You are on Introduction. Skip to the next section.

Introduction

• Services / facilities within the building include Welcome reception, souvenir shop and cafe.
• Services / facilities within the grounds include glamping, children's adventure playground and animal experiences.

You are on Opening Times. Skip to the next section.

Opening Times

• Monday 10:00 - 17:00.
• Tuesday 10:00 - 17:00.
• Wednesday 10:00 - 17:00.
• Thursday 10:00 - 17:00.
• Friday 10:00 - 17:00.
• Saturday 10:00 - 17:00.
• Sunday 10:00 - 17:00.

You are on Location. Skip to the next section.

Location

• There is not a bus stop within 150m (164yds) of the venue.
• The nearest National Rail station is Wickham Market.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is free for all users.
  • The car park is located to the front of the welcome/reception entrance.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders cannot booked in advance.
  • The nearest Blue Badge bay is 3m (3yd 10in) from the welcome/reception entrance.
  • The furthest Blue Badge bay is 20m (21yd 2ft) from the welcome/reception entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are uneven surfaces.
  • The car park surface is cobbled.
  • There is a dropped kerb between the car park and the venue.
  • The dropped kerb does not have tactile paving.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.

You are on Outside Access (Welcome/Reception Building). Skip to the next section.

Outside Access (Welcome/Reception Building)

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• Entrance View
  • This information is for the entrance located at the front of the welcome/reception building.
  • There is step-free access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) automatically.
  • The door(s) is/are single width.
  • The width of the door opening is 96cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• Comments View
  • There is a second entrance door that is a button-operated single door opening outwardly. The entry/exit door release button is located at 90cm high off the floor.

You are on Outside Access (Access from Welcome/Reception Building to Farm Grounds). Skip to the next section.

Outside Access (Access from Welcome/Reception Building to Farm Grounds)

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• Entrance View
  • This information is for the entrance located to the left of the reception counter.
  • There is ramped/sloped access at this entrance.
  • The main door(s) open(s) automatically.
  • The main automatic door(s) is/are push pad or push button activated.
  • The push pad or push button is 90cm from floor level.
  • The door(s) is/are single width.
  • The width of the door opening is 85cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• Ramp/Slope View
  • The ramp/slope is located immediately after the exit door to the right.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.

You are on Outside Access (Rear Access from Welcome/Reception Building to Farm Grounds). Skip to the next section.

Outside Access (Rear Access from Welcome/Reception Building to Farm Grounds)

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• Entrance View
  • This information is for the entrance located to the rear of the reception counter.
  • There is ramped/sloped access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) automatically.
  • The door(s) is/are single width.
  • The width of the door opening is 100cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• Ramp/Slope View
  • The ramp/slope is located immediately after the exit door.
  • The gradient of the ramp/slope is steep.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.

You are on Reception (Welcome and Souvenir Shop). Skip to the next section.

Reception (Welcome and Souvenir Shop)

• The desk/counter is 3m (3yd 10in) from the welcome/reception entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is medium height (77cm - 109cm).
• The desk/counter has a low (76cm or lower) section.
• The lighting levels are moderate to good.
• There is not a hearing assistance system.

You are on Eating and Drinking (Willow Barn Cafe). Skip to the next section.

Eating and Drinking (Willow Barn Cafe)

• The following information is for the café.
• The café is located to the rear and ahead of reception.
• The bar does serve food.
• Full table service is not available.
• Food or drinks are ordered from the service counter.
• Food or drinks can be brought to the table.
• There is not a lowered section at the counter.
• No tables are permanently fixed.
• No chairs are permanently fixed.
• Some chairs have armrests.
• The nearest table is approximately 2m (2yd 7in) from the entrance.
• The distance between the floor and the lowest table is 75cm (2ft 6in).
• The distance between the floor and the highest table is 87cm (2ft 10in).
• There is ample room for a wheelchair user to manoeuvre.
• Plastic / takeaway cups are available.
• Plastic / takeaway cutlery is available.
• Drinking straws are available.
• Menus are hand held and wall.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is hot and cold meals and snacks.

You are on Farm Park Grounds. Skip to the next section.

Farm Park Grounds

• There are many tables and chairs located around the grounds.
• The picnic style tables are 72cm high and other seating ranges in height between 50cm - 87cm.
  There are various types of pathway throughout the grounds: concrete, grass, shingle and brick. Some surfaces are not level.

You are on Farm Park Grounds Activities. Skip to the next section.

Farm Park Grounds Activities

• There is an adventure playground with climbing equipment, slides, swings and a trampoline. There are animal feeding and interaction opportunities.

You are on Glamping Area. Skip to the next section.

Glamping Area

• There are 7 glamping cabins to the far right of reception. These are variously accessed via 2 or 3 steps and have single doors.
  There are open wash hand basins with mixer taps on site.

You are on Standard Shower (Glamping Areas). Skip to the next section.

Standard Shower (Glamping Areas)

• Shower facilities are available.
• The shower(s) surveyed is/are located 30m from nearest glamping cabins.
• There is not level access to the shower facilities.

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• Comments View
  • The standard male and female showers are located on the glamping grounds. This area is grassed and may be difficult to traverse during certain weather conditions.
    There are toilets and wash hand basins within the standard shower area. There are flip down baby change tables at 92cm high.

You are on Family Room Glamping Area. Skip to the next section.

Family Room Glamping Area

• This room is accessed via double doors (one side is locked ), which is 90cm wide.
  The room has two armchairs. There is a washing machine, tumble drier and fridge.
  There is a bathroom with a bath at 92cm high. The toilet is 45cm high and the wash basin is 82cm high.

You are on Accessible Toilet (Glamping Area - Left Hand Transfer). Skip to the next section.

Accessible Toilet (Glamping Area - Left Hand Transfer)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 30m (32yd 2ft) from the nearest glamping cabin.
  • This accessible toilet is located on the glamping grounds.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 93cm (3ft 1in).
  • The door is easy to open.
  • The dimensions of the accessible toilet are 260cm x 350cm (8ft 6in x 11ft 6in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 290cm (9ft 6in).
  • There is a dropdown rail on the transfer side.
  • There is a flush, however it is not on the transfer side.
  • The tap type is push.
  • There is not a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a/are non-infectious waste and waste paper pedal bin disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is not a hand dryer.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is poor.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is fair.
  • The lighting levels are good.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located within the accessible toilet.
  • The height of the baby change table once extended is 88cm (2ft 11in).

You are on Accessible Shower (Glamping Area - Within the Accessible Toilet). Skip to the next section.

Accessible Shower (Glamping Area - Within the Accessible Toilet)

• Accessible shower facilities are available.
• The accessible shower(s) surveyed is/are located in the Glamping area.
• The facilities available in the accessible shower(s) include; an adjustable shower head, handrails and a flip-down seat.
• The height of the seat is 48cm (1ft 7in).
• Other facilities available include; accessible toilet.
• There is level access to the services from the accessible shower facilities.

You are on Level Change (Access from the Café to Accessible and Standard Toilets). Skip to the next section.

Level Change (Access from the Café to Accessible and Standard Toilets)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located to the rear left as you enter the cafe.
• The ramp/slope gradient is slight.
• The ramp/slope is permanent.
• There is not a level landing at the top of the ramp/slope.
• The ramp does have handrails.
• The handrails are on the right going up.
• The width of the ramp/slope is 108cm (3ft 7in).

You are on Accessible Toilet (Café - Left Hand Transfer). Skip to the next section.

Accessible Toilet (Café - Left Hand Transfer)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 15m (16yd 1ft) from the café counter.
  • This accessible toilet is located within the cafe.
  • There is not level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens inwards.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 86cm (2ft 10in).
  • The door is easy to open.
  • The dimensions of the accessible toilet are 150cm x 285cm (4ft 11in x 9ft 4in).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 85cm (2ft 9in).
  • There is a dropdown rail on the transfer side.
  • There is a flush, however it is not on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is a/are non-infectious waste disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on the left.
  • There is not a shelf within the accessible toilet.
  • There is not a mirror.
  • The height of the toilet seat above floor level is 47cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 104cm (3ft 5in).
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • There is a poor colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is fair.
  • The lighting levels are moderate to good.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located within the accessible toilet.
  • The height of the baby change table once extended is 90cm (2ft 11in).

You are on Standard Toilet(s) (Cafe). Skip to the next section.

Standard Toilet(s) (Cafe)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located within the cafe.
  • The female and male toilets are approximately 20m (21yd 2ft) from the café entrance.
  • Inside the venue, there is level access to the female and male toilets.
  • Lighting levels in the female and male toilets are moderate to good.
• Access to Standard Shared Toilet(s) View
  • Lighting levels in the shared toilets are moderate to good.
• Comments View
  • All the toilets within the cafe can also be accessed directly from the outside farm area.

You are on Outside Access (Café Toilets). Skip to the next section.

Outside Access (Café Toilets)

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• Entrance View
  • This information is for the entrance located to the rear of the café building.
  • There is stepped access at this entrance.
  • The main door(s) open(s) away from you (push).
  • The door(s) may be difficult to open.
  • The door(s) is/are single width.
  • The width of the door opening is 78cm.
• Step(s) View
  • The step(s) is/are located leading up to the doorway.
  • There is/are 3 step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 14cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on the right going up.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.

You are on Level Change (Access to Accessible Toilet Rear of Cottages). Skip to the next section.

Level Change (Access to Accessible Toilet Rear of Cottages)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located leading to the accessible toilet door.
• The ramp/slope gradient is slight.
• The ramp/slope is permanent.
• There is not a level landing at the top of the ramp/slope.
• The ramp does not have handrails.
• The width of the ramp/slope is 94cm (3ft 1in).

You are on Accessible Toilet (Rear of Cottages - Left Hand Transfer). Skip to the next section.

Accessible Toilet (Rear of Cottages - Left Hand Transfer)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 30m (32yd 2ft) from the Duke and Duchess cottages.
  • This accessible toilet is located at the rear of the farm grounds.
  • There is not level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 83cm (2ft 9in).
  • The door may be difficult to open.
  • The dimensions of the accessible toilet are 173cm x 350cm (5ft 8in x 11ft 6in).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • There is a dropdown rail on the transfer side.
  • There is a flush, however it is not on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a/are non-infectious waste and waste paper pedal bin disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 135cm from the floor.
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 120cm (3ft 11in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is fair.
  • There is a low colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • There is a poor colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is poor.
  • The lighting levels are moderate to good.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located within the accessible toilet.
  • The height of the baby change table once extended is 75cm (2ft 6in).

You are on Level Change (Access to Standard Toilets Rear of Cottages). Skip to the next section.

Level Change (Access to Standard Toilets Rear of Cottages)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located at the door threshold.
• There is/are 1 step(s) to the area/service.
• There is not tactile paving at the top and bottom of the steps.
• The step(s) is/are not clearly marked.
• The step(s) is/are shallow (2cm - 10cm).
• There is not a/are not handrail(s) at the step(s).

You are on Standard Toilet(s) (Rear of Cottages). Skip to the next section.

Standard Toilet(s) (Rear of Cottages)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Shared Toilet(s) View
  • The shared toilets that were surveyed are located to the rear of the Duke and Duchess Cottages.
  • The shared toilet(s) is/are approximately 30m (32yd 2ft) from the Duke and Duchess Cottages.
  • Inside the venue, there is not level access to the shared toilet(s).
  • Lighting levels in the shared toilets are moderate to good.

You are on Additional Info. Skip to the next section.

Additional Info

• Documents are available in large print.
• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.
• This service cannot be requested.