You are on Summary. Skip to the next section.

Summary

• This is an inpatient unit.
• Services within the building include: residential short breaks service.
• Some staff know Makaton and basic BSL.

You are on Getting Here. Skip to the next section.

Getting Here

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• By Road View
  • Kingscroft is situated to the East of Staines-upon-Thames Town Centre.
    The services located off Worple Road and is accessed from Staines-upon-Thames town centre via South Street and Kingston Road.
  • Standard and Blue Badge parking is available.
• By Bus View
  • The nearest bus stop is Worple Road located on Kingston Road and is approximately 30m from the service.
    The 117, 290, 438, 571, 572 and 813 services stop here.
• By Train View
  • The nearest station to the service is Staines.
    The service is 0.5 miles (2 min drive) from the train station via Gresham Road and Kingston Road.
• Useful Links View
  • Surrey County Council Information on Bus Travel.
  • To view the web page described above click here (opens in new tab).
  • National Rail Enquiries Website.
  • To view the web page described above click here (opens in new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• A member of staff trained in BSL skills is not normally on duty.
• British Sign Language interpreters can be provided on request.
• Language interpreters can be provided on request.
• The alternative formats documents can be provided in include; Braille on request, large print on request, Makaton on request and different languages on request.
• There is a wheelchair to borrow to use around the building.
• Water bowls for assistance dogs are not available.
• A manual wheelchair is available from the Abraham Cowley Unit and can be requested by other units for patient use within wards and units.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is free for all users.
  • The car park is located in front of the building.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • There is/are 1 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 340cm x 470cm (11ft 2in x 15ft 5in).
  • The nearest Blue Badge bay is 20m (21yd 2ft) from the main entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are uneven surfaces.
  • The car park surface is block paving.
  • There is a dropped kerb between the car park and the venue.
  • The dropped kerb does not have tactile paving.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
• Public Car Parks View
  • There is not a car park for public use within 200m (approx).
• On Street Parking and Drop-off Details View
  • On street marked Blue Badge bays are not available.

You are on Opening Times. Skip to the next section.

Opening Times

• This service is open 24 hours.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

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• Entrance Details View
  • This information is for the entrance located at the side of the building.
  • The entrance area/door is clearly signed.
  • There is step free access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • There is not a bell/buzzer.
  • There is an intercom.
  • The height of the intercom is 102cm (3ft 4in).
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 115cm (3ft 9in).
  • There is a door release button when exiting.
  • The height of the door release button is 82cm (2ft 8in).
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are double width but one door is locked.
  • The door(s) is/are heavy.
  • The width of the door opening is 90cm.
  • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
  • There is a second set of doors.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are single width.
  • The door(s) is/are heavy.
  • The width of the door opening is 86cm.
  • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
• Ramp/Slope Details View
  • The ramp/slope is located between the first two entrances.
  • The ramp/slope gradient is slight.
• Comments View
  • The third set of doors opens away from you and is 87cm wide.
  • There is a canopy at the second set of doors.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access once inside.
• There is a hearing assistance system.
• The hearing assistance system is available only on request.
• The system is a portable loop.
• Staff are trained to use the hearing system.
• This venue does play background music.
• Music is played in the lounge area.
• Motorised scooters are not allowed in public parts of the venue.
• Wayfinding signage is not available.
• The type of flooring in walkways and corridors is vinyl/laminate.
• There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
• The lighting levels are varied.

You are on Inpatient Accommodation. Skip to the next section.

Inpatient Accommodation

• Accessible accommodation is not available in this building/area.
• There are 8 standard ground floor rooms. All but one of them have an overhead tracking hoist.
• The inpatient accommodation surveyed was Green.
• The door opening width for the flat/room surveyed is 75cm+.
• The flat/room surveyed did not have an accessible bathroom.
• There is room for a wheelchair user to manoeuvre in the flat/room surveyed.
• The type of flooring in the flat/room surveyed is vinyl/laminate.
• The colour contrast between the walls and floor in the flat/room surveyed is high.

You are on Day Room / Lounge Area. Skip to the next section.

Day Room / Lounge Area

• There is a day room/lounge area.
• The day room/lounge area is approximately 2m from the main entrance.
• There is level access into the day room/lounge area.
• The day room/lounge area is always open.
• There is not a/are not door(s) into the day room/lounge area.
• The type of flooring is vinyl/laminate.
• There is a space for a wheelchair user to manoeuvre.
• There is a mixture of seating with and without armrests.
• No chairs are permanently fixed.
• No tables are permanently fixed.
• The distance between the floor and the lowest table is 40cm (1ft 4in).
• The room does have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• There is a television.
• Subtitles are available.
• There is not a play area or toys/books for a child to play with.
• There is space for an assistance dog to rest within the seating area.
• Lighting levels are medium.

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• Comments View
  • A ceiling tracking hoist covers the lounge seating area.

You are on Washroom (Toilet and Bath). Skip to the next section.

Washroom (Toilet and Bath)

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• Washroom Details View
  • The washroom surveyed has a height adjustable bath, a toilet and a wash basin.
  • There is step free access to the washroom surveyed once inside the service.
  • This washroom is shared.
  • There is written or text signage on or near the washroom door.
  • The washroom door(s) open(s) inwards.
  • The door(s) is/are locked by a twist lock.
  • The door(s) is/are heavy to open.
  • The width of the door opening is 87cm (2ft 10in).
  • The dimensions of the washroom are 415cm x 467cm (13ft 7in x 15ft 4in).
  • The washroom does have an unobstructed minimum turning space of 150cm x 150cm.
  • There is not an emergency pull cord alarm.
  • There is not a red flashing fire alarm beacon within the washroom.
  • There is not a coat hook in the washroom.
  • There is a mirror.
  • There is not a tall mirror, with suitable specifications, for ease of use.
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The height of the wash basin is 85cm.
  • As you face the wash basin the wall-mounted grab rails are on the right.
  • The tap type is lever. It is not a mixer tap.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 100cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The height of the towel dispenser is 128cm.
  • There is not a hand dryer.
  • Disposal facilities are available.
  • The washroom has a non-slip floor.
• Toilet Details View
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet has a lid obstructing the back rest/cistern/wall.
  • There is not a lateral transfer space.
  • There are dropdown rails on both sides of the toilet.
  • There is a toilet roll holder.
  • The toilet roll holder cannot be reached from seated on the toilet.
  • The height of the toilet roll holder is 120cm.
  • There is not a colostomy changing shelf for standing users next to the toilet.
• Shower Details View
  • There is not a wheel in shower.
• Bath Details View
  • There is a bath.
  • The height of the side of the bath from floor level is 66cm (2ft 2in).
  • The bath is height adjustable.
  • The bath tap type is push button. It is a mixer tap.
  • There is a shower over/for the bath.
  • The shower head is hand held.
  • There are not wall-mounted grab rails available for the bath.
  • A bath hoist is available.
• Colour Contrast and Lighting View
  • The colour contrast between the external washroom door and wall is high.
  • The colour contrast between the internal washroom door and wall is high.
  • The colour contrast between the dropdown rail(s) and wall is high.
  • The colour contrast between the wall-mounted grab rails to the left of the toilet and wall is high.
  • The toilet seat colour contrast is low.
  • The colour contrast between the washroom floor and walls is high.
  • Lighting levels are medium.
• Comments View
  • A ceiling tracking hoist and adjustable changing bench are available.

You are on Washroom (Toilet, Bath and Shower). Skip to the next section.

Washroom (Toilet, Bath and Shower)

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• Washroom Details View
  • The washroom surveyed has a wheel in shower, a height adjustable bath, a toilet and a wash basin.
  • There is step free access to the washroom surveyed once inside the service.
  • This washroom is shared.
  • There is pictorial signage on or near the washroom door.
  • The washroom door(s) open(s) inwards.
  • The door(s) is/are locked by a twist lock.
  • The door(s) is/are heavy to open.
  • The width of the door opening is 87cm (2ft 10in).
  • The dimensions of the washroom are 330cm x 354cm (10ft 10in x 11ft 7in).
  • The washroom does not have an unobstructed minimum turning space of 150cm x 150cm.
  • There is not an emergency pull cord alarm.
  • There is not a red flashing fire alarm beacon within the washroom.
  • There is not a coat hook in the washroom.
  • There is a mirror.
  • There is not a tall mirror, with suitable specifications, for ease of use.
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The height of the wash basin is 78cm.
  • As you face the wash basin the wall-mounted grab rails are on both sides.
  • The tap type is lever. It is a mixer tap.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 100cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The height of the towel dispenser is 130cm.
  • There is not a hand dryer.
  • Disposal facilities are available.
  • The washroom has a non-slip floor.
• Toilet Details View
  • The height of the toilet seat above floor level is 53cm (1ft 9in).
  • The cistern is close coupled and can act as a back rest.
  • There is not a lateral transfer space.
  • There is a dropdown rail on the transfer side.
  • As you face the toilet the wall-mounted grab rails are on the right.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The height of the toilet roll holder is 110cm.
  • There is not a colostomy changing shelf for standing users next to the toilet.
• Shower Details View
  • There is a wheel in shower.
  • The shower head height is fixed.
  • The height of the shower head is 210cm (6ft 11in).
  • The shower control type is twist/turn.
  • A shower chair is available.
  • There are wall-mounted grab rails available for the shower.
• Bath Details View
  • There is a bath.
  • The height of the side of the bath from floor level is 64cm (2ft 1in).
  • The bath is height adjustable.
  • The bath tap type is twist/turn. It is a mixer tap.
  • There is a shower over/for the bath.
  • The shower head is hand held.
  • There are not wall-mounted grab rails available for the bath.
  • A bath hoist is available.
• Colour Contrast and Lighting View
  • The colour contrast between the external washroom door and wall is high.
  • The colour contrast between the internal washroom door and wall is high.
  • The colour contrast between the dropdown rail(s) and wall is high.
  • The colour contrast between the wall-mounted grab rails to the left of the toilet and wall is high.
  • The toilet seat colour contrast is high.
  • The colour contrast between the shower wall-mounted grab rails and wall is high.
  • The colour contrast between the washroom floor and walls is high.
  • Lighting levels are medium.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

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• Location and Access View
  • Accessible toilet facilities are not available.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are not available.