You are on Summary. Skip to the next section.

Summary

• Services within the building include: This the base for an NHS Secondary Mental Health Service for Working Age Adults. The service is called Woking Community Mental Health Recovery Service. There are no Social Care or drop in services here.

You are on Getting Here. Skip to the next section.

Getting Here

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• By Road View
  • From Woking take Guildford Road/A320 towards Downside Goods Yard.
    Continue and then turn left onto Goldsworth Road.
    Continue on Goldsworth Road going through three roundabouts.
    At the next roundabout take the second exit onto Triggs Lane.
    At the next roundabout take the first exit onto Wych Hill Lane.
    Then the first exit from the roundabout to Guildford Road, take the second right onto to Claremont Avenue.
    Bridgewell House will be on the right near the end of the road.
  • There is a single disabled car park space at the front of the building and parking in the street. From 09:30 – 11:30 a voucher system is in place and vouchers can be bought from Bridgewell House.
• By Bus View
  • The nearest Bus Stop is on Claremont Avenue.
    This is served by Arriva Bus and White Bus.
    The buses which stop here are 134, 446, 462, 463 and Max 34.
    The stop is 170 meters away by public footpath.
• By Train View
  • The nearest Train Station is at Woking and is served by South Western Railway.
    This is a 5 minute taxi ride to Bridgewell House.
• Useful Links View
  • The following link is for Arriva Bus services.
  • To view the web page described above click here (opens in new tab).
  • The following link is for White Bus services.
  • To view the web page described above click here (opens in new tab).
  • The following link is for South Western Railway services.
  • To view the web page described above click here (opens in new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• A member of staff trained in BSL skills is not normally on duty.
• British Sign Language interpreters can be provided on request.
• Language interpreters can be provided on request.
• Water bowls for assistance dogs are available.
• There is a/are hearing assistance system(s) available.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is free for all users.
  • The car park is located at the front of the building.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • There is/are 1 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 348cm x 440cm (11ft 5in x 14ft 5in).
  • The nearest Blue Badge bay is 4m (4yd 1ft) from the entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are slopes/ramps.
  • The car park surface is tarmac.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
• Public Car Parks View
  • There is not a car park for public use within 200m (approx).
• On Street Parking and Drop-off Details View
  • On street marked Blue Badge bays are not available.
  • Clearly signed and / or standard marked parking bays are available.
  • Standard marked parking bays are located on the side of the road outside the venue.
  • There is not a designated drop off point.
• Comments View
  • There is only one parking bay to the front of the building, the Blue Badge bay is next to the building entrance.
  • The driveway has been raised by adding ramps in two places to provide step-free access.
  • These ramps are located at the front of the Blue Badge bay and to the right as you face the main entrance (photographs 3 and 4 ).
  • There is on street parking which is free after 11am, tickets can be purchased from reception. This is not a blue badge area.
  • The staff parking is to the rear of the building.

You are on Opening Times. Skip to the next section.

Opening Times

• Monday 09:00 - 17:00.
• Tuesday 09:00 - 17:00.
• Wednesday 09:00 - 17:00.
• Thursday 09:00 - 17:00.
• Friday 09:00 - 17:00.
• Saturday Closed.
• Sunday Closed.

You are on Outside Access. Skip to the next section.

Outside Access

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• Entrance Details View
  • This information is for the entrance located at the front of the building.
  • The entrance area/door is clearly signed.
  • There is ramped/sloped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • There is not a bell/buzzer.
  • There is an intercom.
  • The height of the intercom is 152cm (4ft 12in).
  • There is not a hand sanitiser.
  • There is a door release button when exiting.
  • The height of the door release button is 90cm (2ft 11in).
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 86cm.
  • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
• Ramp/Slope Details View
  • The ramp/slope is located before and after the entrance.
  • The ramp/slope gradient is slight.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.
  • There is not a/are not handrail(s) at the ramp.
  • The width of the ramp is 130cm.
  • The lighting levels at the ramp/slope are good.
• Step Details View
  • The step(s) is/are not clearly marked.
• Comments View
  • There is a slope at the entrance to the driveway, before the parking bay.
  • The gradient of this slope is steep.
  • Photographs 5 and 6 show this slope.
  • There is a further permanent ramp from the car park to the main entrance.
  • The gradient of this ramp is slight.
  • Photographs 7 and 8 show this ramp.
  • Photograph 7 and 8 show this ramp.

You are on Reception. Skip to the next section.

Reception

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• Reception View
  • The reception point is located to the right of the entrance.
  • The reception point is approximately 2m (2yd 7in) from the entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are good.
  • The height of the reception counter is medium height (77cm - 109cm) .
  • There is not sufficient space to write or sign documents on the counter.
  • There is not a low section of the counter (76cm or below) available.
  • The counter is staffed.
  • There is not a bell to attract attention.
  • There is not a hearing assistance system.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided in the reception area.

You are on Getting Around. Skip to the next section.

Getting Around

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• Access View
  • There is step free access throughout the ground floor.
• Circulation View
  • There are not doors in corridors which have to be opened manually.
  • There are corridors with a surface width of less than 120cm (excluding any permanent obstructions over a small distance).
  • The type of flooring in walkways and corridors is carpet.
  • Handrails are not provided in corridors.
  • Seating is not provided in corridors.
  • There is good colour contrast between the walls and floor in all areas.
  • The lighting levels are good.
• Signage and Wayfinding View
  • Wayfinding signage is provided.
  • The colour, design and typeface of signs is consistent throughout the building.
  • Dementia friendly signage is not provided.
• Safe Place(s) View
  • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
• Audio View
  • This venue does not play background music in public areas.
  • There is not a hearing assistance system in the public areas of the building.

You are on Waiting Room / Area. Skip to the next section.

Waiting Room / Area

• There is a waiting room / area.
• The waiting room / area is approximately 18m from the entrance.
• There is level access into the waiting room / area.
• There is a/are door(s) into the waiting room / area.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are heavy.
• The width of the door opening is 76cm (2ft 6in).
• The type of flooring is carpet.
• There is a space for a wheelchair user to wait within the seating area.
• No chairs are permanently fixed.
• Some chairs with armrests are available.
• No tables are permanently fixed.
• Announcements are in person.
• The waiting room / area does not have background music playing.
• There is not a flashing fire alarm beacon within the waiting room / area.
• There is not a television.
• Vending machines are not available.
• A water dispenser is available.
• There is not a play area or toys/books for a child to play with.
• There is space for an assistance dog to rest within the seating area.
• Lighting levels are medium.

You are on Consultation / Treatment Room (Clinic Room). Skip to the next section.

Consultation / Treatment Room (Clinic Room)

• There is / are 1 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Room 8.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are heavy.
• The width of the door opening is 78cm (2ft 7in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• The bed / couch is not adjustable.
• A hoist is not available.
• A sling is not available.
• There is sufficient space next to the bed/couch for a mobile hoist to operate.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• There are some chairs with armrests available.
• Some tables are permanently fixed.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are medium.

You are on Consultation / Treatment Room (Room 2). Skip to the next section.

Consultation / Treatment Room (Room 2)

• There is / are 5 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Room 2.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are light.
• The width of the door opening is 70cm (2ft 4in).
• The type of flooring is carpet.
• There is room for a wheelchair user to manoeuvre.
• There is not a bed / couch.
• A hoist is not available.
• There is a chair.
• No chairs are permanently fixed.
• There are some chairs with armrests available.
• No tables are permanently fixed.
• The room does not have background music playing.
• There is not a flashing fire alarm beacon within the room.
• Lighting levels are medium.

You are on Consultation / Treatment Room (Room 6). Skip to the next section.

Consultation / Treatment Room (Room 6)

• There is / are 5 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Room 6.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are heavy.
• The width of the door opening is 75cm (2ft 6in).
• The type of flooring is carpet.
• There is room for a wheelchair user to manoeuvre.
• There is not a bed / couch.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not adjustable.
• There are no chairs with armrests available.
• Some tables are permanently fixed.
• The room does not have background music playing.
• There is not a flashing fire alarm beacon within the room.
• Lighting levels are medium.

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• Comments View
  • All rooms are accessed by coded lock, these are opened by staff.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

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• Location and Access View
  • Accessible toilet facilities are available.
  • The toilet is not for the sole use of disabled people.
  • There is pictorial and written text signage on or near the toilet door.
  • This accessible toilet is located along the corridor to the left before the waiting room.
  • This accessible toilet is approximately 16m (17yd 1ft) from the entrance.
  • There is level access to this accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The door is light.
  • The width of the accessible toilet door is 78cm (2ft 7in).
  • The dimensions of the accessible toilet are 123cm x 218cm (4ft x 7ft 2in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 47cm (1ft 7in).
  • The lateral transfer space was obstructed at the time of the survey.
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is a/are female sanitary and general domestic waste disposal units.
  • There is not a flashing fire alarm beacon within the cubicle.
  • There is not a/are not coat hook(s).
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is not a hand dryer.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The height of the towel dispenser is 105cm (3ft 5in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 93cm (3ft 1in).
  • There is a soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 109cm.
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 72cm (2ft 4in).
  • The contrast between the internal door and wall is poor.
  • The contrast between the external door and wall is poor.
  • The contrast between the dropdown rail(s) and wall is poor.
  • The contrast between the wall-mounted grab rail(s) and wall is poor.
  • The toilet seat colour contrast is poor.
  • The contrast between the walls and floor is good.
  • The lighting levels are medium.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are available.
• The shared toilets that were surveyed are located off the main corridor.
• The shared toilet(s) is/are approximately 15m (16yd 1ft) from the entrance.
• Inside the venue, there is level access to the shared toilet(s).

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• Comments View
  • There is also a staff toilet on the ground floor.