Access Guide
Overview (Derby House)
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About
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- This is a residential care home that supports women who have a learning disability and autism.
- Facilities available in the venue include: bedrooms, a dining and conservatory room, a lounge, a sensory room, a medication room, an activities room, a laundry room, and a kitchen.
- View information on opening times
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Parking and Public Transport
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- The venue has its own car park.
- The nearest train station is Ewell West Train Station.
- For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
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Getting In and Around
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- There is step-free access via a very easy slope at the most accessible entrance.
- There is step-free level access throughout.
- Access throughout may include doors permanently held open.
- There is not a toilet with adaptations available.
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Getting Help and Assistance
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- There is seating available.
- There is no hearing assistance system.
- British Sign Language interpreters can be provided on request.
- Documents are available in the following formats: Braille (on request), large print (on request) and Makaton.
- There is a water bowl available for assistance dogs.
- There is not a designated assistance dog spending area.
- Additional facilities/services include: Wi-Fi.
- Staff receive the following training: equality, diversity and inclusion.
Toilet and Changing Facilities (Derby House)
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Toilet Facilities
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- Ambulant toilet facilities are located along the main corridor on the right hand side of the building.
- The female step-free toilet facilities are located along the main corridor on the left hand side of the building.
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Washroom and Shower Facilities
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- The washroom facilities which have adaptations are located along the main corridor on both the right and left hand side of the building.
Parking (Derby House)
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Car Park
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- The car park is located off St Ebbas Way.
- The car park is open air/surface.
- The car park surface consists of tarmac.
- There are no designated Blue Badge parking bays available.
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Charges and Restrictions
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- This car park is for staff, visitors and Blue Badge holders only.
- Parking is free for all users.
- Clearly presented parking signs are not available.
- The electric vehicle charging points are clearly marked and are supplied by ALFEN.
For more information on the charging points click here?.
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Electric Vehicle Charging Points
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- There are 4 electric vehicle charging points.
- The dimensions of the surveyed electric vehicle charging bay are 230cm (width) x 480cm (depth).
- The controls are not at a suitable height for a wheelchair user.
- The nozzle holster is not at a suitable height for a wheelchair user.
- The charging points require tap and pay (contactless payment).
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Drop-off Point
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- There is not a designated drop-off point available.
Entrance (Main)
- This entrance is located at the front of the building.
- The entrance area is clearly signed.
- There is a canopy or recess which provides weather protection at the entrance.
- There is step-free access via a very easy slope at the entrance.
- There is a bell at a height of 115cm.
- The height of the hand sanitiser is 120cm.
- There are double manual doors at this entrance.
- The doors open towards you.
- The width of the opening is 154cm.
- The doors have a low visual contrast.
- There is a second set of double manual doors .
- The second set of doors open towards you.
- The width of the opening is 158cm.
- The second set of doors have a high visual contrast.
- There is step-free level access as you enter.
Getting Around (Derby House)
- There is step-free level access throughout all areas.
- Access throughout may include doors permanently held open.
- Some flooring is shiny.
- There is a high visual contrast between the walls and floor in all areas.
- Some of the walls have a reflective finish.
- There is no (or very little) background noise.
- Wayfinding signage is not provided.
- Lighting levels vary due to the size of the space.
Standard Bedroom (Bedroom 4)
- The bedroom surveyed is located along the main corridor on the right hand side of the building.
- The most accessible route to the bedroom has step-free level access and doors permanently held open.
- There is step-free level access into the bedroom.
- There is numbered signage on or near the door.
- The door opens inwards and has a high visual contrast.
- The width of the door opening is 87cm.
- The bedroom has a double bed.
- The top of the mattress is 56cm from the floor.
- The space under the bed is 4cm from the floor.
- There is room for a wheelchair user to manoeuvre next to the bed (150cm x 150cm).
- The following is available in this bedroom: a chair with armrests, bedside plug sockets, a desk and a TV with subtitles.
- Lighting levels were even at the time of the survey.
- The height of the wash basin is 84cm.
There are 6 bedrooms within the building.
Dining Room (Conservatory and Dining Room)
- The dining room is located ahead from the main entrance.
- There is step-free level access into the dining room.
- There are double manual doors with a high visual contrast.
- The doors are permanently held open.
- The width of the opening is 160cm.
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- The flooring is shiny.
- The walls and floor have a high visual contrast.
- Seating available in the room includes: chairs with armrests, chairs without armrests and sofas.
- Furniture available in the room includes: tables and coffee tables.
- The surface height of the tables is not suitable for wheelchair users.
- The clear height under some of the tables is suitable for wheelchair users.
- Lighting levels vary due to the size of the space.
Lounge
- The lounge is located along the main corridor on the right hand side of the building.
- There is step-free level access into the lounge.
- There is a single manual door with a high visual contrast.
- The door is permanently held open.
- The width of the opening is 85cm.
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- The flooring is shiny.
- The walls and floor have a high visual contrast.
- Seating available in the lounge includes: armchairs, sofas and stools.
- Furniture available in the lounge includes: coffee tables.
- The surface height of the tables is not suitable for wheelchair users.
- The clear height under the tables is not suitable for wheelchair users.
- There is a TV with subtitles.
- Lighting levels vary due to the use of large glazed walls.
Consultation / Medical Room (Medication Room)
- There is 1 consultation/medical room available.
- The room surveyed was; Medication Room.
- The room is located along the main corridor on the right hand side of the building.
- The most accessible route to the room has step-free level access and doors permanently held open.
- There is no signage on or near the door.
- There is step-free level access into the room.
- There is a single manual door with a high visual contrast.
- The door opens inwards.
- The width of the opening is 84cm.
- There is step-free level access throughout the room.
- There is not room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is not space for an assistance dog to rest.
- The walls and floor have a high visual contrast.
- Seating available in the room includes: chairs with armrests.
- There is not a hearing assistance system.
- There is no (or very little) background noise in this room.
- Lighting levels were even at the time of the survey.
Room (Sensory Room)
- The room is located along the main corridor on the left hand side of the building.
- The most accessible route to the room has step-free level access and doors permanently held open.
- There is no signage on or near the door.
- There is step-free level access into the room.
- There is a single manual door with a high visual contrast.
- The door is permanently held open.
- The width of the opening is 85cm.
- There is step-free level access throughout the room.
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- The flooring is shiny.
- The walls and floor have a high visual contrast.
- Seating available in the room includes: armchairs and sofas.
- Furniture available in the room includes: coffee tables.
- The surface heights are not suitable for wheelchair users.
- The clear underside space of the surfaces is not suitable for wheelchair users.
- There is not a hearing assistance system.
- Additional facilities/services include: a television with subtitles.
- There is no (or very little) background noise in this room.
- Lighting levels vary due to the use of large glazed walls.
Room (Activities Room)
- The room is located along the main corridor on the left hand side of the building.
- The most accessible route to the room has step-free level access and doors permanently held open.
- There is numbered signage on or near the door.
- There is step-free level access into the room.
- There is a single manual door with a high visual contrast.
- The door opens inwards.
- The width of the opening is 85cm.
- There is step-free level access throughout the room.
- Furniture can be moved to enable a manoeuvring space for a wheelchair user (150cm x 150cm).
- There is space for an assistance dog to rest.
- The walls and floor have a high visual contrast.
- Seating available in the room includes: chairs with armrests and chairs without armrests.
- Furniture available in the room includes: tables.
- The surface heights are not suitable for wheelchair users.
- The clear underside space of the surfaces is suitable for wheelchair users.
- There is not a hearing assistance system.
- There is no (or very little) background noise in this room.
- Lighting levels were even at the time of the survey.
Room (Laundry Room)
- The room is located along the main corridor on the left hand side of the building.
- The most accessible route to the room has step-free level access and doors permanently held open.
- There is pictorial and dementia friendly signage on or near the door.
- There is step-free level access into the room.
- There is a single manual door with a high visual contrast.
- The door opens inwards.
- The width of the opening is 85cm.
- There is step-free level access throughout the room.
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- The walls and floor have a high visual contrast.
- There is not a hearing assistance system.
- Additional facilities/services include: a wash basin.
- There is no (or very little) background noise in this room.
- Lighting levels were even at the time of the survey.
- The height of the doors and the controls for the machines range between 75cm to 110cm.
Kitchen
- The kitchen is located along the main corridor on the right hand side of the building.
- There is step-free level access into the kitchen.
- There is a single manual door with a high visual contrast.
- The door opens inwards.
- The width of the opening is 85cm.
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- The flooring is shiny.
- The walls and floor have a high visual contrast.
- The work surface is 90cm from the floor.
- A lowered work surface is not available.
- Overhead and under counter cupboards are available.
- The hob is 90cm from the floor.
- A lowered hob is not available.
- The oven is at a suitable height for a wheelchair user.
- The sink is 90cm from the floor.
- A lowered sink is not available.
- The sink has a twist turn mixer tap.
- Facilities within the kitchen include easy grip cutlery, a microwave, a dishwasher, a kettle, a fridge, a freezer and a toaster.
- The following machines are at a suitable height for a wheelchair user: dishwasher.
- Lighting levels were even at the time of the survey.
- There is an alternative entrance from the dining room.
The doors are double and open towards you (pull).
The width of the doors are 120cm.
Exit (Garden)
- The exit area is not clearly signed.
- There is step-free level access at the exit.
- There are double manual doors at this exit.
- The doors open away from you.
- The width of the opening is 142cm.
- The doors have a high visual contrast.
- There is step-free access via a very easy slope as you exit.
Outdoor Spaces (Garden)
- The following is available in this area: a garden.
- Outdoor areas consist of grass and paving slabs.
- There are footpaths throughout.
- The majority of the paths are wide enough for wheelchair users.
- There is step-free level access throughout all areas.
- There are some seats situated along the paths for people to rest.
- Plant pots and furniture may cause an obstruction on some of the paths.
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Playground
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- There is a route around the play equipment which is not firm and even, but is over 180cm wide.
- The following play experiences are available: swinging.
Bathroom with Adaptations (Wheel-in Shower and Height Adjustable Bath)
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Location and Access
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- The bathroom surveyed is located along the main corridor on the right hand side of the building.
- The most accessible route to the bathroom has step-free level access and doors permanently held open.
- There is step-free level access into the bathroom.
- There is pictorial signage on or near the door.
- The door opens inwards and has a high visual contrast.
- The width of the door opening is 85cm.
- The door has a twist lock.
- Internally the door has a high visual contrast.
- There is not a grab rail on the internal door.
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Dimensions and Features
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- The dimensions of the bathroom are 260cm (width) x 315cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
- The wash basin is 90cm from the floor.
- The wash basin has a sensor tap.
- There are no vertical grab rails at the wash basin.
- The soap dispenser has a high visual contrast.
- The soap dispenser is 126cm from the floor.
- The towel dispenser has a medium visual contrast.
- The towel dispenser is 124cm from the floor.
- There is a wall mounted hand dryer which requires hands to be inserted into the top.
- The hand dryer has a high visual contrast.
- The hand dryer is 95cm from the floor.
- There is no emergency alarm.
- There is a mirror.
- There is no shelf.
- The bathroom has a clinical waste bin.
- There is one coat hook.
- The coat hook is 178cm from the floor.
- The walls and floor have a high visual contrast.
- Lighting levels were even at the time of the survey.
- The bathroom has a wheel in shower and a bath.
- The bath controls are push.
- There is room for a wheelchair user to manoeuvre in the shower (150cm x 150cm).
- There is an adjustable shower head which can also be detached.
- The shower controls are twist turn mixer.
- There is a shower seat.
- The shower seat is 48cm from the floor.
- There is a grab rail for the shower.
- The shower grab rail has a low visual contrast.
- The bath is height adjustable.
There is another bathroom with a wheel-in shower and height adjustable bath along the main corridor on the left hand side of the building.
