You are on Introduction. Skip to the next section.

Introduction

• Services / facilities within the building include a restaurant/bar.

You are on Opening Times. Skip to the next section.

Opening Times

• Monday 12:00 - 00:00.
• Tuesday 12:00 - 00:00.
• Wednesday 12:00 - 00:00.
• Thursday 12:00 - 00:00.
• Friday 12:00 - 01:00.
• Saturday 10:00 - 02:00.
• Sunday 10:00 - 23:00.

You are on Location. Skip to the next section.

Location

• There is not a bus stop within 150m (164yds) of the venue.
• The nearest National Rail station is Ipswich.

You are on Parking. Skip to the next section.

Parking

• The venue does not have its own car park.

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• Public Car Parks View
  • There is a car park for public use within 200m (approx).
  • The name of the car park is NCP Tower Ramparts Car Park.
  • The car park is located to the north of the Town Centre, between Crown Street and Tower Ramparts.
  • There is a/are Blue Badge parking bay(s) available within the car park.
• On Street Blue Badge Parking View
  • On street marked Blue Badge bays are available.
  • On street Blue Badge parking is located in strips along Tower Ramparts.
• On Street Standard Parking View
  • Clearly signed and / or standard marked parking bays are not available.
• Drop-off Point View
  • There is not a designated drop off point.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

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• Entrance View
  • This information is for the entrance located at the front of the venue, on Cornhill.
  • There is ramped/sloped and stepped access at this entrance.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are permanently held open.
  • The door(s) is/are double width.
  • The width of the door opening is 150cm.
  • There is a second set of doors.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 154cm.
• Ramp/Slope View
  • The ramp/slope is located in front of the steps.
  • The gradient of the ramp/slope is steep.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.
  • The ramp/slope does not bypass the step(s).
• Step(s) View
  • The step(s) is/are located in front of the entrance.
  • There is/are 7 step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 17cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do not cover the flight of stairs throughout its length.
  • Handrails are not easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.

You are on Outside Access (Accessible Entrance). Skip to the next section.

Outside Access (Accessible Entrance)

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• Entrance View
  • This information is for the entrance located to the side of the venue, on Thoroughfare.
  • There is step-free access at this entrance.
  • The main door(s) open(s) automatically (away from you).
  • The main automatic door(s) is/are push pad or push button activated.
  • The push pad or push button is 84cm from floor level.
  • The door(s) is/are single width.
  • The width of the door opening is 96cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.

You are on Other Floors. Skip to the next section.

Other Floors

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• Steps View
  • The floors which are accessible by stairs are 0, -1.
  • There are 11 steps between floors.
  • The steps are clearly marked.
  • The steps are deep (18cm+).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is not a landing.
  • The lighting levels are low to moderate.
• Comments View
  • These steps are bypassed by the lift.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located diagonally to the right as you enter from the Accessible Entrance.
• The lift is a standard lift.
• The floors which are accessible by this lift are 0, -1.
• Wall mounted information boards are not provided at lift landings.
• The lift is approximately 5m (5yd 1ft) from the Accessible Entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 78cm (2ft 7in).
• The dimensions of the lift are 95cm x 140cm (3ft 1in x 4ft 7in).
• There are separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is low to moderate.

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• Comments View
  • The restaurant/bar is on Level 0; the Accessible Entrance is on Level -1.
  • The lift can also access Level 1, but this is for staff only and the button is disabled.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service(s).
• There is not a hearing assistance system.
• This venue does play background music.
• Music is played everywhere, including in the toilets.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are low to moderate.

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• Comments View
  • Some areas of the restaurant/bar are only accessible by steps, but most has level access, via lift, from the Accessible Entrance.

You are on Level Change (Restaurant to top of stairs). Skip to the next section.

Level Change (Restaurant to top of stairs)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located between the restaurant and the top of the stairs on Level 0.
• There is/are 4 step(s) to the area/service.
• The lighting levels at the step(s) are low to moderate.
• The step(s) is/are clearly marked.
• The step(s) is/are deep (18cm+).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.

You are on Level Change (Bar to Restaurant). Skip to the next section.

Level Change (Bar to Restaurant)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located between the bar and restaurant areas of the venue.
• There is/are 4 step(s) to the area/service.
• The lighting levels at the step(s) are low to moderate.
• The step(s) is/are clearly marked.
• The step(s) is/are deep (18cm+).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.

You are on Level Change (Restaurant - Access to "The Upper Arboretum"). Skip to the next section.

Level Change (Restaurant - Access to "The Upper Arboretum")

• There is a/are step(s) to access this area/service.
• The step(s) is/are located between the upper and lower areas of the restaurant area.
• There is/are 2 step(s) to the area/service.
• The lighting levels at the step(s) are low to moderate.
• The step(s) is/are clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.

You are on Counter (Bar). Skip to the next section.

Counter (Bar)

• The counter is 4m (4yd 1ft) from the main entrance.
• There is level access to the counter from the entrance.
• There is sufficient space to write or sign documents on the counter.
• The height of the counter is 109cm (3ft 7in).
• There is not a lowered section.
• There is not a hearing assistance system.
• Lighting levels are low to moderate.

You are on Eating and Drinking. Skip to the next section.

Eating and Drinking

• The following information is for the restaurant/bar.
• The bar does serve food.
• Full table service is available.
• Food or drinks are ordered from the service counter.
• Food or drinks can be brought to the table.
• There is not a lowered section at the counter.
• No tables are permanently fixed.
• Some chairs are permanently fixed.
• No chairs have armrests.
• The nearest table is approximately 3m (3yd 10in) from the Main Entrance.
• The distance between the floor and the lowest table is 72cm (2ft 4in).
• The distance between the floor and the highest table is 108cm (3ft 7in).
• There is not ample room for a wheelchair user to manoeuvre.
• Plastic / takeaway cups are not available.
• Plastic / takeaway cutlery is not available.
• Drinking straws are available.
• Children are welcomed in the bar area.
• Menus are hand held only.
• Menus are not available in Braille.
• Menus are available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is a modern bar menu.

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• Comments View
  • For drinks, customers have the option of full table service or ordering at the bar. There is full table service only for food.
  • There is also a private function room with its own bar on Level -1, opposite the toilets and accessed via the ramp and steps leading to these. It has similar specifications to the main restaurant and bar within the venue (photographs 7 and 8).
  • Large print menus are available on request.
  • There is not ample room for wheelchair users to manoeuvre throughout, but there is in most areas.

You are on Accessible Toilet (Level 0 - Right Hand Transfer). Skip to the next section.

Accessible Toilet (Level 0 - Right Hand Transfer)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is pictorial and written text signage on or near the toilet door.
  • This accessible toilet is approximately 19m (20yd 2ft) from the Accessible Entrance.
  • This accessible toilet is located to the right, left and left again as you exit the lift on Level 0.
  • There is level access to this accessible toilet.
  • This is by lift.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 86cm (2ft 10in).
  • The door is easy to open.
  • The dimensions of the accessible toilet are 149cm x 217cm (4ft 11in x 7ft 1in).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 80cm (2ft 7in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary, non-infectious waste and waste paper pedal bin disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 123cm (4ft).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is fair.
  • There is a medium colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is fair.
  • The lighting levels are moderate to good.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located within this accessible toilet.
  • The height of the baby change table once extended is 75cm (2ft 6in).

You are on Level Change (Accessible Entrance to Level -1 Toilets). Skip to the next section.

Level Change (Accessible Entrance to Level -1 Toilets)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located to the right and right again through the door leading from the Accessible Entrance.
• The ramp/slope gradient is steep.
• The ramp/slope is permanent.
• There is not a level landing at the top of the ramp/slope.
• The ramp does not have handrails.
• The width of the ramp/slope is 86cm (2ft 10in).
• There is a/are step(s) to access this area/service.
• The step(s) is/are located to the right through the door leading from the Accessible Entrance.
• There is/are 4 step(s) to the area/service.
• The lighting levels at the step(s) are low to moderate.
• The step(s) is/are clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is not a/are not handrail(s) at the step(s).
• The ramp/slope does not bypass the step(s).

You are on Accessible Toilet (Level -1 - Right Hand Transfer). Skip to the next section.

Accessible Toilet (Level -1 - Right Hand Transfer)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is written text signage on or near the toilet door.
  • This accessible toilet is approximately 22m (24yd 2in) from the Accessible Entrance.
  • This accessible toilet is located on Level -1, between the standard male and female toilets.
  • There is not level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 85cm (2ft 9in).
  • The door is easy to open.
  • The dimensions of the accessible toilet are 182cm x 233cm (5ft 12in x 7ft 8in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 115cm (3ft 9in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary, non-infectious waste and waste paper pedal bin disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 121cm (3ft 12in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is fair.
  • There is a medium colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is fair.
  • The lighting levels are moderate to good.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located within this accessible toilet.
  • The height of the baby change table once extended is 73cm (2ft 5in).
• Comments View
  • There is a very short but steep ramp on the threshold of the door into the facility.
  • Access to this toilet is via a steep ramp and steps only - see separate Level Change section.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located on Level -1, to the left as you enter from the Accessible Entrance.
  • The female and male toilets are approximately 24m (26yd 9in) from the Accessible Entrance.
  • Inside the venue, there is not level access to the female and male toilets.
  • Lighting levels in the female and male toilets are moderate to good.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located within the Level -1 Accessible Toilet.
  • The height of the baby change table once extended is 73cm (2ft 5in).
  • Inside the venue, there is not level access to the baby change facility.
• Comments View
  • There is a slight ramp with no handrails to access all areas inside the female toilets.
  • There are 2 clearly marked steps, 18cm high and 25cm deep, to access the cubicles within the male toilets. These steps do not have handrails.

You are on Additional Info. Skip to the next section.

Additional Info

• Documents are not available in Braille.
• Documents can be requested in large print.
• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.
• This service cannot be requested.