You are on Overview (Hillcroft). Skip to the next section.

Overview (Hillcroft)

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• About View
  • This is a residential care home for men and women over the age of 50 with a learning disability and associated needs.
  • Facilities available in the venue include: bedrooms, dining rooms, lounges, a kitchen, a quiet room, and a sensory room,.
  • View information on opening times
• Parking and Public Transport View
  • The venue has its own car park.
  • The nearest train station is Ewell West Train Station.
  • For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
• Getting In and Around View
  • There is step-free access via ramp at the most accessible entrance.
  • There is step-free level access throughout.
  • Access throughout may include doors permanently held open.
• Getting Help and Assistance View
  • There is seating available.
  • There is no hearing assistance system.
  • You can borrow or hire the following equipment: a manual wheelchair.
  • British Sign Language interpreters can be provided on request.
  • Documents are available in the following formats: large print (on request).
  • There is a water bowl available for assistance dogs.
  • There is not a designated assistance dog spending area.
  • Additional facilities/services include: Wi-Fi.
  • Staff receive the following training: equality, diversity and inclusion.

You are on Toilet and Changing Facilities (Hillcroft). Skip to the next section.

Toilet and Changing Facilities (Hillcroft)

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• Toilet Facilities View
  • The shared step-free toilet facilities are located within the Sensory Room.
• Washroom and Shower Facilities View
  • The washroom facilities which have adaptations are located along the main corridor on the left hand side of the building.

You are on Parking (Hillcroft). Skip to the next section.

Parking (Hillcroft)

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• Car Park View
  • The car park is located off St Ebbas Way.
  • The car park is open air/surface.
  • The car park surface consists of tarmac.
  • There are no designated Blue Badge parking bays available.
• Charges and Restrictions View
  • This car park is for staff, visitors and Blue Badge holders only.
  • Parking is free for all users.
  • Clearly presented parking signs are not available.
• Drop-off Point View
  • There is not a designated drop-off point available.

You are on Entrance (Main). Skip to the next section.

Entrance (Main)

• This entrance is located at the front of the building.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free access via ramp at the entrance.
• The ramp has a steep gradient.
• The ramp is over 150cm wide with no handrails.
• There is a bell at a height of 118cm.
• There are double manual doors at this entrance, however one door is locked or bolted.
• The locked door can be opened on request.
• The doors open away from you.
• The width of the opening is 60cm.
• The doors have a high visual contrast.
• There is step-free level access as you enter.

You are on Seating Area (Waiting Area). Skip to the next section.

Seating Area (Waiting Area)

• The waiting area is located immediately beyond the main entrance.
• The most accessible route has step-free level access.
• There is step-free level access into this area.
• There is step-free level access throughout the seating area.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• The walls and floor have a high visual contrast.
• Seating available in this area includes: chairs with armrests and chairs without armrests.
• Furniture available in this area includes: tables and coffee tables.
• The surface height of the tables is suitable for wheelchair users.
• The clear height under the tables is not suitable for wheelchair users.
• There is no (or very little) background noise in this area.
• Lighting levels were even at the time of the survey.

You are on Getting Around (Hillcroft). Skip to the next section.

Getting Around (Hillcroft)

• There is step-free level access throughout all areas.
• Access throughout may include doors permanently held open.
• Some flooring is shiny.
• There is a high visual contrast between the walls and floor in all areas.
• Some of the walls have a reflective finish.
• There is no (or very little) background noise.
• Wayfinding signage is not provided.
• Lighting levels vary due to the size of the space.

You are on Standard Bedroom and Ensuite (Bedroom 5). Skip to the next section.

Standard Bedroom and Ensuite (Bedroom 5)

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• Bedroom Access View
  • The bedroom surveyed is located along the main corridor on the left hand side of the building.
  • The most accessible route to the bedroom has step-free level access and doors permanently held open.
  • There is step-free level access into the bedroom.
  • There is numbered signage on or near the door.
  • The door opens inwards and has a low visual contrast.
  • The width of the door opening is 87cm.
• Bedroom Features View
  • The bedroom has a single bed.
  • The top of the mattress is 50cm from the floor.
  • There is room for a wheelchair user to manoeuvre next to the bed (150cm x 150cm).
  • The following is available in this bedroom: a chair without armrests, bedside plug sockets and a TV with subtitles.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.
• Ensuite Access View
  • There is step-free level access into the ensuite.
  • The ensuite door opens outwards and has a high visual contrast.
  • The width of the door opening is 88cm.
  • Internally the door has a low visual contrast.
• Ensuite Dimensions and Features View
  • The dimensions of the ensuite are 140cm (width) x 190cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
  • The lateral transfer space is 64cm (from the side of the toilet pan).
  • The toilet seat has a high visual contrast.
  • There is a wall mounted toilet roll holder, a wash basin, a wall mounted soap dispenser, a wall mounted towel dispenser and a hand towel available.
  • The wash basin has a lever mixer tap.
  • The toilet roll holder has a high visual contrast.
  • The soap dispenser has a high visual contrast.
  • The towel dispenser has a medium visual contrast.
  • Additional features include: a mirror, coat hooks and an emergency alarm.
  • The ensuite has a waste bin and a clinical waste bin.
  • The walls and floor have a high visual contrast.
  • Lighting levels vary due to the use of large glazed walls.
  • There are 6 bedrooms within the building.

You are on Dining Room. Skip to the next section.

Dining Room

• The dining room is located in the centre of the building.
• There is step-free level access into the dining room.
• There is a single manual door with a low visual contrast.
• The door is permanently held open.
• The width of the opening is 85cm.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• The flooring is shiny.
• The walls and floor have a high visual contrast.
• Seating available in the room includes: chairs with armrests, chairs without armrests and sofas.
• Furniture available in the room includes: tables.
• The surface height of the tables is suitable for wheelchair users.
• The clear height under the tables is not suitable for wheelchair users.
• Lighting levels vary due to the use of large glazed walls.

You are on Lounge. Skip to the next section.

Lounge

• The lounge is located along the main corridor on the right hand side of the building.
• There is step-free level access into the lounge.
• There is a single manual door with a low visual contrast.
• The door opens inwards.
• The width of the opening is 85cm.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• The walls and floor have a high visual contrast.
• Seating available in the lounge includes: chairs without armrests and sofas.
• Furniture available in the lounge includes: coffee tables.
• The surface height of the tables is not suitable for wheelchair users.
• The clear height under the tables is not suitable for wheelchair users.
• There is a TV with subtitles.
• Lighting levels vary due to the use of large glazed walls.
• There is another lounge located along the main corridor on the left hand side of the building.

You are on Kitchen. Skip to the next section.

Kitchen

• The kitchen is located in the centre of the building.
• There is step-free level access into the kitchen.
• There is a single manual door with a low visual contrast.
• The door is permanently held open.
• The width of the opening is 86cm.
• There are two entrances into the kitchen from each dining room.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• The walls and floor have a high visual contrast.
• The work surface is 93cm from the floor.
• A height adjustable work surface is available.
• Overhead and under counter cupboards are available.
• The hob is 90cm from the floor.
• A lowered hob is not available.
• The oven is at a suitable height for a wheelchair user.
• The sink is 93cm from the floor.
• A lowered sink is not available.
• The sink has a lever mixer tap.
• Facilities within the kitchen include a fridge freezer, a dishwasher, a microwave, a kettle and a toaster.
• The following machines are at a suitable height for a wheelchair user: dishwasher.
• Lighting levels were even at the time of the survey.

You are on Room (Sensory Room). Skip to the next section.

Room (Sensory Room)

• The room is located along the main corridor on the right hand side of the building.
• The most accessible route to the room has step-free level access and doors permanently held open.
• There is numbered signage on or near the door.
• There is step-free level access into the room.
• There is a single manual door with a low visual contrast.
• The door opens inwards.
• The width of the opening is 87cm.
• There is step-free level access throughout the room.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• The walls and floor have a high visual contrast.
• Seating available in the room includes: chairs without armrests and armchairs.
• There is not a hearing assistance system.
• There is no (or very little) background noise in this room.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Room (Quiet Room). Skip to the next section.

Room (Quiet Room)

• The room is located off the waiting area.
• The most accessible route to the room has step-free level access.
• There is no signage on or near the door.
• There is step-free level access into the room.
• There is a single manual door with a low visual contrast.
• The door opens inwards.
• The width of the opening is 68cm.
• There is step-free level access throughout the room.
• There is not room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• The walls and floor have a high visual contrast.
• Seating available in the room includes: chairs without armrests and sofas.
• Furniture available in the room includes: coffee tables.
• The surface heights are not suitable for wheelchair users.
• The clear underside space of the surfaces is not suitable for wheelchair users.
• There is not a hearing assistance system.
• There is no (or very little) background noise in this room.
• Lighting levels were even at the time of the survey.

You are on Exit (Garden). Skip to the next section.

Exit (Garden)

• The exit area is not clearly signed.
• There is step-free level access at the exit.
• There is a single manual door at this exit.
• The door opens away from you.
• The width of the opening is 88cm.
• There is a small lip on the threshold of the opening.
• The door has a low visual contrast.
• There is step-free access via a very easy slope as you exit.

You are on Outdoor Spaces (Garden). Skip to the next section.

Outdoor Spaces (Garden)

• The following is available in this area: a garden.
• Outdoor areas consist of rubber tarmac, grass and paving slabs.
• There are footpaths throughout.
• The majority of the paths are not wide enough for wheelchair users.
• There is step-free level access throughout all areas.
• There are some seats situated along the paths for people to rest.

You are on Bathroom with Adaptations (Height Adjustable Bath). Skip to the next section.

Bathroom with Adaptations (Height Adjustable Bath)

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• Location and Access View
  • The bathroom surveyed is located along the main corridor on the left hand side of the building.
  • The most accessible route to the bathroom has step-free level access and doors permanently held open.
  • There is step-free level access into the bathroom.
  • There is no signage on or near the door.
  • The door opens inwards and has a low visual contrast.
  • The width of the door opening is 91cm.
  • The door has a twist lock.
  • Internally the door has a low visual contrast.
  • There is not a grab rail on the internal door .
• Dimensions and Features View
  • The dimensions of the bathroom are 290cm (width) x 240cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • The wash basin is 72cm from the floor.
  • The wash basin has a lever mixer tap.
  • There are no vertical grab rails at the wash basin.
  • The soap dispenser has a high visual contrast.
  • The soap dispenser is 90cm from the floor.
  • The towel dispenser has a low visual contrast.
  • The towel dispenser is 113cm from the floor.
  • There is not a hand dryer.
  • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
  • There is a mirror.
  • There is no shelf.
  • The bathroom has a pedal bin and a clinical waste bin.
  • There are no coat hooks.
  • The walls and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey.
  • The bathroom has a height adjustable bath.
  • The bath controls are push.
  • There is another bathroom with a height adjustable bath in the building.

You are on Bathroom with Adaptations (Standard Bath - No Transfer Space). Skip to the next section.

Bathroom with Adaptations (Standard Bath - No Transfer Space)

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• Location and Access View
  • The bathroom surveyed is located along the main corridor on the left hand side of the building.
  • The most accessible route to the bathroom has step-free level access and doors permanently held open.
  • There is step-free level access into the bathroom.
  • There is no signage on or near the door.
  • The door opens inwards and has a low visual contrast.
  • The width of the door opening is 92cm.
  • The door has a twist lock.
  • Internally the door has a low visual contrast.
  • There is not a grab rail on the internal door .
• Dimensions and Features View
  • The dimensions of the bathroom are 185cm (width) x 295cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is not a lateral transfer space next to the toilet.
  • There is a wall sensor flush on the right as you face the toilet.
  • There is no horizontal grab rail for the toilet.
  • There is no vertical grab rail for the toilet.
  • There are dropdown rails on both sides of the toilet.
  • The dropdown rails have a high visual contrast.
  • The toilet seat is 45cm from the floor.
  • The toilet seat has a high visual contrast.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a high visual contrast.
  • The toilet roll holder is 94cm from the floor.
  • The wash basin and taps cannot be reached when seated on the toilet.
  • The wash basin is 85cm from the floor.
  • The wash basin has a lever mixer tap.
  • There are no vertical grab rails at the wash basin.
  • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
  • The soap dispenser has a high visual contrast.
  • The soap dispenser is 106cm from the floor.
  • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
  • The towel dispenser has a high visual contrast.
  • The towel dispenser is 142cm from the floor.
  • There is not a hand dryer.
  • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
  • There is a mirror.
  • There is no shelf.
  • The bathroom has a waste bin and a clinical waste bin.
  • There are multiple coat hooks.
  • The coat hooks are 175cm from the floor.
  • The walls and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey.
  • The bathroom has a standard bath.
  • The height of the side of the bath from floor level is 54cm.
  • The bath controls are lever mixer.
  • There is another bathroom with a standard bath in the building.

You are on Bathroom with Adaptations (Wheel-in Shower). Skip to the next section.

Bathroom with Adaptations (Wheel-in Shower)

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• Location and Access View
  • The bathroom surveyed is located at the end of the main corridor on the left hand side of the building.
  • The most accessible route to the bathroom has step-free level access and doors permanently held open.
  • There is step-free level access into the bathroom.
  • There is no signage on or near the door.
  • The door opens both ways and has a low visual contrast.
  • The width of the door opening is 91cm.
  • The door has a twist lock.
  • Internally the door has a low visual contrast.
  • There is not a grab rail on the internal door .
• Dimensions and Features View
  • The dimensions of the bathroom are 140cm (width) x 280cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • The wash basin is 88cm from the floor.
  • The wash basin has a lever mixer tap.
  • There are no vertical grab rails at the wash basin.
  • The soap dispenser has a high visual contrast.
  • The soap dispenser is 109cm from the floor.
  • The towel dispenser has a high visual contrast.
  • The towel dispenser is 146cm from the floor.
  • There is not a hand dryer.
  • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
  • There is a mirror.
  • There is no shelf.
  • The bathroom has a pedal bin and a clinical waste bin.
  • There are multiple coat hooks.
  • The coat hooks are 176cm from the floor.
  • The walls and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey.
  • The bathroom has a wheel-in shower.
  • There is not room for a wheelchair user to manoeuvre in the shower (150cm x 150cm).
  • There is an adjustable shower head which can also be detached.
  • The shower controls are twist turn mixer.
  • There is a shower seat.
  • The shower seat is 53cm from the floor.
  • There are grab rails for the shower.
  • The shower grab rails have a high visual contrast.