over 75cm wide. One opens towards you, the other away from you. They are both hard to open (heavy). There is a slight slope of loose chippings through the enclosure with no handrails. There is step-free access through the enclosure, although disease control disinfection mats are places at either end of the walk-through, which may pose a trip hazard. The exit gates have similar specifications to the entrance. There are hand sanitiser dispensers at both ends of the walk-through at a height of 90cm.
  • Information boards are clearly written, presented in contrasting colours, and at a suitable height for wheelchair users.

Discovery Centre for Conservation Education

  • The Discovery Centre for Conservation Education is located in the centre of the zoo. There are double doors (with one leaf locked) to access the centre, with an opening width of 84cm. They open towards you (pull) and are hard to open (heavy).
  • The centre houses a number of smaller animals, as well as information about wildlife and conservation which is predominantly aimed at children. There is flooring with a shiny finish throughout which could be perceived as slippery. Lighting levels are moderate to good, and all information boards are clearly written, presented in contrasting colours, and at a suitable height for a wheelchair user to read.

Discovery Amazing Animals Theatre

  • The Discovery Theatre, also known as the Amazing Animals Theatre, is located in the far south-eastern portion of the zoo. There are double doors which open towards you (pull) to enter the foyer of the building, which are hard to open (heavy) and have an opening width of 164cm. The foyer houses tortoises and iguanas, which are viewed through glazed screens. Information boards are clearly written, presented in contrasting colours, and at a suitable height for wheelchair users to read. There is concrete flooring here, along with picnic tables for seating, and moderate to good lighting levels.
  • There are then further double doors with an opening width of 162cm to enter the theatre from the foyer. These open away from you (push) and are permanently held open before and after a show (the theatre is locked at all other times).
  • There is tiered flip-down seating in the theatre, all of which (apart from the front row) is accessed by clearly marked deep steps with no handrails. The front row is clearly marked and reserved for use by disabled persons and their companions. There is also ample room in the theatre for wheelchair users to position themselves to watch events.
  • The theatre hosts a variety of demonstrations and talks on wildlife and conservation. These take place at varying times throughout the day and year - please see website for more details.

Farm Barn

  • The Farm Barn is located in the north eastern portion of the zoo, near the main entrance. It is an area aimed at young children, and houses a variety of farm animals. The doors to the barn are over 150cm wide and permanently held open. There is a level concrete floor inside. Lighting levels are moderate to good.
  • Outside the barn, there is a walk-through petting enclosure. The gates to this are single, manual, heavy and 115 cm wide. They open away from you (push).
  • There are hand washing facilities in the barn. Sinks have push taps and are 69cm and 85cm high. Soap dispensers are 83cm and 99cm high. The hand dryer is 102cm high.

Giraffe House and Walkway

  • The Giraffe House and Walkway is located to the south of the zoo. There are double, manual, heavy doors which open both ways on the lower and upper levels of the building. They have an opening width of 163cm.
  • Lighting levels are moderate to good, and there is tiled flooring with a shiny finish inside the building. There are interactive touchscreens on the ground floor, which are situated between 105 and 131cm from the floor. Information boards are clearly written and presented in contrasting colours, but may not be at a suitable height for wheelchair users to read.
  • There are 15+ medium height clearly marked steps with handrails on both sides between the lower and upper level of the Giraffe House. They are bypassed by a platform lift, but this was out of order when surveyed (August 2023).
  • The Walkway has a decked surface with handrails on both sides, slightly sloping up to the upper level of the Giraffe House from ground level, over a distance greater than 100m. It provides views of the Giraffe outdoor paddock.

Maned Wolves

  • The Maned Wolves are located in the south-east portion of the zoo, between the Chilean Pudu toilet block and the Discovery Theatre. There is a sheltered viewing hut with no doors, where the enclosure can be seen through glazed screens. Information boards are clearly written and presented in contrasting colours, but may not be at a suitable height for wheelchair users to read.
  • There is an interactive screen at a height of 122-142cm, with buttons at 116cm from the ground.

Penguin Cove

  • Penguin Cove, housing the Humboldt Penguins, is a walk-through enclosure located in the northern portion of the zoo. There are two sets of single, manual entrance doors, which open away from you (push), are 83cm wide, and are hard to open (heavy). They are activated by a push button which is 121cm high. There are disinfection mats next to the entrance and exit doors, which have similar specifications. There is a slight ramp within the enclosure with handrails on both sides. There is a hand sanitiser dispenser by the exit at a height of 82cm. After leaving the walk-through, there is an interactive touchscreen between 107cm and 135cm from the ground. There is then a steep slope with no handrails to exit the area.

Snow Leopards

  • The Snow Leopards are located in the southern portion of the zoo. There is a level tarmac path around the outdoor part of the enclosure. The indoor part of the enclosure is viewed through glazed screens under a canopy. This area contains some interactive "Lift the Flaps" information boards, which are positioned 12-120cm from ground level. Information boards are clearly written and presented in contrasting colours, but may not be positioned at a suitable height for a wheelchair user to read.

Tropical House

  • The Tropical House is located in the centre of the zoo. It is a walk-through exhibit housing tropical birds, sloths and more. There are double, manual, heavy doors to enter and exit the building. They open away from you (push) and have an opening width of 158cm. There are disinfection mats and plastic curtains at both the entrance and exit.
  • There is a slight ramp over a humpback bridge on the path through the exhibit, which has handrails on both sides. Bench seating is available, and the path has a concrete and wooden decked surface. Information boards are clearly written, presented in contrasting colours, and at a suitable height for wheelchair users to read.
  • By the exit, there are hand washing facilities. Sinks have push taps and are located at 69cm and 85cm from the floor, with the soap dispenser at 99cm from the floor. The hand dryer is 130cm high. There are also hand sanitisers by both the entrance and exit doors at a height of 94cm.

Wallaby Walk-Through

  • The Wallaby Walk-Through is located in the western portion of the zoo. There are two sets of single, manual, heavy doors which open away from you (push) to enter and exit the enclosure. They are 77cm wide and activated by door release buttons at a height of 124cm. At the entrance, there is a hand sanitiser dispenser at a height of 101cm; at the exit there is one at a height of 80cm. There are wash basins with push taps at the exit, 82cm and 70cm high. The soap dispenser is at a height of 102cm and the hand dryer at a height of 115cm.
  • The path through the walk-through enclosure is level with a surface of loose chippings. Information boards are clearly written, presented in contrasting colours, and at a suitable height for a wheelchair user to read.

Woodland Walk

  • The Woodland Walk is located in the north-western portion of the zoo. There is a compacted gravel path through the area with slight slopes, which do not have handrails. The path may be covered with leaf litter. There is a shelter with bench seating to rest along the route. Areas of the woods are designated for children to play in, with activities such as den building available - parents and guardians must supervise children at all times.

Changing Places

  • Location and Access View
    • The facility is located in the centre of the zoo, next to the Discovery Centre for Conservation Education.
    • The facility is approximately 185m (202yd 11in) from the Main Entrance.
    • The facility is in addition to standard and accessible toilets.
    • The facility is located close to other managed facilities (e.g. reception or service counter).
    • There is level access to the facility.
    • The facility surveyed is for the sole use of disabled people.
    • There is a high colour contrast between the external door and wall .
    • There is a high colour contrast between the internal door and wall.
    • You do need a key for the facility.
    • The key is a radar key.
    • The key can be obtained from a member of staff.
    • There is not a sign at the entrance to the Changing Places facility indicating the location of the nearest toilets and baby changing facilities.
    • The door opens outwards.
    • The door is easy to open.
    • The door is locked by a locking handle.
    • The door has a horizontal grab rail.
    • The width of the door is 107cm (3ft 6in).
    • The dimensions of the facility are 433cm x 298cm.
    • The ceiling height is at a minimum of 2.4m.
    • There is a clear 200cm x 180cm manoeuvring space in the facility.
    • The facility has a non-slip floor.
    • There is a medium colour contrast between the walls and floor.
  • Toilet Details View
    • The facility toilet has a transfer space on both sides.
    • The transfer space on the right as you face the toilet is 86cm (2ft 10in).
    • The transfer space on the left as you face the toilet is 92cm (3ft).
    • Dropdown rails are provided.
    • As you face the toilet the dropdown rail(s) is/are on both sides.
    • There is a high colour contrast between the dropdown rail(s) and wall.
    • As you face the toilet there are vertical grab rails on both sides.
    • There is a high colour contrast between the wall-mounted grab rails to the left of the toilet and wall .
    • There is a high colour contrast between the wall-mounted grab rails to the right of the toilet and wall.
    • The height of the toilet seat above floor level is 49cm (1ft 7in).
    • There is a spatula flush.
    • There is a toilet roll holder.
    • The height of the toilet roll holder is 45cm.
    • The toilet has a cistern.
    • There is a high colour contrast between the toilet seat and pan.
    • There is an emergency alarm for the toilet.
    • The emergency pull cord alarm is within reach and fully functional.
  • Changing Bench and Hoist Details View
    • The facility changing bench is wall mounted.
    • The facility changing bench height is adjustable.
    • The length of the facility changing bench is 190cm (6ft 3in).
    • The facility hoist is powered overhead.
    • The overhead hoist covers all areas in the cubicle.
  • Shower Details View
    • There is a shower unit with a detachable shower head.
    • The shower head is height adjustable.
    • The adjustable shower head can be placed between 105cm and 185cm when mounted.
    • There is no seat for the shower.
    • There is a vertical grab rail for the shower.
    • There is a medium colour contrast between the vertical grab rail(s) for the shower and wall.
  • Other Facilities View
    • A privacy screen is available.
    • The type of wash basin is adjustable.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • Wall mounted grab rails are available at the wash basin.
    • As you face the wash basin, the wall mounted grab rails are on both sides.
    • There is a high colour contrast between the wash basin grab rail(s) and wall.
    • There is a soap dispenser.
    • The soap dispenser is at the recommended height of 80cm-100cm.
    • The height of the soap dispenser is 100cm.
    • Wide tear off paper roll is available.
    • The wide paper roll dispenser is at the recommended height of 80cm-100cm.
    • The height of the wide paper roll dispenser is 91cm.
    • There is a hand dryer.
    • The hand dryer is at the recommended height of 80cm-100cm.
    • The height of the hand dryer is 90cm.
    • There is a towel dispenser.
    • The towel dispenser is at the recommended height of 80cm-100cm.
    • The height of the towel dispenser is 92cm.
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is a/are sanitary and non-infectious waste disposal units.
    • There is an emergency alarm for the facility.
    • The emergency pull cord alarm is within reach and fully functional.
    • There is a coat hook.
    • There are coat hooks in the toilet at 102cm and 137cm from the floor.
    • There is not a red flashing fire alarm beacon within the room.
    • The lighting levels are moderate to good.

Outside Access (Restaurant Complex Toilets - Glade/Keeper's Hut Lower Entrance)

  • Entrance View
    • This information is for the entrance located at the lower level of the Glade/Keeper's Hut restaurant, providing direct access to the toilets.
    • There is step-free access at this entrance.
    • The main door(s) open(s) towards you (pull).
    • The door(s) may be difficult to open.
    • The door(s) is/are single width.
    • The width of the door opening is 90cm.
  • Comments View
    • There are two alternative single doors next to each other.

Toilet with Adaptations (Restaurant Complex - Right Hand Transfer)

  • Accessible toilet facilities are available.
  • Location and Access View
    • There is pictorial and written text signage on or near the toilet door.
    • This accessible toilet is approximately 162m (177yd 6in) from the Main Entrance.
    • This accessible toilet is located in the restaurant complex, between The Glade/Keeper's Hut and Parkside Pizza restaurants, accessed through the Glade/Keeper's Hut Lower Entrance.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a lever twist.
    • The width of the accessible toilet door is 75cm (2ft 6in).
    • The door is easy to open.
    • The dimensions of the accessible toilet are 150cm x 193cm (4ft 11in x 6ft 4in).
    • There is not sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 78cm (2ft 7in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is a/are sanitary and non-infectious waste disposal units.
    • There is a/are coat hook(s).
    • The height of the coat hook is 175cm from the floor.
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • There is a high colour contrast between the internal door and wall.
    • The contrast between the wall-mounted grab rail(s) and wall is fair.
    • There is a fair colour contrast between the dropdown rail(s) and wall.
    • The contrast between the walls and floor is fair.
    • The lighting levels are moderate to good.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located opposite this accessible toilet, within the restaurant complex.
    • The height of the baby change table once extended is 85cm (2ft 9in).

Standard Toilet(s) (Restaurant Complex)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located in the restaurant complex, between The Glade/Keeper's Hut and Parkside Pizza restaurants, accessed through the Glade/Keeper's Hut Lower Entrance.
    • The female and male toilets are approximately 162m (177yd 6in) from the Main Entrance.
    • Inside the venue, there is level access to the female and male toilets.
    • An ambulant toilet cubicle with wall mounted grab rails is available.
    • Lighting levels in the female and male toilets are moderate to good.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located next to these toilets, within the restaurant complex.
    • The height of the baby change table once extended is 85cm (2ft 9in).
    • Inside the venue, there is level access to the baby change facility.

Parent and Baby Room (Restaurant Complex)

  • There is a parent and baby room for public use.
  • The parent and baby room is located in the restaurant complex, between The Glade/Keeper's Hut and Parkside Pizza restaurants, accessed through the Glade/Keeper's Hut Lower Entrance.
  • The parent and baby room is approximately 162m from the Main Entrance.
  • There is step-free access to the parent and baby room.
  • Staff do not need to be notified for use of the room.
  • There is pictorial and written text signage on or near the parent and baby room door.
  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • The height of the baby change table once extended is 85cm (2ft 9in).
  • There are disposal facilities in the parent and baby room.
  • There is a wash basin in the parent and baby room.
  • The height of the wash basin is 84cm.
  • The wash basin tap type is push.
  • There is/are not chair(s) in the parent and baby room.
  • There is not a toilet in the parent and baby room.
  • There is not a red flashing fire alarm beacon within the room.
  • The lighting levels are moderate to good.

Toilet with Adaptations (Chilean Pudus - Left Hand Transfer)

  • Accessible toilet facilities are available.
  • Location and Access View
    • There is pictorial and written text signage on or near the toilet door.
    • This accessible toilet is approximately 225m (246yd 2in) from the Main Entrance.
    • This accessible toilet is located in the eastern portion of the zoo, next to the Chilean Pudu enclosure.
    • There is not level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a lever twist.
    • The width of the accessible toilet door is 72cm (2ft 4in).
    • The door is easy to open.
    • The dimensions of the accessible toilet are 256cm x 321cm (8ft 5in x 10ft 6in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 188cm (6ft 2in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a/are sanitary and non-infectious waste disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is not a mirror.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 125cm (4ft 1in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • There is a high colour contrast between the internal door and wall.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • There is a good colour contrast between the dropdown rail(s) and wall.
    • The contrast between the walls and floor is good.
    • The lighting levels are moderate to good.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located within this facility.
    • The height of the baby change table once extended is 92cm (3ft).

Standard Toilet(s) (Chilean Pudus)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located in the eastern portion of the zoo, next to the Chilean Pudu enclosure.
    • The female and male toilets are approximately 225m (246yd 2in) from the Main Entrance.
    • Inside the venue, there is not level access to the female and male toilets.
    • Lighting levels in the female and male toilets are moderate to good.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located within the Chilean Pudus Accessible Toilet.
    • The height of the baby change table once extended is 92cm (3ft).
    • Inside the venue, there is not level access to the baby change facility.

Level Change (Chilean Pudus Toilet Facilities)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located in front of the toilet block.
  • The ramp/slope gradient is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • The ramp does have handrails.
  • The handrails are on the right going up.

Standard Toilet(s) (Birds of Prey)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located in the south-eastern portion of the zoo, next to the Birds of Prey Display Area.
    • The female and male toilets are approximately 400m (437yd 1ft) from the Main Entrance.
    • Inside the venue, there is level access to the female and male toilets.
    • Lighting levels in the female and male toilets are moderate to good.

Toilet with Adaptations (Woodland Snack Shack - Right Hand Transfer)

  • Accessible toilet facilities are available.
  • Location and Access View
    • There is pictorial and written text signage on or near the toilet door.
    • This accessible toilet is approximately 255m (278yd 2ft) from the Main Entrance.
    • This accessible toilet is located in the north-western portion of the zoo, opposite the Woodland Snack Shack.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 89cm (2ft 11in).
    • The door is easy to open.
    • The dimensions of the accessible toilet are 150cm x 220cm (4ft 11in x 7ft 3in).
    • There is not sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 81cm (2ft 8in).
    • There is a dropdown rail on the transfer side.
    • There is a flush, however it is not on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is a/are sanitary and non-infectious waste disposal units.
    • There is a/are coat hook(s).
    • The height of the coat hook is 166cm from the floor.
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 47cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 112cm (3ft 8in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • There is a high colour contrast between the internal door and wall.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • There is a poor colour contrast between the dropdown rail(s) and wall.
    • The contrast between the walls and floor is fair.
    • The lighting levels are moderate to good.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located within this facility.
    • The height of the baby change table once extended is 88cm (2ft 11in).

Standard Toilet(s) (Woodland Food Kiosk)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located in the north-western portion of the zoo, opposite the Woodland Snack Shack.
    • The female and male toilets are approximately 255m (278yd 2ft) from the Main Entrance.
    • Inside the venue, there is level access to the female and male toilets.
    • Lighting levels in the female and male toilets are moderate to good.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located within the Woodland Snack Shack Accessible Toilet.
    • The height of the baby change table once extended is 88cm (2ft 11in).
    • Inside the venue, there is level access to the baby change facility.

Additional Info

  • Documents are not available in Braille.
  • Documents can be requested in large print.
  • A bowl of water can be provided for an assistance dog.
  • An assistance dog toilet area can be provided onsite.
  • The assistance dog toilet area is located on grassed areas anywhere around the site.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service can be requested.
  • Comments View
    • Should you plan to bring an assistance dog to the zoo, it is requested that you inform the Guest Services team at least 48 hours before your intended visit. They can be contacted at [email protected] or on 01953 887771 extension 260.