You are on Introduction. Skip to the next section.

Introduction

• Services / facilities within the building include café, stage, meeting rooms and offices for hire on the first floor. The Vault gaming room is located within the basement.

You are on Location. Skip to the next section.

Location

• The venue is in a pedestrian area.
• There is a bus stop within 150m (164yds) of the venue.
• The nearest National Rail station is Diss.

You are on Opening Times. Skip to the next section.

Opening Times

• Monday Closed.
• Tuesday Closed.
• Wednesday 10:30 - 15:30.
• Thursday 10:30 - 15:30.
• Friday 10:30 - 15:30.
• Saturday 10:30 - 15:30.
• Sunday Closed.

You are on Parking. Skip to the next section.

Parking

• The venue does not have its own car park.

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• Public Car Parks View
  • There is a car park for public use within 200m (approx).
  • The name of the car park is Cross Street Car Park.
  • The car park is located opposite the venue on Cross Street.
  • There is a/are Blue Badge parking bay(s) available within the car park.
• On Street Blue Badge Parking View
  • On street marked Blue Badge bays are available.
  • The dimensions of the marked Blue Badge bays are 345cm x 392cm (11ft 4in x 12ft 10in).
  • On street Blue Badge parking is located on Broad Street.
• On Street Standard Parking View
  • Clearly signed and / or standard marked parking bays are available.
  • Standard marked parking bays are located Broad Street.
• Drop-off Point View
  • There is not a designated drop off point.

You are on Outside Access. Skip to the next section.

Outside Access

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• Entrance View
  • This information is for the entrance located at the front of the venue.
  • There is stepped access at this entrance.
  • There is a bell/buzzer.
  • The height of the bell/buzzer is 100cm (3ft 3in).
  • There is not an intercom.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are permanently held open.
  • The door(s) is/are double width.
  • The width of the door opening is 150cm.
  • There is a second set of doors.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are double width but one door is locked.
  • The door(s) may be difficult to open.
  • The width of the door opening is 70cm.
• Ramp/Slope View
  • The ramp/slope is located behind the main doors, ring bell for staff assistance.
  • The gradient of the ramp/slope is steep.
  • The ramp/slope is portable.
  • There is not a/are not handrail(s) at the ramp.
  • The width of the ramp/slope is 70cm (2ft 4in).
  • The ramp/slope does bypass the step(s).
• Step(s) View
  • The step(s) is/are located within the threshold of the first set of doors.
  • There is/are 1 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 16cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • The lighting levels at the step(s) are moderate to good.

You are on Inside Access. Skip to the next section.

Inside Access

• There is not level access to the service(s).
• There is not a hearing assistance system.
• This venue does play background music.
• Music is played at all times.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are varied.

You are on Eating and Drinking (Bank Cafe). Skip to the next section.

Eating and Drinking (Bank Cafe)

• The following information is for the café.
• The café is located immediately ahead as you enter the venue.
• Full table service is not available.
• Food or drinks are ordered from the service counter.
• Food or drinks can be brought to the table.
• There is not a lowered section at the counter.
• No tables are permanently fixed.
• No chairs are permanently fixed.
• No chairs have armrests.
• The nearest table is approximately 4m (4yd 1ft) from the main entrance.
• The distance between the floor and the lowest table is 44cm (1ft 5in).
• The distance between the floor and the highest table is 72cm (2ft 4in).
• The standard height for tables is 72cm.
• There is ample room for a wheelchair user to manoeuvre.
• Plastic / takeaway cups are available.
• Plastic / takeaway cutlery is available.
• Drinking straws are available.
• Menus are hand held and wall.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are not presented in contrasting colours.
• The type of food served here is hot and cold meals and snacks.

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• Comments View
  • There are 2 deep, clearly marked steps without handrails to access the stage area to the rear of the café.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located to the rear of the cafe.
• The lift is a platform lift.
• The floors which are accessible by this lift are G, B.
• The platform lift accesses a small level change.
• Wall mounted information boards are not provided at lift landings.
• The lift is approximately 12m (13yd 4in) from the main entrance.
• Staff do need to be notified for use of the lift.
• The clear door width is 80cm (2ft 7in).
• The dimensions of the lift are 81cm x 56cm (2ft 8in x 1ft 10in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does not have a visual floor indicator.
• The lift does not have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does not have Braille markings.
• The lift does not have tactile markings.
• The lighting level in the lift is moderate to good.

You are on Other Floors (Ground Floor to Basement Level). Skip to the next section.

Other Floors (Ground Floor to Basement Level)

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• Steps View
  • The floors which are accessible by stairs are G, B.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are deep (18cm+).
  • The steps do have handrails.
  • There is a landing.
  • The lighting levels are low to moderate.
• Comments View
  • There is a handrail available on the left going up for the initial 2 steps.
  • There is a handrails available on the right for the remainder of the stairs.

You are on Basement Level - The Vault. Skip to the next section.

Basement Level - The Vault

• The Vault is located on the basement level of The Bank and is a space that is available to hire.
• The Vault can be used as a space for gaming parties, a sound recording studio and digital training for children and adults.
• A sound technician is also available for hire.
• Call The Bank and ask for Jon to book.
• The entrance door into The Vault is heavy, opens outwards, is permanently held open and 61cm wide.
• There is a small lip in the doorway.
• There is a slight slope from the entrance into the room.
• There is a second door to enter which opens away from you, is heavy, manual and 82cm wide.
• The type of flooring in The Vault is soft, rubber flooring.
• The height of the computer desks are 75cm.
• There are multiple chairs with armrests available.
• The lighting levels are moderate to good but are usually lower when events are taking place.

You are on Other Floors (Ground Floor to First Floor). Skip to the next section.

Other Floors (Ground Floor to First Floor)

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• Steps View
  • The floors which are accessible by stairs are G,1.
  • There are 14 steps between floors.
  • The steps are clearly marked.
  • The steps are deep (18cm+).
  • The steps do have handrails.
  • The steps have a handrail on the left going up.
  • There is a landing.
  • The lighting levels are low to moderate.
• Comments View
  • There is an additional step located on the corridor leading to the staircase (as shown in photograph 1).

You are on First Floor - Office Space. Skip to the next section.

First Floor - Office Space

• The office space for hire is located on the first floor of The Bank, to the right as you exit the rear staircase.
• This space can be hired out for meetings and art exhibitions.
• The entrance door is single, manual, opens towards you and is 69cm wide.
• The door has a poor contrast with the surrounding walls.
• There is a step down into the room which is 15cm high.
• There are no handrails for the step.
• The height of the table is 79cm.
• The flooring is vinyl and may have a shiny finish.
• There is a chair with armrests available inside the room.
• The height of the light switches are 137cm.
• The lighting levels are moderate to good.

You are on Accessible Toilet (Female - Right Hand Transfer). Skip to the next section.

Accessible Toilet (Female - Right Hand Transfer)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is pictorial and written text signage on or near the toilet door.
  • This accessible toilet is approximately 15m (16yd 1ft) from the main entrance.
  • This accessible toilet is located to the rear of the café and to the left of the lift.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is not a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens by sliding (Bi-Fold).
  • The door is locked by a hook.
  • The width of the accessible toilet door is 79cm (2ft 7in).
  • The door may be difficult to open.
  • The dimensions of the accessible toilet are 190cm x 180cm (6ft 3in x 5ft 11in).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 61cm (2ft).
  • There is a dropdown rail on the transfer side.
  • There is a flush, however it is not on the transfer side.
  • The tap type is twist/turn.
  • There is not a mixer tap.
  • There is not an emergency alarm.
  • Disposal facilities are available in the cubicle.
  • There is a/are waste paper pedal bin disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on the left.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 50cm (1ft 8in).
  • There is not a hand dryer.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 101cm (3ft 4in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The wash basin is placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 84cm (2ft 9in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is poor.
  • There is a low colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is poor.
  • There is a poor colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are good.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located within the accessible toilet.
  • The height of the baby change table once extended is 83cm (2ft 9in).
• Comments View
  • The wash basin and towel holder is located in the accessible toilet foyer area.

You are on Standard Toilet(s) (Male). Skip to the next section.

Standard Toilet(s) (Male)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Male Toilet(s) View
  • The male toilet facilities that were surveyed are located at the rear of the café, to the left of the lift.
  • The male toilet(s) is/are approximately 16m (17yd 1ft) from the main entrance.
  • Inside the venue, there is level access to the male toilet(s).
  • Lighting levels in the male toilets are moderate to good.

You are on Additional Info. Skip to the next section.

Additional Info

• Documents are not available in Braille.
• Documents are not available in large print.
• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.
• This service cannot be requested.