Access Guide
Introduction
- Services / facilities within the building include a museum, lending library, winter gardens, and a cafe.
Opening Times (City Library)
- Monday 09:30 - 17:00.
- Tuesday 09:30 - 17:00.
- Wednesday 09:30 - 19:00.
- Thursday 09:30 - 17:00.
- Friday 09:30 - 17:00.
- Saturday 10:00 - 16:00.
- Sunday Closed.
Opening Times (Museum (Upper Galleries Close at 16:00))
- Monday 09:30 - 17:00.
- Tuesday 09:30 - 17:00.
- Wednesday 09:30 - 19:00.
- Thursday 09:30 - 17:00.
- Friday 09:30 - 17:00.
- Saturday 10:00 - 16:00.
- Sunday Closed.
Location
- There is a bus stop within 150m (164yds) of the venue.
- The nearest National Rail station is Sunderland.
- The nearest Metro Station is Sunderland.
Parking
- The venue does not have its own car park.
-
On Street Blue Badge Parking
View
- On street marked Blue Badge bays are available.
-
On Street Standard Parking
View
- The dimensions of the standard marked parking bays are 210cm x 605cm (6ft 11in x 19ft 10in).
- Standard marked parking bays are located in Toward Road.
-
Drop-off Point
View
- There is not a designated drop off point.
-
Comments
View
- The on street Blue Badge bays are not marked into separate bays.
- There is space for up to 6 vehicles.
- The width of the Blue Badge parking is 268cm.
- There is additional Blue Badge parking available in Toward Road as shown in photographs 4 and 5.
Outside Access (Main Entrance)
- This information is for the entrance located at the right hand side of the building.
- There is level access into the venue.
- The main door(s) open(s) automatically.
- The door(s) is / are double.
- The width of the door opening is 159cm (5ft 3in).
-
Second set of doors
View
- There is a second set of doors.
- The door(s) open(s) automatically.
- The door(s) is / are double.
- The width of the door opening is 154cm (5ft 1in).
Reception
- The desk/counter is 4m (4yd 1ft) from the main entrance.
- There is level access to the desk/counter from the entrance.
- The desk/counter is medium height (77cm - 109cm).
- The desk/counter does not have a low (76cm or lower) section.
- The lighting levels are good.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- The hearing assistance system is not signed.
- Staff are not trained to use the system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 22/05/2023.
- The hearing assistance system was working at the time of testing.
-
Comments
View
- The reception desk is also used as the gift shop counter.
Inside Access
- There is not level access to the service(s).
- This venue does not play background music.
- Motorised scooters are welcomed in public parts of the venue.
- The lighting levels are medium.
Level Change (Ground Floor)
- There is a ramp/slope to access this area/service.
- The ramp/slope is located leading from the reception to the facilities on the ground floor.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- The ramp does not have handrails.
Museum
- Exhibits cannot be audio described.
- Tactile signage for exhibits is not available.
- Braille signage for exhibits is not available.
- Touch tours are not available.
- Video tours are not available.
- There is a hearing assistance system.
- The hearing assistance system is a fixed loop.
- Staff are trained to use the hearing assistance system.
- A deposit is not required for the hearing assistance system.
- There is not a wheelchair to borrow.
-
Comments
View
- There are videos with subtitles in some areas of the museum.
- Some of the video viewing areas are equipped with a fixed loop, which is signed.
- There are interactives throughout the museum.
- The height of the highest button for the interactives is 119cm.
- The height of the lowest interactive 69
- There are information boards throughout the museum.
- The height of the information boards is 66cm.
- There are large print information books in the gallery.
Library Entrance
- This information is for the entrance located on the ground floor, to the rear left of the building as you enter via the main entrance.
- There is level access into the venue.
- The doors open towards you (pull).
- The doors are double.
- The doors is are permanently held open.
- The width of the door opening is 158cm (5ft 2in).
Reception (Library Desk)
- The desk/counter is 4m (4yd 1ft) from the library entrance.
- There is level access to the desk/counter from the entrance.
- The desk/counter is medium height (77cm - 109cm).
- The desk/counter has a low (76cm or lower) section.
- The lighting levels are medium.
- There is not a hearing assistance system.
Library
- This library does not have a regular supply of books in Braille.
- This library does have a regular supply of books in large print.
- This library does have a regular supply of books in audio format.
- There is an ordering service.
- The library does have computers with accessible software.
- Auxiliary aids are available for computer users.
- A large text keyboard, large rollerball mouse and height adjustable chair is / are available.
- Equipment available for people with a visual impairment includes magnifyer sheets.
-
Comments
View
- There are 2 self issue / return machines, one outside the library and one inside the library.
- The height to the book scanner is 78cm.
- The height to the top of the touchscreen is 114cm.
- The computers have dolphin reader installed.
Eating and Drinking (Bennellis Cafe)
- The following information is for the café.
- The café is located on the ground floor, to the rear right of the building.
- Full table service is not available.
- Food or drinks are ordered from the service counter.
- Food or drinks can be brought to the table.
- There is not a lowered section at the counter.
- Some tables are permanently fixed.
- Some chairs are permanently fixed.
- Some chairs have armrests.
- The nearest table is approximately 38m (41yd 1ft) from the main entrance.
- The distance between the floor and the lowest table is 48cm (1ft 7in).
- The distance between the floor and the highest table is 78cm (2ft 7in).
- The standard height for tables is 117cm.
- There is ample room for a wheelchair user to manoeuvre.
- Plastic / takeaway cups are available.
- Plastic / takeaway cutlery is not available.
- Drinking straws are available.
- Menus are wall only.
- Menus are not available in Braille.
- Menus are not available in large print.
- Picture menus are not available.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is hot and cold meals and snacks.
Winter Garden Internal Entrance
- This information is for the entrance located on the ground floor, to the rear of the building.
- There is level access at the entrance.
- The doors opens automatically.
- The doors are double.
- The width of the door opening is 127cm (4ft 2in).
Level Change (Winter Gardens)
- There is a ramp/slope to access this area/service.
- The ramp/slope is located ahead as you enter the winter gardens.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- The ramp does have handrails.
- The handrails are on the left going up.
- The width of the ramp/slope is 120cm (3ft 11in).
- There is a/are step(s) to access this area/service.
- The step(s) is/are located to the right as you enter the winter gardens.
- There is/are 8 step(s) to the area/service.
- The lighting levels at the step(s) are medium.
- The step(s) is/are clearly marked.
- The step(s) is/are medium height (11cm - 17cm).
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on the right going up.
- The ramp/slope does bypass the step(s).
Parks and Gardens (Winter Gardens)
- The park or garden does have footpaths.
- The path(s) has a / have concrete surface(s).
- The majority of the path(s) is / are wide enough for wheelchair users.
- There are slight slopes on the paths.
- There are some bench seats situated along the paths for people to rest.
-
Comments
View
- There are information boards throughout the gardens.
- The height to the top of the information boards is 90cm.
- There are interactive exhibits along the tree top walk.
- The height to the top of the interactive exhibits is 72cm.
Level Change (Tree Top Walk)
- There is a/are step(s) to access this area/service.
- The step(s) is/are located ahead as you enter the winter gardens entrance.
- There is/are 15+ step(s) to the area/service.
- The lighting levels at the step(s) are medium.
- The step(s) is/are clearly marked.
- The step(s) is/are medium height (11cm - 17cm).
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides.
- There is a lift to access this area/service.
- The lift does bypass the step(s).
Other Floors
-
Steps
View
- The floors which are accessible by stairs are G, 1, 2.
- There are 15+ steps between floors.
- The steps are clearly marked.
- The steps are deep (18cm+).
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
- The lighting levels are medium.
-
Comments
View
- There is a similar set of stairs giving access to floors 1 and 3 as shown in photographs 5 and 6.
Lift (Main)
- There is a lift for public use.
- The lift is located to the rear left of the building, as you enter via the main entrance.
- The lift is a standard lift.
- The floors which are accessible by this lift are G, 1, 2, 3.
- The lift is approximately 32m (34yd 2ft) from the main entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 89cm (2ft 11in).
- The dimensions of the lift are 106cm x 209cm (3ft 6in x 6ft 10in).
- There are separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does not have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lift does not have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is medium.
Lift (Scenic)
- There is a lift for public use.
- The lift is located at the rear of the building.
- The lift is a standard lift.
- The floors which are accessible by this lift are G, 1.
- The lift is approximately 32m (34yd 2ft) from the winter gardens entrance.
- Staff do not need to be notified for use of the lift.
-
Comments
View
- This lift gives access to the tree top walk.
- The lift was out of order at the time of the survey (March 2018).
Lift (Platform)
- There is a lift for public use.
- The lift is located on the first floor, to the left as you exit the main lift.
- The lift is a platform lift.
- The floors which are accessible by this lift are 1, 2.
- The lift is approximately 3m (3yd 10in) from the main lift.
- Staff do not need to be notified for use of the lift.
-
Comments
View
- There is an easy ramp in front of the lift on the first floor.
- The width of the ramp is 102cm.
- The lift was out of order at the time of the survey (March 2018).
Accessible Toilet (Ground Floor - Female Right Hand Transfer)
- Accessible toilet facilities are available.
-
Location and Access
View
- There is pictorial signage on or near the toilet door.
- This accessible toilet is approximately 39m (42yd 1ft) from the main entrance.
- This accessible toilet is located on the ground floor within the standard female toilets.
- There is level access to this accessible toilet.
-
Features and Dimensions
View
- This is not a shared toilet.
- A key is required for the accessible toilet.
- The key is a radar key.
- The key can be obtained from the main reception.
- The door opens outwards.
- The door is locked by a locking handle.
- The width of the accessible toilet door is 87cm (2ft 10in).
- The door may be difficult to open.
- The dimensions of the accessible toilet are 145cm x 193cm (4ft 9in x 6ft 4in).
- There is not sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 78cm (2ft 7in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is not fully functional.
- The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- Disposal facilities are available in the cubicle.
- There is a/are sanitary, non-infectious waste and clinical waste disposal units.
- There is a/are coat hook(s).
-
Position of Fixtures
View
- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are not placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is placed higher than 100cm (3ft 3in).
- The height of the hand dryer is 102cm (3ft 4in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
-
Colour Contrast and Lighting
View
- The contrast between the external door and wall is poor.
- There is a low colour contrast between the internal door and wall.
- The contrast between the wall-mounted grab rail(s) and wall is fair.
- There is a fair colour contrast between the dropdown rail(s) and wall.
- The contrast between the walls and floor is good.
- The lighting levels are moderate to good.
-
Comments
View
- The door release button is 114cm internal and external.
Accessible Toilet (Family Toilet)
- Accessible toilet facilities are available.
-
Location and Access
View
- The toilet is not for the sole use of disabled people.
- There is Braille, pictorial, tactile and written text signage on or near the toilet door.
- This accessible toilet is approximately 24m (26yd 9in) from the main entrance.
- This accessible toilet is located on the ground floor, to the centre of the building.
- There is level access to this accessible toilet.
-
Features and Dimensions
View
- This is a unisex toilet.
- A key is not required for the accessible toilet.
- The door opens by sliding (Bi-Fold).
- The door is locked by a lever twist.
- The width of the accessible toilet door is 84cm (2ft 9in).
- The door is light.
- The dimensions of the accessible toilet are 230cm x 204cm (7ft 7in x 6ft 8in).
- There is not sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 162cm (5ft 4in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is not fully functional.
- The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- Disposal facilities are available in the cubicle.
- There is a/are non-infectious waste and sanitary disposal units.
- There is a/are coat hook(s).
-
Position of Fixtures
View
- Wall-mounted grab rails are available.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are not placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 47cm (1ft 7in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
-
Colour Contrast and Lighting
View
- The contrast between the external door and wall is good.
- There is a high colour contrast between the internal door and wall.
- The contrast between the wall-mounted grab rail(s) and wall is fair.
- There is a fair colour contrast between the dropdown rail(s) and wall.
- The contrast between the walls and floor is good.
- The lighting levels are medium.
-
Baby Change Facilities
View
- Baby change facilities are located within the venue.
- Baby change facilities are located within the family toilet cubicle.
- The height of the baby change table once extended is 95cm (3ft 1in).
-
Comments
View
- There is also a standard toilet in the family toilet room as shown in photograph 4.
Accessible Toilet (First Floor)
- Accessible toilet facilities are available.
-
Location and Access
View
- The toilet is not for the sole use of disabled people.
- There is Braille, written text, pictorial and tactile signage on or near the toilet door.
- This accessible toilet is approximately 7m (7yd 1ft) from the main lift.
- This accessible toilet is located on the first floor, ahead as you exit the main lift.
- There is level access to this accessible toilet.
- This is by lift.
-
Features and Dimensions
View
- This is a unisex toilet.
- A key is not required for the accessible toilet.
- The door opens by sliding (Bi-Fold).
- The door is locked by a lever twist.
- The width of the accessible toilet door is 81cm (2ft 8in).
- The door is heavy.
- The dimensions of the accessible toilet are 139cm x 183cm (4ft 7in x 6ft).
- There is not sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 69cm (2ft 3in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is not fully functional.
- The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- Disposal facilities are available in the cubicle.
- There is a/are clinical waste, non-infectious waste and sanitary disposal units.
- There is not a/are not coat hook(s).
-
Position of Fixtures
View
- Wall-mounted grab rails are available.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are not placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 49cm (1ft 7in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is placed higher than 100cm (3ft 3in).
- The height of the hand dryer is 109cm (3ft 7in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is placed higher than 74cm (2ft 5in).
- The height of the wash basin is 80cm (2ft 7in).
-
Colour Contrast and Lighting
View
- The contrast between the external door and wall is good.
- There is a high colour contrast between the internal door and wall.
- The contrast between the wall-mounted grab rail(s) and wall is fair.
- There is a fair colour contrast between the dropdown rail(s) and wall.
- The contrast between the walls and floor is good.
- The lighting levels are medium.
Accessible Toilet (Clos-o-Mat - Second Floor)
- Accessible toilet facilities are available.
-
Location and Access
View
- The toilet is not for the sole use of disabled people.
- There is Braille, pictorial, written text and tactile signage on or near the toilet door.
- This accessible toilet is approximately 6m (6yd 1ft) from the main lift.
- This accessible toilet is located on the second floor, to the right as you exit the main lift.
- There is level access to this accessible toilet.
- This is by lift.
-
Features and Dimensions
View
- This is a unisex toilet.
- A key is not required for the accessible toilet.
- The door opens by sliding (Bi-Fold).
- The door is locked by a lever twist.
- The width of the accessible toilet door is 80cm (2ft 7in).
- The door is heavy.
- The dimensions of the accessible toilet are 150cm x 215cm (4ft 11in x 7ft 1in).
- There is not sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 77cm (2ft 6in).
- There is a dropdown rail on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is not fully functional.
- The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- Disposal facilities are available in the cubicle.
- There is a/are non-infectious waste, sanitary and clinical waste disposal units.
- There is a/are coat hook(s).
-
Position of Fixtures
View
- Wall-mounted grab rails are available.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are not placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 45cm (1ft 6in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin cannot be reached from seated on the toilet.
- The wash basin is placed higher than 74cm (2ft 5in).
- The height of the wash basin is 78cm (2ft 7in).
-
Colour Contrast and Lighting
View
- The contrast between the external door and wall is good.
- There is a high colour contrast between the internal door and wall.
- The contrast between the wall-mounted grab rail(s) and wall is fair.
- There is a fair colour contrast between the dropdown rail(s) and wall.
- The contrast between the walls and floor is good.
- The lighting levels are medium.
-
Baby Change Facilities
View
- Baby change facilities are located within the venue.
- Baby change facilities are located within the accessible toilet cubicle.
- The height of the baby change table once extended is 95cm (3ft 1in).
-
Comments
View
- The flush is on both sides.
Accessible Toilet (Third Floor)
- Accessible toilet facilities are available.
-
Location and Access
View
- The toilet is not for the sole use of disabled people.
- There is written text, pictorial, tactile and Braille signage on or near the toilet door.
- This accessible toilet is approximately 15m (16yd 1ft) from the main lift.
- This accessible toilet is located on the third floor, to the rear left of the building as you exit the main lift.
- There is level access to this accessible toilet.
- This is by lift.
-
Features and Dimensions
View
- This is a unisex toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a twist lock.
- The width of the accessible toilet door is 85cm (2ft 9in).
- The door is heavy.
- The dimensions of the accessible toilet are 143cm x 209cm (4ft 8in x 6ft 10in).
- There is not sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 73cm (2ft 5in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is not fully functional.
- The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- Disposal facilities are available in the cubicle.
- There is a/are non-infectious waste and clinical waste disposal units.
- There is a/are coat hook(s).
-
Position of Fixtures
View
- Wall-mounted grab rails are available.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are not placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 47cm (1ft 7in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is placed higher than 100cm (3ft 3in).
- The height of the hand dryer is 105cm (3ft 5in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 105cm (3ft 5in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
-
Colour Contrast and Lighting
View
- The contrast between the external door and wall is good.
- There is a high colour contrast between the internal door and wall.
- The contrast between the wall-mounted grab rail(s) and wall is fair.
- There is a fair colour contrast between the dropdown rail(s) and wall.
- The contrast between the walls and floor is good.
- The lighting levels are medium.
Standard Toilet(s)
-
Availability and Location of Standard Toilets
View
- Standard toilet facilities are available.
-
Access to Standard Female Toilet(s)
View
- The female toilet facilities that were surveyed are located on the ground floor, to the rear left of the building as you enter.
- The female toilet(s) is/are approximately 37m (40yd 1ft) from the main entrance.
- Inside the venue, there is level access to the female toilet(s).
- Lighting levels are medium.
-
Access to Standard Male Toilet(s)
View
- The male toilet facilities that were surveyed are located on the ground floor, to the rear left of the building.
- The male toilet(s) is/are approximately 34m (37yd 7in) from the main entrance.
- Inside the venue, there is level access to the male toilet(s).
- Lighting levels are medium.
Baby Feed & Change Room
- The room is 39m from main entrance and is located on the ground floor, to the rear left of the buiding.
- A RADAR key is required to access the room.
- The key is available from the main reception.
- The door opens inwards and is heavy.
- The width of the door is 83cm.
- The door is locked by locking handle.
- The height of the sink is 78cm.
- The height of the worksurface is 76cm.
- The height of the baby change when extended is 87cm.
Additional Info
- Documents can be requested in Braille.
- Documents can be requested in large print.
- A bowl of water can be provided for an assistance dog.
- Home visits / services are not available.
-
Comments
View
- Access to Wi-Fi is available via _FreeSunderlandWi-Fi.