Skip to main content

Park Lane Interchange - Metro Station

Cowan Terrace, Park Lane, Sunderland, Tyne & Wear, SR1 3PE

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

Disabled Passenger Information for Metro

  • The trains have a space on each carriage for wheelchair users, which are clearly marked with the wheelchair symbol by the train doors.
  • Station platforms are approximately the same height as train floors, however the exact gap varies from station to station.
  • Standard wheelchairs and powered wheelchairs up to a maximum width of 700mm and length of 1200mm are permitted on Metro trains.
  • Powered mobility scooters may not be used anywhere on Metro because of their design, difficulty in manoeuvring and unsuitability for use at stations,
  • on platforms and on trains.
  • Lighter scooters may be folded and carried on board trains.
  • Call or text 0191 203 3666
  • Email [email protected]

Opening Times

  • The venue is open 24hrs.

Location

  • The venue is in a pedestrian area.
  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Sunderland.

Parking

  • The venue does not have its own car park.

Outside Access (Main Entrance)

  • This information is for the entrance located within the bus station, near to bus stand N.
  • There is not level access into the venue.
  • There are no doors at this entrance.

Level Change (Main Entrance)

  • There is a ramp/slope to access this area/service.
  • The ramp or slope is located in front of the entrance.
  • The ramp/slope is easy.

Outside Access (Cowan Terrace Entrance)

  • This information is for the entrance located in Cowan Terrace, next to the junction with Park Lane.
  • There is not level access into the venue.
  • The main door(s) open(s) automatically.
  • The door(s) is / are double.
  • The width of the door opening is 180cm (5ft 11in).

Level Change (Cowan Terrace Entrance)

  • There is a ramp/slope to access this area/service.
  • The ramp or slope is located on the path leading to the entrance.
  • The ramp/slope is easy.
  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located immediately beyond the entrance.
  • There is/are 15 step(s) to the area/service.
  • The lighting levels at the step(s) are bright.
  • The step(s) is/are clearly marked.
  • The step(s) is/are deep (18cm+).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • The ramp/slope does not bypass the step(s).

Inside Access

  • There is level access to the service(s).
  • There is a hearing assistance system.
  • The system is a fixed loop.
  • Staff are trained to use the system.
  • This venue does not play background music.
  • The lighting levels are varied.
  • Comments View
    • There is a hearing loop built into the help point machine and ticket machines on the platforms.
    • There is a smart card swipe machine available on the platform for ticket-less travel.

Train Station

  • There are generally 2 member(s) of staff on duty.
  • The station is staffed.
  • There is not an office to obtain help.
  • The station is not staffed between 00:01 and 06:00.
  • There is not a ticket office.
  • The train companies operating from within this station are Tyne and Wear Metro Nexus.
  • The train companies that operate within this station include:.
  • Please click here for access information for Tyne and Wear Metro Nexus.
  • There is a taxi rank at the station.
  • The taxi rank is located in Park Lane.
  • The taxi rank is 35m (38yd 10in) from the main entrance.
  • There are 2 platform(s) in the station.
  • The platform(s) which has/have level access is / are 1 and 2.
  • The platform(s) accessed by lift is / are 1 and 2.
  • The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 1 and 2.
  • The platform(s) which can be accessed by using alternative outside access entrances only is / are 1 and 2.

Level Change (Platform 1)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located in the main station building, close to the Cowan Terrace entrance.
  • There is/are 15+ step(s) to the area/service.
  • The lighting levels at the step(s) are bright.
  • The step(s) is/are clearly marked.
  • The step(s) is/are deep (18cm+).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • There is a lift to access this area/service.
  • The lift does bypass the step(s).

Escalator Platform 1

  • The escalator is located opposite the lift as you exit platform 1 and leads to the main station building close to the main entrance.
  • The foot, head and steps on the escalator are clearly marked .
  • The lighting levels are bright.
  • This escalators goes up only.

Lift (Platform 1)

  • There is a lift for public use.
  • The lift is located in the main station building near the main entrance.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G, LG.
  • The lift is approximately 17m (18yd 1ft) from the main entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 110cm (3ft 7in).
  • The dimensions of the lift are 180cm x 135cm (5ft 11in x 4ft 5in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is medium.

Level Change (Platform 2)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located in the main station building close to the main entrance.
  • There is/are 15+ step(s) to the area/service.
  • The lighting levels at the step(s) are bright.
  • The step(s) is/are clearly marked.
  • The step(s) is/are deep (18cm+).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • There is a lift to access this area/service.
  • The lift does bypass the step(s).
  • The lift does bypass the ramp/slope.

Escalator Platform 2

  • The escalator is located to the of the left of the stairs as you exit platform 2 and leads to the main station building close to the Cowan Terrace entrance.
  • The foot, head and steps of the escalator are clearly marked.
  • The lighting levels are bright.
  • This escalators goes up only.

Lift (Platform 2)

  • There is a lift for public use.
  • The lift is located in the main station building near to the Cowan Terrace entrance.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G, LG.
  • The lift is approximately 28m (30yd 1ft) from the main entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 110cm (3ft 7in).
  • The dimensions of the lift are 180cm x 145cm (5ft 11in x 4ft 9in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is medium.

Accessible Toilet

  • Accessible toilet facilities are not available.
  • Comments View
    • Please refer to Park Lane Interchange Bus Station for information on toilet facilities.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.