You are on Summary. Skip to the next section.

Summary

• This is an inpatient unit.
• Services on the ground floor include: an inpatient mental health ward serving adults aged between 18 and 65.
• Juniper Ward is located to the far right on the first floor. Trust Crisis Line: 0300 456 83 42 SMS texting for people who are deaf or have a hearing impediment: 07717 989 024.

You are on Getting Here. Skip to the next section.

Getting Here

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• By Road View
  • From the North take the Guildford and Godalming Bypass/A3.
    Exit the road and turn left onto Wilderness Rd, then turn right to stay on Wilderness Rd.
    Continue onto The Crossways, then onto The Drive.
    Take a left onto Farnham Rd/A31 and the hospital will be on the right.
    From the South head East on the Farnham Rd/A31 and keep to right, the Hospital will be on the right .
  • The car park consists of an open air, tarmac surfaced with some Blue Badge bays.
• By Bus View
  • The nearest Bus stop is on Farnham Road in front of the Hospital about 230 feet away.
    The bus services to this stop include 8, 18, 46 and 65.
    Other services are by carlonelimited.co.uk and stagecoachbus.com.
• By Train View
  • The nearest Train station is in Guildford.
    Which is a 6 minute taxi ride from the Hospital or a 8 minute walk along public footpaths.
• Useful Links View
  • The following link is for Arriva Bus services.
  • To view the web page described above click here (opens in new tab).
  • The following link is for South Western Railway services.
  • To view the web page described above click here (opens in new tab).
  • The following link is for Southern Railway.
  • To view the web page described above click here (opens in new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• A member of staff trained in BSL skills is not normally on duty.
• British Sign Language interpreters can be provided on request.
• Language interpreters can be provided on request.
• The alternative formats documents can be provided in include; Braille on request, large print on request and different languages on request.
• There is a wheelchair to borrow to aid transferring around the building.
• Water bowls for assistance dogs are available.
• Home visits services are available.

You are on Parking (Lower Car Park - Blue Badge and Staff). Skip to the next section.

Parking (Lower Car Park - Blue Badge and Staff)

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is free for all users.
  • The car park is located to the side of the building.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders do need to be booked in advance.
  • There is/are 5 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 230cm x 470cm (7ft 7in x 15ft 5in).
  • The nearest Blue Badge bay is 22m (24yd 2in) from the main entrance of the main hospital building.
  • The furthest Blue Badge bay is 44m (48yd 4in) from the main entrance of the main hospital building.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are slopes/ramps.
  • The car park surface is tarmac.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
• Public Car Parks View
  • There is not a car park for public use within 200m (approx).
• On Street Parking and Drop-off Details View
  • On street marked Blue Badge bays are not available.
• Comments View
  • The distance between the furthest Blue Badge bay and Laurel House is 38m.
  • The distance between the furthest Blue Badge bay and Redwood House is 35m.

You are on Opening Times. Skip to the next section.

Opening Times

• The venue is open 24hrs.

You are on Getting To (Juniper Ward). Skip to the next section.

Getting To (Juniper Ward)

• The Juniper Ward is/are located first floor of the main hospital building.
• Access to the Juniper Ward is via the main hospital entrance.
• Enter via the main hospital entrance and report to reception in front of the entrance. Bear left through two sets of single doors to the lift. Take the lift to the first floor and on exiting bear to the left then turn right and along the corridor, the entrance to Juniper Ward is to the left.
• There is step free access, via lift, to the Juniper Ward.
• The Juniper Ward is approximately 35m from the main hospital entrance.
• There is a/are manual, heavy, single door(s) between the main hospital entrance and the department/service.
• Wayfinding signage is provided.
• Dementia friendly signage is not provided.
• There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.

You are on Outside Access. Skip to the next section.

Outside Access

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• Entrance Details View
  • This information is for the entrance located to the front of the building.
  • The entrance area/door is clearly signed.
  • There is ramped/sloped access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • There is not a bell/buzzer.
  • There is an intercom.
  • The height of the intercom is 104cm (3ft 5in).
  • There is not a hand sanitiser.
  • There is not a door release button when exiting.
  • The main door(s) open(s) automatically (towards you).
  • The automatic door(s) is/are push pad activated.
  • The door(s) is/are double width.
  • The width of the door opening is 174cm.
  • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
  • There is a second set of doors.
  • The door(s) open(s) automatically (towards you).
  • The door(s) is/are double width.
  • The width of the door opening is 174cm.
  • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
• Ramp/Slope Details View
  • The ramp/slope is located in front of the entrance.
  • The ramp/slope gradient is slight.

You are on Reception. Skip to the next section.

Reception

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• Reception View
  • The reception point is located in front of the main entrance.
  • The reception point is approximately 8m (8yd 2ft) from the main entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are no windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are good.
  • The height of the reception counter is high (110cm+).
  • There is sufficient space to write or sign documents on the counter.
  • There is a low section of the counter (76cm or below) available.
  • There is sufficient space to write or sign documents on the low section of the counter.
  • The counter is staffed.
  • There is not a bell to attract attention.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Staff are trained to use the hearing system.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided in the reception area.
• Reception Waiting Area View
  • There is a waiting area close to the reception point.
  • Access to the waiting area is unobstructed.
  • The type of flooring is vinyl/laminate.
  • There is sufficient space for a wheelchair user to use the waiting area.
  • There is bench seating only.
  • The waiting room / area does not have background music playing.
  • There is a red flashing fire alarm beacon within the waiting room / area.
  • There is not a television.
  • Vending machines are not available.
  • A water dispenser is not available.
  • There is not a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are medium.

You are on Other Floors (Wards). Skip to the next section.

Other Floors (Wards)

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• Stairs View
  • Signs indicating the location of the stairs are clearly visible from the entrance.
  • There are manual, heavy, single doors to enter and exit the stairwell on all floors.
  • The floors which are accessible by stairs are 1, 2, 3, 4.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The depth of the step(s) is/are between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor of the building are provided on landings.
  • The lighting levels are varied.

You are on Lift (Wards). Skip to the next section.

Lift (Wards)

• There is a lift for public use.
• The lift is located within the level 1 lobby, by reception.
• Signs indicating the location of this lift are clearly visible from the entrance.
• The lift is approximately 14m (15yd 11in) from the main entrance.
• The lift is a standard lift.
• Staff do not need to be notified for use of the lift.
• The floors which are accessible by this lift are 1, 2, 3, 4.
• The platform lift accesses a small level change.
• There are manual, heavy, single doors to access the lift lobby on all floors.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is good.
• The colour contrast between the external lift control plate and the wall is good.
• The clear door width is 97cm (3ft 2in).
• The dimensions of the lift are 150cm x 246cm (4ft 11in x 8ft 1in).
• There are separate entry and exit doors in the lift.
• There is a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does not have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is good.

You are on Ward. Skip to the next section.

Ward

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• Ward Information View
  • This is a/an inpatient mental health ward.
  • This is a shared ward.
  • There is/are 0 bay(s) available.
  • There is/are 18 side room(s) available.
  • There is/are 18 bed(s) on this ward in total.
• Ward Access View
  • There is a/are door(s) leading into the ward.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) is/are heavy.
  • The width of the door opening is 164cm (5ft 5in).
  • There is a bell/buzzer.
  • The height of the bell/buzzer is 85cm (2ft 9in).
  • There is not an intercom.
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 116cm (3ft 10in).
  • There is not a door release button when exiting.
  • There is level access throughout the ward.
  • There is clear signage on the ward.
  • The type of flooring is vinyl/laminate.
  • There is some flooring on the ward which is shiny and could cause issues with glare or look slippery to some people.
  • The lighting levels are moderate to good.
• Relatives' Room View
  • There is not a relatives' room for the ward.
• Example Side Room View
  • There are multiple side rooms available with accessible ensuites.
  • The side room surveyed does have an accessible ensuite.
  • The width of the door opening into the side room is over 75cm.
  • The side room surveyed does not have a ceiling track hoist.
  • There is room for a wheelchair user to manoeuvre around the bed.
  • Bedside storage is not available.
  • The colour contrast between the walls and the floor in the side room is fair.
  • The lighting levels in the side room are moderate to good.
  • The width of the door opening into the ensuite is over 75cm.
  • There is not a clear unobstructed turning space within the ensuite.
  • The fixtures/facilities available in the ensuite include; a shower, a toilet and a wash basin.
  • The colour contrast between the walls and the floor in the ensuite is fair.
  • The lighting levels in the ensuite are moderate to good.
• Ward Features and Patient Facilities View
  • A hearing assistance system is not available on the ward.
  • The ward does not play background music.
  • There is a chair with armrests on both sides.
  • A mobile hoist is not available on the ward.
  • There is an accessible washroom with a bath for patients on the ward.
  • There are accessible toilet facilities for patients on the ward.
  • There are washrooms suitable for ambulant disabled patients available on the ward.
  • Toilets suitable for ambulant disabled patients are available on the ward.
• Visitor Facilities View
  • There are accessible toilet facilities on the ward for visitors.
  • Accessible toilet facilities for visitors are located in the corridor, ahead as you enter the ward.
  • There are no standard toilet facilities on the ward for visitors.
  • Standard toilet facilities for visitors are located in the main hospital corridor.
• Visiting Times View
  • There are set visiting times for the ward.
  • Visiting times are 16:00 to 20:00 weekdays and 14:00 to 20:00 weekends and bank holidays.
  • Protected meal times are between 12:00 to 13:00 and 17:00 to 18:00.
• Comments View
  • A portable hearing loop is available at the main hospital reception if required.

You are on Consultation / Treatment Room (Treatment Room). Skip to the next section.

Consultation / Treatment Room (Treatment Room)

• There is / are 1 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Treatment Room.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are light.
• The width of the door opening is 86cm (2ft 10in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• The bed / couch is adjustable.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• There is a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are good.

You are on Consultation / Treatment Room (Consulting Room 3). Skip to the next section.

Consultation / Treatment Room (Consulting Room 3)

• There is / are 3 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Consulting Room 3.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are light.
• The width of the door opening is 85cm (2ft 9in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is not a bed / couch.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• There are some chairs with armrests available.
• All tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are moderate to good.

You are on Room / Area (Courtyard Garden). Skip to the next section.

Room / Area (Courtyard Garden)

• There is / are 1 room(s) / area(s) available.
• The name / number of the room / area surveyed was; Courtyard Garden.
• There is level access to the room / area.
• There is a/are door(s) into the room / area.
• The door(s) open(s) away from you (push).
• The door(s) is/are double width but one door is locked.
• The door(s) is/are heavy.
• The width of the door opening is 80cm (2ft 7in).
• The type of flooring is concrete.
• There is room for a wheelchair user to manoeuvre.

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• Comments View
  • There is a slight ramp after the doors which lead into the garden.
  • The courtyard garden contains bench seating.
  • There is a sheltered pod within the garden.
  • The pod has one step of 26cm height to enter.

You are on Washroom (Main Ward Corridor - Transfer Both Sides). Skip to the next section.

Washroom (Main Ward Corridor - Transfer Both Sides)

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• Washroom Details View
  • The washroom surveyed has a bath, a toilet and a wash basin.
  • There is/are 1 washroom(s) of this type in the ward.
  • The washroom surveyed is located in the main corridor.
  • There is step free access to the washroom surveyed once inside the area.
  • This washroom is shared.
  • There is no additional signage on or near the washroom door.
  • The washroom door(s) open(s) inwards.
  • The door(s) is/are locked by a twist lock.
  • The door(s) is/are light to open.
  • The width of the door opening is 98cm (3ft 3in).
  • The dimensions of the washroom are 246cm x 470cm (8ft 1in x 15ft 5in).
  • The washroom does have an unobstructed minimum turning space of 150cm x 150cm.
  • There is not an emergency pull cord alarm.
  • There is not a red flashing fire alarm beacon within the washroom.
  • There is not a coat hook in the washroom.
  • There is a mirror.
  • There is a tall mirror, with suitable specifications, for ease of use.
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The height of the wash basin is 73cm.
  • There are no wall-mounted grab rails for the wash basin.
  • The tap type is sensor. It is not a mixer tap.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 105cm.
  • There is not a towel dispenser.
  • There is not a hand dryer.
• Toilet Details View
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on both sides.
  • The lateral transfer space on the left is 290cm.
  • The lateral transfer space on the right is 82cm.
  • There are dropdown rails on both sides of the toilet.
  • There is not a toilet roll holder.
  • There is not a colostomy changing shelf for standing users next to the toilet.
• Bath Details View
  • There is a bath.
  • The height of the side of the bath from floor level is 53cm (1ft 9in).
  • The bath is not height adjustable.
  • The bath tap type is sensor. It is not a mixer tap.
  • There is not a shower over/for the bath.
  • There are not wall-mounted grab rails available for the bath.
  • A bath hoist is not available.
• Colour Contrast and Lighting View
  • The colour contrast between the external washroom door and wall is fair.
  • The colour contrast between the internal washroom door and wall is fair.
  • The colour contrast between the dropdown rail(s) and wall is poor.
  • The toilet seat colour contrast is good.
  • The colour contrast between the washroom floor and walls is fair.
  • Lighting levels are moderate to good.

You are on Accessible Toilet(s) (Visitor and Staff - Right Hand Transfer). Skip to the next section.

Accessible Toilet(s) (Visitor and Staff - Right Hand Transfer)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located in the corridor to the left as you enter the ward.
  • This accessible toilet is approximately 4m (4yd 1ft) from the ward entrance.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The contrast between the external door and wall is good.
  • The door opens outwards.
  • The door is light.
  • The door is locked by a twist lock.
  • The width of the accessible toilet opening is 85cm (2ft 9in).
  • The contrast between the internal door and wall is good.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is good.
• Toilet Features View
  • The dimensions of the accessible toilet are 190cm x 240cm (6ft 3in x 7ft 10in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are moderate to good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 126cm (4ft 2in).
  • The transfer space is obstructed by a female sanitary bin and a waste disposal bin.
  • There is a flush, however it is not on the transfer side.
  • There is not a spatula type lever flush.
  • There is a sensor flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is fair.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is fair.
  • The contrast between the walls and floor is good.
  • There is an emergency alarm.
  • There is a push button alarm in the toilet.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary and pedal bin disposal units.
  • There is not a/are not coat hook(s).
• Additional Fixtures View
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is a shelf within the accessible toilet.
  • The shelf does not have the minimum dimensions of 12.5cm x 40cm.
  • The shelf is at a height of 71cm.
  • The shelf is located where it is reachable.
  • The toilet has a fixed horizontal rail without a padded backrest.
  • The height of the toilet seat above floor level is 49cm (1ft 7in).
  • The toilet seat colour contrast is good.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 81cm (2ft 8in).
  • The contrast between the toilet roll holder and the wall is good.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 70cm (2ft 4in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is fair.
  • The wash basin tap type is sensor.
  • There is a wall fixed soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 103cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 155cm (5ft 1in).
  • The contrast between the towel dispenser and the wall is good.
  • There is not a hand dryer.
  • The hand dryer is not placed higher than 100cm (3ft 3in).

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are not available.

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• Comments View
  • The accessible toilet can also be used as a standard toilet.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other Detailed Access Guides that are related to this one please use the links below.
• Farnham Road Hospital Main Entrance link (new tab) - click here.