Skip to main content

Washington Galleries Bus Station

Galleries Shopping Centre, Washington, Tyne & Wear, NE38 7SD

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

COVID-19 Information

Opening Times (Bus Station)

  • This service is open 24 hours.

Location

  • The venue is located within Galleries Shopping Centre.
  • The nearest National Rail station is Sunderland.
  • The nearest Metro Station is South Hylton.

Parking

  • For parking details please refer to the Galleries Shopping Centre West Car Park and the Galleries Shopping Centre East Car Park guides.

Outside Access (Main Entrance)

  • This information is for the entrance located at the front of the bus station, leading from the shopping centre.
  • There is level access into the venue.
  • Level access is via lift.
  • There are no doors at this entrance.

Main Entrance Level Change

  • There are a set of escalators just beyond the entrance to access the bus station.
  • 1 escalator goes up and 1 escalator goes down.
  • The escalators go from G, 1.
  • The steps, head and foot of the escalators are clearly marked .
  • The lighting levels at the escalators is good.
  • The escalators can be bypassed using the lift available next to the entrance.

Lift (Main Entrance)

  • There is a lift for public use.
  • The lift is located at the main entrance, opposite the escalators.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G, 1.
  • The lift is approximately 3m (3yd 10in) from the main entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 100cm (3ft 3in).
  • The dimensions of the lift are 165cm x 140cm (5ft 5in x 4ft 7in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is medium.

Outside Access (Alternative Entrance)

  • This information is for the entrance located at the rear of the bus station, leading from the shopping centre.
  • There is not level access into the venue.
  • There are no doors at this entrance.

Level Change (Alternative Entrance)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located immediately beyond the entrance.
  • There is/are 15+ step(s) to the area/service.
  • The lighting levels at the step(s) are medium.
  • There is tactile paving at the top and bottom of the steps.
  • The step(s) is/are clearly marked.
  • The step(s) is/are deep (18cm+).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.

Reception (Go North East Travel Shop)

  • The desk/counter is 55m (60yd 5in) from the lift.
  • There is level access to the desk/counter from the entrance.
  • Level access to the desk/counter is via lift.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter does not have a low (76cm or lower) section.
  • The lighting levels are bright.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use the system.
  • Comments View
    • The doors to enter the travel shop open automatically, are double and 160cm wide.
    • The reception is located in the bus station itself next to the alternative entrance stairs.

Inside Access

  • There is level access to the service(s).
  • This venue does not play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are varied.

Bus Station

  • The station is staffed.
  • There are generally 1 member(s) of staff on duty.
  • The station is not staffed between 16:30 to 08:30.
  • There is not an office to obtain help (other than the ticket office).
  • There is a ticket office / travel centre.
  • The ticket office / travel centre is located at the rear of the bus station.
  • The ticket office / travel centre is 55m (60yd 5in) from the lift.
  • There are 6 stands / bays.
  • The stands which have level access are 6.
  • Announcements are audio and visual.
  • The bus companies operating within this station are Go Northeast and National Express.
  • There is not a taxi rank at the station.
  • There is not a wheelchair for patrons to borrow.

Accessible Toilet

  • Accessible toilet facilities are not available.
  • Comments View
    • Please refer to the Galleries Shopping Centre guide for information on toilet facilities.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.