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Club Shop

Swansea City Football Club - Swansea.com Stadium, Landore, Swansea, SA1 2FA

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Access Guide

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Contact Details

Getting Help and Assistance

  • There is a member of staff available for help and assistance.
  • There is not a member of staff trained in British Sign Language.
  • British Sign Language interpreters can be provided on request.
  • There is an assistance dog toilet or toileting area at the stadium/near by.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs.
  • For home and away visitor guides please click: Home and Away Guides Swansea (swanseacity.com).

Getting Here

Car Parking and Drop-Off

Outer Concourse

  • The outer concourse has a concrete surface and is step-free throughout. All stands are accessible via the outer concourse.
  • All entrances into the stadium have step-free access.
  • Clear directional signage is provided on the concourse.
  • There is a stadium plan/map on the concourse.
  • There is a steward/member of staff available for assistance on matchdays.

Opening Times

  • Monday 10:00 - 17:00.
  • Tuesday 10:00 - 17:00.
  • Wednesday 10:00 - 17:00.
  • Thursday 09:30 - 17:30.
  • Friday 09:30 - 17:30.
  • Saturday 09:30 - 17:30.
  • Sunday 10:00 - 16:00.
  • Comments View
    • Any amends to club shop opening hours are communicated here: Official Club Shop Swansea (swanseacity.com).

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located on the south corner of the Swansea University - West Stand.
    • The entrance area/door is clearly signed.
    • There is step-free access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically (away from you).
    • The main automatic door(s) is/are push pad or push button activated.
    • The push pad or push button is 80cm from floor level.
    • The door(s) is/are double width.
    • The width of the door opening is 190cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
    • There are security barriers at this entrance.
    • There is a member of staff available for assistance at this entrance.
  • Comments View
    • This entrance can also be used as an exit.
    • At the time of the survey one of the entrance doors was locked.

Shop

  • Inside Access View
    • There is step-free access throughout the aisles.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • The flooring throughout the aisles is carpet.
    • There is high colour contrast between the walls and floor in the majority of areas.
    • Background music is played.
    • The lighting levels are varied.
  • Till(s)/Counter(s) View
    • There is/are 2 till(s)/counter(s) available.
    • There is a/are payment counter(s) and shirt printing counter(s) available.
    • All tills are located on the right as you enter the shop. There are six payment tills and one shirt printing counter.
      The accessible service point is clearly signed.
    • There is step-free access to the till(s)/counter(s).
    • There is a clear accessible route to the till(s)/counter(s).
    • The nearest till(s)/counter(s) is/are approximately 19m from the main entrance.
    • There are not windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
    • The till(s)/counter(s) is/are not placed in front of a background which is patterned.
    • The height of the till(s)/counter(s) is/are medium height (77cm - 109cm).
    • There is not a low section at the till(s)/counter(s) with a height of 76cm or below.
    • There is a hearing assistance system at the till(s)/counter(s).
    • The hearing assistance system(s) is/are portable.
    • The hearing assistance system(s) is/are signed.
    • Staff are trained to use the system.
    • The portable hearing loop is on the end accessible till and is available on request.

Exit

  • Exit View
    • This information is for the exit located immediately beyond the payment tills.
    • The exit area/door is not clearly signed internally.
    • The exit is step-free.
    • The exit door(s) does not/do not contrast visually with its immediate surroundings.
    • There is not a canopy or recess which provides weather protection at this exit.
    • The door(s) open(s) both ways.
    • The door(s) is/are double width.
    • The door(s) may be difficult to open.
    • The width of the door opening is 180cm.
    • There is a small lip on the threshold of the exit, with a height of 2cm or below.
    • There are security barriers at this exit.
    • The minimum width between the security barriers is 178cm.
    • There is a member of staff available for assistance at this exit.