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Main Reception and Hospitality

Swansea City Football Club - Swansea.com Stadium, Landore, Swansea, SA1 2FA

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Access Guide

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Shared Section (Contact Details)

Contact Details

Getting Help and Assistance

  • There is a member of staff available for help and assistance.
  • There is not a member of staff trained in British Sign Language.
  • British Sign Language interpreters can be provided on request.
  • There is an assistance dog toilet or toileting area at the stadium/near by.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs.
  • For home and away visitor guides please click: Home and Away Guides Swansea (swanseacity.com).

Getting Here

Outer Concourse

  • The outer concourse has a concrete surface and is step-free throughout. All stands are accessible via the outer concourse.
  • All entrances into the stadium have step-free access.
  • Clear directional signage is provided on the concourse.
  • There is a stadium plan/map on the concourse.
  • There is a steward/member of staff available for assistance on matchdays.

Car Parking and Drop-Off

Outside Access (Main Reception Entrance)

  • Entrance View
    • This information is for the entrance located on the outer wall of the Swansea University - West Stand.
    • The entrance area/door is clearly signed.
    • There is step-free access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the opening is 160cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the opening is 145cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
    • There are bollards at this entrance.
    • The minimum width between the bollards is 160cm.
    • The height of the bollard(s) is 85cm.
    • The bollards do not contrast visually with the paving.
    • There is a member of staff available for assistance at this entrance.
  • Comments View
    • There is a similar entrance located to the right of this one.

Outside Access (Club Hospitality and Premier Club Entrance)

  • Entrance View
    • This information is for the entrance located on the outer wall of the Swansea University - West Stand, to the left of the main reception entrance.
    • The entrance area/door is clearly signed.
    • There is step-free access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 130cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
    • There is a member of staff available for assistance at this entrance.

Outside Access (Premier Club Entrance)

  • Entrance View
    • This information is for the entrance located on the outer wall of the Swansea University - West Stand, to the right of the main reception entrance.
    • The entrance area/door is clearly signed.
    • There is step-free access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 130cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
    • There is a member of staff available for assistance at this entrance.

Reception (Main Reception)

  • Reception View
    • The reception point is located ahead as you enter the main reception entrance.
    • The reception point is approximately 3m (3yd 10in) from the main reception entrance.
    • The reception area/desk is clearly visible from the entrance.
    • There is step-free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are no windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The counter is placed in front of a plain background.
    • The lighting levels at the reception point are good.
    • There is sufficient space to write or sign documents on the counter.
    • There is a lowered section of the counter.
    • There is sufficient space to write or sign documents on the lowered section of the counter.
    • There is a clear knee recess beneath the low/lowered section of the counter.
    • The counter is staffed.
    • There is a hearing assistance system at the reception point.
    • The type of system is a fixed loop.
    • Staff are trained to use the hearing assistance system.
    • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
    • The type of flooring in the reception area is carpet.
  • Reception Seating Area View
    • There is a seating area close to the reception point.
    • Access to the seating area is unobstructed.
    • There is sufficient space for a wheelchair user to use the seating area.
  • Comments View
    • Supporters can also gain access to the club’s inclusion room (The Cwtch) which provides a quiet space, seating and access to a disabled toilet.

Getting Around

  • Access View
    • There is step-free access throughout the building.
  • Circulation View
    • There are doors in corridors/walkways which have to be opened manually.
    • The type of flooring in corridors/walkways is vinyl and carpet.
    • There is some flooring in corridors/walkways which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • There is some flooring in corridors/walkways which is shiny and could cause issues with glare or look slippery to some people.
    • There is high colour contrast between the walls and floor in all areas.
    • There are sofas at regular intervals.
    • The lighting levels are good.
    • Access to other floors/levels is via stairs and lift.
  • Signage View
    • Wayfinding signage is provided.
    • The colour, design and typeface of signs is consistent throughout the building.
  • Audio View
    • This venue does not play background music in public areas.
    • There is a hearing assistance system in the public areas of the building.
    • The system is a portable loop.

Hospitality (Press Room - Ground Floor)

  • The room is located on the ground floor, to the right as you enter the main reception entrance.
  • There is step-free access to this area.
  • There is a/are double, heavy manual door(s) to access this area.
  • The door opening width(s) is/are 75cm+ for the room(s).
  • There is step-free access within this area.
  • There is ample room for a wheelchair user to manoeuvre.
  • The type of flooring in this area is carpet and laminate.
  • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The lighting levels are good.
  • There is a bar/service counter.
  • The height of the bar or service counter is medium height (77cm - 109cm).
  • There is not a lowered section of the counter.
  • The clear floor space beneath tables in the room(s) ranges between 69cm and 74cm.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • No chairs have armrests on both sides.
  • There is a hearing assistance system.
  • Background music varies according to the function/event.
  • The type of service provided in this room can vary.
  • The layout of the room varies according to what it is being used for.
  • The room can be hired for functions and meetings on non match days.
  • There is not an/are not accessible toilet(s) available within the room/suite.
  • There are not standard toilets available within the room/suite.
  • There is not a separate parent and baby room within the room/suite.

Hospitality (Inclusion Room - The Cwtch - Ground Floor)

  • The room is located on the ground floor, to the left as you enter the main reception entrance.
  • There is step-free access to this area.
  • There is a/are double, heavy manual door(s) to access this area.
  • The door/opening width(s) is/are 75cm+ for the room(s).
  • There is step-free access within this area.
  • There is ample room for a wheelchair user to manoeuvre.
  • The type of flooring in this area is carpet.
  • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The lighting levels are good.
  • The clear floor space beneath tables in the room(s) is 70cm.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • No chairs have armrests on both sides.
  • There is a hearing assistance system.
  • Background music varies according to the function/event.
  • The type of service provided in this room can vary.
  • The layout of the room varies according to what it is being used for.
  • The room can be hired for functions and meetings on non-matchdays.
  • There is an/are accessible toilet(s) available within the room/suite.
  • There are not standard toilets available within the room/suite.
  • There is not a separate parent and baby room within the room/suite.

Toilet with Adaptations (The Cwtch - Ground Floor)

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • This accessible toilet is located This accessible toilet is located to the right hand side of the room.
    • This accessible toilet is approximately 10m (10yd 2ft) from the main reception entrance.
    • There is step-free access into the accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The door opens outwards.
    • The door is heavy.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 90cm.
    • The dimensions of the accessible toilet are 209cm x 220cm (6ft 10in x 7ft 3in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has a non-slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 120cm.
    • There is a flush on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is not a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are non-infectious waste and general waste (with no lid) disposal units.
    • There is a/are coat hook(s).
    • The height of the coat hook is 180cm from the floor.
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf next to the toilet.
    • The toilet has a cistern.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 107cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is low.
    • The contrast between the internal door and wall is high.
    • The contrast between the dropdown rail(s) and wall is high.
    • The contrast between the wall-mounted grab rail(s) and wall is high.
    • The toilet seat colour contrast is low.
    • The contrast between the walls and floor is high.
    • The lighting levels are good.

Other Floors (Stair 3)

  • Stairs View
    • Stairs can be used to access other floors.
    • The stairs are for public use.
    • The stairs are located to the left as you enter the Club Hospitality and Premier Club entrance.
    • The stairs are approximately 1m from the Club Hospitality and Premier Club entrance.
    • The stairs are clearly visible from the entrance.
    • There are manual, single doors which may be difficult to open to enter and exit the stairwell from the first floor upwards.
    • There are manual double heavy doors to enter and exit the stairwell on the ground floor.
    • The floors which are accessible by stairs are G, 1, 2 and 3.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The going of the step(s) is/are between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor are not provided on landings.
    • The lighting levels at the steps are good.

Other Floors (Stair 4)

  • Stairs View
    • Stairs can be used to access other floors.
    • The stairs are for public use.
    • The stairs are located to the right as you enter the Premier Club entrance.
    • The stairs are approximately 1m from the Premier Club entrance.
    • The stairs are clearly visible from the entrance.
    • There are manual, single doors which may be difficult to open to enter and exit the stairwell from the first floor upwards.
    • There are manual double heavy doors to enter and exit the stairwell on the ground floor.
    • The floors which are accessible by stairs are G, 1, 2 and 3.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The going of the step(s) is/are between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor are not provided on landings.
    • The lighting levels at the steps are good.

Lift

  • There is a lift for public use.
  • The lift is located to the right as you enter the main reception entrance.
  • Signs indicating the location of the lift are not available from the entrance.
  • The lift is approximately 5m (5yd 1ft) from the main reception entrance.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are G, 1, 2 and 3.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is low.
  • The colour contrast between the external lift control plate and the wall is low.
  • The clear door width is 90cm (2ft 11in).
  • The dimensions of the lift are 135cm x 160cm (4ft 5in x 5ft 3in).
  • There are no separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.
  • There is a/are similar lift(s) available.

Toilet with Adaptations (Ground Floor)

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • The accessible toilet surveyed is not for the sole use of disabled people.
    • This accessible toilet is located to the rear of the building, past the main reception.
    • This accessible toilet is approximately 10m (10yd 2ft) from the main reception entrance.
    • There is step-free access into the accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The door opens outwards.
    • The door is heavy.
    • The door is locked by a lever twist.
    • The width of the accessible toilet door is 85cm.
    • The dimensions of the accessible toilet are 210cm x 260cm (6ft 11in x 8ft 6in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has a non-slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 150cm.
    • There is a flush on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is not a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are general waste (with no lid), non-infectious waste and female sanitary disposal units.
    • There is a/are coat hook(s).
    • The height of the coat hook is 175cm from the floor.
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf next to the toilet.
    • The toilet has a cistern.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 100cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is high.
    • The contrast between the internal door and wall is high.
    • The contrast between the dropdown rail(s) and wall is high.
    • The contrast between the wall-mounted grab rail(s) and wall is high.
    • The toilet seat colour contrast is low.
    • The contrast between the walls and floor is medium.
    • The lighting levels are good.
  • Baby Changing Facilities View
    • Baby changing facilities are located within the accessible toilet.
    • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
    • The baby change table is not height adjustable.
    • The height of the baby change table once extended is 93cm (3ft 1in).

Standard Toilet(s) (Corridors)

  • Standard toilet facilities are available.
  • Access to Standard Male Toilet(s) View
    • An ambulant toilet with wall-mounted grab rails is available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located off the corridors on levels 1 and 3.
    • There is step-free access into the female and male toilet(s), via lift.
    • There is pictorial signage on or near the toilet door.
    • An ambulant toilet with wall-mounted grab rails is available.
    • There are horizontal grab rails on both sides of the seat and a vertical rail on the left.
    • The wash basin(s) tap type is twist/turn.
    • There is not a flashing fire alarm beacon within the toilets.
    • Lighting levels are good.
    • There is a/are similar standard toilet(s) available.
  • Access to Standard Shared Toilet(s) View
    • The shared toilets that were surveyed are located on the ground floor, to the right as you enter the main reception entrance.
    • The shared toilet(s) is/are approximately 12m (13yd 4in) from the main reception entrance.
    • There is step-free access into the shared toilet(s).
    • There is pictorial signage on or near the toilet door.
    • An ambulant toilet with wall-mounted grab rails is not available.
    • The wash basin(s) tap type is push.
    • There is not a flashing fire alarm beacon within the toilet(s).
    • Lighting levels are good.

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