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Park Lane Interchange - Metro Station

Cowan Terrace, Park Lane, Sunderland, Tyne & Wear, SR1 3PE

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Access Guide

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Location

  • The venue is in a pedestrian area.
  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Sunderland.

COVID-19 Information

Disabled Passenger Information for Metro

  • The trains have a space on each carriage for wheelchair users, which are clearly marked with the wheelchair symbol by the train doors.
  • Station platforms are approximately the same height as train floors, however the exact gap varies from station to station.
  • Standard wheelchairs and powered wheelchairs up to a maximum width of 700mm and length of 1200mm are permitted on Metro trains.
  • Powered mobility scooters may not be used anywhere on Metro because of their design, difficulty in manoeuvring and unsuitability for use at stations,
  • on platforms and on trains.
  • Lighter scooters may be folded and carried on board trains.
  • Call or text 0191 203 3666
  • Email [email protected]

Opening Times

  • The venue is open 24hrs.

Parking

  • The venue does not have its own car park.

Outside Access (Main Entrance)

  • This information is for the entrance located within the bus station, near to bus stand N.
  • There is not level access into the venue.
  • There are no doors at this entrance.

Level Change (Main Entrance)

  • There is a ramp/slope to access this area/service.
  • The ramp or slope is located in front of the entrance.
  • The ramp/slope is easy.

Outside Access (Cowan Terrace Entrance)

  • This information is for the entrance located in Cowan Terrace, next to the junction with Park Lane.
  • There is not level access into the venue.
  • The main door(s) open(s) automatically.
  • The door(s) is / are double.
  • The width of the door opening is 180cm (5ft 11in).

Level Change (Cowan Terrace Entrance)

  • There is a ramp/slope to access this area/service.
  • The ramp or slope is located on the path leading to the entrance.
  • The ramp/slope is easy.
  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located immediately beyond the entrance.
  • There is/are 15 step(s) to the area/service.
  • The lighting levels at the step(s) are bright.
  • The step(s) is/are clearly marked.
  • The step(s) is/are deep (18cm+).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • The ramp/slope does not bypass the step(s).

Inside Access

  • There is level access to the service(s).
  • There is a hearing assistance system.
  • The system is a fixed loop.
  • Staff are trained to use the system.
  • This venue does not play background music.
  • The lighting levels are varied.
  • Comments View
    • There is a hearing loop built into the help point machine and ticket machines on the platforms.
    • There is a smart card swipe machine available on the platform for ticket-less travel.

Train Station

  • There are generally 2 member(s) of staff on duty.
  • The station is staffed.
  • There is not an office to obtain help.
  • The station is not staffed between 00:01 and 06:00.
  • There is not a ticket office.
  • The train companies operating from within this station are Tyne and Wear Metro Nexus.
  • The train companies that operate within this station include:.
  • Please click here for access information for Tyne and Wear Metro Nexus.
  • There is a taxi rank at the station.
  • The taxi rank is located in Park Lane.
  • The taxi rank is 35m (38yd 10in) from the main entrance.
  • There are 2 platform(s) in the station.
  • The platform(s) which has/have level access is / are 1 and 2.
  • The platform(s) accessed by lift is / are 1 and 2.
  • The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 1 and 2.
  • The platform(s) which can be accessed by using alternative outside access entrances only is / are 1 and 2.

Level Change (Platform 1)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located in the main station building, close to the Cowan Terrace entrance.
  • There is/are 15+ step(s) to the area/service.
  • The lighting levels at the step(s) are bright.
  • The step(s) is/are clearly marked.
  • The step(s) is/are deep (18cm+).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • There is a lift to access this area/service.
  • The lift does bypass the step(s).

Escalator Platform 1

  • The escalator is located opposite the lift as you exit platform 1 and leads to the main station building close to the main entrance.
  • The foot, head and steps on the escalator are clearly marked .
  • The lighting levels are bright.
  • This escalators goes up only.

Lift (Platform 1)

  • There is a lift for public use.
  • The lift is located in the main station building near the main entrance.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G, LG.
  • The lift is approximately 17m (18yd 1ft) from the main entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 110cm (3ft 7in).
  • The dimensions of the lift are 180cm x 135cm (5ft 11in x 4ft 5in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is medium.

Level Change (Platform 2)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located in the main station building close to the main entrance.
  • There is/are 15+ step(s) to the area/service.
  • The lighting levels at the step(s) are bright.
  • The step(s) is/are clearly marked.
  • The step(s) is/are deep (18cm+).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • There is a lift to access this area/service.
  • The lift does bypass the step(s).
  • The lift does bypass the ramp/slope.

Escalator Platform 2

  • The escalator is located to the of the left of the stairs as you exit platform 2 and leads to the main station building close to the Cowan Terrace entrance.
  • The foot, head and steps of the escalator are clearly marked.
  • The lighting levels are bright.
  • This escalators goes up only.

Lift (Platform 2)

  • There is a lift for public use.
  • The lift is located in the main station building near to the Cowan Terrace entrance.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G, LG.
  • The lift is approximately 28m (30yd 1ft) from the main entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 110cm (3ft 7in).
  • The dimensions of the lift are 180cm x 145cm (5ft 11in x 4ft 9in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is medium.

Accessible Toilet

  • Accessible toilet facilities are not available.
  • Comments View
    • Please refer to Park Lane Interchange Bus Station for information on toilet facilities.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.