Access Guide
Opening Times (Bus Station)
- This service is open 24 hours.
Location
- The venue is located within Galleries Shopping Centre.
- The nearest National Rail station is Sunderland.
- The nearest Metro Station is South Hylton.
Parking
- For parking details please refer to the Galleries Shopping Centre West Car Park and the Galleries Shopping Centre East Car Park guides.
Outside Access (Main Entrance)
- This information is for the entrance located at the front of the bus station, leading from the shopping centre.
- There is level access into the venue.
- Level access is via lift.
- There are no doors at this entrance.
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Comments
View
- The width of the entrance is 380cm.
Main Entrance Level Change
- There are a set of escalators just beyond the entrance to access the bus station.
- 1 escalator goes up and 1 escalator goes down.
- The escalators go from G, 1.
- The steps, head and foot of the escalators are clearly marked .
- The lighting levels at the escalators is good.
- The escalators can be bypassed using the lift available next to the entrance.
Lift (Main Entrance)
- There is a lift for public use.
- The lift is located at the main entrance, opposite the escalators.
- The lift is a standard lift.
- The floors which are accessible by this lift are G, 1.
- The lift is approximately 3m (3yd 10in) from the main entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 100cm (3ft 3in).
- The dimensions of the lift are 165cm x 140cm (5ft 5in x 4ft 7in).
- There are not separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lift does not have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is medium.
Outside Access (Alternative Entrance)
- This information is for the entrance located at the rear of the bus station, leading from the shopping centre.
- There is not level access into the venue.
- There are no doors at this entrance.
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Comments
View
- The width of the entrance here is 180cm.
Level Change (Alternative Entrance)
- There is a/are step(s) to access this area/service.
- The step(s) is/are located immediately beyond the entrance.
- There is/are 15+ step(s) to the area/service.
- The lighting levels at the step(s) are medium.
- There is tactile paving at the top and bottom of the steps.
- The step(s) is/are clearly marked.
- The step(s) is/are deep (18cm+).
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides.
Reception (Go North East Travel Shop)
- The desk/counter is 55m (60yd 5in) from the lift.
- There is level access to the desk/counter from the entrance.
- Level access to the desk/counter is via lift.
- The desk/counter is medium height (77cm - 109cm).
- The desk/counter does not have a low (76cm or lower) section.
- The lighting levels are bright.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- Staff are trained to use the system.
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Comments
View
- The doors to enter the travel shop open automatically, are double and 160cm wide.
- The reception is located in the bus station itself next to the alternative entrance stairs.
Inside Access
- There is level access to the service(s).
- This venue does not play background music.
- Motorised scooters are welcomed in public parts of the venue.
- The lighting levels are varied.
Bus Station
- The station is staffed.
- There are generally 1 member(s) of staff on duty.
- The station is not staffed between 16:30 to 08:30.
- There is not an office to obtain help (other than the ticket office).
- There is a ticket office / travel centre.
- The ticket office / travel centre is located at the rear of the bus station.
- The ticket office / travel centre is 55m (60yd 5in) from the lift.
- There are 6 stands / bays.
- The stands which have level access are 6.
- Announcements are audio and visual.
- The bus companies operating within this station are Go Northeast and National Express.
- There is not a taxi rank at the station.
- There is not a wheelchair for patrons to borrow.
Accessible Toilet
- Accessible toilet facilities are not available.
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Comments
View
- Please refer to the Galleries Shopping Centre guide for information on toilet facilities.
Standard Toilet(s)
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Availability and Location of Standard Toilets
View
- Standard toilet facilities are not available.
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Comments
View
- Please refer to the Galleries Shopping Centre guide for information on toilet facilities.
Additional Info
- Staff do receive disability awareness / equality training.
- Documents can be requested in Braille.
- Documents can be requested in large print.
- A bowl of water can be provided for an assistance dog.
- A member of staff trained in BSL skills is not normally on duty.