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Therapies

Farnham Road Hospital, Farnham Road, Guildford, Surrey, GU2 7LX

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Access Guide

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Summary

  • This is a clinic.
  • Services on the fourth floor include: counselling rooms and therapy rooms.

Getting Here (Farnham Road Hospital)

Getting Help and Assistance (Farnham Road Hospital)

  • A member of staff trained in BSL skills is not normally on duty.
  • British Sign Language interpreters can be provided on request.
  • Language interpreters can be provided on request.
  • The alternative formats documents can be provided in include; Braille on request, large print on request and different languages on request.
  • There is a wheelchair to borrow to use around the building.
  • Water bowls for assistance dogs are available.
  • There is a/are hearing assistance system(s) available.
  • Home visits services are available.

Parking (Blue Badge Holders and On Street Parking - Bray Road)

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is free for Blue Badge holders.
    • The car park is located at the front of the building off Bray Road.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 9 Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 225cm x 465cm (7ft 5in x 15ft 3in).
    • The nearest Blue Badge bay is 36m (39yd 1ft) from the main entrance - Bray Road.
    • The furthest Blue Badge bay is 90m (98yd 1ft) from the main entrance - Bray Road.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are slopes/ramps.
    • The car park surface is tarmac.
    • There is not a road to cross between the car park and the entrance.
    • The car park does not have a height restriction barrier.
  • Public Car Parks View
    • There is not a car park for public use within 200m (approx).
  • On Street Parking and Drop-off Details View
    • On street marked Blue Badge bays are not available.
    • Clearly signed and / or standard marked parking bays are available.
    • Standard marked parking bays are located on Bray Road.
    • There is not a designated drop off point.
  • Comments View
    • The car park is barrier controlled.
    • The intercom button can be reached from the car.
    • The on street parking is restricted to 2 hours between 8.30 to 18.00 with no return within 1 hour.
    • The width of the on street parking is 200cm.

Getting To (Therapies)

  • Therapies is/are located on level 4.
  • Access to Therapies is via the main entrance - Bray Road.
  • Enter via the main entrance - Bray Road and turn left towards the Wards entrance.
    Once through the Wards entrance continue ahead towards the lift lobby.
    Take the lift to level 4.
    As you exit the lift, the entrance to Therapies is on your right hand side.
  • There is step free access, via lift, to Therapies.
  • Therapies is approximately 2m from the wards lift.
  • There is a/are manual, heavy, single door(s) between the main entrance - Bray Road and the department/service.
  • There are not resting areas along the route.
  • Wayfinding signage is provided.
  • Dementia friendly signage is not provided.
  • There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.

Outside Access (Main Entrance - Bray Road)

  • Entrance Details View
    • This information is for the entrance located at the front of the building off Bray Road.
    • The entrance area/door is clearly signed.
    • There is ramped/sloped access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • There is not a bell/buzzer.
    • There is an intercom.
    • The height of the intercom is 105cm (3ft 5in).
    • There is a hand sanitiser.
    • The height of the hand sanitiser is 133cm (4ft 4in).
    • There is not a door release button when exiting.
    • The main door(s) open(s) automatically (towards you).
    • The automatic door(s) is/are push pad activated.
    • The door(s) is/are double width.
    • The width of the door opening is 173cm.
    • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
    • There is a second set of doors.
    • The door(s) open(s) automatically (towards you).
    • The door(s) is/are double width.
    • The width of the door opening is 173cm.
    • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
  • Ramp/Slope Details View
    • The ramp/slope is located in front of the entrance.
    • The ramp/slope gradient is slight.

Reception (Farnham Road Hospital Reception)

  • Reception View
    • The reception point is located ahead from the main entrance - Bray Road.
    • The reception point is approximately 5m (5yd 1ft) from the main entrance - Bray Road.
    • The reception area/desk is clearly visible from the entrance.
    • There is step free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The reception counter is not placed in front of a background which is patterned.
    • The lighting levels at the reception point are moderate to good.
    • The height of the reception counter is high (110cm+).
    • There is not sufficient space to write or sign documents on the counter.
    • There is a low section of the counter (76cm or below) available.
    • There is sufficient space to write or sign documents on the low section of the counter.
    • The counter is staffed.
    • There is not a bell to attract attention.
    • There is a hearing assistance system.
    • The type of system is a fixed loop.
    • The hearing assistance system is signed.
    • Staff are not trained to use the hearing assistance system.
    • The hearing assistance system was tested by an AccessAble surveyor.
    • The hearing assistance system was tested on 13/05/2024.
    • The hearing assistance system was not working at the time of testing.
    • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
  • Reception Waiting Area View
    • There is a waiting area close to the reception point.
    • Access to the waiting area is unobstructed.
    • The type of flooring is vinyl/laminate.
    • There is sufficient space for a wheelchair user to use the waiting area.
    • There is bench seating only.
    • The waiting room / area does not have background music playing.
    • There is not a red flashing fire alarm beacon within the waiting room / area.
    • There is not a television.
    • Vending machines are not available.
    • A water dispenser is available.
    • There is not a play area or toys/books for a child to play with.
    • There is space for an assistance dog to rest within the seating area.
    • Lighting levels are moderate to good.

Entrance (Wards)

  • Entrance Details View
    • This information is for the entrance located on level 2, to the left from the main entrance - Bray Road.
    • The entrance area/door is clearly signed with the name of the service/department.
    • There is step free access at this entrance.
    • There is not a bell/buzzer.
    • There is an intercom.
    • The height of the intercom is 110cm (3ft 7in).
    • There is a hand sanitiser.
    • The height of the hand sanitiser is 106cm (3ft 6in).
    • There is not a door release button when exiting.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The door(s) may be difficult to open.
    • The width of the door opening is 87cm.
  • Comments View
    • A keycard is required to access this door.
    • The intercom is used to exit the door.

Lift (Wards)

  • There is a lift for public use.
  • The lift is located ahead from the wards entrance.
  • Signs indicating the location of this lift are clearly visible from the entrance.
  • The lift is approximately 6m (6yd 1ft) from the ward entrance.
  • The lift is a standard lift.
  • Staff do not need to be notified for use of the lift.
  • The floors which are accessible by this lift are 1, 2, 3 and 4.
  • There are manual, heavy, single doors to access the lift lobby on all floors.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The visual contrast between the external lift controls and the control plate is high.
  • The visual contrast between the external lift control plate and the wall is high.
  • The clear door width is 110cm (3ft 7in).
  • The dimensions of the lift are 140cm x 270cm (4ft 7in x 8ft 10in).
  • There are separate entry and exit doors in the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The internal controls for the lift are not within 90cm - 120cm from the floor.
  • The internal controls for the lift are within 88cm - 107cm from the floor.
  • There is not a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is moderate to good.

Other Floors (Wards)

  • Stairs View
    • Signs indicating the location of the stairs are clearly visible from the entrance.
    • The floors which are accessible by stairs are 1, 2, 3 and 4.
    • There are 11 steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The depth of the step(s) is/are between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor of the building are provided on landings.
    • The lighting levels are moderate to good.

Opening Times (Therapies)

  • Monday 09:00 - 17:00.
  • Tuesday 09:00 - 17:00.
  • Wednesday 09:00 - 17:00.
  • Thursday 09:00 - 17:00.
  • Friday 09:00 - 17:00.
  • Saturday Closed.
  • Sunday Closed.

Department / Service (Therapies)

  • Department / Service Access View
    • Therapies is located on level 4.
    • There is a/are door(s) leading into the department/service.
    • The door(s) open(s) towards you (pull).
    • The door(s) is/are single width.
    • The door(s) is/are heavy.
    • The width of the door opening is 87cm (2ft 10in).
    • There is not a bell/buzzer.
    • There is not an intercom.
    • There is a hand sanitiser.
    • The height of the hand sanitiser is 130cm (4ft 3in).
    • There is not a door release button when exiting.
    • There is level access throughout the department/service.
    • Staff can provide assistance with using any manual doors within the department/service.
    • There is clear signage on the department/service.
    • The type of flooring is vinyl/laminate.
    • The department/service does not play background music.
    • The lighting levels are moderate to good.
  • Department / Service Facilities View
    • This department/service has; a waiting room/area, consultation rooms, accessible toilet facilities for everyone, ambulant toilet facilities for everyone and standard toilet facilities.
    • There are 7 consultation/treatment rooms in this department/service.
    • A hearing assistance system is not available in the department/service.
    • A mobile hoist is not available on the department/service.
    • There are accessible toilet facilities within the department/service.
    • There are standard toilet facilities within this department/service.
  • Comments View
    • A keycard is required to access the department door.

Waiting Room / Area

  • There is a waiting room / area.
  • The waiting room / area is approximately 2m from the Therapies entrance.
  • There is level access into the waiting room / area.
  • There is not a/are not door(s) into the waiting room / area.
  • The type of flooring is vinyl/laminate.
  • There is a space for a wheelchair user to wait within the seating area.
  • No chairs are permanently fixed.
  • Some chairs with armrests are available.
  • No tables are permanently fixed.
  • Announcements are in person.
  • The waiting room / area does not have background music playing.
  • There is not a red flashing fire alarm beacon within the waiting room / area.
  • There is not a television.
  • Vending machines are not available.
  • A water dispenser is not available.
  • There is not a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are moderate to good.

Consultation / Treatment Room (ADL Kitchen)

  • There is / are 1 consultation / treatment room(s) available.
  • The name / number of the room surveyed was; ADL Kitchen.
  • There is level access to the consultation / treatment room.
  • There is a/are door(s) into the consultation / treatment room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are heavy.
  • The width of the door opening is 88cm (2ft 11in).
  • The type of flooring is vinyl/laminate.
  • There is room for a wheelchair user to manoeuvre.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair(s) is not/are not height adjustable.
  • There are no chairs with armrests available.
  • No tables are permanently fixed.
  • There is not a hearing assistance system.
  • The room does not have background music playing.
  • There is not a red flashing fire alarm beacon within the room.
  • Lighting levels are adjustable.

Consultation / Treatment Room (Group Room)

  • There is / are 1 consultation / treatment room(s) available.
  • The name / number of the room surveyed was; Group Room.
  • There is level access to the consultation / treatment room.
  • There is a/are door(s) into the consultation / treatment room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are light.
  • The width of the door opening is 89cm (2ft 11in).
  • The type of flooring is vinyl/laminate.
  • There is room for a wheelchair user to manoeuvre.
  • There is not a bed / couch.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair(s) is not/are not height adjustable.
  • All chairs have armrests available.
  • There is not a hearing assistance system.
  • The room does not have background music playing.
  • There is not a red flashing fire alarm beacon within the room.
  • Lighting levels are moderate to good.

Consultation / Treatment Room (Music Room)

  • There is / are 1 consultation / treatment room(s) available.
  • The name / number of the room surveyed was; Music Room.
  • There is level access to the consultation / treatment room.
  • There is a/are door(s) into the consultation / treatment room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are light.
  • The width of the door opening is 89cm (2ft 11in).
  • The type of flooring is vinyl/laminate.
  • There is room for a wheelchair user to manoeuvre.
  • There is not a bed / couch.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair(s) is not/are not height adjustable.
  • There are no chairs with armrests available.
  • All tables are permanently fixed.
  • There is not a hearing assistance system.
  • The room does not have background music playing.
  • There is not a red flashing fire alarm beacon within the room.
  • Lighting levels are moderate to good.

Consultation / Treatment Room (Arts and Crafts)

  • There is / are 1 consultation / treatment room(s) available.
  • The name / number of the room surveyed was; Arts and Crafts.
  • There is level access to the consultation / treatment room.
  • There is a/are door(s) into the consultation / treatment room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are light.
  • The width of the door opening is 88cm (2ft 11in).
  • The type of flooring is vinyl/laminate.
  • There is room for a wheelchair user to manoeuvre.
  • There is not a bed / couch.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair(s) is not/are not height adjustable.
  • There are some chairs with armrests available.
  • Some tables are permanently fixed.
  • There is not a hearing assistance system.
  • The room does not have background music playing.
  • There is not a red flashing fire alarm beacon within the room.
  • Lighting levels are moderate to good.

Consultation / Treatment Room (Consulting Rooms)

  • There is / are 2 consultation / treatment room(s) available.
  • The name / number of the room surveyed was; Room 2.
  • There is level access to the consultation / treatment room.
  • There is a/are door(s) into the consultation / treatment room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are light.
  • The width of the door opening is 89cm (2ft 11in).
  • The type of flooring is vinyl/laminate.
  • There is not room for a wheelchair user to manoeuvre.
  • There is not a bed / couch.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair(s) is not/are not height adjustable.
  • All chairs have armrests available.
  • Some tables are permanently fixed.
  • There is not a hearing assistance system.
  • The room does not have background music playing.
  • There is not a red flashing fire alarm beacon within the room.
  • Lighting levels are moderate to good.

Fitness Suite (Gym)

  • Access to Fitness Suite View
    • The fitness suite is located along the Therapies corridor.
    • The fitness suite is 5m (5yd 1ft) from the Therapies entrance.
    • There is level access to the fitness suite.
    • There are doors into the fitness suite.
    • The doors open away from you (push).
    • The doors are single.
    • The doors are light.
    • The opening is 89cm (2ft 11in) wide.
  • IFI Accredited Fitness Suite View
    • The fitness suite has attained IFI level three.
    • A number of staff have received IFI Mark standard Disability Equality Training.
    • IFI accredited equipment is available.
    • For example: treadmill.
    • A portable hearing loop is not available for induction.
    • There is not clear manoeuvring space between equipment.
    • There is level access to all of the equipment.
  • Fitness Suite (General) View
    • Staff receive no training in assisting disabled people.
    • A portable hearing loop is not available for induction.
    • There is not clear manoeuvring space between equipment.
    • There is level access to all of the equipment.

Washroom (Shower Room)

  • Washroom Details View
    • The washroom surveyed has a wheel in shower, a toilet and a wash basin.
    • There is/are 1 washroom(s) of this type in the department.
    • The washroom surveyed is located to the left from the Therapies entrance.
    • The washroom surveyed is approximately 1m from the Therapies entrance.
    • There is step free access to the washroom surveyed once inside the department.
    • This washroom is shared.
    • There is pictorial signage on or near the washroom door.
    • The washroom door(s) open(s) inwards.
    • The door(s) is/are locked by a twist lock.
    • The door(s) is/are light to open.
    • The width of the door opening is 86cm (2ft 10in).
    • The dimensions of the washroom are 136cm x 290cm (4ft 6in x 9ft 6in).
    • The washroom does not have an unobstructed minimum turning space of 150cm x 150cm.
    • There is an emergency pull cord alarm.
    • There is a push button alarm system in this washroom.
    • There is not a red flashing fire alarm beacon within the washroom.
    • There is not a coat hook in the washroom.
    • There is a mirror.
    • There is not a tall mirror, with suitable specifications, for ease of use.
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The height of the wash basin is 74cm.
    • There are no wall-mounted grab rails for the wash basin.
    • The tap type is sensor. It is not a mixer tap.
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 114cm.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The height of the towel dispenser is 130cm.
    • There is not a hand dryer.
    • Disposal facilities are available.
    • There is a/are female sanitary and pedal bin disposal units.
    • The washroom has a non-slip floor.
  • Toilet Details View
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • The cistern is not close coupled and no padded back rest is provided.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 80cm.
    • There is a flush, however it is not on the transfer side.
    • There are dropdown rails on both sides of the toilet.
    • As you face the toilet the wall-mounted grab rails are on the right.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The height of the toilet roll holder is 78cm.
    • There is not a shelf next to the toilet.
  • Shower Details View
    • There is a wheel in shower.
    • The shower does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The shower head height is fixed.
    • The height of the shower head is 186cm (6ft 1in).
    • The shower control type is push.
    • There is no seat for the shower.
    • There are wall-mounted grab rails available for the shower.
  • Colour Contrast and Lighting View
    • The visual contrast between the external washroom door and wall is high.
    • The visual contrast between the internal washroom door and wall is high.
    • The visual contrast between the dropdown rail(s) and wall is low.
    • The visual contrast between the wall-mounted grab rails to the right of the toilet and wall is low.
    • The toilet seat visual contrast is high.
    • The visual contrast between the shower wall-mounted grab rails and wall is high.
    • The visual contrast between the washroom floor and walls is high.
    • Lighting levels are moderate to good.

Toilet with Adaptations (Left Hand Transfer)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • This accessible toilet is located to the right from the Therapies entrance, along the department corridor.
    • This accessible toilet is approximately 17m (18yd 1ft) from the Therapies entrance.
    • There is step-free access into the accessible toilet.
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The visual contrast between the external door and wall is high.
    • The door opens outwards.
    • The door is light.
    • The door is locked by a twist lock.
    • The width of the accessible toilet opening is 88cm (2ft 11in).
    • The visual contrast between the internal door and wall is high.
    • The door has a horizontal grab rail.
    • The visual contrast between the horizontal grab rail and internal door is high.
  • Toilet Features View
    • The dimensions of the accessible toilet are 210cm x 250cm (6ft 11in x 8ft 2in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The lighting levels are moderate to good.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 130cm (4ft 3in).
    • There is a flush, however it is not on the transfer side.
    • There is not a spatula type lever flush.
    • There is a sensor flush.
    • There is a dropdown rail on the transfer side.
    • The visual contrast between the dropdown rail(s) and wall is low.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The visual contrast between the wall-mounted grab rail(s) and wall is low.
    • The visual contrast between the walls and floor is high.
    • There is an emergency alarm.
    • There is a push button alarm in the toilet.
    • There is not a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary and pedal bin disposal units.
    • There is not a/are not coat hook(s).
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf within the accessible toilet.
    • The toilet has a fixed horizontal rail without a padded backrest.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • The toilet seat visual contrast is high.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 93cm (3ft 1in).
    • The visual contrast between the toilet roll holder and the wall is high.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 74cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The visual contrast between the wash basin wall-mounted grab rail(s) and wall is low.
    • The wash basin tap type is sensor.
    • There is a wall fixed soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 105cm.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 109cm (3ft 7in).
    • The visual contrast between the towel dispenser and the wall is high.
    • There is not a hand dryer.

Standard Toilet(s)

  • Standard toilet facilities are available.
  • Toilet Facilities View
    • The shared toilet is located along the Therapies corridor.
    • There is step-free access into the toilet(s).
    • The standard toilet(s) is/are approximately 19m from the Therapies entrance.
    • The visual contrast between the external toilet door(s) and wall(s) is high.
    • There is pictorial signage on or near the toilet door.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 75cm.
    • The wash basin(s) tap type is sensor.
    • Lighting levels are moderate to good.

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