You are on Overview (Hope Service Epsom - Woodside Lodge). Skip to the next section.

Overview (Hope Service Epsom - Woodside Lodge)

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• About View
  • This is a venue for young people who are experiencing complex mental health, emotional, social and behavioural challenges.
  • Facilities available in the venue include: classrooms, consultation rooms, a quiet room, a common room, and a kitchen.
  • View information on opening times
• Parking and Public Transport View
  • The venue has its own car park, with Blue Badge parking available.
  • The nearest train station is Epsom Train Station.
  • For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
• Getting In and Around View
  • There is step-free access via ramp at the most accessible entrance.
  • There is step-free level access throughout.
  • Access throughout may include manual doors, doors permanently held open and narrow walkways.
• Getting Help and Assistance View
  • There is seating available.
  • There is no hearing assistance system.
  • British Sign Language interpreters can be provided on request.
  • Documents are available in the following formats: Braille (on request), large print (on request), Makaton (on request) and different languages (on request).
  • There is a water bowl available for assistance dogs.
  • There is not a designated assistance dog spending area.
  • Additional facilities/services include: Wi-Fi.
  • Staff receive the following training: equality, diversity and inclusion.

You are on Toilet and Changing Facilities (Hope Service Epsom - Woodside Lodge). Skip to the next section.

Toilet and Changing Facilities (Hope Service Epsom - Woodside Lodge)

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• Toilet Facilities View
  • There is 1 toilet with adaptations.
  • The toilet with adaptations is located to the left from the main entrance.
  • The toilet with adaptations has a left hand transfer space.
  • The shared step-free toilet facilities are located to the left from the main entrance.

You are on Parking (Hope Service Epsom - Woodside Lodge). Skip to the next section.

Parking (Hope Service Epsom - Woodside Lodge)

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• Car Park View
  • The car park is located off West Park Road.
  • The car park is open air/surface.
  • The car park surface consists of tarmac.
  • There is 1 designated Blue Badge parking bay available.
  • The Blue Badge bay has faded markings.
  • The surveyed Blue Badge parking bay dimensions are 240cm (width) x 470cm (depth).
  • There is a marked zone to one side but not at the rear.
  • The width of the marked zone is 120cm.
  • The nearest designated bay is 35m from the main entrance.
  • The most accessible route from the Blue Badge parking has a slight ramp or slope and a steep ramp or slope.
• Charges and Restrictions View
  • This car park is for staff, visitors and Blue Badge holders only.
  • Parking is free for all users.
  • Clearly presented parking signs are not available.
• Drop-off Point View
  • There is not a designated drop-off point available.

You are on Entrance (Main). Skip to the next section.

Entrance (Main)

• This entrance is located at the front of the building.
• The entrance area is clearly signed.
• There is not a canopy or recess which provides weather protection at the entrance.
• There is step-free access via ramp at the entrance.
• The ramp has a steep gradient.
• The ramp is over 150cm wide with handrails on both sides.
• There is an intercom at a height of 123cm.
• There is a single manual door at this entrance.
• The door opens towards you.
• The width of the opening is 84cm.
• There is a small lip on the threshold of the opening.
• The door has a low visual contrast.
• There is a push pad or push button to exit at a height of 115cm.
• There is step-free level access as you enter.

You are on Seating Area (Waiting Area). Skip to the next section.

Seating Area (Waiting Area)

• The waiting area is located immediately beyond the main entrance.
• The most accessible route has step-free level access.
• There is step-free level access into this area.
• There is step-free level access throughout the seating area.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• The walls and floor have a high visual contrast.
• Seating available in this area includes: chairs with armrests.
• Furniture available in this area includes: tables and coffee tables.
• The surface height of the tables is not suitable for wheelchair users.
• The clear height under the tables is not suitable for wheelchair users.
• There is no (or very little) background noise in this area.
• Lighting levels vary due to the size of the space.

You are on Getting Around (Hope Service Epsom - Woodside Lodge). Skip to the next section.

Getting Around (Hope Service Epsom - Woodside Lodge)

• There is step-free level access throughout all areas.
• Access throughout may include manual doors, doors permanently held open and narrow aisles (less than 120cm).
• There is a high visual contrast between the walls and floor in all areas.
• There is no (or very little) background noise.
• Wayfinding signage is not provided.
• Seating available in the walkways includes: chairs with armrests and chairs without armrests.
• Lighting levels vary due to the size of the space.

You are on Room (Quiet Room). Skip to the next section.

Room (Quiet Room)

• The room is located ahead from the main entrance, off the main corridor.
• The distance from the main entrance is 13m.
• The most accessible route to the room has step-free level access and manual doors.
• There is no signage on or near the door.
• There is step-free level access into the room.
• The width of the opening is 79cm.
• There is step-free level access throughout the room.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• There is deep pile carpet in some areas.
• The walls and floor have a high visual contrast.
• Seating available in the room includes: armchairs and sofas.
• There is not a hearing assistance system.
• There is no (or very little) background noise in this room.
• Lighting levels were even at the time of the survey.

You are on Room (First Aid Room). Skip to the next section.

Room (First Aid Room)

• The room is located to the left from the main entrance.
• The distance from the main entrance is 7m.
• The most accessible route to the room has step-free level access, doors permanently held open and narrow walkways.
• There is pictorial and written text signage on or near the door.
• There is step-free level access into the room.
• There is a single manual door with a low visual contrast.
• The door opens inwards.
• The width of the opening is 78cm.
• There is step-free level access throughout the room.
• There is not room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• The walls and floor have a high visual contrast.
• Seating available in the room includes: chairs without armrests.
• There is not a hearing assistance system.
• Additional facilities/services include: a wash basin.
• There is no (or very little) background noise in this room.
• Lighting levels were even at the time of the survey.
• The height of the counter is 90cm.
  The height of the wash basin is 80cm.

You are on Room (Common Room). Skip to the next section.

Room (Common Room)

• The room is located to the right from the main entrance, at the end of the corridor.
• The distance from the main entrance is 12m.
• The most accessible route to the room has step-free level access and doors permanently held open.
• There is no signage on or near the door.
• There is step-free level access into the room.
• There is a single manual door with a high visual contrast.
• The door is permanently held open.
• The width of the opening is 84cm.
• There is step-free level access throughout the room.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• Some flooring is shiny.
• The walls and floor have a high visual contrast.
• Seating available in the room includes: chairs without armrests and sofas.
• Furniture available in the room includes: tables and coffee tables.
• Some surface heights are suitable for wheelchair users.
• The clear underside space of some surfaces is suitable for wheelchair users.
• There is not a hearing assistance system.
• Additional facilities/services include: a television with subtitles and a play area.
• There is no (or very little) background noise in this room.
• Lighting levels vary due to the size of the space.

You are on Room (English Room). Skip to the next section.

Room (English Room)

• The room is located ahead from the main entrance, off the main corridor.
• The most accessible route to the room has step-free level access and manual doors.
• There is no signage on or near the door.
• There is step-free level access into the room.
• There is a single manual door with a high visual contrast.
• The door opens inwards.
• The width of the opening is 82cm.
• There is step-free level access throughout the room.
• Furniture can be moved to enable a manoeuvring space for a wheelchair user (150cm x 150cm).
• There is space for an assistance dog to rest.
• The walls and floor have a high visual contrast.
• Seating available in the room includes: chairs without armrests.
• Furniture available in the room includes: tables and desks.
• The desks are fixed.
• Some surface heights are suitable for wheelchair users.
• The clear underside space of some surfaces is suitable for wheelchair users.
• There is not a hearing assistance system.
• There is no (or very little) background noise in this room.
• Lighting levels were even at the time of the survey.

You are on Room (Maths Room). Skip to the next section.

Room (Maths Room)

• The room is located to the right from the main entrance, off the main corridor.
• The most accessible route to the room has step-free level access and doors permanently held open.
• There is written text signage on or near the door.
• There is step-free level access into the room.
• There is a single manual door with a high visual contrast.
• The door opens inwards.
• The width of the opening is 81cm.
• There is step-free level access throughout the room.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• The walls and floor have a high visual contrast.
• Seating available in the room includes: chairs without armrests.
• Furniture available in the room includes: tables, height adjustable tables and desks.
• Some surface heights are suitable for wheelchair users.
• The clear underside space of some surfaces is suitable for wheelchair users.
• There is not a hearing assistance system.
• There is no (or very little) background noise in this room.
• Lighting levels were even at the time of the survey.

You are on Consultation / Medical Room (Group Room). Skip to the next section.

Consultation / Medical Room (Group Room)

• There is 1 consultation/medical room available.
• The room surveyed was; Group Room.
• The room is located ahead from the main, off the main corridor.
• The most accessible route to the room has step-free level access and manual doors.
• There is written text signage on or near the door.
• There is step-free level access into the room.
• There is a single manual door with a high visual contrast.
• The door opens inwards.
• The width of the opening is 79cm.
• There is step-free level access throughout the room.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• There is deep pile carpet in some areas.
• The walls and floor have a high visual contrast.
• Seating available in the room includes: chairs without armrests and sofas.
• Furniture available in the room includes: coffee tables.
• There is not a hearing assistance system.
• There is no (or very little) background noise in this room.
• Lighting levels were even at the time of the survey.

You are on Consultation / Medical Room (Craft Room). Skip to the next section.

Consultation / Medical Room (Craft Room)

• There is 1 consultation/medical room available.
• The room surveyed was; Craft Room.
• The room is located ahead from the main entrance, off the main corridor.
• The most accessible route to the room has step-free level access and manual doors.
• There is no signage on or near the door.
• There is step-free level access into the room.
• The height of the hand sanitiser is 116cm.
• There is a single manual door with a high visual contrast.
• The door opens inwards.
• The width of the opening is 76cm.
• There is step-free level access throughout the room.
• There is not room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• The walls and floor have a high visual contrast.
• Seating available in the room includes: chairs without armrests.
• Furniture available in the room includes: tables.
• There is not a hearing assistance system.
• There is no (or very little) background noise in this room.
• Lighting levels were even at the time of the survey.

You are on Consultation / Medical Room (Art Therapy). Skip to the next section.

Consultation / Medical Room (Art Therapy)

• There is 1 consultation/medical room available.
• The room surveyed was; Art Therapy.
• The room is located ahead from the main entrance, off the main corridor.
• The most accessible route to the room has step-free level access and manual doors.
• There is written text signage on or near the door.
• There is step-free level access into the room.
• The height of the hand sanitiser is 116cm.
• There is a single manual door with a high visual contrast.
• The door opens inwards.
• The width of the opening is 76cm.
• There is step-free level access throughout the room.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• The walls and floor have a high visual contrast.
• Seating available in the room includes: chairs without armrests and sofas.
• Furniture available in the room includes: tables and desks.
• There is not a hearing assistance system.
• There is no (or very little) background noise in this room.
• Lighting levels were even at the time of the survey.

You are on Consultation / Medical Room (Family Therapy Room). Skip to the next section.

Consultation / Medical Room (Family Therapy Room)

• There is 1 consultation/medical room available.
• The room surveyed was; Family Therapy Room.
• The room is located ahead from the main entrance, at the end of the main corridor.
• The most accessible route to the room has step-free level access and manual doors.
• There is no signage on or near the door.
• There is step-free level access into the room.
• There is a single manual door with a high visual contrast.
• The door opens inwards.
• The width of the opening is 77cm.
• There is step-free level access throughout the room.
• There is not room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• There is deep pile carpet in some areas.
• The walls and floor have a high visual contrast.
• Seating available in the room includes: chairs with armrests, armchairs and sofas.
• Furniture available in the room includes: coffee tables and desks.
• There is not a hearing assistance system.
• There is no (or very little) background noise in this room.
• Lighting levels were even at the time of the survey.
• The desk is height adjustable.
  The height of the wash basin 85cm.

You are on Consultation / Medical Room (Drama Therapy Room). Skip to the next section.

Consultation / Medical Room (Drama Therapy Room)

• There is 1 consultation/medical room available.
• The room surveyed was; Drama Therapy Room.
• The room is located to the right from the main entrance, off the main corridor.
• The most accessible route to the room has step-free level access and doors permanently held open.
• There is written text signage on or near the door.
• There is step-free level access into the room.
• There is a single manual door with a high visual contrast.
• The door opens inwards.
• The width of the opening is 85cm.
• There is step-free level access throughout the room.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• The walls and floor have a high visual contrast.
• Seating available in the room includes: chairs without armrests.
• Furniture available in the room includes: tables.
• There is not a hearing assistance system.
• There is no (or very little) background noise in this room.
• Lighting levels were even at the time of the survey.

You are on Consultation / Medical Room (Next Steps Room). Skip to the next section.

Consultation / Medical Room (Next Steps Room)

• There is 1 consultation/medical room available.
• The room surveyed was; Next Steps Room.
• The room is located to the right from the main entrance, off the Common Room.
• The most accessible route to the room has step-free level access and doors permanently held open.
• There is no signage on or near the door.
• There is step-free level access into the room.
• There is a single manual door with a high visual contrast.
• The door opens inwards.
• The width of the opening is 70cm.
• There is step-free level access throughout the room.
• Furniture can be moved to enable a manoeuvring space for a wheelchair user (150cm x 150cm).
• There is space for an assistance dog to rest.
• The walls and floor have a high visual contrast.
• Seating available in the room includes: chairs without armrests.
• Furniture available in the room includes: tables and desks.
• There is not a hearing assistance system.
• There is no (or very little) background noise in this room.
• Lighting levels were even at the time of the survey.

You are on Kitchen. Skip to the next section.

Kitchen

• The kitchen is located to the right from the main entrance, off the Common Room.
• There is step-free level access into the kitchen.
• There is a single manual door with a high visual contrast.
• The door opens inwards.
• The width of the opening is 82cm.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• The walls and floor have a high visual contrast.
• The work surface is 93cm from the floor.
• A lowered work surface is not available.
• Overhead and under counter cupboards are available.
• The hob is 90cm from the floor.
• A lowered hob is not available.
• The oven is at a suitable height for a wheelchair user.
• The sink is 93cm from the floor.
• A lowered sink is not available.
• The sink has a lever mixer tap.
• Facilities within the kitchen include a kettle, a fridge freezer, a toaster, a washer dryer, two handle cups, a microwave and a dishwasher.
• The following machines are at a suitable height for a wheelchair user: dishwasher and washer dryer.
• Lighting levels were even at the time of the survey.

You are on Toilet with Adaptations (Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Left Hand Transfer)

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• Location and Access View
  • The toilet surveyed is located to the left from the main entrance.
  • The distance from the main entrance is 8m.
  • The most accessible route to the toilet has step-free level access, narrow walkways and doors permanently held open.
  • There is step-free level access into the facility.
  • There is written text and pictorial signage on or near the door.
  • The door opens inwards and has a high visual contrast.
  • The width of the door opening is 90cm.
  • The door has a twist lock.
  • Internally the door has a high visual contrast.
  • There is not a grab rail on the internal door.
• Dimensions and Features View
  • The dimensions of the cubicle are 140cm (width) x 255cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the left as you face the toilet.
  • The lateral transfer space is 70cm (from the side of the toilet pan).
  • There is a push button flush on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high visual contrast.
  • There is no dropdown rail for the toilet.
  • The toilet seat is 43cm from the floor.
  • The toilet seat has a high visual contrast.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a high visual contrast.
  • The toilet roll holder is 106cm from the floor.
  • The wash basin and taps cannot be reached when seated on the toilet.
  • The wash basin is 77cm from the floor.
  • The wash basin has a push tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a high visual contrast.
  • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
  • The soap dispenser has a high visual contrast.
  • The soap dispenser is 123cm from the floor.
  • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
  • The towel dispenser has a medium visual contrast.
  • The towel dispenser is 86cm from the floor.
  • There is not a hand dryer.
  • There is no emergency alarm.
  • There is a mirror.
  • There is no shelf.
  • The cubicle has a sanitary bin and a pedal bin.
  • There are no coat hooks.
  • The walls and floor have a high visual contrast.
  • Lighting levels vary due to the use of large glazed walls.