Access Guide
Location
- There is a bus stop within 150m (164yds) of the venue.
- The nearest National Rail station is Sunderland.
Parking
- The venue does not have its own car park.
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Public Car Parks
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- There is not a car park for public use within 200m (approx).
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On Street Blue Badge Parking
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- On street marked Blue Badge bays are not available.
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On Street Standard Parking
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- Clearly signed and / or standard marked parking bays are not available.
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Drop-off Point
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- There is a designated drop off point.
- The drop off point is located outside the platform 2 entrance.
- There is a dropped kerb from the drop off point.
- There is not tactile paving on the dropped kerb.
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Comments
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- There is a retail park opposite with parking, however this is restricted for the retail park customers only.
Opening Times
- The venue is open 24hrs.
Disabled Passenger Information for Metro
- The trains have a space on each carriage for wheelchair users, which are clearly marked with the wheelchair symbol by the train doors.
- Station platforms are approximately the same height as train floors, however the exact gap varies from station to station.
- Standard wheelchairs and powered wheelchairs up to a maximum width of 700mm and length of 1200mm are permitted on Metro trains.
- Powered mobility scooters may not be used anywhere on Metro because of their design, difficulty in manoeuvring and unsuitability for use at stations,
- on platforms and on trains.
- Lighter scooters may be folded and carried on board trains.
- Call or text 0191 203 3666
- Email [email protected].
Outside Access (Platform 1 Entrance)
- This information is for the entrance located on European Way (B1405) near the roundabout.
- There is not level access into the venue.
- There are no doors at this entrance.
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Comments
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- The width of the entrance is 200cm.
Level Change (Platform 1 Entrance)
- There is a/are step(s) to access this area/service.
- The step(s) is/are located immediately beyond the entrance.
- There is/are 15+ step(s) to the area/service.
- There is tactile paving at the top and bottom of the steps.
- The step(s) is/are clearly marked.
- The step(s) is/are deep (18cm+).
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides.
Outside Access (Platform 1 Accessible Entrance)
- This information is for the entrance located on European Way (B1405), next to the pedestrian crossing.
- There is not level access into the venue.
- There are no doors at this entrance.
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Comments
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- The width of the entrance is 225cm.
Level Change (Platform 1 Accessible Entrance)
- There is a ramp/slope to access this area/service.
- The ramp or slope is located immediately beyond the entrance.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- The ramp does have handrails.
- The handrails are on both sides.
Outside Access (Platform 2 Entrance)
- This information is for the entrance located on Pallion Retail Park off Woodbine Terrace.
- There is not level access into the venue.
- There are no doors at this entrance.
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Comments
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- The width of the entrance is 180cm.
Level Change (Platform 2 Entrance)
- There is a ramp/slope to access this area/service.
- The ramp or slope is located in front of the entrance.
Platforms
- The platforms have several ticket machines and help points which have built in hearing loops.
- The platforms have several smart card readers for passenger using prepaid Metro Cards.
Train Station
- The station is not staffed.
- There is not a ticket office.
- The train companies operating from within this station are Tyne and Wear Metro (Nexus).
- The train companies that operate within this station include:.
- Please click here for access information for Tyne and Wear Metro (Nexus).
- There is not a taxi rank at the station.
- There are 2 platform(s) in the station.
- The platform(s) accessed by ramp / slope is / are 1 and 2.
- The platform(s) which can be accessed by using alternative outside access entrances only is / are 1 and 2.
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Additional Station Information
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- Announcements on platforms are audio and visual.
- Platforms which have tactile markings at the platform edge are 1 and 2.
- There is not a wheelchair available to borrow.
- Comments View
Accessible Toilet
- Accessible toilet facilities are not available.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are not available.