You are on Shared Section (Contact Details). Skip to the next section.

Shared Section (Contact Details)

You are on Contact Details. Skip to the next section.

Contact Details

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• Disabled Supporters View
  • The telephone number for disabled visitors is 01792 616 400.
  • The email address for disabled visitors is [email protected].
  • To view the web page for disabled visitors click here (opens in new tab).
• Ticket Sales View
  • The telephone number for ticket sales is 01792 616 400.
  • The email address for ticket sales is [email protected].
  • To view the web page for ticket sales click here (opens in new tab).
• Hospitality View
  • The telephone number for hospitality enquiries is 01792 616 628.
  • The email address for hospitality enquiries is [email protected].
  • To view the web page for hospitality click here (opens in new tab).
• Parking View
  • The telephone number for parking enquiries is 01792 616 400.
  • The email address for parking enquiries is [email protected].

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a member of staff available for help and assistance.
• There is not a member of staff trained in British Sign Language.
• British Sign Language interpreters can be provided on request.
• There is an assistance dog toilet or toileting area at the stadium/near by.
• Water bowls for assistance dogs are available.
• There are mobility aids available.
• The mobility aids available include wheelchairs.
• For home and away visitor guides please click: Home and Away Guides Swansea (swanseacity.com).

You are on Getting Here. Skip to the next section.

Getting Here

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• By Road View
  • Swansea.com Stadium is located on the outskirts of Swansea. There are various routes to the stadium. If you are coming from the East/West then follow the M4 and exit at Junction 45. Follow the signs along the A4067 until you reach the stadium.
  • Swansea.com Stadium has 2 on-site car parks available; West Car Park and North Car Park.
• By Bus View
  • There is a bus stop within 150 metres of the stadium.
  • For more information on First Group buses please click here (opens new tab).
• By Train View
  • The nearest Railway Station is Swansea.
  • For more information on station facilities from the National Rail website please click here (opens new tab).

You are on Outer Concourse. Skip to the next section.

Outer Concourse

• The outer concourse has a concrete surface and is step-free throughout. All stands are accessible via the outer concourse.
• All entrances into the stadium have step-free access.
• Clear directional signage is provided on the concourse.
• There is a stadium plan/map on the concourse.
• There is a steward/member of staff available for assistance on matchdays.

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• Stand(s) View
  • For more information on the Swansea University West Stand please click here - (new tab).
  • For more information on the South Stand- Family Stand please click here - (new tab).
  • For more information on the Trade Centre Wales East Stand please click here - (new tab).
  • For more information on the North Stand - East Corner please click here - (new tab).
  • For more information on the North Stand - West Corner please click here - (new tab).
  • For more information on the North Stand – Away Supporters please click here - (new tab).
• Ticket Office(s) View
  • For more information on the ticket office(s) please click here - (new tab).
• Shop(s) View
  • For more information on the Club Shop please click here - (new tab).
• Bar(s) / Restaurant(s) View
  • For more information on the Riverside Lounge please click here - (new tab).
• Main Reception / Hospitality View
  • For more information on the Main Reception and Hospitality please click here - (new tab).
  • For more information on the Swansea Hospitality and Supporter Services please click here - (new tab).
• Additional Services View
  • For more information on the Jacks Zone please click here - (new tab).

You are on Car Parking and Drop-Off. Skip to the next section.

Car Parking and Drop-Off

• For more information about the car parking and drop-off point(s) please click here (opens in new tab).

You are on Outside Access (Main Reception Entrance). Skip to the next section.

Outside Access (Main Reception Entrance)

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• Entrance View
  • This information is for the entrance located on the outer wall of the Swansea University - West Stand.
  • The entrance area/door is clearly signed.
  • There is step-free access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the opening is 160cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the opening is 145cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • There are bollards at this entrance.
  • The minimum width between the bollards is 160cm.
  • The height of the bollard(s) is 85cm.
  • The bollards do not contrast visually with the paving.
  • There is a member of staff available for assistance at this entrance.
• Comments View
  • There is a similar entrance located to the right of this one.

You are on Outside Access (Club Hospitality and Premier Club Entrance). Skip to the next section.

Outside Access (Club Hospitality and Premier Club Entrance)

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• Entrance View
  • This information is for the entrance located on the outer wall of the Swansea University - West Stand, to the left of the main reception entrance.
  • The entrance area/door is clearly signed.
  • There is step-free access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 130cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • There is a member of staff available for assistance at this entrance.

You are on Outside Access (Premier Club Entrance). Skip to the next section.

Outside Access (Premier Club Entrance)

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• Entrance View
  • This information is for the entrance located on the outer wall of the Swansea University - West Stand, to the right of the main reception entrance.
  • The entrance area/door is clearly signed.
  • There is step-free access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 130cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • There is a member of staff available for assistance at this entrance.

You are on Reception (Main Reception). Skip to the next section.

Reception (Main Reception)

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• Reception View
  • The reception point is located ahead as you enter the main reception entrance.
  • The reception point is approximately 3m (3yd 10in) from the main reception entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step-free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are no windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The counter is placed in front of a plain background.
  • The lighting levels at the reception point are good.
  • There is sufficient space to write or sign documents on the counter.
  • There is a lowered section of the counter.
  • There is sufficient space to write or sign documents on the lowered section of the counter.
  • There is a clear knee recess beneath the low/lowered section of the counter.
  • The counter is staffed.
  • There is a hearing assistance system at the reception point.
  • The type of system is a fixed loop.
  • Staff are trained to use the hearing assistance system.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
  • The type of flooring in the reception area is carpet.
• Reception Seating Area View
  • There is a seating area close to the reception point.
  • Access to the seating area is unobstructed.
  • There is sufficient space for a wheelchair user to use the seating area.
• Comments View
  • Supporters can also gain access to the club’s inclusion room (The Cwtch) which provides a quiet space, seating and access to a disabled toilet.

You are on Getting Around. Skip to the next section.

Getting Around

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• Access View
  • There is step-free access throughout the building.
• Circulation View
  • There are doors in corridors/walkways which have to be opened manually.
  • The type of flooring in corridors/walkways is vinyl and carpet.
  • There is some flooring in corridors/walkways which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • There is some flooring in corridors/walkways which is shiny and could cause issues with glare or look slippery to some people.
  • There is high colour contrast between the walls and floor in all areas.
  • There are sofas at regular intervals.
  • The lighting levels are good.
  • Access to other floors/levels is via stairs and lift.
• Signage View
  • Wayfinding signage is provided.
  • The colour, design and typeface of signs is consistent throughout the building.
• Audio View
  • This venue does not play background music in public areas.
  • There is a hearing assistance system in the public areas of the building.
  • The system is a portable loop.

You are on Hospitality (Press Room - Ground Floor). Skip to the next section.

Hospitality (Press Room - Ground Floor)

• The room is located on the ground floor, to the right as you enter the main reception entrance.
• There is step-free access to this area.
• There is a/are double, heavy manual door(s) to access this area.
• The door opening width(s) is/are 75cm+ for the room(s).
• There is step-free access within this area.
• There is ample room for a wheelchair user to manoeuvre.
• The type of flooring in this area is carpet and laminate.
• There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
• The lighting levels are good.
• There is a bar/service counter.
• The height of the bar or service counter is medium height (77cm - 109cm).
• There is not a lowered section of the counter.
• The clear floor space beneath tables in the room(s) ranges between 69cm and 74cm.
• No tables are permanently fixed.
• No chairs are permanently fixed.
• No chairs have armrests on both sides.
• There is a hearing assistance system.
• Background music varies according to the function/event.
• The type of service provided in this room can vary.
• The layout of the room varies according to what it is being used for.
• The room can be hired for functions and meetings on non match days.
• There is not an/are not accessible toilet(s) available within the room/suite.
• There are not standard toilets available within the room/suite.
• There is not a separate parent and baby room within the room/suite.

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• Comments View
  • The portable hearing loop is available on request.

You are on Hospitality (Inclusion Room - The Cwtch - Ground Floor). Skip to the next section.

Hospitality (Inclusion Room - The Cwtch - Ground Floor)

• The room is located on the ground floor, to the left as you enter the main reception entrance.
• There is step-free access to this area.
• There is a/are double, heavy manual door(s) to access this area.
• The door/opening width(s) is/are 75cm+ for the room(s).
• There is step-free access within this area.
• There is ample room for a wheelchair user to manoeuvre.
• The type of flooring in this area is carpet.
• There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
• The lighting levels are good.
• The clear floor space beneath tables in the room(s) is 70cm.
• No tables are permanently fixed.
• No chairs are permanently fixed.
• No chairs have armrests on both sides.
• There is a hearing assistance system.
• Background music varies according to the function/event.
• The type of service provided in this room can vary.
• The layout of the room varies according to what it is being used for.
• The room can be hired for functions and meetings on non-matchdays.
• There is an/are accessible toilet(s) available within the room/suite.
• There are not standard toilets available within the room/suite.
• There is not a separate parent and baby room within the room/suite.

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• Comments View
  • The portable hearing loop is available on request.

You are on Toilet with Adaptations (The Cwtch - Ground Floor). Skip to the next section.

Toilet with Adaptations (The Cwtch - Ground Floor)

• There is an/are accessible toilet(s) for public use.

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• Location and Access View
  • This accessible toilet is located This accessible toilet is located to the right hand side of the room.
  • This accessible toilet is approximately 10m (10yd 2ft) from the main reception entrance.
  • There is step-free access into the accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The door opens outwards.
  • The door is heavy.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 90cm.
  • The dimensions of the accessible toilet are 209cm x 220cm (6ft 10in x 7ft 3in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 120cm.
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are non-infectious waste and general waste (with no lid) disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 180cm from the floor.
• Position of Fixtures View
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a shelf next to the toilet.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 107cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is low.
  • The contrast between the internal door and wall is high.
  • The contrast between the dropdown rail(s) and wall is high.
  • The contrast between the wall-mounted grab rail(s) and wall is high.
  • The toilet seat colour contrast is low.
  • The contrast between the walls and floor is high.
  • The lighting levels are good.

You are on Other Floors (Stair 3). Skip to the next section.

Other Floors (Stair 3)

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• Stairs View
  • Stairs can be used to access other floors.
  • The stairs are for public use.
  • The stairs are located to the left as you enter the Club Hospitality and Premier Club entrance.
  • The stairs are approximately 1m from the Club Hospitality and Premier Club entrance.
  • The stairs are clearly visible from the entrance.
  • There are manual, single doors which may be difficult to open to enter and exit the stairwell from the first floor upwards.
  • There are manual double heavy doors to enter and exit the stairwell on the ground floor.
  • The floors which are accessible by stairs are G, 1, 2 and 3.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The going of the step(s) is/are between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are not provided on landings.
  • The lighting levels at the steps are good.

You are on Other Floors (Stair 4). Skip to the next section.

Other Floors (Stair 4)

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• Stairs View
  • Stairs can be used to access other floors.
  • The stairs are for public use.
  • The stairs are located to the right as you enter the Premier Club entrance.
  • The stairs are approximately 1m from the Premier Club entrance.
  • The stairs are clearly visible from the entrance.
  • There are manual, single doors which may be difficult to open to enter and exit the stairwell from the first floor upwards.
  • There are manual double heavy doors to enter and exit the stairwell on the ground floor.
  • The floors which are accessible by stairs are G, 1, 2 and 3.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The going of the step(s) is/are between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are not provided on landings.
  • The lighting levels at the steps are good.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located to the right as you enter the main reception entrance.
• Signs indicating the location of the lift are not available from the entrance.
• The lift is approximately 5m (5yd 1ft) from the main reception entrance.
• The lift is a standard lift.
• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are G, 1, 2 and 3.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is low.
• The colour contrast between the external lift control plate and the wall is low.
• The clear door width is 90cm (2ft 11in).
• The dimensions of the lift are 135cm x 160cm (4ft 5in x 5ft 3in).
• There are no separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are good.
• There is a/are similar lift(s) available.

You are on Toilet with Adaptations (Ground Floor). Skip to the next section.

Toilet with Adaptations (Ground Floor)

• There is an/are accessible toilet(s) for public use.

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• Location and Access View
  • The accessible toilet surveyed is not for the sole use of disabled people.
  • This accessible toilet is located to the rear of the building, past the main reception.
  • This accessible toilet is approximately 10m (10yd 2ft) from the main reception entrance.
  • There is step-free access into the accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The door opens outwards.
  • The door is heavy.
  • The door is locked by a lever twist.
  • The width of the accessible toilet door is 85cm.
  • The dimensions of the accessible toilet are 210cm x 260cm (6ft 11in x 8ft 6in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 150cm.
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are general waste (with no lid), non-infectious waste and female sanitary disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 175cm from the floor.
• Position of Fixtures View
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a shelf next to the toilet.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 100cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is high.
  • The contrast between the internal door and wall is high.
  • The contrast between the dropdown rail(s) and wall is high.
  • The contrast between the wall-mounted grab rail(s) and wall is high.
  • The toilet seat colour contrast is low.
  • The contrast between the walls and floor is medium.
  • The lighting levels are good.
• Baby Changing Facilities View
  • Baby changing facilities are located within the accessible toilet.
  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • The height of the baby change table once extended is 93cm (3ft 1in).

You are on Standard Toilet(s) (Corridors). Skip to the next section.

Standard Toilet(s) (Corridors)

• Standard toilet facilities are available.

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• Access to Standard Male Toilet(s) View
  • An ambulant toilet with wall-mounted grab rails is available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located off the corridors on levels 1 and 3.
  • There is step-free access into the female and male toilet(s), via lift.
  • There is pictorial signage on or near the toilet door.
  • An ambulant toilet with wall-mounted grab rails is available.
  • There are horizontal grab rails on both sides of the seat and a vertical rail on the left.
  • The wash basin(s) tap type is twist/turn.
  • There is not a flashing fire alarm beacon within the toilets.
  • Lighting levels are good.
  • There is a/are similar standard toilet(s) available.
• Access to Standard Shared Toilet(s) View
  • The shared toilets that were surveyed are located on the ground floor, to the right as you enter the main reception entrance.
  • The shared toilet(s) is/are approximately 12m (13yd 4in) from the main reception entrance.
  • There is step-free access into the shared toilet(s).
  • There is pictorial signage on or near the toilet door.
  • An ambulant toilet with wall-mounted grab rails is not available.
  • The wash basin(s) tap type is push.
  • There is not a flashing fire alarm beacon within the toilet(s).
  • Lighting levels are good.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other AccessAble Detailed Access Guides that are related to this one please use the links below.
• Hospitality Level 1 link (new tab) - click here
• Hospitality Level 2 link (new tab) - click here
• Hospitality Level 3 link (new tab) - click here