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University Metro Station

off New Durham Road (A690), Sunderland, Tyne & Wear, SR2 7LG

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Access Guide

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COVID-19 Information

Disabled Passenger Information for Metro

  • The trains have a space on each carriage for wheelchair users, which are clearly marked with the wheelchair symbol by the train doors.
  • Station platforms are approximately the same height as train floors, however the exact gap varies from station to station.
  • Standard wheelchairs and powered wheelchairs up to a maximum width of 700mm and length of 1200mm are permitted on Metro trains.
  • Powered mobility scooters may not be used anywhere on Metro because of their design, difficulty in manoeuvring and unsuitability for use at stations,
  • on platforms and on trains.
  • Lighter scooters may be folded and carried on board trains.
  • Call or text 0191 203 3666
  • Email [email protected]

Opening Times

  • The venue is open 24hrs.

Location

  • The venue is in a pedestrian area.
  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Sunderland.

Parking

  • The venue does not have its own car park.

Outside Access (Platform 1 Entrance)

  • This information is for the entrance located at the side of platform 1.
  • There is not level access into the venue.
  • There are no doors at this entrance.

Level Change (Platform 1 Entrance)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located immediately beyond the entrance.
  • There is/are 15+ step(s) to the area/service.
  • There is tactile paving at the top and bottom of the steps.
  • The step(s) is/are clearly marked.
  • The step(s) is/are deep (18cm+).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.

Outside Access (Platform 1 Accessible Entrance)

  • This information is for the entrance located on the footpath leading from New Durham Road and Summerhill.
  • There is not level access into the venue.
  • There are no doors at this entrance.

Level Change (Platform 1 Accessible Entrance)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located on the approach to the entrance and beyond.
  • The ramp/slope is easy.
  • The ramp/slope is permanent.
  • The ramp does have handrails.
  • The handrails are on both sides.
  • Comments View
    • Photograph 5 shows a slope leading to Summerhill from the main ramp to platform 1.
    • Photograph 6 shows the slope leading to New Durham Road (A690) from the main ramp to platform 1.
    • These slopes do not have handrails.

Outside Access (Platform 2 Entrance)

  • This information is for the entrance located at the side of platform 2.
  • There is not level access into the venue.
  • There are no doors at this entrance.

Level Change (Platform 2 Entrance)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located immediately beyond the entrance.
  • There is/are 15+ step(s) to the area/service.
  • There is tactile paving at the top and bottom of the steps.
  • The step(s) is/are clearly marked.
  • The step(s) is/are deep (18cm+).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.

Outside Access (Platform 2 Accessible Entrance)

  • This information is for the entrance located at the side of platform 2.
  • There is not level access into the venue.
  • There are no doors at this entrance.

Level Change (Platform 2 Accessible Entrance)

  • There is a ramp/slope to access this area/service.
  • The ramp or slope is located immediately beyond the entrance.
  • The ramp/slope is easy.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • The ramp does have handrails.
  • The handrails are on both sides.
  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located midway along the platform 2.
  • There is/are 15+ step(s) to the area/service.
  • There is tactile paving at the top and bottom of the steps.
  • The step(s) is/are clearly marked.
  • The step(s) is/are deep (18cm+).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • The ramp/slope does bypass the step(s).

Platforms

  • The platforms have several ticket machines and help points which have built in hearing loops.
  • The platforms have several smart card readers for passenger using prepaid Metro Cards.

Train Station

  • The station is not staffed.
  • There is not a ticket office.
  • The train companies operating from within this station are Tyne and Wear Metro Nexus.
  • The train companies that operate within this station include:.
  • Please click here for access information for Tyne and Wear Metro Nexus.
  • There is not a taxi rank at the station.
  • There are 2 platform(s) in the station.
  • The platform(s) accessed by ramp / slope is / are 1 and 2.
  • The platform(s) which can be accessed by using alternative outside access entrances only is / are 1 and 2.

Accessible Toilet

  • Accessible toilet facilities are not available.

Standard Toilet(s)