You are on Location. Skip to the next section.

Location

• The venue is in a pedestrian area.
• There is a bus stop within 150m (164yds) of the venue.
• The nearest National Rail station is Sunderland.

You are on Disabled Passenger Information for Metro. Skip to the next section.

Disabled Passenger Information for Metro

• The trains have a space on each carriage for wheelchair users, which are clearly marked with the wheelchair symbol by the train doors.
• Station platforms are approximately the same height as train floors, however the exact gap varies from station to station.
• Standard wheelchairs and powered wheelchairs up to a maximum width of 700mm and length of 1200mm are permitted on Metro trains.
• Powered mobility scooters may not be used anywhere on Metro because of their design, difficulty in manoeuvring and unsuitability for use at stations,
• on platforms and on trains.
• Lighter scooters may be folded and carried on board trains.
• Call or text 0191 203 3666
• Email [email protected].

You are on Opening Times. Skip to the next section.

Opening Times

• The venue is open 24hrs.

You are on Parking. Skip to the next section.

Parking

• The venue does not have its own car park.

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• Public Car Parks View
  • There is a car park for public use within 200m (approx).
  • The name of the car park is Civic Centre.
  • The car park is located at the junction of Cowan Terrace and Park Lane.
• On Street Blue Badge Parking View
  • On street marked Blue Badge bays are not available.
• On Street Standard Parking View
  • Clearly signed and / or standard marked parking bays are not available.
• Drop-off Point View
  • There is not a designated drop off point.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

• This information is for the entrance located within the bus station, near to bus stand N.
• There is not level access into the venue.
• There are no doors at this entrance.

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• Comments View
  • The width of the entrance is 480cm.

You are on Level Change (Main Entrance). Skip to the next section.

Level Change (Main Entrance)

• There is a ramp/slope to access this area/service.
• The ramp or slope is located in front of the entrance.

You are on Outside Access (Cowan Terrace Entrance). Skip to the next section.

Outside Access (Cowan Terrace Entrance)

• This information is for the entrance located in Cowan Terrace, next to the junction with Park Lane.
• There is not level access into the venue.
• The main door(s) open(s) automatically.
• The door(s) is / are double.
• The width of the door opening is 180cm (5ft 11in).

You are on Level Change (Cowan Terrace Entrance). Skip to the next section.

Level Change (Cowan Terrace Entrance)

• There is a ramp/slope to access this area/service.
• The ramp or slope is located on the path leading to the entrance.
• There is a/are step(s) to access this area/service.
• The step(s) is/are located immediately beyond the entrance.
• There is/are 15 step(s) to the area/service.
• The lighting levels at the step(s) are bright.
• The step(s) is/are clearly marked.
• The step(s) is/are deep (18cm+).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.
• The ramp/slope does not bypass the step(s).

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service(s).
• There is a hearing assistance system.
• The system is a fixed loop.
• Staff are trained to use the system.
• This venue does not play background music.
• The lighting levels are varied.

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• Comments View
  • There is a hearing loop built into the help point machine and ticket machines on the platforms.
  • There is a smart card swipe machine available on the platform for ticket-less travel.

You are on Train Station. Skip to the next section.

Train Station

• There are generally 2 member(s) of staff on duty.
• The station is staffed.
• There is not an office to obtain help.
• The station is not staffed between 00:01 and 06:00.
• There is not a ticket office.
• The train companies operating from within this station are Tyne and Wear Metro Nexus.
• The train companies that operate within this station include:.
• Please click here for access information for Tyne and Wear Metro Nexus.
• There is a taxi rank at the station.
• The taxi rank is located in Park Lane.
• The taxi rank is 35m (38yd 10in) from the main entrance.
• There are 2 platform(s) in the station.
• The platform(s) which has/have level access is / are 1 and 2.
• The platform(s) accessed by lift is / are 1 and 2.
• The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 1 and 2.
• The platform(s) which can be accessed by using alternative outside access entrances only is / are 1 and 2.

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• Additional Station Information View
  • Announcements on platforms are audio and visual.
  • Platforms which have tactile markings at the platform edge are 1 and 2.
  • There is not a wheelchair available to borrow.
• Comments View
  • For up to date train times please click here.

You are on Level Change (Platform 1). Skip to the next section.

Level Change (Platform 1)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located in the main station building, close to the Cowan Terrace entrance.
• There is/are 15+ step(s) to the area/service.
• The lighting levels at the step(s) are bright.
• The step(s) is/are clearly marked.
• The step(s) is/are deep (18cm+).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.
• There is a lift to access this area/service.
• The lift does bypass the step(s).

You are on Escalator Platform 1. Skip to the next section.

Escalator Platform 1

• The escalator is located opposite the lift as you exit platform 1 and leads to the main station building close to the main entrance.
• The foot, head and steps on the escalator are clearly marked .
• The lighting levels are bright.
• This escalators goes up only.

You are on Lift (Platform 1). Skip to the next section.

Lift (Platform 1)

• There is a lift for public use.
• The lift is located in the main station building near the main entrance.
• The lift is a standard lift.
• The floors which are accessible by this lift are G, LG.
• The lift is approximately 17m (18yd 1ft) from the main entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 110cm (3ft 7in).
• The dimensions of the lift are 180cm x 135cm (5ft 11in x 4ft 5in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is medium.

You are on Level Change (Platform 2). Skip to the next section.

Level Change (Platform 2)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located in the main station building close to the main entrance.
• There is/are 15+ step(s) to the area/service.
• The lighting levels at the step(s) are bright.
• The step(s) is/are clearly marked.
• The step(s) is/are deep (18cm+).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.
• There is a lift to access this area/service.
• The lift does bypass the step(s).
• The lift does bypass the ramp/slope.

You are on Escalator Platform 2. Skip to the next section.

Escalator Platform 2

• The escalator is located to the of the left of the stairs as you exit platform 2 and leads to the main station building close to the Cowan Terrace entrance.
• The foot, head and steps of the escalator are clearly marked.
• The lighting levels are bright.
• This escalators goes up only.

You are on Lift (Platform 2). Skip to the next section.

Lift (Platform 2)

• There is a lift for public use.
• The lift is located in the main station building near to the Cowan Terrace entrance.
• The lift is a standard lift.
• The floors which are accessible by this lift are G, LG.
• The lift is approximately 28m (30yd 1ft) from the main entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 110cm (3ft 7in).
• The dimensions of the lift are 180cm x 145cm (5ft 11in x 4ft 9in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is medium.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• Accessible toilet facilities are not available.

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• Comments View
  • Please refer to Park Lane Interchange Bus Station for information on toilet facilities.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are not available.
• Comments View
  • Please refer to Park Lane Interchange Bus Station for information on toilet facilities.

You are on Additional Info. Skip to the next section.

Additional Info

• Documents can be requested in Braille.
• Documents can be requested in large print.
• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.

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• Comments View
  • Access to Wi-Fi is available via _FreeSunderlandWi-Fi.