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Coes

20-28 Norwich Road, Ipswich, Suffolk, IP1 2NH

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Access Guide

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Introduction

  • Services / facilities within the building include Menswear, women's clothing, children's clothing, sportswear and small home furnishings.

Opening Times

  • Monday 09:00 - 17:30.
  • Tuesday 09:00 - 17:30.
  • Wednesday 09:00 - 17:30.
  • Thursday 09:00 - 17:30.
  • Friday 09:00 - 17:30.
  • Saturday 09:00 - 17:30.
  • Sunday Closed.

Location

  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Ipswich.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is free for all users.
    • The car park is located at the rear of the building.
    • The car park type is open air/surface.
    • There is/are 0 Blue Badge parking bay(s) within the car park.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are uneven surfaces.
    • The car park surface is concrete.
    • There is a dropped kerb between the car park and the venue.
    • The dropped kerb does not have tactile paving.
    • There is not a road to cross between the car park and the entrance.

Outside Access (Accessible Rear Access)

  • Entrance View
    • This information is for the entrance located in the rear car park.
    • There is ramped/sloped access at this entrance.
    • There is a bell/buzzer.
    • The height of the bell/buzzer is 135cm (4ft 5in).
    • There is not an intercom.
    • The main door(s) open(s) towards you (pull).
    • The door(s) may be difficult to open.
    • The door(s) is/are double width but one door is locked.
    • The width of the door opening is 210cm.
  • Ramp/Slope View
    • The ramp/slope is located leading to and through the entrance gate into the store.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is not a/are not handrail(s) at the ramp.
  • Comments View
    • There is an assistance bell located on the wall next to the gates. This button will call staff who will attend and open the gates.
      The ramp leading into the store is 30m long. There are double doors at the end of the ramp into the store that are 150cm wide and are permanently held open.

Outside Access (Front Entrance)

  • Entrance View
    • This information is for the entrance located on Norwich Road.
    • There is ramped/sloped access at this entrance.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • The main door(s) open(s) both ways.
    • The door(s) may be difficult to open.
    • The door(s) is/are double width.
    • The width of the door opening is 160cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Ramp/Slope View
    • The ramp/slope is located leading to door threshold.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is not a level landing at the top of the ramp/slope.
    • There is not a/are not handrail(s) at the ramp.

Outside Access (Rear Entrance)

  • Entrance View
    • This information is for the entrance located at the rear of the store.
    • There is stepped access at this entrance.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are permanently held open.
    • The door(s) is/are double width.
    • The width of the door opening is 142cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Step(s) View
    • The step(s) is/are located immediately after the doorway.
    • There is/are 4 step(s).
    • The step(s) is/are clearly marked.
    • The height of the step(s) is/are 19cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • There is a second lower handrail.
    • The lighting levels at the step(s) are varied.

Inside Access

  • There is not level access to the service(s).
  • There is not a hearing assistance system.
  • This venue does not play background music.
  • Motorised scooters are not welcomed in public parts of the venue.
  • The lighting levels are varied.

Level Change (Ground Floor)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located to the right as you enter the main front entrance.
  • The ramp/slope gradient is steep.
  • The ramp/slope is permanent.
  • The ramp does have handrails.
  • The handrails are on both sides.
  • The width of the ramp/slope is 125cm (4ft 1in).
  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located ahead as you enter the front main entrance.
  • There is/are 1 step(s) to the area/service.
  • The lighting levels at the step(s) are good.
  • There is not tactile paving at the top and bottom of the steps.
  • The step(s) is/are clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is not a/are not handrail(s) at the step(s).
  • The ramp/slope does bypass the step(s).

Fitting Rooms

  • There are fitting rooms on the ground and first floors. A larger version is located in the menswear department on the ground floor.
    This facility is 180cm X 180cm with a curtained doorway which is 109cm wide.
    The room has a full length mirror and a chair with armrests on both sides. There are coat hooks at 165cm high.

Lift (Level Change First Floor)

  • There is a lift for public use.
  • The lift is located to the far left of the first floor.
  • The lift is a platform lift.
  • The floors which are accessible by this lift are first floor split levels.
  • The platform lift accesses a small level change.
  • Wall mounted information boards are not provided at lift landings.
  • The lift is approximately 5m (5yd 1ft) from the upper first floor counters.
  • Staff do need to be notified for use of the lift.
  • The clear door width is 150cm (4ft 11in).
  • The dimensions of the lift are 105cm x 140cm (3ft 5in x 4ft 7in).
  • There are separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does not have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is low to moderate.

Lift (Main Lift)

  • There is a lift for public use.
  • The lift is located to the right as you enter the store via the rear accessible entrance.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G, 1 and 2.
  • Wall mounted information boards are provided at lift landings.
  • The lift is approximately 25m (27yd 1ft) from the main front entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 90cm (2ft 11in).
  • The dimensions of the lift are 90cm x 145cm (2ft 11in x 4ft 9in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is low to moderate.

Other Floors (Stepped Access to All Floors)

  • Steps View
    • The floors which are accessible by stairs are G,1,2.
    • There are 15 steps between floors.
    • The steps are clearly marked.
    • The steps are medium height (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are moderate to good.
  • Comments View
    • There is an additional set of stairs that accesses all floors located next to the lift
    • These stairs have the same dimensions as ones surveyed.

Other Floors (Access to Womens Wear First Floor)

  • Steps View
    • The floors which are accessible by stairs are G,1.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium height (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are moderate to good.

Counter (Payments)

  • There is level access to the counter from the entrance.
  • There is not a bell to attract attention.
  • There is sufficient space to write or sign documents on the counter.
  • The height of the counter is 95cm (3ft 1in).
  • There is not a lowered section.
  • There is not a hearing assistance system.
  • Lighting levels are varied.
  • Comments View
    • There are various counters on all floors ranging in height between 90cm - 100cm.

Toilet with Adaptations (Right Hand Transfer)

  • Accessible toilet facilities are available.
  • Location and Access View
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 40m (43yd 2ft) from the main store entrance.
    • This accessible toilet is located to the far right as you enter the store on the ground floor.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 85cm (2ft 9in).
    • The door is easy to open.
    • The dimensions of the accessible toilet are 130cm x 200cm (4ft 3in x 6ft 7in).
    • There is not sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 79cm (2ft 7in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is not an emergency alarm.
    • Disposal facilities are available in the cubicle.
    • There is a/are sanitary and open waste paper bin disposal units.
    • There is a/are coat hook(s).
    • There are coat hooks in the toilet at 130cm and 180cm from the floor.
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 120cm (3ft 11in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • There is a high colour contrast between the internal door and wall.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • There is a poor colour contrast between the dropdown rail(s) and wall.
    • The contrast between the walls and floor is good.
    • The lighting levels are moderate to good.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located within the accessible toilet.
    • The height of the baby change table once extended is 92cm (3ft).
  • Comments View
    • The transfer space is obstructed by bins, which could be moved.

Standard Toilet(s)

Additional Info

  • Documents are not available in Braille.
  • Documents are available in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service cannot be requested.