Access Guide
Disabled Passenger Information for Metro
- The trains have a space on each carriage for wheelchair users, which are clearly marked with the wheelchair symbol by the train doors.
- Station platforms are approximately the same height as train floors, however the exact gap varies from station to station.
- Standard wheelchairs and powered wheelchairs up to a maximum width of 700mm and length of 1200mm are permitted on Metro trains.
- Powered mobility scooters may not be used anywhere on Metro because of their design, difficulty in manoeuvring and unsuitability for use at stations,
- on platforms and on trains.
- Lighter scooters may be folded and carried on board trains.
- Call or text 0191 203 3666
- Email [email protected].
Location
- There is a bus stop within 150m (164yds) of the venue.
- The nearest National Rail station is Sunderland.
Opening Times
- The venue is open 24hrs.
Parking
- The venue does have its own car park.
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Venue Car Park
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- Parking is not free for all users.
- Parking is not free for Blue Badge holders.
- Parking is charged at a flat rate of £1 per day.
- The car park is located at the side of platform 2, just off Newcastle Road.
- The car park type is open air/surface.
- There is/are 10+ Blue Badge parking bay(s) within the car park.
- The dimensions of the Blue Badge parking bay(s) are 360cm x 500cm (11ft 10in x 16ft 5in).
- The nearest Blue Badge bay is 8m (8yd 2ft) from the platform 2 entrance.
- The furthest Blue Badge bay is 35m (38yd 10in) from the platform 2 entrance.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are slopes/ramps.
- The car park surface is tarmac.
- There is not a road to cross between the car park and the entrance.
- The car park does not have a height restriction barrier.
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Drop-off Point
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- There is not a designated drop off point.
Outside Access (Platform 1 Entrance)
- This information is for the entrance located on the footpath leading from Newcastle Road, Portobello Lane and Tesco Extra.
- There is not level access into the venue.
- There are no doors at this entrance.
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Comments
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- The width of the entrance is 230cm.
Level Change (Platform 1 Entrance)
- There is a ramp/slope to access this area/service.
- The ramp or slope is located to the left as you face the entrance.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- The ramp does have handrails.
- The handrails are on both sides.
- There is a/are step(s) to access this area/service.
- The step(s) is/are located immediately beyond the entrance.
- There is/are 15+ step(s) to the area/service.
- There is tactile paving at the top and bottom of the steps.
- The step(s) is/are clearly marked.
- The step(s) is/are medium height (11cm - 17cm).
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides.
- The ramp/slope does bypass the step(s).
Outside Access (Platform 2 Entrance)
- This information is for the entrance located at the side of platform 2.
- There is not level access into the venue.
- There are no doors at this entrance.
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Comments
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- The width of the entrance is 220cm.
Level Change (Platform 2 Entrance)
- There is a ramp/slope to access this area/service.
- The ramp or slope is located immediately beyond the entrance.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- The ramp does have handrails.
- The handrails are on both sides.
- There is a/are step(s) to access this area/service.
- The step(s) is/are located to the right as you face the entrance.
- There is/are 6 step(s) to the area/service.
- There is tactile paving at the top and bottom of the steps.
- The step(s) is/are clearly marked.
- The step(s) is/are deep (18cm+).
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides.
- The ramp/slope does bypass the step(s).
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Comments
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- Photograph 5 shows another set of 3 steps which leads from the car park to the entrance.
- The steps are deep and well marked, with a handrail on both sides.
Platforms
- The platforms have several ticket machines and help points which have built in hearing loops.
- The platforms have several smart card readers for passenger using prepaid Metro Cards.
Train Station
- The station is not staffed.
- There is not a ticket office.
- The train companies operating from within this station are Tyne and Wear Metro Nexus.
- Please click here for access information for Tyne and Wear Metro Nexus.
- There is not a taxi rank at the station.
- There are 2 platform(s) in the station.
- The platform(s) accessed by ramp / slope is / are 1 and 2.
- The platform(s) which can be accessed by using alternative outside access entrances only is / are 1 and 2.
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Additional Station Information
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- Announcements on platforms are audio and visual.
- Platforms which have tactile markings at the platform edge are 1 and 2.
- There is not a wheelchair available to borrow.
Level Change (Footbridge)
- There is a ramp/slope to access this area/service.
- The ramp/slope is located on Newcastle Road, leading over the Stadium of Light Metro to Portobello Lane.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- The ramp does not have handrails.
- There is a/are step(s) to access this area/service.
- The step(s) is/are located on the footbridge leading to the platform 2 approach and car park.
- There is/are 15+ step(s) to the area/service.
- There is tactile paving at the top and bottom of the steps.
- The step(s) is/are clearly marked.
- The step(s) is/are deep (18cm+).
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides.
- The ramp/slope does bypass the step(s).
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Comments
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- There are bollards on both sides of the footbridge with a space of 120cm between them.
Accessible Toilet
- Accessible toilet facilities are not available.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are not available.