Access Guide
Shared Section (Contact Details)
Outer Concourse
- The outer concourse has a concrete surface and is step-free throughout. All stands are accessible via the outer concourse.
- All entrances into the stadium have step-free access.
- Clear directional signage is provided on the concourse.
- There is a stadium plan/map on the concourse.
- There is a steward/member of staff available for assistance on matchdays.
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Stand(s)
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- For more information on the Swansea University West Stand please click here - (new tab).
- For more information on the South Stand- Family Stand please click here - (new tab).
- For more information on the Trade Centre Wales East Stand please click here - (new tab).
- For more information on the North Stand - East Corner please click here - (new tab).
- For more information on the North Stand - West Corner please click here - (new tab).
- For more information on the North Stand – Away Supporters please click here - (new tab).
- Ticket Office(s) View
- Shop(s) View
- Bar(s) / Restaurant(s) View
- Main Reception / Hospitality View
- Additional Services View
Food and Drink (Swansea University - West Stand)
- The food and drink counter(s) is/are located along the main concourse, with a low level counter at the far end.
- The food and drink counter(s) is/are clearly signed.
- There is step-free access to the food and drink counter(s).
- The height of the food and drink counter(s) is/are medium height (77cm - 109cm).
- There is a low section at the food and drink counter(s) with a height of 76cm or below.
- There is not a clear knee recess beneath the lowered section(s) of the food and drink counter(s).
- There is a hearing assistance system at the food and drink counter(s).
- The hearing assistance system(s) is/are portable.
- Staff are trained to use the system.
- Takeaway cups are available.
- Takeaway cutlery is available.
- Drinking straws are available.
- There is a steward available to provide assistance with ordering food and drink.
- Stewards can assist in taking food and drink to the designated seating area(s).
- For assistance with ordering food and drink or with taking food and drink to seats, disabled supporters can contact the Disability Liaison Stewards in green jackets.
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Comments
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- The portable hearing loop is available on request.
Food and Drink (North Stand - East Corner)
- The food and drink counter(s) is/are located on the main concourse, with a low level counter at the far end.
- The food and drink counter(s) is/are clearly signed.
- There is step-free access to the food and drink counter(s).
- The height of the food and drink counter(s) is/are medium height (77cm - 109cm).
- There is a lowered section at the food and drink counter(s).
- There is not a clear knee recess beneath the low/lowered section(s) of the food and drink counter(s).
- There is a hearing assistance system at the food and drink counter(s).
- The hearing assistance system(s) is/are portable.
- Staff are trained to use the system.
- Takeaway cups are available.
- Takeaway cutlery is available.
- Drinking straws are available.
- There is a steward available to provide assistance with ordering food and drink.
- Stewards can assist in taking food and drink to the designated seating area(s).
- For assistance with ordering food and drink or with taking food and drink to seats, disabled supporters can contact the Disability Liaison Stewards in green jackets.
Food can be ordered via self-order units which are situated in every concourse. Supporters can receive assistance with the self-order units by speaking to a steward or DLO.
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Comments
View
- The portable hearing loop is available on request.
Food and Drink (North Stand - West Corner)
- The food and drink counter(s) is/are located on the main concourse, with a low level counter at the far end.
- The food and drink counter(s) is/are clearly signed.
- There is step-free access to the food and drink counter(s).
- The height of the food and drink counter(s) is/are medium height (77cm - 109cm).
- There is a low section at the food and drink counter(s) with a height of 76cm or below.
- There is not a clear knee recess beneath the low/lowered section(s) of the food and drink counter(s).
- The clear knee recess at the food and drink counter(s) does/do not have the recommended dimensions of 70cm (height) x 50cm (depth).
- There is a hearing assistance system at the food and drink counter(s).
- The hearing assistance system(s) is/are portable.
- Staff are trained to use the system.
- Takeaway cups are available.
- Takeaway cutlery is available.
- Drinking straws are available.
- There is a steward available to provide assistance with ordering food and drink.
- Stewards can assist in taking food and drink to the designated seating area(s).
- For assistance with ordering food and drink or with taking food and drink to seats, disabled supporters can contact the Disability Liaison Stewards in green jackets.
Food can be ordered via self-order units which are situated in every concourse. Supporters can receive assistance with the self-order units by speaking to a steward or DLO.
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Comments
View
- The portable hearing loop is available on request.
Food and Drink (East Stand)
- The food and drink counter(s) is/are located on the main concourse, with a low level counter at the far end.
- The food and drink counter(s) is/are clearly signed.
- There is step-free access to the food and drink counter(s).
- The height of the food and drink counter(s) is/are medium height (77cm - 109cm).
- There is a low section at the food and drink counter(s) with a height of 76cm or below.
- There is not a clear knee recess beneath the low/lowered section(s) of the food and drink counter(s).
- There is a hearing assistance system at the food and drink counter(s).
- The hearing assistance system(s) is/are portable.
- Staff are trained to use the system.
- Takeaway cups are available.
- Takeaway cutlery is available.
- Drinking straws are available.
- There is a steward available to provide assistance with ordering food and drink.
- Stewards can assist in taking food and drink to the designated seating area(s).
- For assistance with ordering food and drink or with taking food and drink to seats, disabled supporters can contact the Disability Liaison Stewards in green jackets.
Food can be ordered via self-order units which are situated in every concourse. Supporters can receive assistance with the self-order units by speaking to a steward or DLO.
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Comments
View
- The portable hearing loop is available on request.
Food and Drink (South Stand - Family Stand)
- The food and drink counter(s) is/are located on the main concourse, with a low level counter at the far end.
- The food and drink counter(s) is/are clearly signed.
- There is step-free access to the food and drink counter(s).
- The height of the food and drink counter(s) is/are medium height (77cm - 109cm).
- There is a low section at the food and drink counter(s) with a height of 76cm or below.
- There is not a clear knee recess beneath the low/lowered section(s) of the food and drink counter(s).
- There is a hearing assistance system at the food and drink counter(s).
- The hearing assistance system(s) is/are portable.
- Staff are trained to use the system.
- Takeaway cups are available.
- Takeaway cutlery is available.
- Drinking straws are available.
- There is a steward available to provide assistance with ordering food and drink.
- Stewards can assist in taking food and drink to the designated seating area(s).
- For assistance with ordering food and drink or with taking food and drink to seats, disabled supporters can contact the Disability Liaison Stewards in green jackets.
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Comments
View
- The portable hearing loop is available on request. Food can be ordered via self-order units which are situated in every concourse. Supporters can receive assistance with the self-order units by speaking to a steward or DLO.
Food and Drink (North Stand - Away Supporters)
- The food and drink counter(s) is/are located on the North Stand - Away Supporters concourse, with a low level counter at the far end.
- The food and drink counter(s) is/are clearly signed.
- There is step-free access to the food and drink counter(s).
- The height of the food and drink counter(s) is/are medium height (77cm - 109cm).
- There is a low section at the food and drink counter(s) with a height of 76cm or below.
- There is not a clear knee recess beneath the low/lowered section(s) of the food and drink counter(s).
- The lowered food and drink counter(s) has/have a separate queue.
- There is a hearing assistance system at the food and drink counter(s).
- The hearing assistance system(s) is/are portable.
- Staff are trained to use the system.
- Takeaway cups are available.
- Takeaway cutlery is available.
- Drinking straws are available.
- There is a steward available to provide assistance with ordering food and drink.
- Stewards can assist in taking food and drink to the designated seating area(s).
- For assistance with ordering food and drink or with taking food and drink to seats, disabled supporters can contact the Disability Liaison Stewards in green jackets.
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Comments
View
- The portable hearing loop is available on request.
Eating and Drinking (Riverside Lounge)
- The following information is for the bar.
- The bar does serve food.
- Full table service is not available.
- Food or drinks are ordered from the service counter.
- Food or drinks cannot be brought to the table.
- There is not a lowered section at the counter.
- No tables are permanently fixed.
- No chairs are permanently fixed.
- No chairs have armrests.
- The nearest table is approximately 4m (4yd 1ft) from the Riverside Lounge entrance.
- The distance between the floor and the lowest table is 72cm (2ft 4in).
- The distance between the floor and the highest table is 105cm (3ft 5in).
- The standard height for tables is 74cm.
- Plastic / takeaway cups are available.
- Plastic / takeaway cutlery is available.
- Drinking straws are available.
- There is ample room for a wheelchair user to manoeuvre.
- Menus are wall only.
- Menus are not available in Braille.
- Menus are not available in large print.
- Picture menus are not available.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is hot and cold snacks.
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Comments
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- Food is purchased separately at 'The Hatch'. The height of the counter is 90cm.
- The layout of the room changes depending on matchdays and events.