You are on Getting Here (Trust Headquarters). Skip to the next section.

Getting Here (Trust Headquarters)

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• By Road View
  • Trust Headquarters is located in Leatherhead House at Mole Business Park, approximately 1 mile away from junction 9 of the M25.
    From junction 9 follow the A245 south until you reach Station Road.
  • Staff parking via a key card access is available. Visitor parking is by appointment only.
• By Bus View
  • The nearest bus stop is Leatherhead Railway Station (Stop T), located on Station Approach, approximately 320 metres from Leatherhead House.
• By Train View
  • The nearest train station is Leatherhead, approximately 480 metres away.
• Useful Links View
  • Surrey County Council Information on Bus Travel.
  • To view the web page described above click here (opens in new tab).
  • National Rail Enquiries Website.
  • To view the web page described above click here (opens in new tab).

You are on Parking (Main Car Park). Skip to the next section.

Parking (Main Car Park)

• The venue does have its own parking facilities.
• The car park is located at the side of the building, to the left of the main entrance.
• The car park type is open air/surface.
• The car park does not have a height restriction barrier.
• The car park does have a barrier control system.
• Controls at the barrier are not within the range of 100cm to 110cm.
• The barrier controls/touchscreen cannot be reached from the car.
• The car park surface is tarmac.
• There is a/are Blue Badge parking bay(s) available.
• The Blue Badge bay(s) is/are clearly marked.
• There is/are 7 designated Blue Badge parking bay(s) within the car park.
• The dimensions of the designated Blue Badge parking bay(s) surveyed are 228cm x 450cm (7ft 6in x 14ft 9in).
• There is a 120cm hatched zone around the Blue Badge parking bay(s).
• Parking spaces for Blue Badge holders do not need to be booked in advance.
• Clearly marked/signposted parent and child parking bays are not available.
• All parking spaces are provided on a first come first served basis.
• There are not parking charges for the car park.
• The route from the car park to the entrance is accessible to a wheelchair user with assistance.
• Assistance may be required because there is/are slopes/ramps.
• The entrance is clearly visible from the car park.
• The surface on the approach to the entrance is block paving.
• There is not a road to cross between the car park and the entrance.
• The nearest designated Blue Badge parking bay is approximately 30m (32yd 2ft) from the main entrance.
• There is not a/are not clearly marked drop-off point(s).

You are on Parking (Staff Basement Parking). Skip to the next section.

Parking (Staff Basement Parking)

• The building does have its own parking facilities.
• The car park is located under the building.
• The car park type is underground.
• The car park does have a height restriction barrier.
• The maximum height of the restriction barrier is 210cm (6ft 11in).
• The car park does have a barrier control system.
• Controls at the barrier are within the range of 100cm to 110cm.
• The car park surface is tarmac.
• There is a/are Blue Badge parking bay(s) available.
• The Blue Badge bay(s) is/are clearly marked.
• There is/are 6 designated Blue Badge parking bay(s) within the car park.
• The dimensions of the designated Blue Badge parking bay(s) surveyed are 210cm x 425cm (6ft 11in x 13ft 11in).
• There is not a 120cm hatched zone around the Blue Badge parking bay(s).
• Parking spaces for Blue Badge holders do not need to be booked in advance.
• Clearly marked/signposted parent and child parking bays are not available.
• There are not parking charges for the car park.
• The route from the car park to the entrance is accessible to a wheelchair user unaided.
• The entrance is clearly visible from the car park.
• The surface on the approach to the entrance is tarmac.
• There is not a road to cross between the car park and the entrance.
• The nearest designated Blue Badge parking bay is approximately 1m (3ft 3in) from the Staff Basement entrance.
• There is not a/are not clearly marked drop-off point(s).

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

• This information is for the entrance located at the front of the building, off the access road.
• The entrance area/door is clearly signed.
• This entrance sign says 'NHS Surrey and Borders Partnership NHS Foundation Trust'.
• There is ramped/sloped or stepped access at this entrance.
• There is not a canopy or recess which provides weather protection at this entrance.
• The entrance door(s) does not/do not contrast visually with its immediate surroundings.
• The bell/buzzer is not in a suitable position to allow wheelchair users to gain access.
• The intercom is not in a suitable position to allow wheelchair users to gain access.
• The height of the intercom is 110cm (3ft 7in).
• A key card is required for access at this entrance.
• The height of the key card reader is 99cm.
• The main door(s) open(s) automatically.
• The door(s) is/are double width.
• The width of the door opening is 175cm.
• There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• There is a second set of doors.
• The door(s) open(s) automatically.
• The door(s) is/are double width.
• The width of the door opening is 212cm.
• There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• The ramp/slope is located in front of and to the left of the main entrance leading from the Blue Badge bays.

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• Ramp/Slope View
  • The gradient of the ramp/slope is slight.
  • The ramp/slope does bypass the step(s).
• Step(s) View
  • The step(s) is/are located in front of the entrance.
  • There is/are 2 step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are not between 15cm and 18cm.
  • The height of the step(s) is/are 13cm.
  • The depth of the step(s) is/are not between 30cm and 45cm.
  • There is not a/are not handrail(s) at the step(s).

You are on Outside Access (Staff Basement Entrance). Skip to the next section.

Outside Access (Staff Basement Entrance)

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• Entrance Details View
  • This information is for the entrance located on the basement level.
  • The entrance area/door is clearly signed.
  • There is step free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • There is not a hand sanitiser.
  • There is a door release button when exiting.
  • The height of the door release button is 100cm (3ft 3in).
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 82cm.
• Comments View
  • There are identical doors at either side of the lift lobby.

You are on Reception (Trust Headquarters Reception). Skip to the next section.

Reception (Trust Headquarters Reception)

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• Reception View
  • The reception point is located to the left as you enter the main entrance.
  • The reception point is approximately 12m (13yd 4in) from the main entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are good.
  • The height of the reception counter is high (110cm+).
  • There is not sufficient space to write or sign documents on the counter.
  • There is a low section of the counter (76cm or below) available.
  • There is sufficient space to write or sign documents on the low section of the counter.
  • The counter is staffed.
  • There is not a bell to attract attention.
  • There is a hearing assistance system.
  • The type of system is a portable loop.
  • The hearing assistance system is signed.
  • Staff are not trained to use the hearing system.
  • The hearing assistance was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 23/10/2023.
  • The hearing loop was working at the time of testing.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
• Reception Waiting Area View
  • There is a waiting area close to the reception point.
  • Access to the waiting area is unobstructed.
  • The type of flooring is vinyl/laminate.
  • There is sufficient space for a wheelchair user to use the waiting area.
  • There is a mixture of seating with and without armrests.
  • No tables are permanently fixed.
  • The waiting room / area does not have background music playing.
  • There is not a red flashing fire alarm beacon within the waiting room / area.
  • There is not a television.
  • Vending machines are not available.
  • A water dispenser is available.
  • There is not a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are good.

You are on Waiting Room / Area (Children's Waiting Area). Skip to the next section.

Waiting Room / Area (Children's Waiting Area)

• There is a waiting room / area.
• The waiting room / area is approximately 8m from the main entrance.
• There is level access into the waiting room / area.
• There is not a/are not door(s) into the waiting room / area.
• The type of flooring is vinyl/laminate.
• There is not a space for a wheelchair user to wait within the seating area.
• Some chairs are permanently fixed.
• Some chairs with armrests are available.
• No tables are permanently fixed.
• Announcements are in person.
• The waiting room / area does not have background music playing.
• There is not a red flashing fire alarm beacon within the waiting room / area.
• There is not a television.
• Vending machines are not available.
• A water dispenser is not available.
• There is not a play area or toys/books for a child to play with.
• There is space for an assistance dog to rest within the seating area.
• Lighting levels are good.

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• Comments View
  • The opening to the waiting area is 200cm wide.

You are on Getting Around (Trust Headquarters). Skip to the next section.

Getting Around (Trust Headquarters)

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• Access View
  • There is step free access throughout the building.
• Circulation View
  • There are doors in corridors which have to be opened manually.
  • The type of flooring in walkways and corridors is carpet and vinyl.
  • Handrails are not provided in corridors.
  • Seating is not provided in corridors.
  • There is good colour contrast between the walls and floor in all areas.
  • The lighting levels are good.
  • Wayfinding signage is provided.
  • The colour, design and typeface of signs is consistent throughout the building.
  • The wayfinding signage includes some pictograms.
  • Dementia friendly signage is not provided.
  • There is a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • The safe place is located in the quiet room on the ground floor.
  • This venue does not play background music in public areas.
  • There is not a hearing assistance system in the public areas of the building.

You are on Consultation / Treatment Room (Consultation Room). Skip to the next section.

Consultation / Treatment Room (Consultation Room)

• There is / are 28 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Consultation Room CR0 - 20.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are heavy.
• The width of the door opening is 95cm (3ft 1in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is not a bed / couch.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• All chairs have armrests available.
• Some tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are good.

You are on Consultation / Treatment Room (Group Therapy Room - Music Room). Skip to the next section.

Consultation / Treatment Room (Group Therapy Room - Music Room)

• There is / are 28 consultation / treatment room(s) available.
• The name / number of the room surveyed was; CR0 - 10.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are heavy.
• The width of the door opening is 86cm (2ft 10in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is not a bed / couch.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• There are some chairs with armrests available.
• No tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are good.

You are on Consultation / Treatment Room (Group Therapy Room). Skip to the next section.

Consultation / Treatment Room (Group Therapy Room)

• There is / are 28 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Group Therapy Room CR0 - 11.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are heavy.
• The width of the door opening is 86cm (2ft 10in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is not a bed / couch.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• There are some chairs with armrests available.
• No tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are good.

You are on Consultation / Treatment Room (Family Room). Skip to the next section.

Consultation / Treatment Room (Family Room)

• There is / are 28 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Family Room CR0 - 08.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are heavy.
• The width of the door opening is 95cm (3ft 1in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is not a bed / couch.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• There are some chairs with armrests available.
• Some tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are good.

You are on Area(s) (Ground Floor Offices). Skip to the next section.

Area(s) (Ground Floor Offices)

• The facilities/services located on the ground floor include; office space, refreshment areas meeting rooms, training rooms.
• There is step-free access throughout the building.
• There are doors in lobby areas/corridors/walkways which have to be opened manually.
• The type of flooring in corridors/walkways is vinyl.
• The main walkway(s)/aisle(s) in the open plan office(s) are wide enough for wheelchair users to pass.
• The following facilities in this area may not be accessible or usable for wheelchair users; meeting pods and some desks.
• The type of flooring in the open plan/communal areas is carpet and vinyl.
• There is some flooring in corridors/walkways which is shiny and could cause issues with glare or look slippery to some people.
• There is good colour contrast between the walls and floor in all areas.
• Access to other floors/levels is via lift.
• There are no height adjustable desks in this area.
• There are some desks which are potentially accessible for wheelchair users in this area.
• Seating in this area includes; adjustable chairs with wheels and armrests, chairs with armrests and chairs with no armrests.
• Wayfinding signage is not provided.
• There is no overhead signage in this area.
• Dementia friendly signage is not provided.
• None of the doors in this area have Braille signage.
• None of the doors in this area have tactile signage.
• There is not background music in this area.
• There is not a hearing assistance system in the communal areas of the building.

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• Refreshment Area(s) View
  • There is a communal refreshment area.
  • The refreshment area is located to the right as you enter the office area.
  • There is a clear unobstructed route to the refreshment area.
  • There is a dual height refreshment counter.
  • The dual counter heights are 76cm and 85cm.
  • There is a knee recess under a work surface.
  • There is a sink at refreshment areas.
  • The height of the sink is 86cm.
  • The wash basin tap type is lever.
  • There is a mixer tap.
• Breakout Area(s) View
  • There is a clear unobstructed route to the breakout area(s).
  • There is room for a wheelchair user within the breakout space(s).
  • The following types of seating can be found in breakout space(s); chairs without armrests.
  • The clear floor space beneath tables in the breakout space(s) is 73cm.
  • There is a TV with subtitles in the breakout area.
  • Vending machines are not available.
• Comments View
  • There is a single medium step into some of the work pods.
  • Some rooms have a Sunflower on them, this is a simple tool for you to voluntarily share that you have a disability or condition that may not be immediately apparent.

You are on Room(s) (Ground Floor Office Meeting Room). Skip to the next section.

Room(s) (Ground Floor Office Meeting Room)

• The room surveyed was GM0-14.
• GM0-14 is located ahead and to the right as you enter the ground floor office area.

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• Access View
  • There is not wayfinding signage on route to the room(s).
  • Signage for the room(s) is not available in upper and lower case lettering that is clearly visible.
  • There is written signage for the room, in block capital lettering, that is clearly visible.
  • The corridor/walkway outside the room(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
  • The colour contrast between the external door and wall is good.
  • The colour contrast between the internal door and wall is fair.
  • There is step-free access into the room(s).
• Room Details View
  • The door(s) open(s) away from you (push).
  • The door(s) for the room(s) is/are not push pad activated.
  • The door(s) is/are single.
  • The door opening width(s) is/are 75cm+ for the room(s).
  • The door may be difficult for some to open.
  • Light switches are between 75cm and 120cm (4ft) from floor level.
  • The height of the speaker's desk/table is 73cm.
  • The speaker's desk/table is not height adjustable.
  • There is not a hearing assistance system for the room(s).
  • This room has a television screen.
  • There is not a red flashing fire alarm beacon in the room(s).
  • There is not fixed furniture within the room(s).
  • The clear floor space beneath tables in the room(s) is 72cm.
  • There is not sufficient space for a wheelchair user to turn within the room.
  • Furniture cannot be reconfigured to allow a turning space for wheelchair users.
  • A height adjustable table/bench is not available.
  • There is a/are chair(s) with armrests on both sides within the room(s).
  • The type of flooring in the room(s) is carpet.
  • Floor coverings in the room(s) are even with no trip hazards.
  • The colour contrast between the walls and floor is good.
  • The lighting levels are adjustable.

You are on Lift (Trust Headquarters Lift). Skip to the next section.

Lift (Trust Headquarters Lift)

• There is a lift for public use.
• The lift is located through the double doors at the right of reception, then left at the staircase and on the right.
• Signs indicating the location of the lift are not available from the entrance.
• The lift is approximately 32m (34yd 2ft) from the main entrance.
• The lift is a standard lift.
• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are B, G, 1.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is good.
• The colour contrast between the external lift control plate and the wall is good.
• The clear door width is 100cm (3ft 3in).
• The dimensions of the lift are 148cm x 155cm (4ft 10in x 5ft 1in).
• There are no separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is a hearing loop system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are good.
• There is a/are similar lift(s) available.

You are on Other Floors (Trust Headquarters). Skip to the next section.

Other Floors (Trust Headquarters)

• Stairs can be used to access other floors.
• The stairs are for staff only.
• The stairs are located through the double doors to the right of reception, then right again and directly ahead.
• The stairs are approximately 26m from the main entrance.
• Signs indicating the location of the stairs are clearly visible from the entrance.
• There are manual, heavy, single doors to exit the stairwell on the basement floor and on the first floor.
• The floors which are accessible by stairs are B, G, 1.
• There are 16+ steps between floors.
• The height of the step(s) is/are between the recommended 15cm and 18cm.
• The depth of the step(s) is/are not between the recommended 30cm and 45cm.
• The steps are not clearly marked.
• There is a/are handrail(s) at the step(s).
• The steps have a handrail on both sides.
• Handrails are at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are easy to grip.
• Handrails do extend horizontally beyond the first and last steps.
• There is a landing.
• Clear signs indicating the facilities on each floor are provided on landings.
• The lighting levels at the steps are moderate to good.

You are on Standard Changing Cubicle / Room (Basement Floor Changing and Shower Room). Skip to the next section.

Standard Changing Cubicle / Room (Basement Floor Changing and Shower Room)

• The changing cubicle/room is located directly ahead as you exit the lift on the Basement Floor.
• There is step-free access into the changing cubicle/room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) may be difficult for some to open.
• The width of the door opening is 85cm.
• The type of flooring in the room is tiles.
• There is sufficient space for a wheelchair user to manoeuvre within the cubicle/room.
• There is a bench seating in the cubicle/room.
• There is a/are coat hook(s) available.
• There is a/are coat hook(s) 164cm from the floor.
• There is not an emergency alarm in the changing cubicle/room.
• The lighting levels are good.
• A standard toilet is available within the changing area. The wash basin is 82cm high. There is an identical female facility located adjacent to the male changing area.

You are on Accessible Shower (Basement Floor Shower Room). Skip to the next section.

Accessible Shower (Basement Floor Shower Room)

• Accessible shower facilities are available.
• The accessible shower(s) surveyed is/are located to the right as you exit the lift on the basement level and then right again.
• The facilities available in the accessible shower(s) include; an adjustable shower head and handrails.
• Other facilities available include; A toilet with drop down and grab rails.

You are on Changing Places (Ground Floor Foyer). Skip to the next section.

Changing Places (Ground Floor Foyer)

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• Location and Access View
  • The facility is located ground floor foyer.
  • The facility is approximately 15m (16yd 1ft) from the main entrance.
  • There is level access into the facility.
  • The facility surveyed is not for the sole use of disabled people.
  • The colour contrast between the external door and wall is good.
  • The colour contrast between the internal door and wall is good.
  • You do not need a key for the facility.
  • There is pictorial, written text and dementia friendly signage on or near the door.
  • The door opens outwards.
  • The door is heavy.
  • The door is locked by a lever twist.
  • The door does not have a horizontal grab rail.
  • The width of the door is 104cm (3ft 5in).
  • The dimensions of the facility are 398cm x 326cm.
  • There is a clear 200cm x 180cm manoeuvring space in the facility.
  • The facility has a non-slip floor.
  • The colour contrast between the walls and floor is good.
• Toilet Details View
  • The facility toilet has a transfer space on both sides.
  • The transfer space on the right as you face the toilet is 80cm (2ft 7in).
  • The transfer space on the left as you face the toilet is 280cm (9ft 2in).
  • Dropdown rails are provided.
  • As you face the toilet the dropdown rail(s) is/are on both sides.
  • The colour contrast between the dropdown rail(s) and wall is good.
  • As you face the toilet there are vertical grab rails on both sides.
  • The colour contrast between the wall-mounted grab rails to the left of the toilet and wall is good.
  • The colour contrast between the wall-mounted grab rails to the right of the toilet and wall is good.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a push button flush.
  • There is a toilet roll holder.
  • The height of the toilet roll holder is 91cm.
  • The toilet has a backrest.
  • The toilet seat colour contrast is poor.
  • There is an emergency alarm for the toilet.
  • The emergency pull cord alarm is within reach and fully functional.
• Changing Bench and Hoist Details View
  • The facility changing bench is free standing.
  • The facility changing bench height is adjustable.
  • The length of the facility changing bench is 148cm (4ft 10in).
  • The facility hoist is powered overhead.
  • The overhead hoist covers all areas in the cubicle.
• Shower Details View
  • There is not a shower unit with a detachable shower head.
• Other Facilities View
  • A privacy screen is not available.
  • The type of wash basin is fixed.
  • The height of the wash basin is 79cm.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Wall mounted grab rails are not available at the wash basin.
  • There is a soap dispenser.
  • The height of the soap dispenser is 110cm.
  • Wide tear off paper roll is not available.
  • There is not a hand dryer.
  • There is a towel dispenser.
  • The towel dispenser is not at the recommended height of 80cm-100cm.
  • There is not a mirror.
  • There is not a shelf next to the toilet.
  • There is a/are pedal bin and nappy/incontinence items bin disposal units.
  • There is not an emergency alarm for the facility.
  • There is not a coat hook.
  • There is not a red flashing fire alarm beacon within the toilet.
  • The lighting levels are good.

You are on Accessible Toilet(s) (Ground Floor Foyer - Left Hand Transfer). Skip to the next section.

Accessible Toilet(s) (Ground Floor Foyer - Left Hand Transfer)

• There is an/are accessible toilet(s) for public use.

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• Location and Access View
  • This accessible toilet is located ahead and to the right as you enter the main entrance.
  • This accessible toilet is approximately 11m (12yd 1in) from the main entrance.
  • There is step-free access into the accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial, written text and dementia friendly signage on or near the toilet door.
  • The door opens outwards.
  • The door may be difficult to open for some.
  • The door is locked by a lever twist.
  • The width of the accessible toilet door is 87cm (2ft 10in).
  • The door does not have a horizontal grab rail.
  • The dimensions of the accessible toilet are 210cm x 227cm (6ft 11in x 7ft 5in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 140cm (4ft 7in).
  • The transfer space is obstructed by a sanitary bin.
  • There is a flush, however it is not on the transfer side.
  • There is not a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary and pedal bin disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a shelf next to the toilet.
  • The toilet has a backrest.
  • The height of the toilet seat above floor level is 45cm (1ft 6in).
  • There is a toilet roll holder.
  • The toilet roll holder cannot be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 93cm (3ft 1in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 72cm (2ft 4in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Taps have clear markings to indicate hot and cold settings.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 85cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is not placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 89cm (2ft 11in).
  • There is not a hand dryer.
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The toilet seat colour contrast is poor.
  • The contrast between the walls and floor is good.
  • The lighting levels are good.

You are on Accessible Toilet(s) (Ground Floor Office Area - Left Hand Transfer). Skip to the next section.

Accessible Toilet(s) (Ground Floor Office Area - Left Hand Transfer)

• There is an/are accessible toilet(s) for public use.

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• Location and Access View
  • This accessible toilet is located on the ground floor opposite the lifts.
  • This accessible toilet is approximately 34m (37yd 7in) from the main entrance.
  • There is step-free access into the accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial, written text and dementia friendly signage on or near the toilet door.
  • The door opens outwards.
  • The door may be difficult to open for some.
  • The door is locked by a lever twist.
  • The width of the accessible toilet door is 86cm (2ft 10in).
  • The door does not have a horizontal grab rail.
  • The dimensions of the accessible toilet are 160cm x 220cm (5ft 3in x 7ft 3in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 90cm (2ft 11in).
  • The transfer space is obstructed by a sanitary bin.
  • There is a flush, however it is not on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary and pedal bin disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is not a shelf next to the toilet.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a toilet roll holder.
  • The toilet roll holder cannot be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 90cm (2ft 11in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 72cm (2ft 4in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Taps have clear markings to indicate hot and cold settings.
  • There is a soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 95cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 110cm (3ft 7in).
  • There is not a hand dryer.
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The toilet seat colour contrast is poor.
  • The contrast between the walls and floor is good.
  • The lighting levels are good.

You are on Standard Toilet(s) (Ground Floor Foyer). Skip to the next section.

Standard Toilet(s) (Ground Floor Foyer)

• There is/are 1 male toilet(s) located ahead and to the right as you enter the main entrance.
• There is/are 1 female toilet(s) located ahead and to the right as you enter the main entrance.
• The type of signage on or near the standard toilet door(s) is pictorial and written.
• Ambulant toilet cubicles are not available.
• There is not a male standard toilet with a lowered urinal.
• The wash basin tap types in standard toilets are lever.
• The lighting levels are good in the male and female standard toilets.

You are on Standard Toilet(s) (Ground Floor Offices). Skip to the next section.

Standard Toilet(s) (Ground Floor Offices)

• There is/are 1 male toilet(s) located off the lift lobby area.
• There is/are 1 female toilet(s) located off the lift lobby area.
• The type of signage on or near the standard toilet door(s) is pictorial and written.
• Ambulant toilet cubicles are available in some male and female standard toilets.
• The ambulant cubicles have horizontal grab rail to the right of the seat.
• There is not a male standard toilet with a lowered urinal.
• The wash basin tap types in standard toilets are sensor.
• The lighting levels are good in the male and female standard toilets.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other Detailed Access Guides that are related to this one please use the links below.
• Trust Headquarters First Floor Offices link (new tab) - click here.