You are on Disabled Passenger Information for Metro. Skip to the next section.

Disabled Passenger Information for Metro

• The trains have a space on each carriage for wheelchair users, which are clearly marked with the wheelchair symbol by the train doors.
• Station platforms are approximately the same height as train floors, however the exact gap varies from station to station.
• Standard wheelchairs and powered wheelchairs up to a maximum width of 700mm and length of 1200mm are permitted on Metro trains.
• Powered mobility scooters may not be used anywhere on Metro because of their design, difficulty in manoeuvring and unsuitability for use at stations,
• on platforms and on trains.
• Lighter scooters may be folded and carried on board trains.
• Call or text 0191 203 3666
• Email [email protected].

You are on Opening Times. Skip to the next section.

Opening Times

• The venue is open 24hrs.

You are on Location. Skip to the next section.

Location

• The venue is in a pedestrian area.
• There is a bus stop within 150m (164yds) of the venue.
• The nearest National Rail station is Sunderland.

You are on Parking. Skip to the next section.

Parking

• The venue does not have its own car park.

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• Public Car Parks View
  • There is not a car park for public use within 200m (approx).
• On Street Blue Badge Parking View
  • On street marked Blue Badge bays are not available.
• On Street Standard Parking View
  • Clearly signed and / or standard marked parking bays are not available.
• Drop-off Point View
  • There is not a designated drop off point.

You are on Outside Access (Platform 1 Entrance). Skip to the next section.

Outside Access (Platform 1 Entrance)

• This information is for the entrance located at the side of platform 1.
• There is not level access into the venue.
• There are no doors at this entrance.

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• Comments View
  • The width of the entrance is 200cm.

You are on Level Change (Platform 1 Entrance). Skip to the next section.

Level Change (Platform 1 Entrance)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located immediately beyond the entrance.
• There is/are 15+ step(s) to the area/service.
• There is tactile paving at the top and bottom of the steps.
• The step(s) is/are clearly marked.
• The step(s) is/are deep (18cm+).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.

You are on Outside Access (Platform 1 Accessible Entrance). Skip to the next section.

Outside Access (Platform 1 Accessible Entrance)

• This information is for the entrance located on the footpath leading from New Durham Road and Summerhill.
• There is not level access into the venue.
• There are no doors at this entrance.

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• Comments View
  • The width of the entrance is 250cm.

You are on Level Change (Platform 1 Accessible Entrance). Skip to the next section.

Level Change (Platform 1 Accessible Entrance)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located on the approach to the entrance and beyond.
• The ramp/slope is permanent.
• The ramp does have handrails.
• The handrails are on both sides.

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• Comments View
  • Photograph 5 shows a slope leading to Summerhill from the main ramp to platform 1.
  • Photograph 6 shows the slope leading to New Durham Road (A690) from the main ramp to platform 1.
  • These slopes do not have handrails.

You are on Outside Access (Platform 2 Entrance). Skip to the next section.

Outside Access (Platform 2 Entrance)

• This information is for the entrance located at the side of platform 2.
• There is not level access into the venue.
• There are no doors at this entrance.

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• Comments View
  • The width of the entrance is 200cm.

You are on Level Change (Platform 2 Entrance). Skip to the next section.

Level Change (Platform 2 Entrance)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located immediately beyond the entrance.
• There is/are 15+ step(s) to the area/service.
• There is tactile paving at the top and bottom of the steps.
• The step(s) is/are clearly marked.
• The step(s) is/are deep (18cm+).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.

You are on Outside Access (Platform 2 Accessible Entrance). Skip to the next section.

Outside Access (Platform 2 Accessible Entrance)

• This information is for the entrance located at the side of platform 2.
• There is not level access into the venue.
• There are no doors at this entrance.

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• Comments View
  • The width of the entrance is 220cm.

You are on Level Change (Platform 2 Accessible Entrance). Skip to the next section.

Level Change (Platform 2 Accessible Entrance)

• There is a ramp/slope to access this area/service.
• The ramp or slope is located immediately beyond the entrance.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.
• The ramp does have handrails.
• The handrails are on both sides.
• There is a/are step(s) to access this area/service.
• The step(s) is/are located midway along the platform 2.
• There is/are 15+ step(s) to the area/service.
• There is tactile paving at the top and bottom of the steps.
• The step(s) is/are clearly marked.
• The step(s) is/are deep (18cm+).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.
• The ramp/slope does bypass the step(s).

You are on Platforms. Skip to the next section.

Platforms

• The platforms have several ticket machines and help points which have built in hearing loops.
• The platforms have several smart card readers for passenger using prepaid Metro Cards.

You are on Train Station. Skip to the next section.

Train Station

• The station is not staffed.
• There is not a ticket office.
• The train companies operating from within this station are Tyne and Wear Metro Nexus.
• The train companies that operate within this station include:.
• Please click here for access information for Tyne and Wear Metro Nexus.
• There is not a taxi rank at the station.
• There are 2 platform(s) in the station.
• The platform(s) accessed by ramp / slope is / are 1 and 2.
• The platform(s) which can be accessed by using alternative outside access entrances only is / are 1 and 2.

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• Additional Station Information View
  • Announcements on platforms are audio and visual.
  • Platforms which have tactile markings at the platform edge are 1 and 2.
  • There is not a wheelchair available to borrow.
• Comments View
  • For up to date train times please click here.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• Accessible toilet facilities are not available.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are not available.