You are on Summary. Skip to the next section.

Summary

• This is a clinic property.
• Services within the building include: adult, child and adolescent mental health services.

You are on Getting Here. Skip to the next section.

Getting Here

Collapse all Expand all

• By Road View
  • The building is situated to the North of Frimley Town Centre.
    The building is located off Frimley Road on Lyon Way and is accessed from the town centre via Frimley High Street and Frimley Road.
  • Standard and Blue Badge parking is available in bays marked SABP.
• By Bus View
  • The nearest bus stop is Lyon Way located on Frimley Road and is approximately 40m from the service.
    The 1 gold, 3, 3A, 11, 412 and 500 services stop here.
• By Train View
  • The nearest station to the service is Hampton Court.
    The service is 0.5 miles (4min drive) from the train station via Frimley high Street and Frimley Road.
• Useful Links View
  • Surrey County Council Information on Bus Travel.
  • To view the web page described above click here (opens in new tab).
  • National Rail Enquiries Website.
  • To view the web page described above click here (opens in new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• A member of staff trained in BSL skills is not normally on duty.
• British Sign Language interpreters can be provided on request.
• Language interpreters can be provided on request.
• The alternative formats documents can be provided in include; Braille on request, large print on request, Makaton on request and different languages on request.
• There is a wheelchair to borrow to use around the building.
• Water bowls for assistance dogs are not available.
• A manual wheelchair is available from the Abraham Cowley Unit and can be requested by other units for patient use within wards and units.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

Collapse all Expand all

• Venue Car Park View
  • Parking is free for all users.
  • The car park is located at the side and rear of the building.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • There is/are 4 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 365cm x 485cm (11ft 12in x 15ft 11in).
  • The nearest Blue Badge bay is 25m (27yd 1ft) from the main entrance.
  • The furthest Blue Badge bay is 29m (31yd 2ft) from the main entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are uneven surfaces.
  • The car park surface is tarmac.
  • There is a dropped kerb between the car park and the venue.
  • The dropped kerb does not have tactile paving.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
• Public Car Parks View
  • There is not a car park for public use within 200m (approx).
• On Street Parking and Drop-off Details View
  • On street marked Blue Badge bays are not available.
  • Clearly signed and / or standard marked parking bays are not available.
  • There is not a designated drop off point.

You are on Opening Times. Skip to the next section.

Opening Times

• Monday 09:00 - 17:00.
• Tuesday 09:00 - 17:00.
• Wednesday 09:00 - 17:00.
• Thursday 09:00 - 17:00.
• Friday 09:00 - 17:00.
• Saturday Closed.
• Sunday Closed.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

Collapse all Expand all

• Entrance Details View
  • This information is for the entrance located at the rear of the building.
  • The entrance area/door is not clearly signed.
  • There is ramped/sloped access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 113cm (3ft 8in).
  • There is not a door release button when exiting.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width but one door is locked.
  • The door(s) is/are heavy.
  • The width of the door opening is 76cm.
  • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
  • There is a second set of doors.
  • The door(s) open(s) automatically (towards you).
  • The door(s) is/are double width but one door is locked.
  • The width of the door opening is 76cm.
  • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
• Ramp/Slope Details View
  • The ramp/slope is located In front of the entrance.
  • The ramp/slope gradient is slight.
• Comments View
  • The 3rd set of doors are automatic, open towards you and are 114cm wide.

You are on Reception. Skip to the next section.

Reception

Collapse all Expand all

• Reception View
  • The reception point is located ahead as you enter and to the left.
  • The reception point is approximately 5m (5yd 1ft) from the main entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are no windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are good.
  • The height of the reception counter is high (110cm+).
  • There is sufficient space to write or sign documents on the counter.
  • There is a low section of the counter (76cm or below) available.
  • There is sufficient space to write or sign documents on the low section of the counter.
  • The counter is staffed.
  • There is not a hearing assistance system.
  • Staff are not trained to use the hearing assistance system.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
• Reception Waiting Area View
  • There is a waiting area close to the reception point.
  • Access to the waiting area is unobstructed.
  • The type of flooring is carpet.
  • There is sufficient space for a wheelchair user to use the waiting area.
  • There is a mixture of seating with and without armrests.
  • No tables are permanently fixed.
  • The waiting room / area does not have background music playing.
  • There is a red flashing fire alarm beacon within the waiting room / area.
  • There is not a television.
  • Vending machines are not available.
  • A water dispenser is not available.
  • There is not a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are good.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access once inside.
• There is a hearing assistance system.
• The hearing assistance system is available only on request.
• The system is a fixed loop.
• Staff are not trained to use the hearing system.
• This venue does not play background music.
• Motorised scooters are allowed in public parts of the venue.
• Wayfinding signage is not available.
• The type of flooring in walkways and corridors is carpet.
• The lighting levels are good.

You are on Waiting Room / Area (CAMHS). Skip to the next section.

Waiting Room / Area (CAMHS)

• There is a waiting room / area.
• The waiting room / area is approximately 6m from the main entrance.
• There is level access into the waiting room / area.
• There is not a/are not door(s) into the waiting room / area.
• The type of flooring is carpet.
• There is a space for a wheelchair user to wait within the seating area.
• No chairs are permanently fixed.
• Some chairs with armrests are available.
• No tables are permanently fixed.
• Announcements are in person.
• The waiting room / area does not have background music playing.
• There is not a red flashing fire alarm beacon within the waiting room / area.
• There is a television.
• Subtitles are available.
• Vending machines are available.
• A water dispenser is not available.
• There is a play area or toys/books for a child to play with.
• There is space for an assistance dog to rest within the seating area.
• Lighting levels are good.

You are on Consultation / Treatment Room (Consultation). Skip to the next section.

Consultation / Treatment Room (Consultation)

• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are heavy.
• The width of the door opening is 87cm (2ft 10in).
• The type of flooring is carpet.
• There is room for a wheelchair user to manoeuvre.
• There is not a bed / couch.
• A hoist is not available.
• A sling is not available.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• There are some chairs with armrests available.
• Some tables are permanently fixed.
• The room does not have background music playing.
• There is a red flashing fire alarm beacon within the room.
• Lighting levels are medium.

You are on Consultation / Treatment Room (Treatment). Skip to the next section.

Consultation / Treatment Room (Treatment)

• The name / number of the room surveyed was; Clinic Room.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are heavy.
• The width of the door opening is 84cm (2ft 9in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• The bed / couch is adjustable.
• A hoist is not available.
• There is a chair.
• The chair(s) is not/are not height adjustable.
• There are some chairs with armrests available.
• Some tables are permanently fixed.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are bright.

You are on Consultation / Treatment Room (Consultation C-14). Skip to the next section.

Consultation / Treatment Room (Consultation C-14)

• The name / number of the room surveyed was; Consultation C-14.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width with a locked extension leaf.
• The door(s) is/are heavy.
• The width of the door opening is 87cm (2ft 10in).
• The type of flooring is carpet.
• There is room for a wheelchair user to manoeuvre.
• There is not a bed / couch.
• A hoist is not available.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is/are adjustable.
• There are some chairs with armrests available.
• Some tables are permanently fixed.
• The room does not have background music playing.
• There is a flashing fire alarm beacon within the room.
• Lighting levels are medium.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

Collapse all Expand all

• Location and Access View
  • Accessible toilet facilities are available.
  • The toilet is not for the sole use of disabled people.
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is located to the left as you enter and then left again.
  • This accessible toilet is approximately 5m (5yd 1ft) from the main entrance.
  • There is level access to this accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a lever twist.
  • The door is light.
  • The width of the accessible toilet door is 90cm (2ft 11in).
  • The dimensions of the accessible toilet are 305cm x 158cm (10ft x 5ft 2in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 90cm (2ft 11in).
  • The lateral transfer space was obstructed at the time of the survey.
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is a/are female sanitary and waste paper pedal bin disposal units.
  • There is a flashing fire alarm beacon within the cubicle.
  • There is not a/are not coat hook(s).
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is a shelf within the accessible toilet.
  • The shelf is not higher than 95cm (3ft 1in).
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 51cm (1ft 8in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is not placed higher than 100cm (3ft 3in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 99cm.
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The contrast between the internal door and wall is good.
  • The contrast between the external door and wall is good.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The toilet seat colour contrast is good.
  • The contrast between the walls and floor is good.
  • The lighting levels are bright.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are available.
• The shared toilets that were surveyed are located to the left as you enter and then left again.
• The shared toilet(s) is/are approximately 4m (4yd 1ft) from the main entrance.
• Inside the venue, there is level access to the shared toilet(s).
• An ambulant toilet with wall mounted grab rails is not available.
• Lighting levels are bright.
• Baby change facilities are located within the venue.
• Baby change facilities are located in the shared standard toilet.
• The height of the baby change table once extended is 84cm (2ft 9in).
• Inside the venue, there is level access to the baby change facility.