Access Guide
Introduction
- Services / facilities within the building include a swimming pool, fitness suite, indoor play area, cafe, sports halls and exercise studio.
- Services / facilities within the grounds include hard tennis courts and astroturf tennis courts.
Opening Times (Centre)
- Monday 06:30 - 21:00.
- Tuesday 06:30 - 21:00.
- Wednesday 06:30 - 21:00.
- Thursday 06:30 - 21:00.
- Friday 06:30 - 21:00.
- Saturday 08:00 - 16:00.
- Sunday 08:00 - 16:00.
Opening Times (Cafe)
- Monday 09:00 - 17:00.
- Tuesday 09:00 - 17:00.
- Wednesday 09:00 - 17:00.
- Thursday 09:00 - 17:00.
- Friday 09:00 - 17:00.
- Saturday 09:00 - 16:00.
- Sunday 09:00 - 16:00.
Location
- There is not a bus stop within 150m (164yds) of the venue.
- The nearest National Rail station is Sunderland.
- The nearest Metro Station is University.
Parking
- The venue does have its own car park.
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Venue Car Park
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- Parking is free for all users.
- The car park is located in front of the building.
- The car park type is open air/surface.
- There is/are 8 Blue Badge parking bay(s) within the car park.
- The dimensions of the Blue Badge parking bay(s) are 369cm x 600cm (12ft 1in x 19ft 8in).
- The nearest Blue Badge bay is 20m (65ft) from the main entrance.
- The furthest Blue Badge bay is 25m (82ft) from the main entrance.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are slopes/ramps.
- The car park surface is tarmac.
- There is a dropped kerb between the car park and the venue.
- The dropped kerb does not have tactile paving.
- There is not a road to cross between the car park and the entrance.
- The car park does not have a height restriction barrier.
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Drop-off Point
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- There is not a designated drop off point.
Outside Access (Main Entrance)
- This information is for the entrance located at the front of the building.
- There is not level access into the venue.
- The main door(s) open(s) automatically.
- The door(s) is / are double.
- The width of the door opening is 117cm (3ft 10in).
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Second set of doors
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- There is a second set of doors.
- The door(s) open(s) automatically.
- The door(s) is / are double.
- The width of the door opening is 115cm (3ft 9in).
Level Change (Main Entrance)
- There is a ramp/slope to access this area/service.
- The ramp or slope is located on the path leading to the entrance.
- The ramp does have handrails.
- The handrails are on the right going up.
- There is a/are step(s) to access this area/service.
- The step(s) is/are located in front of the entrance.
- There is/are 7 step(s) to the area/service.
- There is tactile paving at the top and bottom of the steps.
- The step(s) is/are not clearly marked.
- The step(s) is/are medium height (11cm - 17cm).
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides.
- The ramp/slope does bypass the step(s).
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Comments
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- There is also an easy slope in front of the steps (shown in photographs 5 and 6).
Reception
- The desk/counter is 9m (9yd 2ft) from the main entrance.
- There is level access to the desk/counter from the entrance.
- The desk/counter is high (110cm+).
- The desk/counter has a low (76cm or lower) section.
- The lighting levels are medium.
- There is not a hearing assistance system.
Inside Access
- There is level access to the service(s).
- This venue does play background music.
- Music is played in the gym and studios.
- Motorised scooters are welcomed in public parts of the venue.
- The lighting levels are varied.
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Comments
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- The spin studio has lights which flash and change colour during classes.
Eating and Drinking (Cafe)
- The following information is for the café.
- The café is located to the rear right of the reception foyer, in front of the sports halls.
- Full table service is not available.
- Food or drinks are ordered from the service counter.
- Food or drinks can be brought to the table.
- There is not a lowered section at the counter.
- No tables are permanently fixed.
- No chairs are permanently fixed.
- Some chairs have armrests.
- The nearest table is approximately 23m (25yd 6in) from the main entrance.
- The distance between the floor and the lowest table is 41cm (1ft 4in).
- The distance between the floor and the highest table is 69cm (2ft 3in).
- The standard height for tables is 69cm.
- There is ample room for a wheelchair user to manoeuvre.
- Takeaway cutlery is not available.
- Drinking straws are available.
- Menus are wall only.
- Menus are not available in Braille.
- Menus are not available in large print.
- Picture menus are not available.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is hot and cold meals and snacks.
Swimming Pool
- There is level access from the changing area to the swimming pool.
- There is not a ramped entrance into the water.
- There is a wet side chair available.
- There is a hoist for wheelchair users to access the water.
- The hoist is hydraulic.
- There are steps into the swimming pool.
- There are 5 steps.
- The steps do have handrails.
- The handrails are on both sides.
- There is a ladder type entrance into the water.
- There is a handrail on both sides of the ladder.
Fitness Suite
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Access to Fitness Suite
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- The fitness suite is located to the rear left of the reception foyer, opposite the cafe.
- The fitness suite is 17m (18yd 1ft) from the main entrance.
- There is step free access to the fitness suite.
- There are doors into the fitness suite.
- The doors open away from you (push).
- The doors are double.
- The doors are heavy.
- The opening is 174cm wide.
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Fitness Suite (General)
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- Staff receive some training in assisting disabled people.
- Training provided is Move to Improve.
- Equipment suitable for mobility or sensory impaired users includes free weights, hand bike, cable pulley machines, and upper body machines.
- A portable hearing loop is not available for induction.
- There is clear manoeuvring space between equipment.
- There is level access to all of the equipment.
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Comments
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- There are security barriers beyond the entrance.
- The width of the standard barrier is 51cm.
- The width of the wide barrier is 98cm.
- The wide barrier is operated by a member of staff in the fitness suite.
Generic (Indoor Tennis Courts)
- There are 8 indoor tennis courts. Courts 1-4 are at the rear of the building. Courts 1-4 are 27m from the main entrance. There is a door to access courts 1-4. The door opens automatically towards you. The door is push pad operated. The door is single. The door width is 84cm. There are bench seats near the net on each court. Courts 5-8 are on the opposite side of the building and have a manual door to enter. Courts 5-8 are 83m from the main entrance.
Other Floors
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Steps
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- The floors which are accessible by stairs are G, 1.
- There are 15+ steps between floors.
- The steps are clearly marked.
- The steps are deep (18cm+).
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
- The lighting levels are medium.
Lift
- There is a lift for public use.
- The lift is located in the corridor to the rear left of the building.
- The lift is a standard lift.
- The floors which are accessible by this lift are G, 1.
- The lift is approximately 48m (52yd 1ft) from the main entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 80cm (2ft 7in).
- The dimensions of the lift are 107cm x 137cm (3ft 6in x 4ft 6in).
- There are not separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does not have an audible announcer.
- The controls for the lift are not within 90cm - 120cm from the floor.
- The controls are 117cm - 124cm from the floor.
- The lift does have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is medium.
Changing Places (Wet Side)
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Location and access
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- The facility is located to the right as you enter.
- The facility is approximately 23m (75ft) from the main entrance.
- There is level access into the facility.
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Dimensions and features
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- You do need a key for the facility.
- It is a radar key.
- The key can be obtained from reception.
- The door opens outwards.
- The width of the door is 83cm (2ft 8in).
- The dimensions of the facility are 450cm x 179cm (14ft 9in x 5ft 10in).
- The facility changing bench height is adjustable.
- The facility changing bench is wall mounted.
- The length of the facility changing bench is 178cm (5ft 10in).
- The facility hoist is powered overhead.
- The overhead hoist covers the changing bench and the toilet.
- The sling is attached to the hoist by hook and loop.
- The facility toilet has a transfer space on both sides.
- The transfer space on the left as you face the toilet is 140cm (4ft 7in).
- The transfer space on the right as you face the toilet is 90cm (2ft 11in).
- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall mounted grab rails are on both sides.
- Dropdown rails are provided for the toilet.
- As you face the toilet the dropdown rail(s) is/are on both sides.
- The type of wash basin is adjustable.
- Wall mounted grab rails are available at the wash basin.
- As you face the wash basin, the wall mounted grab rails are on both sides.
- Disposal facilities are available.
- A privacy screen is available.
- Wide tear off paper roll is available.
- The facility has a non-slip floor.
- A functioning emergency alarm is available.
- It is not a push button style alarm.
- At the time of survey in March 2026 the wash basin would no go lower than 92cm.
Toilet with Adaptations (Wet Side - Changing Village)
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Location and Access
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- Accessible toilet facilities are available.
- There is pictorial and written text signage on or near the toilet door.
- This accessible toilet is approximately 21m (68ft) from the main entrance.
- This accessible toilet is located to the right as you enter, within the changing village.
- There is level access to this accessible toilet.
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Features and Dimensions
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- This is a shared toilet.
- A key is required for the accessible toilet.
- The key is a radar key.
- The key can be obtained from reception.
- The door opens outwards.
- The door is locked by a locking handle.
- The width of the accessible toilet door is 86cm (2ft 9in).
- The door may be difficult to open.
- The dimensions of the accessible toilet are 150cm x 220cm (4ft 11in x 7ft 2in).
- There is sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 82cm (2ft 8in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- Disposal facilities are available in the cubicle.
- There is a/are sanitary disposal units.
- There is a/are coat hook(s).
- There are coat hooks in the toilet at 102cm and 137cm from the floor.
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Position of Fixtures
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- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 50cm (1ft 7in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- The height of the hand dryer is 102cm (3ft 4in) .
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 110cm (3ft 7in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- The height of the wash basin is 74cm (2ft 5in).
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Colour Contrast and Lighting
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- There is a medium visual contrast between the external door and wall.
- There is a medium visual contrast between the internal door and wall.
- There is a medium visual contrast between the wall-mounted grab rail(s) and wall.
- There is a medium visual contrast between the dropdown rail(s) and wall.
- There is a medium visual contrast between the walls and floor.
- The lighting levels are moderate to good.
Toilet with Adaptations (Tennis Courts and Group Exercise Studios)
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Location and Access
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- Accessible toilet facilities are available.
- There is pictorial and written text signage on or near the toilet door.
- This accessible toilet is approximately 69m (226.37796ft) from the main entrance.
- This accessible toilet is located on the ground floor, to the rear of the building.
- There is level access to this accessible toilet.
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Features and Dimensions
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- This is a shared toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a twist lock.
- The width of the accessible toilet door is 86cm (2ft 9.86in).
- The door may be difficult to open.
- The dimensions of the accessible toilet are 168cm x 195cm (5ft 6.14in x 6ft 4.77in).
- There is not sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 92cm (3ft 0.22in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is not a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is not fully functional.
- The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- Disposal facilities are available in the cubicle.
- There is a/are sanitary and non-infectious waste disposal units.
- There is not a/are not coat hook(s).
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Position of Fixtures
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- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are not placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 45cm (1ft 5.72in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is placed higher than 100cm (3ft 3in).
- The height of the hand dryer is 111cm (3ft 7.7in) .
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 108cm (3ft 6.52in).
- There is a wash basin.
- The wash basin cannot be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- The height of the wash basin is 74cm (2ft 5.13in).
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Colour Contrast and Lighting
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- There is a high visual contrast between the external door and wall.
- There is a high visual contrast between the internal door and wall.
- There is a low visual contrast between the wall-mounted grab rail(s) and wall.
- There is a low visual contrast between the dropdown rail(s) and wall.
- There is a low visual contrast between the walls and floor.
- The lighting levels are good.
Standard Changing Room (Dry Side - Changing Village)
- There is a/are standard changing room(s) available.
- The standard changing room(s) is/are approximately 14m (15yd 11in) from the main entrance.
- The standard changing room(s) is/are approximately 6m (6yd 1ft) from the reception desk.
- The standard changing room(s) is/are approximately 14m (15yd 11in) from the fitness suite.
- The standard changing room(s) surveyed is/are located to the right as you enter, opposite the reception.
- There is level access to the standard changing room(s).
- Shower facilities are available within the changing room(s).
- There is level access to the shower facilities.
Standard Changing Room (Wet Side - Changing Village)
- There is a/are standard changing room(s) available.
- The standard changing room(s) is/are approximately 18m (19yd 2ft) from the main entrance.
- The standard changing room(s) is/are approximately 12m (13yd 4in) from the reception desk.
- The standard changing room(s) is/are approximately 1m (3ft 3in) from the swimming pool.
- The standard changing room(s) surveyed is/are located to the right as you enter, opposite the reception.
- There is level access to the standard changing room(s).
- Shower facilities are available within the changing room(s).
- There is level access to the shower facilities.
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Comments
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- There is a family changing cubicle with a baby seat.
- The height of the baby seat when extended is 85cm.
- There is a family changing cubicle with a baby change unit.
- The height of the baby change when extended is 84cm.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
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Access to Standard Female Toilet(s)
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- The female toilet facilities that were surveyed are located on the ground floor, to the rear of the building.
- The female toilet(s) is/are approximately 65m (71yd 3in) from the main entrance.
- Inside the venue, there is level access to the female toilet(s).
- Lighting levels are medium.
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Access to Standard Male Toilet(s)
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- The male toilet facilities that were surveyed are located on the ground floor, to the rear of the building.
- The male toilet(s) is/are approximately 73m (79yd 2ft) from the main entrance.
- Inside the venue, there is level access to the male toilet(s).
- Lighting levels are medium.
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Comments
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- Additional standard female and male toilets are available throughout the building.
Additional Info
- Documents can be requested in Braille.
- Documents can be requested in large print.
- A bowl of water can be provided for an assistance dog.
- An assistance dog toilet area can be provided onsite.
- The assistance dog toilet area is located on the grass areas surrounding the building.
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Comments
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- Access to Wi-Fi is available.
- Guide Dogs and Assistance Dogs are welcome at this venue.
