You are on Introduction. Skip to the next section.

Introduction

• Services / facilities within the building include a Tudor mansion set within Christchurch Park, containing period rooms, a fine art collection including works by Suffolk artists John Constable and Thomas Gainsborough, a café, and a gift shop.
• Services / facilities within the grounds include a small garden set within the wider Christchurch Park (not surveyed as part of this guide).

You are on Opening Times. Skip to the next section.

Opening Times

• The venue has seasonal opening times.

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• Comments View
  • Opening times vary by season:
  • Tuesday to Saturday
  • 10:00-16:00 November to February
  • 10:00-17:00 March to October
  • Sunday
  • 11:00-16:00 November to February
  • 11:00-17:00 March to October
  • Closed on Monday.

You are on Location. Skip to the next section.

Location

• The venue is in a pedestrian area.
• There is not a bus stop within 150m (164yds) of the venue.
• The nearest National Rail station is Ipswich.

You are on Parking. Skip to the next section.

Parking

• The venue does not have its own car park.

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• Public Car Parks View
  • There is a car park for public use within 200m (approx).
  • The name of the car park is Christchurch Park Car Park.
  • The car park is located within Christchurch Park, off Bolton Lane.
  • There is a/are Blue Badge parking bay(s) available within the car park.
• On Street Blue Badge Parking View
  • On street marked Blue Badge bays are not available.
• On Street Standard Parking View
  • Clearly signed and / or standard marked parking bays are not available.
• Drop-off Point View
  • There is not a designated drop off point.
• Comments View
  • Christchurch Park Car Park is for Blue Badge Holders only.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

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• Entrance View
  • This information is for the entrance located at the front of the mansion.
  • There is step-free access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are permanently held open.
  • The door(s) is/are single width.
  • The width of the door opening is 112cm.
  • There is a second set of doors.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 84cm.

You are on Outside Access (Café - Christchurch Park). Skip to the next section.

Outside Access (Café - Christchurch Park)

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• Entrance View
  • This information is for the entrance located to the west of the mansion, leading into the café from Christchurch Park.
  • There is step-free access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are permanently held open.
  • The door(s) is/are single width.
  • The width of the door opening is 86cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.

You are on Outside Access (Café - Access to Courtyard and Garden). Skip to the next section.

Outside Access (Café - Access to Courtyard and Garden)

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• Entrance View
  • This information is for the entrance located to the west of the mansion, leading into the café from the courtyard and garden.
  • There is ramped/sloped access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are permanently held open.
  • The door(s) is/are double width.
  • The width of the door opening is 145cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• Ramp/Slope View
  • The ramp/slope is located directly in front of the entrance.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.
  • There is not a/are not handrail(s) at the ramp.
  • The width of the ramp/slope is 145cm (4ft 9in).

You are on Outside Access (Wolsey Art Gallery). Skip to the next section.

Outside Access (Wolsey Art Gallery)

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• Entrance View
  • This information is for the entrance located to the north-west of the mansion, on the Wolsey Art Gallery wing, located across the formal garden from Christchurch Park.
  • There is ramped/sloped access at this entrance.
  • There is not a bell/buzzer.
  • There is an intercom.
  • The height of the intercom is 76cm (2ft 6in).
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are permanently held open.
  • The door(s) is/are double width.
  • The width of the door opening is 143cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • There is a second set of doors.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are easy to open.
  • The width of the door opening is 101cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• Ramp/Slope View
  • The ramp/slope is located directly in front of the doors.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.
  • There is not a/are not handrail(s) at the ramp.
• Comments View
  • There is a third set of doors at this entrance. These are double, easy to open, 126cm wide, and open away from you (push).
  • This entrance is located across the formal garden from Christchurch Park. To access the garden, there is a double width gate which opens away from you (push) and may be hard to open (heavy). It is 260cm wide.

You are on Inside Access. Skip to the next section.

Inside Access

• There is not level access to the service(s).
• There is not a hearing assistance system.
• This venue does not play background music.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are varied.

You are on Reception. Skip to the next section.

Reception

• The desk/counter is 6m (6yd 1ft) from the Main Entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is high (110cm+).
• The desk/counter does not have a low (76cm or lower) section.
• The lighting levels are moderate to good.
• There is not a hearing assistance system.

You are on Counter (Gift Shop). Skip to the next section.

Counter (Gift Shop)

• The counter is 11m (12yd 1in) from the main entrance.
• There is level access to the counter from the entrance.
• There is not a bell to attract attention.
• There is sufficient space to write or sign documents on the counter.
• The height of the counter is 100cm (3ft 3in).
• There is a lowered section.
• The height of the lowered section of the counter is 85cm.
• There is not a hearing assistance system.
• Lighting levels are moderate to good.

You are on Eating and Drinking (Café). Skip to the next section.

Eating and Drinking (Café)

• The following information is for the café.
• The café is located at the rear left of the mansion.
• Full table service is not available.
• Food or drinks are ordered from the service counter.
• Food or drinks can be brought to the table.
• There is not a lowered section at the counter.
• No tables are permanently fixed.
• No chairs are permanently fixed.
• No chairs have armrests.
• The nearest table is approximately 2m (2yd 7in) from the Café Christchurch Park Entrance.
• The distance between the floor and the lowest table is 69cm (2ft 3in).
• The distance between the floor and the highest table is 75cm (2ft 6in).
• There is not ample room for a wheelchair user to manoeuvre.
• Plastic / takeaway cups are available.
• Plastic / takeaway cutlery is available.
• Drinking straws are available.
• Menus are hand held and wall.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is hot and cold meals and snacks.

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• Comments View
  • There is also a takeaway counter outside, at a height of 119cm.
  • There are 2 clearly marked deep steps without handrails to access part of the indoor seating area.

You are on Museum (Christchurch Mansion). Skip to the next section.

Museum (Christchurch Mansion)

• Exhibits cannot be audio described.
• Tactile signage for exhibits is not available.
• Braille signage for exhibits is not available.
• Touch tours are not available.
• Video tours are not available.
• There is not a hearing assistance system.
• There is a wheelchair to borrow.
• To borrow the wheelchair, please contact the venue in advance.

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• Comments View
  • Admission is free for all visitors.
  • Although a wheelchair is available to borrow, there are several stepped level changes throughout the museum on the Ground and First Floors, and the First Floor is accessible by stairs only.

You are on Other Floors. Skip to the next section.

Other Floors

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• Steps View
  • The floors which are accessible by stairs are G, 1.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are medium height (11cm - 17cm).
  • The steps do have handrails.
  • The steps have a handrail on the left going up.
  • There is a landing.
  • The lighting levels are moderate to good.

You are on Level Change (Butler's Room). Skip to the next section.

Level Change (Butler's Room)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located in the western wing of the mansion, leading down into the Butler's Room.
• There is/are 3 step(s) to the area/service.
• The lighting levels at the step(s) are moderate to good.
• The step(s) is/are clearly marked.
• The step(s) is/are deep (18cm+).
• There is not a/are not handrail(s) at the step(s).

You are on Level Change (Victorian Wing). Skip to the next section.

Level Change (Victorian Wing)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located to the east of the mansion on the first floor, leading down into the Victorian Wing.
• There is/are 2 step(s) to the area/service.
• The lighting levels at the step(s) are moderate to good.
• The step(s) is/are clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is not a/are not handrail(s) at the step(s).

You are on Level Change (Christchurch Mansion to Wolsey Art Gallery). Skip to the next section.

Level Change (Christchurch Mansion to Wolsey Art Gallery)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located to the rear right of the mansion, leading up into the Wolsey Art Gallery wing.
• There is/are 8 step(s) to the area/service.
• The lighting levels at the step(s) are moderate to good.
• The step(s) is/are clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.

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• Comments View
  • Handrails may be difficult to grip, and do not cover the full flight of stairs throughout its length.

You are on Museum (Wolsey Art Gallery). Skip to the next section.

Museum (Wolsey Art Gallery)

• Exhibits cannot be audio described.
• Tactile signage for exhibits is not available.
• Braille signage for exhibits is not available.
• Touch tours are not available.
• Video tours are not available.
• There is not a hearing assistance system.
• There is a wheelchair to borrow.
• To borrow the wheelchair, please contact the venue in advance.

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• Comments View
  • Admission is free for all visitors.

You are on Parks and Gardens. Skip to the next section.

Parks and Gardens

• The park or garden does have footpaths.
• The path(s) has a / have tarmac surface(s).
• The majority of the path(s) is not / are not wide enough for wheelchair users.
• There are slight slopes on the paths.
• There are bench seats situated along the paths for people to rest.

You are on Accessible Toilet (Left Hand Transfer). Skip to the next section.

Accessible Toilet (Left Hand Transfer)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is pictorial, written text and ‘Not All Disabilities Are Visible’ signage on or near the toilet door.
  • This accessible toilet is approximately 27m (29yd 1ft) from the Main Entrance.
  • This accessible toilet is located to the left as you enter the mansion via the Main Entrance.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 77cm (2ft 6in).
  • The door may be difficult to open.
  • The dimensions of the accessible toilet are 214cm x 268cm (7ft x 8ft 10in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 110cm (3ft 7in).
  • There is a dropdown rail on the transfer side.
  • There is a flush, however it is not on the transfer side.
  • The tap type is lever.
  • There is not a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary, non-infectious waste and general domestic waste disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 119cm from the floor.
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on the right.
  • There is a shelf within the accessible toilet.
  • The shelf has the minimum dimensions of 12.5cm x 40cm.
  • The shelf is at a height of 81cm.
  • The shelf is located where it is reachable.
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 44cm (1ft 5in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 102cm (3ft 4in).
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is not placed higher than 100cm (3ft 3in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 75cm (2ft 6in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is poor.
  • The contrast between the internal door and wall is poor.
  • The contrast between the wall-mounted grab rail(s) and wall is fair.
  • The contrast between the dropdown rail(s) and wall is fair.
  • The contrast between the walls and floor is poor.
  • The lighting levels are moderate to good.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located within the accessible toilet.
  • The height of the baby change table once extended is 77cm (2ft 6in).

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Shared Toilet(s) View
  • The shared toilets that were surveyed are located on the ground floor, diagonally to the right as you enter the mansion through the main entrance.
  • The shared toilet(s) is/are approximately 10m (10yd 2ft) from the Main Entrance.
  • Inside the venue, there is not level access to the shared toilet(s).
  • Lighting levels in the shared toilets are moderate to good.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located within the accessible toilet.
  • The height of the baby change table once extended is 77cm (2ft 6in).
  • Inside the venue, there is level access to the baby change facility.
• Comments View
  • There is one clearly marked medium height step to access the standard shared toilet. It does not have handrails.

You are on Additional Info. Skip to the next section.

Additional Info

• Documents are not available in Braille.
• Documents can be requested in large print.
• A bowl of water can be provided for an assistance dog.
• An assistance dog toilet area can be provided onsite.
• The assistance dog toilet area is located on the lawn in front of the mansion.
• A member of staff trained in BSL skills is not normally on duty.
• This service can be requested.